I haven't even received the tires yet and I am giving them a negative review. I ordered the tires and paid for them 10 days ago. They are still not in and they never call me, I have to call them to find out the latest. Very poor customer service. I even contacted their corporate headquarters through the website and they haven't even bothered to contact me. This will be the first and last time I use them.
I took my Mercedes in last Thursday, 3/18 for tire installation (brought my own lightly-used tires) and alignment (drag link and idler bushing were just replaced, as my last set of tires had uneven wear in the front). I waited for the car, as they said it would take an hour or so. An hour and a half later, the service manager tells me the car is about ready, so I pay and sign the invoice sight-unseen (foolish, I know ?? I should have inspected the car first, although I don??t think it would have made much difference).
Once outside, the technician pulls the car in front of the shop, and I ask him about the alignment adjustments needed. He was very nice and even complimented me on my car. While waiting for the manager to provide me a copy of the alignment specs, I noticed scratches on the front wheel. My heart dropped, as I take great effort to keep my car well maintained and free of damage ?? especially the wheels which aren??t cheap (I installed AMG wheels about 3 years ago). Upon closer inspection, I find that all four wheels have been damaged - long scratches all the way around the lip on the front two wheels, and the rear wheels look like someone used a chisel to get the old tires off.
This is where it goes from crappy to infuriating? when I pointed out the damage to the service manager, he comes up with every explanation in the book why it can??t be his fault, and not just that I??m mistaken, but he actually accuses me of trying to defraud him for ??a new set of wheels?! A partial list of accusations follows (along with my commentary):
-I??m trying to scam him for a new set of wheels (note I have not asked for anything at this point; just pointed out that the damage was not there when the car was brought in)
-His machine couldn??t possibly cause the damage because it??s plastic
-Claimed the wheels were already damaged (neither the manager nor his tech inspected the wheels before putting it on the lift)
-Claimed they were so dirty that they were probably damaged already (???)
-Claimed that my car is old (and therefore a piece of junk???)
-He??s done this for 20 years and never had a problem
-He??s worked on Ferraris and Lamborghinis and never had a problem (and therefore my car??s a piece of junk???)
After he??s done ranting, he dismisses the whole thing by telling me to go get a quote to repair the damage and he??ll review it. I tell him I??m not leaving without him acknowledging that I brought the issue up on the spot, so he writes a note to this effect on my invoice. The last thing I need is this guy claiming he??s never met me when I come back with the quote.
I then return the following day with a quote and he says ??you want us to fix FOUR wheels?.? Yeah, moron, just like I said yesterday. Who??s trying to scam who here? I asked him to contact me the following day (Saturday), but he said corporate was closed so he wouldn??t be able to contact them, and therefore me, until Monday.
So I went online and found out that corporate customer service was still open (service manager fails again), and called direct. The person who helped me said that the store would have an opportunity to make the situation right first; if they didn??t do so by Wednesday, 3/24, I should call corporate back and the case would be escalated. This morning, the Regional Director of Big O corporate called to set an appointment with me to view the wheels. When I asked him why, he sounded defensive and said that a bill for wheel repair had been presented to him and that he had to verify the damage.
We set an appointment for 5pm Wednesday, 3/24, which he doesn't show up for. No call or anything; I left two messages to see if he would show and no return call. Unbelievable.
Caveat emptor, buyer beware, you get what you pay for (or much, much less), etc, etc.