Alameda County Appliance

★★★☆☆

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2.5 2
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My new LG washer had a large crack in the external tube. Mike at Alameda County Appliance worked around my work schedule to diagnois the problem. Mike gave me his cellphone number and told me I could call him after returning from work one Friday night. I needed my neighbor to meet him to finally decide the problem was more than the wrong soap.

Mike was very supportive of replacing the machine rather than repairing it. LG would only repair it until after saying they would lose more sales in new machines, they agreed to replace the lemon. I really appreciated Mike's honesty about how large the repair would be.

4
★★★★☆

My new LG washer had a large crack in the external tube. Mike at Alameda County Appliance worked around my work schedule to diagnois the problem. Mike gave me his cellphone number and told me I could call him after returning from work one Friday night. I needed my neighbor to meet him to finally decide the problem was more than the wrong soap.

Mike was very supportive of replacing the machine rather than repairing it. LG would only repair it until after saying they would lose more sales in new machines, they agreed to replace the lemon. I really appreciated Mike's honesty about how large the repair would be.

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After my washer broke i contacted LG to have it serviced. Lg outsourced the service contract to Alameda appliance. First attempt to come to my house failed with a "there is no one in your area" the company is very small only about 3 people working there.
2 days later they came to my house. They ran no diagnostics on the appliance. Plugged it in and out of the electrical socket several times, then said it was broke. Lg sent the part to them the next day. We were told that if they got the part the next day they would be out to my house to service it.
Never got a call from them. The weekend passed, i got a call from LG saying the part had been delivered on that last Friday. Alameda appliance lied to me, they said that the part was never shipped to them. The receptionist even signed for the package at around 9 a.m on that Friday. They could have come out to my house and fixed my 1,500 dollar appliance.
Now it's Monday, i got a call saying that the tech was in a wreck on the way to my house. So, they wont be coming to repair my appliance today. I am trying to contact channel 7 news, "7 on your side." After, speaking to the owner of the company about his "accident" it turned out that he hurt himself over the weekend and not on Monday like the receptionist told me.
After taking the amount of time to deal with this company, and their lies about coming to repair my appliance I could have just bought a new one.
Avoid this company like the plague , you will thank me later.

1
★☆☆☆☆

After my washer broke i contacted LG to have it serviced. Lg outsourced the service contract to Alameda appliance. First attempt to come to my house failed with a "there is no one in your area" the company is very small only about 3 people working there.
2 days later they came to my house. They ran no diagnostics on the appliance. Plugged it in and out of the electrical socket several times, then said it was broke. Lg sent the part to them the next day. We were told that if they got the part the next day they would be out to my house to service it.
Never got a call from them. The weekend passed, i got a call from LG saying the part had been delivered on that last Friday. Alameda appliance lied to me, they said that the part was never shipped to them. The receptionist even signed for the package at around 9 a.m on that Friday. They could have come out to my house and fixed my 1,500 dollar appliance.
Now it's Monday, i got a call saying that the tech was in a wreck on the way to my house. So, they wont be coming to repair my appliance today. I am trying to contact channel 7 news, "7 on your side." After, speaking to the owner of the company about his "accident" it turned out that he hurt himself over the weekend and not on Monday like the receptionist told me.
After taking the amount of time to deal with this company, and their lies about coming to repair my appliance I could have just bought a new one.
Avoid this company like the plague , you will thank me later.

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