Chase Bank - CLOSED

★★★☆☆
  • 2915 Stevens Creek Blvd

    Santa Clara, CA 95050

    Map & Directions
  • 408-261-7500

Finance

Finance
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Advance America

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Chase Bank

598 E El Camino Real Sunnyvale, CA

2.5 2
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I received horrible customer service from Adrian Diaz (Chase Home Lending Officer). He was very rude and in a hurry to not assist me with my questions regarding documents I received from Chase's Home Mortgage Dept. Instead of receiving support or attempting to locate the answers, he was rude and quick to say that he was in a hurry to leave and no one in the branch could assist me. When in fact, after complaining to his Branch Manager about his service, she said that he should have easily directed me to their 2nd floor offices where there are Mortgage Specialist to answer my questions. It was clear that if I wasn't a new customer with a new mortgage request that I was not important and a waste of his time. I suggest that if you??re looking for a Home Loan with Chase that you do not give your business to this loan officer and find someone will not brush you away and tell you to call a ??generic? 1-800 number.

1
★☆☆☆☆

I received horrible customer service from Adrian Diaz (Chase Home Lending Officer). He was very rude and in a hurry to not assist me with my questions regarding documents I received from Chase's Home Mortgage Dept. Instead of receiving support or attempting to locate the answers, he was rude and quick to say that he was in a hurry to leave and no one in the branch could assist me. When in fact, after complaining to his Branch Manager about his service, she said that he should have easily directed me to their 2nd floor offices where there are Mortgage Specialist to answer my questions. It was clear that if I wasn't a new customer with a new mortgage request that I was not important and a waste of his time. I suggest that if you??re looking for a Home Loan with Chase that you do not give your business to this loan officer and find someone will not brush you away and tell you to call a ??generic? 1-800 number.

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I am using WaMu since 5 years for regular banking. This facility is large, welcoming. Staff is eager to help and provides good options for various banking needs. Always smiling and eager to help. Just avoid going during Saturday for normal banking. Too much rush. Plenty of parking.

4
★★★★☆

I am using WaMu since 5 years for regular banking. This facility is large, welcoming. Staff is eager to help and provides good options for various banking needs. Always smiling and eager to help. Just avoid going during Saturday for normal banking. Too much rush. Plenty of parking.

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