Provence At Valencia Apartments

★★★☆☆
  • 28160 McBean Pkwy

    Valencia, CA 91354

    Map & Directions
  • 661-296-6458

About Provence At Valencia Apartments

Hours
Mon-Wed 9am-7pm, Thu-Fri 9am-6pm, Sat 9am-5pm

Real Estate

Real Estate
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3.0 3
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My family and I were at Provence after we sold our home and were waiting for our new home to be built and were there for about 8 months. From the very start our experience at Provence was already going down hill. From rude staff to mold in our apartment, we had issue after issue and a real lack of urgency from the people that worked there to fix our problems. Additionally you pay a premium for such things as security gates that never work, dog poo that's isn't cleaned up and had our apartment flooded by neighbors twice. All and all a very unpleasant experience that my family and I are happy to have behind us.

Oh and be careful when you leave Provence. The staff added a whole bunch of made up charges and repairs and when we went to dispute they just sent it to collection and are now trying to damage our credit.

0
★☆☆☆☆

My family and I were at Provence after we sold our home and were waiting for our new home to be built and were there for about 8 months. From the very start our experience at Provence was already going down hill. From rude staff to mold in our apartment, we had issue after issue and a real lack of urgency from the people that worked there to fix our problems. Additionally you pay a premium for such things as security gates that never work, dog poo that's isn't cleaned up and had our apartment flooded by neighbors twice. All and all a very unpleasant experience that my family and I are happy to have behind us.

Oh and be careful when you leave Provence. The staff added a whole bunch of made up charges and repairs and when we went to dispute they just sent it to collection and are now trying to damage our credit.

.

I am not a current resident, nor have I ever been a resident of this facility. However, here are my reasons for choosing not to live here:

1) They have a low review on Apartmentratings.com (http://www.apartmentratings.com/rate/CA-Valencia-Province-at-Valencia-Apartments.html)

2) I see many college kids present within the complex, which usually equal parties and loud noise. Furthermore, I was made to jump through hoops just to obtain an apartment (fyi: I have outstanding credit).

3) When I decided to not use this complex as my new home, I was given the runaround on obtaining certain paperwork of -sensitive- material. I was told it would be ready by a certain time, it was not. I was told to come back on a Sunday and informed their hours of operation was 10am...but when I called to make sure the paperwork was ready, I was met with their answering service and informed that their office did not open till 1pm!

I will say this though, the staff is friendly, perhaps they are understaffed and this is the reason for their lack of giving me proper information and handing me my paperwork.

The complex is gorgeous and the apartments are lovely, and again the staff in all appearances are friendly and helpful.

But, I encourage you to do some research before you move in (and before you sign a lease).

4
★★★★☆

I am not a current resident, nor have I ever been a resident of this facility. However, here are my reasons for choosing not to live here:

1) They have a low review on Apartmentratings.com (http://www.apartmentratings.com/rate/CA-Valencia-Province-at-Valencia-Apartments.html)

2) I see many college kids present within the complex, which usually equal parties and loud noise. Furthermore, I was made to jump through hoops just to obtain an apartment (fyi: I have outstanding credit).

3) When I decided to not use this complex as my new home, I was given the runaround on obtaining certain paperwork of -sensitive- material. I was told it would be ready by a certain time, it was not. I was told to come back on a Sunday and informed their hours of operation was 10am...but when I called to make sure the paperwork was ready, I was met with their answering service and informed that their office did not open till 1pm!

I will say this though, the staff is friendly, perhaps they are understaffed and this is the reason for their lack of giving me proper information and handing me my paperwork.

The complex is gorgeous and the apartments are lovely, and again the staff in all appearances are friendly and helpful.

But, I encourage you to do some research before you move in (and before you sign a lease).

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These apartments are really nice and brand new (somewhat). They are clean and really nice looking both inside and out. The location is great right on the corner of Copperhill and McBean and is central to both freeways. I like the grounds of this apartment complex a lot and they even have a fountain out front.

4
★★★★☆

These apartments are really nice and brand new (somewhat). They are clean and really nice looking both inside and out. The location is great right on the corner of Copperhill and McBean and is central to both freeways. I like the grounds of this apartment complex a lot and they even have a fountain out front.

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