Banfield Pet Hospital

★★☆☆☆
  • 315 Gellert Blvd.

    Daly City, CA 94015

    Map & Directions
  • 650-758-4915

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-Sa 7am-7pm, Su 8am-6pm
Phones
  • Fax (650-758-4875)
Year Established
  • 1999

Pets & Animals

Pets & Animals
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I took my dog Deacon to Banfield today for a vaccine...he needed anal expression the last time I went 3 weeks ago and I was quoted 16.dollars. I wanted to check first internally to see if his glands were packed before I did the procedure. When I went today October 16, 2012 the price went up to 27.00. I am on the highest monthly plan, paying 39.95 per month and saved a Whopping 3 dollars and the price changed. I was also told by the receptionist that the monthly went down, but the the procedures such anal expression, ear cleaning, vaccines, nail clipping etc WENT UP, of course with out any notifications to the consumer. She never mentioned about the sign up fees.....funny how that got missed. That is new folks, the insignation fee, like the gym..Banfield now charges for other plans, so basically you are paying for a whole year almost up front for your comprehensive to make sure they get their Banfiled money up front. This way if you can't afford it, you have already paid them, so they don't incurr any moneitary loss. Then the other part of this Bogus Plan, is the Doctors take your dog behind closed doors so you never see what they are doing to your dog and you get a bill for unknown services. But, I always peek thru that window to see what they are doing...I have had 10 dollars ear cleaning, 12 dollars ear cleanings and 20 dollars ear cleanings with my Wellness Plans. So, now I check and clean his ears to make sure they are clean to see what they will come up with next. You never are told how much you are going to save on each service and they change the charges at will. I was also told by the receptionist when I complained about the increase charges every time I come to the Daly City Banfield, that the Doctors never know the charges and quote incorrectly because they do not take the time to look them up. Same thing with nail clipping one time its was 10 dollars, time before that it was 12 dollars, the time before that it was 18 dollars. Also, if you give your dog a Benadryl before you get a vaccine, you will save 30 dollars, for that is how much Banfield charges to pop your Dog with a pill to keep him from potential getting an allergic reaction, and do it about 1 hours before you take him there but buyer beware....there pricing are never posted anywhere or consistent!!! Something wrong with that picture when you can't ask how much a charge for service and they all come up different. I have records since 2008, with all charges and changes and going to report them to Better Business Bureau, plus more..Mucho Money made on vaccines...think about how many times you taken your dog to the Vet for them in just one year??

Just for education purposes on vaccines please read this article where it states that vaccine last longer on your dogs than one year. You could potentially be harming your animal. Also Consumer Reports is other vehicle and OSHA to complain too if you feel you have been mistreated, exposed, abused or ripped off.

http://www.consumerreports.org/Pets/
http://www.ripoffreport.com/Search/banfield%20pet%20hospital.aspx
http://www.bbb.org/us/Consumer-Complaints/

Get regular exams. Annual checkups are a must to head off any developing health problems and big expenses. The physical examination fee is the cornerstone of the vet bill and runs from $25 in the Midwest to $33 in the Northeast. Those are averages for adult cats and dogs. Vets often set other fees as a percentage of this charge. They also consult the AAHA's Veterinary Fee Reference, a biennial survey of what 1,945 U.S. vets charge for some 385 procedures, which is where we got most of our price data.

Consider fewer shots. Many communities require yearly rabies shots, and vets have long recommended other annual vaccinations to protect against certain deadly viruses. About 66 percent of the 188 million visits to the vet by cats and dogs in 2001 involved vaccinations, and this bread-and-butter business made up 14 percent of the average vet's income.

The average vet bill per visit jumped by roughly 100 percent between 1991 and 2001 for dog and cat owners, to $99 for dogs and $93 for cats.

http://www.safetyvet.com/osha/bites.htm

If you yelpers have a truly valid complaint...don't get mad or angry...get even and put it writing. Here is the link to lodge your complaint. Dont forget to include your receipts and written data.

http://www.vmb.ca.gov/consumers/comp_inf.shtml

Average charges for Vet Bills just to give you Yelpers some comparable costs;

http://www.oes.org/page2/6795~Average_Vet_Costs_-_National.html

1
★☆☆☆☆

I took my dog Deacon to Banfield today for a vaccine...he needed anal expression the last time I went 3 weeks ago and I was quoted 16.dollars. I wanted to check first internally to see if his glands were packed before I did the procedure. When I went today October 16, 2012 the price went up to 27.00. I am on the highest monthly plan, paying 39.95 per month and saved a Whopping 3 dollars and the price changed. I was also told by the receptionist that the monthly went down, but the the procedures such anal expression, ear cleaning, vaccines, nail clipping etc WENT UP, of course with out any notifications to the consumer. She never mentioned about the sign up fees.....funny how that got missed. That is new folks, the insignation fee, like the gym..Banfield now charges for other plans, so basically you are paying for a whole year almost up front for your comprehensive to make sure they get their Banfiled money up front. This way if you can't afford it, you have already paid them, so they don't incurr any moneitary loss. Then the other part of this Bogus Plan, is the Doctors take your dog behind closed doors so you never see what they are doing to your dog and you get a bill for unknown services. But, I always peek thru that window to see what they are doing...I have had 10 dollars ear cleaning, 12 dollars ear cleanings and 20 dollars ear cleanings with my Wellness Plans. So, now I check and clean his ears to make sure they are clean to see what they will come up with next. You never are told how much you are going to save on each service and they change the charges at will. I was also told by the receptionist when I complained about the increase charges every time I come to the Daly City Banfield, that the Doctors never know the charges and quote incorrectly because they do not take the time to look them up. Same thing with nail clipping one time its was 10 dollars, time before that it was 12 dollars, the time before that it was 18 dollars. Also, if you give your dog a Benadryl before you get a vaccine, you will save 30 dollars, for that is how much Banfield charges to pop your Dog with a pill to keep him from potential getting an allergic reaction, and do it about 1 hours before you take him there but buyer beware....there pricing are never posted anywhere or consistent!!! Something wrong with that picture when you can't ask how much a charge for service and they all come up different. I have records since 2008, with all charges and changes and going to report them to Better Business Bureau, plus more..Mucho Money made on vaccines...think about how many times you taken your dog to the Vet for them in just one year??

Just for education purposes on vaccines please read this article where it states that vaccine last longer on your dogs than one year. You could potentially be harming your animal. Also Consumer Reports is other vehicle and OSHA to complain too if you feel you have been mistreated, exposed, abused or ripped off.

http://www.consumerreports.org/Pets/
http://www.ripoffreport.com/Search/banfield%20pet%20hospital.aspx
http://www.bbb.org/us/Consumer-Complaints/

Get regular exams. Annual checkups are a must to head off any developing health problems and big expenses. The physical examination fee is the cornerstone of the vet bill and runs from $25 in the Midwest to $33 in the Northeast. Those are averages for adult cats and dogs. Vets often set other fees as a percentage of this charge. They also consult the AAHA's Veterinary Fee Reference, a biennial survey of what 1,945 U.S. vets charge for some 385 procedures, which is where we got most of our price data.

Consider fewer shots. Many communities require yearly rabies shots, and vets have long recommended other annual vaccinations to protect against certain deadly viruses. About 66 percent of the 188 million visits to the vet by cats and dogs in 2001 involved vaccinations, and this bread-and-butter business made up 14 percent of the average vet's income.

The average vet bill per visit jumped by roughly 100 percent between 1991 and 2001 for dog and cat owners, to $99 for dogs and $93 for cats.

http://www.safetyvet.com/osha/bites.htm

If you yelpers have a truly valid complaint...don't get mad or angry...get even and put it writing. Here is the link to lodge your complaint. Dont forget to include your receipts and written data.

http://www.vmb.ca.gov/consumers/comp_inf.shtml

Average charges for Vet Bills just to give you Yelpers some comparable costs;

http://www.oes.org/page2/6795~Average_Vet_Costs_-_National.html

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I gave them 1 star because it was required otherwise if possible I wouldn't even consider giving it to them. Let me begin with my dog who was leaking urine and so we took him to banfield. They said that the prostate was enlarged and putting pressure on the urethra thus making it difficult for him to pee and is the reason why he's leaking. The treatment for this was of course neutering him, but because his plan didn't cover this they recommended that I upgrade to the best one. I knew that these "plans" are NOT insurances and that if I were to upgrade they will charge me for the higher price each month and downgrading will be impossible. So I decided to take him to his old vet(vet before banfield). Got him neutered and all for a lot cheaper than banfield with the plan. Anyway he was fine till the second day when he started to vomit. I ask his old vet what happened and they said it was NOT due to the surgery. I called banfield afterwards and they to said the same thing and suggested that I take him in. I did so. Once again the vet stuff her finger up his butt and came to the same conclusion that his prostate was still enlarged and since now he's vomiting she diagnosed him with pancreatitis. She said that due to the vomiting he's getting dehydrated and needs to be on iv and hospitalize. I agree not knowing what else I could do. When I picked him up he was convulsing I asked what was wrong cause it look like he gotten worse. They said that he's just stress because of the pain and hands me a list of medication I should give to him when I got home and after I paid for it. I took him home, he didn't want to do anything except lie in bed. I tried to give him some food but he would not eat it nor does he drinks any water. The next day I took him back and she said that he needs to be hospitalize again for not eating or drinking. I agree to this, thinking maybe he'll get better, but little did I know when I came back to pick him up that afternoon she suggested that I hospitalize him overnight or put him down. WTF? Now I know she's full of SHI+. Even as a failing biology student 3rd year I know that too much water = death but why is that a trained "professional" didn't and she kept giving him IVs? I decided to take him to the best there was in the city and was able to find out the real cause. Because I was able to figure it out before it was to late I manage to save my dog, otherwise if this were to continued he would have died.

1
★☆☆☆☆

I gave them 1 star because it was required otherwise if possible I wouldn't even consider giving it to them. Let me begin with my dog who was leaking urine and so we took him to banfield. They said that the prostate was enlarged and putting pressure on the urethra thus making it difficult for him to pee and is the reason why he's leaking. The treatment for this was of course neutering him, but because his plan didn't cover this they recommended that I upgrade to the best one. I knew that these "plans" are NOT insurances and that if I were to upgrade they will charge me for the higher price each month and downgrading will be impossible. So I decided to take him to his old vet(vet before banfield). Got him neutered and all for a lot cheaper than banfield with the plan. Anyway he was fine till the second day when he started to vomit. I ask his old vet what happened and they said it was NOT due to the surgery. I called banfield afterwards and they to said the same thing and suggested that I take him in. I did so. Once again the vet stuff her finger up his butt and came to the same conclusion that his prostate was still enlarged and since now he's vomiting she diagnosed him with pancreatitis. She said that due to the vomiting he's getting dehydrated and needs to be on iv and hospitalize. I agree not knowing what else I could do. When I picked him up he was convulsing I asked what was wrong cause it look like he gotten worse. They said that he's just stress because of the pain and hands me a list of medication I should give to him when I got home and after I paid for it. I took him home, he didn't want to do anything except lie in bed. I tried to give him some food but he would not eat it nor does he drinks any water. The next day I took him back and she said that he needs to be hospitalize again for not eating or drinking. I agree to this, thinking maybe he'll get better, but little did I know when I came back to pick him up that afternoon she suggested that I hospitalize him overnight or put him down. WTF? Now I know she's full of SHI+. Even as a failing biology student 3rd year I know that too much water = death but why is that a trained "professional" didn't and she kept giving him IVs? I decided to take him to the best there was in the city and was able to find out the real cause. Because I was able to figure it out before it was to late I manage to save my dog, otherwise if this were to continued he would have died.

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Thanks for answering all of the questions I had. I know it can be hard to deal with me sometimes, but you did a great job and were extremely patient. I really appreciate it. See you soon.

5
★★★★★

Thanks for answering all of the questions I had. I know it can be hard to deal with me sometimes, but you did a great job and were extremely patient. I really appreciate it. See you soon.

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Some of the staff is good and some not so much. The Wellness plan they push on you is a rip off. The mass amount of complaints that they get are deserved. My 10 lb maltise nipped a nurse as she was handling him coming out of surgery. She went to the hospital (for a bite from a 6 mo. old puppy that you could not see a week later) and now my dog is listed with the SPCA as a bitter. What kind of vet nurse can't handle a 10 lb puppy who was just neutered?! They did not even bother to tell me when I picked up the dog, I had to hear about it from the SPCA.

1
★☆☆☆☆

Some of the staff is good and some not so much. The Wellness plan they push on you is a rip off. The mass amount of complaints that they get are deserved. My 10 lb maltise nipped a nurse as she was handling him coming out of surgery. She went to the hospital (for a bite from a 6 mo. old puppy that you could not see a week later) and now my dog is listed with the SPCA as a bitter. What kind of vet nurse can't handle a 10 lb puppy who was just neutered?! They did not even bother to tell me when I picked up the dog, I had to hear about it from the SPCA.

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Please don't sign up for the Wellness Plan. We brought our new dog in @ 4 1/2 months to be looked over. We only had 48 from the date of purchase to report any problems to the breeder. He was given a excellent bill of health, but the said they don't recommend vaccines given by breeders because they maybe stored at improper temperatures or administered improperly.

They then told us about this great program (not) that would cover deworming and vaccines not to mention neutering. I knew that it would cost us 100 dollars at our vet to neuter and that didn't include any pre-op bloodwork so, I figured it would be a great deal not to mention spreading the cost over a year. So we received our vaccines, clean bill of health and rescheduled 3 wks later for booster shots.

After getting our booster shots and trying to set up a neuter appt we are told the dog has a heart murmur and that they can't do the surgery until we have a electro cardiogram done at the cost of min 250. After reading all the reviews and complaints I am going to cut my financial losses and go somewhere else.

1
★☆☆☆☆

Please don't sign up for the Wellness Plan. We brought our new dog in @ 4 1/2 months to be looked over. We only had 48 from the date of purchase to report any problems to the breeder. He was given a excellent bill of health, but the said they don't recommend vaccines given by breeders because they maybe stored at improper temperatures or administered improperly.

They then told us about this great program (not) that would cover deworming and vaccines not to mention neutering. I knew that it would cost us 100 dollars at our vet to neuter and that didn't include any pre-op bloodwork so, I figured it would be a great deal not to mention spreading the cost over a year. So we received our vaccines, clean bill of health and rescheduled 3 wks later for booster shots.

After getting our booster shots and trying to set up a neuter appt we are told the dog has a heart murmur and that they can't do the surgery until we have a electro cardiogram done at the cost of min 250. After reading all the reviews and complaints I am going to cut my financial losses and go somewhere else.

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It's amazing that I walked out of the hospital very pissed off. First I was on time 9:00 AM, the "Dr." was late 20 minutes, the Dr. can not discuss costs, the nurse does that Holy Sh*!# 500 bucks to look at my rescue kitty? I will NEVER trust a critter to these folks. I think the "Dr.'s" get a cut of the fees in a big way, hence the inflation. With a different cat I did a comparison with a real vet and the real vet with no "program" or yearly "program" cost about 30 to 50% less across the board. I wish I had read this info. before. Snotty b!tch at the front desk, Nurse who was very nice but know's what's up and is embarrassed, and the "Dr." guilting me into tests that I did NOT accept for another 200 bucks. WTF! Find a real vet, these folks are jerks.

1
★☆☆☆☆

It's amazing that I walked out of the hospital very pissed off. First I was on time 9:00 AM, the "Dr." was late 20 minutes, the Dr. can not discuss costs, the nurse does that Holy Sh*!# 500 bucks to look at my rescue kitty? I will NEVER trust a critter to these folks. I think the "Dr.'s" get a cut of the fees in a big way, hence the inflation. With a different cat I did a comparison with a real vet and the real vet with no "program" or yearly "program" cost about 30 to 50% less across the board. I wish I had read this info. before. Snotty b!tch at the front desk, Nurse who was very nice but know's what's up and is embarrassed, and the "Dr." guilting me into tests that I did NOT accept for another 200 bucks. WTF! Find a real vet, these folks are jerks.

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I signed a one-year contract for a Banfield's Wellness Plan for our dogs in Dec08. Whittier,CA location. In June 2009 we moved from CA to WI. We notified the vet and nurses multiple times that we would move out of state and discontinue service with Banfield. At the last appointment, Interstate Health Certificates were prepared for the move. We re-iterated the permanent discontinue of service and discussed the billing. We were told the policy would expire in Nov of 2009, credit card would continue to be charged until then. We agreed. We asked specifically if anything needed to be signed to cancel, but were assured that the auto debits would discontinue after Nov 2009. Long story short, Banfield has continued to charge over the last 6 months!!!

Upon calling Banfield representative told me for the Jan-Mar charges a request would have to be submitted for approval on the refund, and Dec 09 is too long ago to even be considered for a refund. ??Not acceptable,? I said. Suddenly, the representative is telling me to be more responsible for my credit charges, and oh, the original contract signed has a clause stating that the policy will auto renew each year unless canceled in writing by sending a notice to corporate headquarters. I actually didn't believe her, since the Vet had assured me I need not sign anything to cancel. After digging up the paperwork, there is indeed the "auto renewal" clause in black and white... but the way this all went down was just plain hood-winking.
When the plan is purchased, customers are in a busy vet office with their pets and taking time to read the fine print is definitely not encouraged. The sales people are not just company representatives but the pet??s health care providers so it??s easy to trust them and just sign on the spot. So when it was time to cancel, of course I went to the contact people who had been providing services and doing the billing the whole time??the nurse and vet. When I told them about my intent to discontinue at the end of the year contract, I was told they would take care of it and no signature needed. I trusted that statement. After all, I was talking to the professionals that had sold and ??delivered? on the contract. It??s not like I just brainlessly clicked through some internet offer for a ??free sample? of something from a pop window.
So six months of what I firmly claim as unauthorized charges later, I am accepting what I feel is my responsibility in this situation. I made good on my original one-year contract and I??m not asking for the interest on $50/mo charges over the last six months??that is my fault for not watching the account more closely.
I feel ??scammed? and searched the internet to find loads of similar complaints and three mounting class-action law suits. If I were the only one with this issue, I??d accept it as a mistake on my part and innocent clerical error of my vet/receptionist... but as turns out there are masses of people with similar complaints and worse in this regard, so I will send this complaint to all of the attorneys putting together the law suits, as well as to the FTC, Office of Consumer Affairs, and CEOs of both Banfield and Petsmart. This business practice is just plain unacceptable and cannot be allowed to continue.

1
★☆☆☆☆

I signed a one-year contract for a Banfield's Wellness Plan for our dogs in Dec08. Whittier,CA location. In June 2009 we moved from CA to WI. We notified the vet and nurses multiple times that we would move out of state and discontinue service with Banfield. At the last appointment, Interstate Health Certificates were prepared for the move. We re-iterated the permanent discontinue of service and discussed the billing. We were told the policy would expire in Nov of 2009, credit card would continue to be charged until then. We agreed. We asked specifically if anything needed to be signed to cancel, but were assured that the auto debits would discontinue after Nov 2009. Long story short, Banfield has continued to charge over the last 6 months!!!

Upon calling Banfield representative told me for the Jan-Mar charges a request would have to be submitted for approval on the refund, and Dec 09 is too long ago to even be considered for a refund. ??Not acceptable,? I said. Suddenly, the representative is telling me to be more responsible for my credit charges, and oh, the original contract signed has a clause stating that the policy will auto renew each year unless canceled in writing by sending a notice to corporate headquarters. I actually didn't believe her, since the Vet had assured me I need not sign anything to cancel. After digging up the paperwork, there is indeed the "auto renewal" clause in black and white... but the way this all went down was just plain hood-winking.
When the plan is purchased, customers are in a busy vet office with their pets and taking time to read the fine print is definitely not encouraged. The sales people are not just company representatives but the pet??s health care providers so it??s easy to trust them and just sign on the spot. So when it was time to cancel, of course I went to the contact people who had been providing services and doing the billing the whole time??the nurse and vet. When I told them about my intent to discontinue at the end of the year contract, I was told they would take care of it and no signature needed. I trusted that statement. After all, I was talking to the professionals that had sold and ??delivered? on the contract. It??s not like I just brainlessly clicked through some internet offer for a ??free sample? of something from a pop window.
So six months of what I firmly claim as unauthorized charges later, I am accepting what I feel is my responsibility in this situation. I made good on my original one-year contract and I??m not asking for the interest on $50/mo charges over the last six months??that is my fault for not watching the account more closely.
I feel ??scammed? and searched the internet to find loads of similar complaints and three mounting class-action law suits. If I were the only one with this issue, I??d accept it as a mistake on my part and innocent clerical error of my vet/receptionist... but as turns out there are masses of people with similar complaints and worse in this regard, so I will send this complaint to all of the attorneys putting together the law suits, as well as to the FTC, Office of Consumer Affairs, and CEOs of both Banfield and Petsmart. This business practice is just plain unacceptable and cannot be allowed to continue.

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Not all Banfield hospitals are bad. My dog has been a member of Banfield hospitals ever since I adopted my dog from my aunt 3 years ago. Back at that time, my dog was already a Banfield member. For about a year or two, I was a member of Banfield's Daly City hospital. I was not satisfied with their service, so I transferred my wellness plan to Banfield San Mateo. Banfield San Mateo's service is MUCH better than Banfield Daly City. As happy as I was with Banfield San Mateo, I had to enroll my dog back to Banfield Daly City because of the location from my home. I live in the Daly City area, and Banfield San Mateo was just too far for me to be dropping off my dog and later picking him up from after his day-long appointments. My dog's been a member of Banfield Daly City for about another year, and I'm still unhappy with Banfield Daly City. Just now, I've decided to cancel my Banfield membership and take my dog to another pet hospital for his vaccinations/treatments.\n\nHere are just a few of my gripes about Banfield Daly City:\n1. Whenever I call, a person answers and then immediately puts me on hold saying that there's already somebody they are helping. Why don't they have an automatic phone answering service if they are always too busy to pick up their phone?\n2. Me and my pet are always treated like a ""number"" (lack of individual attention), especially during their peak times, which seems to be all the time. They have too many clients, perhaps from people living in San Francisco since there isn't a PetsMart or Banfield in San Francisco.\n3. I NEVER get any reminders in the mail or phone calls from this clinic to remind me about my pet being due for any vaccination, treatment, etc. Yet, they still charge my credit card $30.95 every month for their wellness plan.\n4. Just as I had seen another person write (it's in Yelp's website), I also got a letter in the mail about how Banfield's electronic records got stolen and my financial records were at risk! There's another reason for me to give this rating!\n\nI think I've said enough to justify the rating I'm giving this place.

0
★☆☆☆☆

Not all Banfield hospitals are bad. My dog has been a member of Banfield hospitals ever since I adopted my dog from my aunt 3 years ago. Back at that time, my dog was already a Banfield member. For about a year or two, I was a member of Banfield's Daly City hospital. I was not satisfied with their service, so I transferred my wellness plan to Banfield San Mateo. Banfield San Mateo's service is MUCH better than Banfield Daly City. As happy as I was with Banfield San Mateo, I had to enroll my dog back to Banfield Daly City because of the location from my home. I live in the Daly City area, and Banfield San Mateo was just too far for me to be dropping off my dog and later picking him up from after his day-long appointments. My dog's been a member of Banfield Daly City for about another year, and I'm still unhappy with Banfield Daly City. Just now, I've decided to cancel my Banfield membership and take my dog to another pet hospital for his vaccinations/treatments.\n\nHere are just a few of my gripes about Banfield Daly City:\n1. Whenever I call, a person answers and then immediately puts me on hold saying that there's already somebody they are helping. Why don't they have an automatic phone answering service if they are always too busy to pick up their phone?\n2. Me and my pet are always treated like a ""number"" (lack of individual attention), especially during their peak times, which seems to be all the time. They have too many clients, perhaps from people living in San Francisco since there isn't a PetsMart or Banfield in San Francisco.\n3. I NEVER get any reminders in the mail or phone calls from this clinic to remind me about my pet being due for any vaccination, treatment, etc. Yet, they still charge my credit card $30.95 every month for their wellness plan.\n4. Just as I had seen another person write (it's in Yelp's website), I also got a letter in the mail about how Banfield's electronic records got stolen and my financial records were at risk! There's another reason for me to give this rating!\n\nI think I've said enough to justify the rating I'm giving this place.

.

I brought my dog there in April because he had some kind of infection on the outer parts of his eyes and they gave him eye ointment medication. I noticed his eye got better but now (June) the problem is coming back. I called Banfield to try and get a refill but was informed they couldn't give the medication without seeing my dog, I told them it was for the same exact problem he was seen in on April and that my husband just gotten let go of his job which meant I had no extra money for a dog visit but was informed ""unfortunately that there was nothing they could do."" I asked if they had any other place they can refer me to? which the reply was try humane society. I tried but they don't do check ups for pets. Not only are the Banfeild non sympathetic but they're misinformed too! In short I searched the web and found a company who charges half to deliver it to me . Thank goodness for the internet. Because of my experience with Banfield, I will no longer bring my dog there nor shop in the store.

0
★☆☆☆☆

I brought my dog there in April because he had some kind of infection on the outer parts of his eyes and they gave him eye ointment medication. I noticed his eye got better but now (June) the problem is coming back. I called Banfield to try and get a refill but was informed they couldn't give the medication without seeing my dog, I told them it was for the same exact problem he was seen in on April and that my husband just gotten let go of his job which meant I had no extra money for a dog visit but was informed ""unfortunately that there was nothing they could do."" I asked if they had any other place they can refer me to? which the reply was try humane society. I tried but they don't do check ups for pets. Not only are the Banfeild non sympathetic but they're misinformed too! In short I searched the web and found a company who charges half to deliver it to me . Thank goodness for the internet. Because of my experience with Banfield, I will no longer bring my dog there nor shop in the store.

.

Bad service and over priced, you should just go to a local vet near you. They over charge you and they put you are on hold for over 5 minutes that is a long wait when you are holding and you are on the job.

What they wanted to charge me for my dog was over 300 I went to a local vet near me and they charged me $100.
I would never set foot in there again unless my dog got sick while walking by their.

3
★★★☆☆

Bad service and over priced, you should just go to a local vet near you. They over charge you and they put you are on hold for over 5 minutes that is a long wait when you are holding and you are on the job.

What they wanted to charge me for my dog was over 300 I went to a local vet near me and they charged me $100.
I would never set foot in there again unless my dog got sick while walking by their.

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The Veterinarians from my experience are only there every so often. Damn neer different doctor everyday. There seems to be a high turn over for the doctors. I feel like they don't spend the time or they are over booking appts. One of my bad experiences was i had brought my dog in to get some bumps checked out on his body. They gave me some med. and the DOCTOR told me if he is not better in two days bring him back. Two days later he was still the same, so I called ahead to see if I can bring him in that day. They told me there is no available appt till next week. I ended up bringing him in anyways bitched and complained till they saw him. I thought that was some b/s. That's just one of the experiences. I have too many bad stories about this place. I feel they need to do restructuring. I would NEVER EVER recommend this place if you care about your pet.

1
★☆☆☆☆

The Veterinarians from my experience are only there every so often. Damn neer different doctor everyday. There seems to be a high turn over for the doctors. I feel like they don't spend the time or they are over booking appts. One of my bad experiences was i had brought my dog in to get some bumps checked out on his body. They gave me some med. and the DOCTOR told me if he is not better in two days bring him back. Two days later he was still the same, so I called ahead to see if I can bring him in that day. They told me there is no available appt till next week. I ended up bringing him in anyways bitched and complained till they saw him. I thought that was some b/s. That's just one of the experiences. I have too many bad stories about this place. I feel they need to do restructuring. I would NEVER EVER recommend this place if you care about your pet.

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My dog was very ill and I called to make an emergency appointment. They advised me they could see him in 3 days. I explained my dog couldn't eat, what he did try to eat was lost as soon as it hit his stomach, drank excessive amounts of water which again, was thrown up almost immediately, was shaking constantly, listless, the symptoms go on and on. The person on the phone again stated that they didn't have anything. Frustrated I hung up and called another Banfield, 30 minutes (at least) from our home. They were able to see my dog right away. We made the drive there and within minutes they advised us our dog needed more tests than they were able to do at this hospital could we go to Daly City where they have more equipment? Well of course we can since that's where we live. I explained to the Dr. that we had asked for an appointment there and were told they didn't have anything for 3 days. He apologised and said he would call them and let them know we were coming. We drove back to Daly City and went into the hospital only to wait...and wait. Meanwhile my dog seems worse every minute. I am terrified by this time that he is going to die before we even find out what's wrong. Finally someone comes up to me and says "You're here for a drop off?" What the heck is a drop off? I guess you can drop your pet off (as I read someone else did) and they will get to your pet between appointments. Well, I wasn't having this at all. No I said we're not here for a drop off! I said Look at him, does he look like he needs to be dropped off and left in a cage while you get to him when you can? I insisted on seeing a vet and refused to leave the dog. They put us in a room and we waited for the Dr. to come in. She examined the dog and asked some questions. Then said they would take him and do some tests while we waited. She returned and asked more questions about what he's eaten. She said there were several things wrong and probably because I had given my dog a bite of people food last night he had become sick. WHAT??? She said he needed to go to a hospital (I thought we were at a hospital) for urgent care. Our dog was very ill and needed immediate attention. (No kidding!) I said and your staff wanted me to drop him off for you to get to him when you had time. She had no comment. So this "Dr." had me nearly hysterical thinking I had fed my dog a bite of people food and it was going to kill him. My husband was livid. She sent us out to pay our bill (almost 800.00) and we could head over to the other hospital. We left there and took our dog to SFVS (wonderful hospital by the way) and found out our dog is diabetic and had a few other complications from the diabetes. NOT from eating people food by the way. Suffice it to say if you have a sick pet don't go to Banfield. Our dog nearly died but after spending 3 days at SFVS and another 2 weeks recovering at home he is as normal as a dog can be with diabetes.

1
★☆☆☆☆

My dog was very ill and I called to make an emergency appointment. They advised me they could see him in 3 days. I explained my dog couldn't eat, what he did try to eat was lost as soon as it hit his stomach, drank excessive amounts of water which again, was thrown up almost immediately, was shaking constantly, listless, the symptoms go on and on. The person on the phone again stated that they didn't have anything. Frustrated I hung up and called another Banfield, 30 minutes (at least) from our home. They were able to see my dog right away. We made the drive there and within minutes they advised us our dog needed more tests than they were able to do at this hospital could we go to Daly City where they have more equipment? Well of course we can since that's where we live. I explained to the Dr. that we had asked for an appointment there and were told they didn't have anything for 3 days. He apologised and said he would call them and let them know we were coming. We drove back to Daly City and went into the hospital only to wait...and wait. Meanwhile my dog seems worse every minute. I am terrified by this time that he is going to die before we even find out what's wrong. Finally someone comes up to me and says "You're here for a drop off?" What the heck is a drop off? I guess you can drop your pet off (as I read someone else did) and they will get to your pet between appointments. Well, I wasn't having this at all. No I said we're not here for a drop off! I said Look at him, does he look like he needs to be dropped off and left in a cage while you get to him when you can? I insisted on seeing a vet and refused to leave the dog. They put us in a room and we waited for the Dr. to come in. She examined the dog and asked some questions. Then said they would take him and do some tests while we waited. She returned and asked more questions about what he's eaten. She said there were several things wrong and probably because I had given my dog a bite of people food last night he had become sick. WHAT??? She said he needed to go to a hospital (I thought we were at a hospital) for urgent care. Our dog was very ill and needed immediate attention. (No kidding!) I said and your staff wanted me to drop him off for you to get to him when you had time. She had no comment. So this "Dr." had me nearly hysterical thinking I had fed my dog a bite of people food and it was going to kill him. My husband was livid. She sent us out to pay our bill (almost 800.00) and we could head over to the other hospital. We left there and took our dog to SFVS (wonderful hospital by the way) and found out our dog is diabetic and had a few other complications from the diabetes. NOT from eating people food by the way. Suffice it to say if you have a sick pet don't go to Banfield. Our dog nearly died but after spending 3 days at SFVS and another 2 weeks recovering at home he is as normal as a dog can be with diabetes.

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Just read what everyone else has written...except the one or two people who actually had a good experience there...for which is somewhat subjective - if it's the "hospital" itself writing positive reviews, or a client who didn't have anything done more than a simple check-up. Frankly, unless your dog has a big red target on the front of their head, the "docs" don't seem to be too thorough with their exams, missing symptoms and/or a diagnosis.

Oh...and the prices are horrific! Get a real vet!

5
★★★★★

Just read what everyone else has written...except the one or two people who actually had a good experience there...for which is somewhat subjective - if it's the "hospital" itself writing positive reviews, or a client who didn't have anything done more than a simple check-up. Frankly, unless your dog has a big red target on the front of their head, the "docs" don't seem to be too thorough with their exams, missing symptoms and/or a diagnosis.

Oh...and the prices are horrific! Get a real vet!

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There is a reason why Banfield is a major corporation. Its because they work hard at helping pets and treating them like family. Banfield does extensive research on medication and vaccinations before they are are given to your pets. That in itself is more than any other animal clinic can say. They are on the pricey side but its quality medicine and you get what you pay for. Now, when wanting to bash one hospital because they didnt do things the way you would have liked, remember this...there is a reason they are all over the world!

5
★★★★★

There is a reason why Banfield is a major corporation. Its because they work hard at helping pets and treating them like family. Banfield does extensive research on medication and vaccinations before they are are given to your pets. That in itself is more than any other animal clinic can say. They are on the pricey side but its quality medicine and you get what you pay for. Now, when wanting to bash one hospital because they didnt do things the way you would have liked, remember this...there is a reason they are all over the world!

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In addition to the previous outline of complaints (which was incredible) and participating in the class action, which I'm doing, you should bombard your email complaints to the following addresses:

Director of Operations: chris.sherman@banfield.net
CEO: scott.campbell@banfield.net

I have a friend at one of the major networks who told me that they've just completed an investigative piece on Banfield including hidden footage of mistreatment of animals, unlicensed and unqualified techs administering treatments, medications, assisting in surgery and staff meetings advising staff to disregard requests to cancel Wellness plans.

The more people that complain, the louder the voice.

1
★☆☆☆☆

In addition to the previous outline of complaints (which was incredible) and participating in the class action, which I'm doing, you should bombard your email complaints to the following addresses:

Director of Operations: chris.sherman@banfield.net
CEO: scott.campbell@banfield.net

I have a friend at one of the major networks who told me that they've just completed an investigative piece on Banfield including hidden footage of mistreatment of animals, unlicensed and unqualified techs administering treatments, medications, assisting in surgery and staff meetings advising staff to disregard requests to cancel Wellness plans.

The more people that complain, the louder the voice.

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As a consumer dispute resolution counselor, here??s what I advise with regard to Banfield if you want to get resolution and possibly compensation for your Banfield billing and animal care experiences:

1.Join in on one of the THREE class action lawsuits that are being considered or in preparation against Banfield Pet Hospitals by going to the law firms?? websites and listing your complaints. Definition of a class action can be found at: http://www.claiminformation.com/classactions.htm The more people that sign-up, the greater the resolution and possibility that you??ll be compensated for your emotional distress down the road. The law firms are as follows:

http://www.schneiderwallace.com/PracticeAreas/ClassActions.htm
Once there clink on "Inquire About Your Potential Case" and fill out the online form giving specific details of your problems regarding Banfield. Please, make sure that you include either your phone number or send them an email on the link within the "Inquire" link.

http://www.price-law.com/CM/FSDP/PracticeCenter/Personal-Injury/Class-Actions.asp
Complete the online form outlining your experiences.

http://www.barronberry.com/CM/Custom/Contact.asp
Complete the online form outlining your experiences.

Please, make sure that you share your experiences regarding billing issues, pet care (or lack therefore of), names of staff, location of hospitals and if you've ever written to the corporate offices and if so, what was the response if any. Remember, the more people that join the class action lawsuits, the greater the chances of resolution and restitution (financial compensation for your losses and emotional distress).

2.Go to www.ftc.gov (Federal Trade Commission) and file a very quick online complaint. Make sure that you give any contract numbers, names of staff, address of the hospital that you used, leave out unnecessary details and get to the point (short and sweet) and name the CEO as the contact person: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook
Portland, OR 97213. 800-838-6738 Fax 866-477-5120 email: scott.campbell@banfield.net The FTC will issue fines if they receive enough complaints.

3.Google your state??s Governor??s Office or Attorney General??s Office of Consumer Affairs and file a complaint. Most will allow you to do this online. It??s quick and easy just include specific names, addresses, dates, details of problems (short and to the point) contract numbers, if any, and your contact information. Consumer Affairs will issue fines if they receive enough complaints.

4.Contact the American Association of Veterinary State Boards by calling 1-877-698-8482 or http://www.aavsb.org/ContactUs/ContactUs.aspx and ask them for the website, phone number and/or address for the regulatory board for your state, then file a complaint against Banfield??s license in that state.

5.Write directly to the CEO of Banfield (or at least print and copy all of your complaints to all of the agencies above and mail a copy to: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook Portland, OR 97213 Phone 800-838-6738 Fax 866-477-5120 email: scott.campbell@banfield.net VP of Operations direct line 503-922-5244 fax 503-922-6244.

6.Post these instructions on every complaint forum and website mentioning Banfield that you can find on Google.

7.Remember there??s strength in numbers. If you??re not going to take the time to file a complaint then don??t take the time to post a complaint. Change only comes through efforts to make change.

8.Contact the CEO of PetSmart and let them know that you??ll NOT shop PetSmart until they kick Banfield to the curb. They are separate companies but who would want to support a store that allows another business to operate using such bad business practices while being inside their stores? Contact: Philip L. Francis, CEO, PetSmart, Inc., 19601 N. 27th Ave, Phoenix AZ 85027, phone 623-580-6100.

1
★☆☆☆☆

As a consumer dispute resolution counselor, here??s what I advise with regard to Banfield if you want to get resolution and possibly compensation for your Banfield billing and animal care experiences:

1.Join in on one of the THREE class action lawsuits that are being considered or in preparation against Banfield Pet Hospitals by going to the law firms?? websites and listing your complaints. Definition of a class action can be found at: http://www.claiminformation.com/classactions.htm The more people that sign-up, the greater the resolution and possibility that you??ll be compensated for your emotional distress down the road. The law firms are as follows:

http://www.schneiderwallace.com/PracticeAreas/ClassActions.htm
Once there clink on "Inquire About Your Potential Case" and fill out the online form giving specific details of your problems regarding Banfield. Please, make sure that you include either your phone number or send them an email on the link within the "Inquire" link.

http://www.price-law.com/CM/FSDP/PracticeCenter/Personal-Injury/Class-Actions.asp
Complete the online form outlining your experiences.

http://www.barronberry.com/CM/Custom/Contact.asp
Complete the online form outlining your experiences.

Please, make sure that you share your experiences regarding billing issues, pet care (or lack therefore of), names of staff, location of hospitals and if you've ever written to the corporate offices and if so, what was the response if any. Remember, the more people that join the class action lawsuits, the greater the chances of resolution and restitution (financial compensation for your losses and emotional distress).

2.Go to www.ftc.gov (Federal Trade Commission) and file a very quick online complaint. Make sure that you give any contract numbers, names of staff, address of the hospital that you used, leave out unnecessary details and get to the point (short and sweet) and name the CEO as the contact person: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook
Portland, OR 97213. 800-838-6738 Fax 866-477-5120 email: scott.campbell@banfield.net The FTC will issue fines if they receive enough complaints.

3.Google your state??s Governor??s Office or Attorney General??s Office of Consumer Affairs and file a complaint. Most will allow you to do this online. It??s quick and easy just include specific names, addresses, dates, details of problems (short and to the point) contract numbers, if any, and your contact information. Consumer Affairs will issue fines if they receive enough complaints.

4.Contact the American Association of Veterinary State Boards by calling 1-877-698-8482 or http://www.aavsb.org/ContactUs/ContactUs.aspx and ask them for the website, phone number and/or address for the regulatory board for your state, then file a complaint against Banfield??s license in that state.

5.Write directly to the CEO of Banfield (or at least print and copy all of your complaints to all of the agencies above and mail a copy to: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook Portland, OR 97213 Phone 800-838-6738 Fax 866-477-5120 email: scott.campbell@banfield.net VP of Operations direct line 503-922-5244 fax 503-922-6244.

6.Post these instructions on every complaint forum and website mentioning Banfield that you can find on Google.

7.Remember there??s strength in numbers. If you??re not going to take the time to file a complaint then don??t take the time to post a complaint. Change only comes through efforts to make change.

8.Contact the CEO of PetSmart and let them know that you??ll NOT shop PetSmart until they kick Banfield to the curb. They are separate companies but who would want to support a store that allows another business to operate using such bad business practices while being inside their stores? Contact: Philip L. Francis, CEO, PetSmart, Inc., 19601 N. 27th Ave, Phoenix AZ 85027, phone 623-580-6100.

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2 out of 2 people found this review helpful.

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Employees at this type of place can't get real vet jobs, so they go to Banfield. Just drop by a Banfield Hospital sometime and watch the staff. They are untrained and basically are trained to work in a fast food place. I would never take any of my pets to a sub-par "hospital" like Banfield. They don't care about animals, only ripping people off with their "insurance" plans,

Banfield rips off people who are ignorant and don't take the time to find a real and qualified vet. If you love your pet, take them somewhere else!

4
★★★★☆

Employees at this type of place can't get real vet jobs, so they go to Banfield. Just drop by a Banfield Hospital sometime and watch the staff. They are untrained and basically are trained to work in a fast food place. I would never take any of my pets to a sub-par "hospital" like Banfield. They don't care about animals, only ripping people off with their "insurance" plans,

Banfield rips off people who are ignorant and don't take the time to find a real and qualified vet. If you love your pet, take them somewhere else!

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If you love your pet, do not bring them here. Do NOT sign up for one of their wellness plans which are scams. They jack up the price of their services and also put your pet through unnecessary tests and meds to make up the money. I feel horrible for ever making my dog go here before I did proper research.

Just look up "banfield sucks" on the internet and you will see a world of complaints.

I am lucky in that I'm just losing money, a lot of people have lost their pets by bringing them here.

1
★☆☆☆☆

If you love your pet, do not bring them here. Do NOT sign up for one of their wellness plans which are scams. They jack up the price of their services and also put your pet through unnecessary tests and meds to make up the money. I feel horrible for ever making my dog go here before I did proper research.

Just look up "banfield sucks" on the internet and you will see a world of complaints.

I am lucky in that I'm just losing money, a lot of people have lost their pets by bringing them here.

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As a former employee, I can tell you first hand that this place is a giant rip-off, and has been for many years. After three years, I left because I couldn't stand listening to constant daily concerns about how mistreated pets and clients are. How can you be loyal to a company if you feel this way? First of all, this place doesn't offer "insurance" plans. The Wellness Plans are prepaid levels of plans that are "maintenance" plans. The only things that are covered are the vaccinations, some blood tests, some ua's, and a supposed comprehensive exam. You pay x amount of dollars each month depending on the plan level. According to your contract, if your dog or cat runs away, gets killed, dies, or is given to someone else, you are still responsible to pay this plan off. Now, you would think that most people on reading this would think twice about signing. Truth is, the agreement is given to the customer at the desk, a quick run through is given, then the customer is asked to sign up. The majority of vet nurses aren't trained in the kinds of plans or how the contract really works, so they don't go into anything further then what the customer is looking at right there. If the customer really was given the time to read it through, they wouldn't sign up. That means no money coming in each month. Can't have that. Pets euthanized for no apparent reason, pet's injured because someone didn't know what they were doing, pet's becoming very sick because of vaccinations given at wrong doses, all of these came to my attention everyday. And what would we tell the grieving or angry customer? "Sorry, I can take your complaint down, but you'll have to straighten this out with the clinic". The clinic would then tell the customer to call us again! If you want care for your dog or cat that you can depend on, get yourself a vet that's in your area, one that spells everything out for you cost wise, and stick with them. How many times have you sat in a Banfield clinic well past your appointment schdule? Know why? There's NO vet back there! The good vets all leave. The lower end vets stay, not knowing what they're really doing and cause back-ups which the vet nurse blames on "emergencies". Avoid this place like the plague.

3
★★★☆☆

As a former employee, I can tell you first hand that this place is a giant rip-off, and has been for many years. After three years, I left because I couldn't stand listening to constant daily concerns about how mistreated pets and clients are. How can you be loyal to a company if you feel this way? First of all, this place doesn't offer "insurance" plans. The Wellness Plans are prepaid levels of plans that are "maintenance" plans. The only things that are covered are the vaccinations, some blood tests, some ua's, and a supposed comprehensive exam. You pay x amount of dollars each month depending on the plan level. According to your contract, if your dog or cat runs away, gets killed, dies, or is given to someone else, you are still responsible to pay this plan off. Now, you would think that most people on reading this would think twice about signing. Truth is, the agreement is given to the customer at the desk, a quick run through is given, then the customer is asked to sign up. The majority of vet nurses aren't trained in the kinds of plans or how the contract really works, so they don't go into anything further then what the customer is looking at right there. If the customer really was given the time to read it through, they wouldn't sign up. That means no money coming in each month. Can't have that. Pets euthanized for no apparent reason, pet's injured because someone didn't know what they were doing, pet's becoming very sick because of vaccinations given at wrong doses, all of these came to my attention everyday. And what would we tell the grieving or angry customer? "Sorry, I can take your complaint down, but you'll have to straighten this out with the clinic". The clinic would then tell the customer to call us again! If you want care for your dog or cat that you can depend on, get yourself a vet that's in your area, one that spells everything out for you cost wise, and stick with them. How many times have you sat in a Banfield clinic well past your appointment schdule? Know why? There's NO vet back there! The good vets all leave. The lower end vets stay, not knowing what they're really doing and cause back-ups which the vet nurse blames on "emergencies". Avoid this place like the plague.

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Banfield in Daly City is probably one of the worst places you could bring your pet. The staff seems uninterested and unwilling to help. I dropped my cat off at 8a.m.. They said they would call as soon as possible to have her picked up.. I waited all day and finally got a call around twelve hours later only to find out that all they did was take a urine sample from her! I called them back the next day because I was having trouble giving my cat her medication. She would spit it out every time I put the tablet in her mouth.. I explained this to the person on the phone and all she had to say was, "Well, you have to just put it in her mouth." I asked her if there was an easier way.. We already tried hiding it in her food but it was no use. She had nothing to say except.. "Just put it in her mouth..." I wasted my time trying to get help from them.

1
★☆☆☆☆

Banfield in Daly City is probably one of the worst places you could bring your pet. The staff seems uninterested and unwilling to help. I dropped my cat off at 8a.m.. They said they would call as soon as possible to have her picked up.. I waited all day and finally got a call around twelve hours later only to find out that all they did was take a urine sample from her! I called them back the next day because I was having trouble giving my cat her medication. She would spit it out every time I put the tablet in her mouth.. I explained this to the person on the phone and all she had to say was, "Well, you have to just put it in her mouth." I asked her if there was an easier way.. We already tried hiding it in her food but it was no use. She had nothing to say except.. "Just put it in her mouth..." I wasted my time trying to get help from them.

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Yes, they have cheap insurance. No they don't have anything else to back themselves up. Long waiting time, unskilled staff, random charges if you don't check your bill right.

1
★☆☆☆☆

Yes, they have cheap insurance. No they don't have anything else to back themselves up. Long waiting time, unskilled staff, random charges if you don't check your bill right.

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While the vets may be quite competent, the entire front desk staff frightens me. They confuse the pets, give incorrect information and fill out contradictory paperwork. And they certainly don't care about my pets. Two of the desk staff were complaining in front of me that they were bored and tired and were falling asleep in their classes this morning. They were completely useless and incompetent. Be very scared.

1
★☆☆☆☆

While the vets may be quite competent, the entire front desk staff frightens me. They confuse the pets, give incorrect information and fill out contradictory paperwork. And they certainly don't care about my pets. Two of the desk staff were complaining in front of me that they were bored and tired and were falling asleep in their classes this morning. They were completely useless and incompetent. Be very scared.

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if you ever want to find out about any complaints against any company, corporation or organization...go to Google and type in
"any complaints about (name the company)"? I did one day and this young woman wrote about Banfield and how her beloved cat died there during routine dental work, the cat was fairly young. She was heartbroken. No excuse was given, just a phone call telling her the cat had died. True story. My experiences with Banfield in Daly City haven't been good. Too much of a turnover with the staff, rude to the point of nausea, I don't trust them.

1
★☆☆☆☆

if you ever want to find out about any complaints against any company, corporation or organization...go to Google and type in
"any complaints about (name the company)"? I did one day and this young woman wrote about Banfield and how her beloved cat died there during routine dental work, the cat was fairly young. She was heartbroken. No excuse was given, just a phone call telling her the cat had died. True story. My experiences with Banfield in Daly City haven't been good. Too much of a turnover with the staff, rude to the point of nausea, I don't trust them.

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I scheduled a Wednesday evening appointment 3 days ago and i went there on time with my puppy that needs his first check up since we got him.

The lady asked me if somebody has called me earlier on because the appointment was canceled by the Vet, No one bothered to call me to let me know that it was canceled, I had to get off early from work to keep this appointment and not to mention my puppy now needs shots that is way over due

Bottom line is that they just don't care about you and your time not to mention your pet's health. I WOULD NEVER RECOMMEND THIS PLACE BECAUSE OF LACK OF PROFESSIONALISM OF THE STAFF AND THE VETS!

1
★☆☆☆☆

I scheduled a Wednesday evening appointment 3 days ago and i went there on time with my puppy that needs his first check up since we got him.

The lady asked me if somebody has called me earlier on because the appointment was canceled by the Vet, No one bothered to call me to let me know that it was canceled, I had to get off early from work to keep this appointment and not to mention my puppy now needs shots that is way over due

Bottom line is that they just don't care about you and your time not to mention your pet's health. I WOULD NEVER RECOMMEND THIS PLACE BECAUSE OF LACK OF PROFESSIONALISM OF THE STAFF AND THE VETS!

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I brought my 2 cats here for their shots just a couple of months ago. I didnt get that feeling that they cared much about my babies. They weren't treated with the warmth that I would of received from other vets I have been to.

3
★★★☆☆

I brought my 2 cats here for their shots just a couple of months ago. I didnt get that feeling that they cared much about my babies. They weren't treated with the warmth that I would of received from other vets I have been to.

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Banfield is a great place to take you pet and know that they will take care of them the doctors are great and the nurses are really nice and gentle with the pets.Banfield also offers insurance plans for your pets.

4
★★★★☆

Banfield is a great place to take you pet and know that they will take care of them the doctors are great and the nurses are really nice and gentle with the pets.Banfield also offers insurance plans for your pets.

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This is a great place to take your pets. Our pets love it everyone there is friendly our pets feel comfortable with all the vets there. They are really great.

4
★★★★☆

This is a great place to take your pets. Our pets love it everyone there is friendly our pets feel comfortable with all the vets there. They are really great.

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This place tries to suck every penny out of you. The customer service is horrible. They made us wait for over 2 hours. We had a fecal exam done, and the vet tech reported the result to us in a rude, incomplete manner. We had to have unnecessary blood work done to our puppy. A couple of hours went by and we came back to get the result, they said that they don't tell us the result until the next day. We were not informed of this ahead of time! When we called the next day the Vet techs were very very rude to us. They didn't care that we spent all that time waiting, and they made us wait longer. We had to go there to get the result and one of the vet tech, specifically Ted, were very threatening towards us. I don't recommend this place at all!

0
★☆☆☆☆

This place tries to suck every penny out of you. The customer service is horrible. They made us wait for over 2 hours. We had a fecal exam done, and the vet tech reported the result to us in a rude, incomplete manner. We had to have unnecessary blood work done to our puppy. A couple of hours went by and we came back to get the result, they said that they don't tell us the result until the next day. We were not informed of this ahead of time! When we called the next day the Vet techs were very very rude to us. They didn't care that we spent all that time waiting, and they made us wait longer. We had to go there to get the result and one of the vet tech, specifically Ted, were very threatening towards us. I don't recommend this place at all!

Message from Banfield Pet Hospital

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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