Happy Hound Play & Daycare

★★★☆☆
  • 2101 Mandela Pkwy

    Oakland, CA 94607

    Map & Directions
  • 510-547-3647

About Happy Hound Play & Daycare

Hours
Daily 6:30am-7:30pm
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
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I leave my dog here for trips I cannot bring him and when I get back I find my dog well taken care of. Staff were friendly and prices were okay. A great place that may need improvement in the facilities but overall a very satisfied customer.

2
★★★★☆

I leave my dog here for trips I cannot bring him and when I get back I find my dog well taken care of. Staff were friendly and prices were okay. A great place that may need improvement in the facilities but overall a very satisfied customer.

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I have been a Happy Hound client for several years. I appreciate the convenience and I love that I can relax on vacation knowing my pooch is safe and happy. HH's customer service is great too and the staffers love the dogs.

2
★★★★★

I have been a Happy Hound client for several years. I appreciate the convenience and I love that I can relax on vacation knowing my pooch is safe and happy. HH's customer service is great too and the staffers love the dogs.

Pros: convenience, experience, great staff

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What a wonderful experience my dog and I have had at Happy Hound! I used to own a yappy, nip at your heels, anti-social Chihuahua but after 2 weeks at the Happy Hound Board and Train school - I now own a calm, cooperative, walks by my side Chihuahua. Buster was absolutely transformed. I love Happy Hound because it's Busters home away from home. He plays with other doggies in a supervised and controlled environment and always gets plenty of love from the staff. When I pick him up from daycare he goes right to sleep on my lap with a smile on his face. And he is always eager to get back to Happy Hound to see all of his canine and human friends. If you are looking for the best doggy daycare, overnight boarding or dog training facility - you will find all of that and more at Happy Hound Play & Daycare!

2
★★★★★

What a wonderful experience my dog and I have had at Happy Hound! I used to own a yappy, nip at your heels, anti-social Chihuahua but after 2 weeks at the Happy Hound Board and Train school - I now own a calm, cooperative, walks by my side Chihuahua. Buster was absolutely transformed. I love Happy Hound because it's Busters home away from home. He plays with other doggies in a supervised and controlled environment and always gets plenty of love from the staff. When I pick him up from daycare he goes right to sleep on my lap with a smile on his face. And he is always eager to get back to Happy Hound to see all of his canine and human friends. If you are looking for the best doggy daycare, overnight boarding or dog training facility - you will find all of that and more at Happy Hound Play & Daycare!

Pros: Board & Train, Daycare, Supervision

.

I had thought about using Happy Hound based on all of the positive reviews...until I went there. I found the prices to be about average (which are still too high in my book), but when I got there...the place is an old warehouse in a bad section of town. There were the remains of a burned out trailer or motorhome which someone said was a meth lab that caught fire right next to it. Yeah, THAT made me feel safe!

Inside, it was freezing cold with big garage doors open to the world, the wind blowing the rain right inside, no heat and concrete floors. I saw a few dogs in sweaters, one of the workers was obviously very cold, one of the dogs was just sitting on some plastic chair shivering.

About cleanliness? There isn't any. Dog hair all over the floor, the place absolutely reeked of urine, and there were notices about kennel cough posted on the doors. I can see why!

A calm place to take your dog? Not at all. There must've been 45 large dogs crammed in their larger area with only two people to watch them and one of them was busy mopping up the rain off the floor near the open garage door. The other was sitting down petting a couple of dogs. In their middle area, there was about 20 big dogs crammed in an area that should probably only have a maximum of 10 of that size. I didn't see where the little dogs were. And it was so noisy that I couldn't hear the person I was talking to on my cell phone even before walking through the front door!

Safe? Aside from the gangland graffiti all over the signs across the street and the broken windows in the warehouse next door, oh...and the burned out meth lab, yeah, let's talk about your dog's safety. While I was in there, a big fight started between a few of the big dogs and I saw someone throw a piece of furniture at them. I WISH I was making this up!

Just a bad experience all around. I'll never go back and never take my dog to Happy Hound. Do yourself a favor - go there first before making an appointment. You'll be glad you did, and your little guy will thank you!

1
★☆☆☆☆

I had thought about using Happy Hound based on all of the positive reviews...until I went there. I found the prices to be about average (which are still too high in my book), but when I got there...the place is an old warehouse in a bad section of town. There were the remains of a burned out trailer or motorhome which someone said was a meth lab that caught fire right next to it. Yeah, THAT made me feel safe!

Inside, it was freezing cold with big garage doors open to the world, the wind blowing the rain right inside, no heat and concrete floors. I saw a few dogs in sweaters, one of the workers was obviously very cold, one of the dogs was just sitting on some plastic chair shivering.

About cleanliness? There isn't any. Dog hair all over the floor, the place absolutely reeked of urine, and there were notices about kennel cough posted on the doors. I can see why!

A calm place to take your dog? Not at all. There must've been 45 large dogs crammed in their larger area with only two people to watch them and one of them was busy mopping up the rain off the floor near the open garage door. The other was sitting down petting a couple of dogs. In their middle area, there was about 20 big dogs crammed in an area that should probably only have a maximum of 10 of that size. I didn't see where the little dogs were. And it was so noisy that I couldn't hear the person I was talking to on my cell phone even before walking through the front door!

Safe? Aside from the gangland graffiti all over the signs across the street and the broken windows in the warehouse next door, oh...and the burned out meth lab, yeah, let's talk about your dog's safety. While I was in there, a big fight started between a few of the big dogs and I saw someone throw a piece of furniture at them. I WISH I was making this up!

Just a bad experience all around. I'll never go back and never take my dog to Happy Hound. Do yourself a favor - go there first before making an appointment. You'll be glad you did, and your little guy will thank you!

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.

I am sitting here reading some/all of these ratings and the negative ones are catching my eye mainly. The folks that have made it through the assessments (as long as they are!) and paid for the days of boarding or is it daycare? whatever; to make it to the goal of having your dog introduced in the group of loving and fun animal play groups forever have reached the big picture and can understand what it's all about. For all the others bitching about their dogs being scrutinized for their attitude in a play area- it's for a good reason! Would you want your dog punked by another's dog with a bad attitude that slipped through the door if they didn't check it out first? It is for a reason that the dogs are checked out first- to prevent fighting later- everything is calm in the pack or it can get ugly fast if it wasn't checked.Secondly, the doors aren't left up at night! My assessment was at 6:00pm and at 6:30pm those doors went down like clock work and I also got a tour of the facility's and ALL the rooms in the back have raised beds so the dogs are off the floor. I was told in person and in print to bring my own beds, toys, and jackets if nec. So you are very mistaken! Plus, They get a nap mid day if you ask for it, walks if you ask, and kongs stuffed with PB at night so quit your bitching if you don't know ask! I was told all of this up front.It is an expensive place I agree but I feel it's worth it, my dog is happy, socialized, and tired. There ALWAYS is someone there with him; 2 in the day and 1 at night with the video cam mid day to watch him. Thank you Happy Hound!!

5
★★★★★

I am sitting here reading some/all of these ratings and the negative ones are catching my eye mainly. The folks that have made it through the assessments (as long as they are!) and paid for the days of boarding or is it daycare? whatever; to make it to the goal of having your dog introduced in the group of loving and fun animal play groups forever have reached the big picture and can understand what it's all about. For all the others bitching about their dogs being scrutinized for their attitude in a play area- it's for a good reason! Would you want your dog punked by another's dog with a bad attitude that slipped through the door if they didn't check it out first? It is for a reason that the dogs are checked out first- to prevent fighting later- everything is calm in the pack or it can get ugly fast if it wasn't checked.Secondly, the doors aren't left up at night! My assessment was at 6:00pm and at 6:30pm those doors went down like clock work and I also got a tour of the facility's and ALL the rooms in the back have raised beds so the dogs are off the floor. I was told in person and in print to bring my own beds, toys, and jackets if nec. So you are very mistaken! Plus, They get a nap mid day if you ask for it, walks if you ask, and kongs stuffed with PB at night so quit your bitching if you don't know ask! I was told all of this up front.It is an expensive place I agree but I feel it's worth it, my dog is happy, socialized, and tired. There ALWAYS is someone there with him; 2 in the day and 1 at night with the video cam mid day to watch him. Thank you Happy Hound!!

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I have heard good things about them, but when I called them about daycare for my 5-year-old, 6-lb. toy dog, it was kind of a washout. I was told that he could only be accommodated with the puppies, and I know my guy enjoys the company of other adult dogs, but not youngsters.

1
★★☆☆☆

I have heard good things about them, but when I called them about daycare for my 5-year-old, 6-lb. toy dog, it was kind of a washout. I was told that he could only be accommodated with the puppies, and I know my guy enjoys the company of other adult dogs, but not youngsters.

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I'm rather stunned by the recent harsh negative reviews. I started taking my big, high-spirited pup there a couple of months ago, and it has been great for him. I put him in day-care so that he can get a full day of exercise a couple of days per week. The whole point is for him to get worn out, and to get him more used to playing with other dogs.
We also went through the long interview process, however it was a breeze, and I actually got a lot of advice on raising and training the boy. I felt secure knowing that the other dogs went through the same process, and that problem dogs would be weeded out. My dog had been falsely accused of being aggressive, and they recognized high-energy and high-spirits as not being equivalent to aggressiveness.
I also like the fact that they are so confident of how they treat the dogs that they have a web-cam so you can check in anytime you want. They keep at least one person in each play area (as opposed to some of the places I visited which had only one staff person there when I arrived, and nobody with the dogs.)
The first day we showed up at daycare, the staff all knew we were coming and knew my dog's name. I was left with the impression that they all care about the dogs in their care. Many of the daycare places keep dogs in pens, and let them out only for occasional play periods. Here they can play all day. He comes home tired and happy. He knows the schedule, and when I take him out of the house in the AM and head for the car rather than the park, he gets incredibly excited.
For us, it has been great and I recommend Happy Hound.

2
★★★★★

I'm rather stunned by the recent harsh negative reviews. I started taking my big, high-spirited pup there a couple of months ago, and it has been great for him. I put him in day-care so that he can get a full day of exercise a couple of days per week. The whole point is for him to get worn out, and to get him more used to playing with other dogs.
We also went through the long interview process, however it was a breeze, and I actually got a lot of advice on raising and training the boy. I felt secure knowing that the other dogs went through the same process, and that problem dogs would be weeded out. My dog had been falsely accused of being aggressive, and they recognized high-energy and high-spirits as not being equivalent to aggressiveness.
I also like the fact that they are so confident of how they treat the dogs that they have a web-cam so you can check in anytime you want. They keep at least one person in each play area (as opposed to some of the places I visited which had only one staff person there when I arrived, and nobody with the dogs.)
The first day we showed up at daycare, the staff all knew we were coming and knew my dog's name. I was left with the impression that they all care about the dogs in their care. Many of the daycare places keep dogs in pens, and let them out only for occasional play periods. Here they can play all day. He comes home tired and happy. He knows the schedule, and when I take him out of the house in the AM and head for the car rather than the park, he gets incredibly excited.
For us, it has been great and I recommend Happy Hound.

Pros: Location (for me), exercise for dog, staff, dog's socialization

Cons: None

.

I found Happy Hounds (HH) via this site with positive remarks & that's why I decided to take my dog there for daycare/overnights; however, my experience was quite the opposite. I'm a responsible dog owner with a very healthy dog. I took my dog there for daycare/overnight stays and when I picked him up he was tired as expected; however, within a few hrs. he was unable to walk & was in extreme pain. The next day I took him to the vet for pain medications, etc. Prior to HH, my dog was 100% healthy & even went to a similar place out of the area for the same duration with no issues upon returning home. Something mysteriously happened and I inquired w/ them to see what caused his severe pain? I asked if he was wearing his sweater since it's extremely cold there & that he got the necessary naps. They assured me this was done; however, something had to have occurred? What?s most troubling was their facility can be extremely cold as they leave a door open & w/ the cold cement floor, I think this could?ve been a factor in his muscles tightening, etc. Also, the kennel areas are supposed to be heated, but I'm not sure this is sufficient considering how high they?re elevated over the areas, heat rises, it takes an hr. + to warm up, the cement floor is cold, etc. Plus, during the cold month my dog was there, the staff was bundled up, but most of the dogs weren't wearing sweaters. &, yes, dogs? body temps. are different than humans, but the place was freezing which can't be good for dogs walking all day on cement. If you have a short hair dog & regardless if they are moving around all day, I think the place is too cold for the dogs. Another concern- make sure your dog gets naps when requested. I just wanted you to be weary since I trusted this facility based on the reviews & my meeting with them. I will not take my dog to HH again & hope they consider doing something about their inadequate heating system & more closely monitor dogs needing breaks or that may be in distress.

0
★☆☆☆☆

I found Happy Hounds (HH) via this site with positive remarks & that's why I decided to take my dog there for daycare/overnights; however, my experience was quite the opposite. I'm a responsible dog owner with a very healthy dog. I took my dog there for daycare/overnight stays and when I picked him up he was tired as expected; however, within a few hrs. he was unable to walk & was in extreme pain. The next day I took him to the vet for pain medications, etc. Prior to HH, my dog was 100% healthy & even went to a similar place out of the area for the same duration with no issues upon returning home. Something mysteriously happened and I inquired w/ them to see what caused his severe pain? I asked if he was wearing his sweater since it's extremely cold there & that he got the necessary naps. They assured me this was done; however, something had to have occurred? What?s most troubling was their facility can be extremely cold as they leave a door open & w/ the cold cement floor, I think this could?ve been a factor in his muscles tightening, etc. Also, the kennel areas are supposed to be heated, but I'm not sure this is sufficient considering how high they?re elevated over the areas, heat rises, it takes an hr. + to warm up, the cement floor is cold, etc. Plus, during the cold month my dog was there, the staff was bundled up, but most of the dogs weren't wearing sweaters. &, yes, dogs? body temps. are different than humans, but the place was freezing which can't be good for dogs walking all day on cement. If you have a short hair dog & regardless if they are moving around all day, I think the place is too cold for the dogs. Another concern- make sure your dog gets naps when requested. I just wanted you to be weary since I trusted this facility based on the reviews & my meeting with them. I will not take my dog to HH again & hope they consider doing something about their inadequate heating system & more closely monitor dogs needing breaks or that may be in distress.

Cons: Inadequate heating system, horrible smell, extremely cold

.

My husband, my dog and I where all put through a 3 hour interview process for initiation. It was horrible. The interviewer was so obsessed with psycho analyzing our dog that by the time we where released we never wanted to go back. He did nothing but criticize our 6 month old Yorkies behavior. Our puppy was so distraught from the entire experience. In my opinion Happy Hound is not a healthy environment for dogs and we do not recommend the experience. Also their fee's are way to expensive for the initiation process. It would have cost $200 before our initial charge for boarding because of some policy. The entire boarding cost would have been close to $400. Save yourself and go to Just Pet Me Country Club off Broadway instead. No 3 our interview and no initiation process coasting $200. Just Pet Me has the best services for your dog and it's only $50 for hotel charge. My dog was so happy and tired from playing all day that we now drop him off for play days.

0
★☆☆☆☆

My husband, my dog and I where all put through a 3 hour interview process for initiation. It was horrible. The interviewer was so obsessed with psycho analyzing our dog that by the time we where released we never wanted to go back. He did nothing but criticize our 6 month old Yorkies behavior. Our puppy was so distraught from the entire experience. In my opinion Happy Hound is not a healthy environment for dogs and we do not recommend the experience. Also their fee's are way to expensive for the initiation process. It would have cost $200 before our initial charge for boarding because of some policy. The entire boarding cost would have been close to $400. Save yourself and go to Just Pet Me Country Club off Broadway instead. No 3 our interview and no initiation process coasting $200. Just Pet Me has the best services for your dog and it's only $50 for hotel charge. My dog was so happy and tired from playing all day that we now drop him off for play days.

Pros: zero

Cons: Int he Hood, Too many dogs under one roof, the interview process, and the high fee's

.

As a puppy, my dog really liked the place. But once he was moved into the large dog section, I had to drag him inside. I kept asking the staff what might be going on with him, and they kept assuring me he had fun there. They were no help at all at trying to brainstorm solutions. Their webcam is so fuzzy that it's impossible to tell how your dog is interacting.
One day as I dropped off my dog, I witnessed a dog fight. Later, when I picked up my dog, I asked about the fight. It was like the Twilight Zone; they all claimed that there hadn't been one. I had seen five people descend on those dogs and break them up -- now they were claiming that nothing happened.
My dog started being fearful around people. One night we ran into one of the staff, who stopped to say hi. I noticed her manner around my dog was very strange -- she stood silent and still and stared down at him. Not the way experienced dog people act! When she put down her hand to pat his head, he snapped the air near her. I had never seen him do that to anyone before. She didn't even react like it was out of the ordinary, which made me wonder if that's what passes for acceptable behavior there.
He also started peeing inside the house. He was completely potty trained before going there, and they claim that letting the dogs pee and poop everywhere inside wouldn't affect their training at home. Don't believe them!
As soon as I stopped going there, my dog stopped peeing inside the house, stopped being fearful, and went back to being the happy puppy I had always known.
I agree with the other reviewer that some of the staff are great people who are really good with dogs. But on the whole, I think Suzanne is just out for the money and runs the place accordingly. I was once mugged when picking up my dog (it's a terrible neighborhood, and easy for people to drive by, grab a purse, and drive off). Suzanne didn't even call to see if I was okay. I later asked her to post a sign to warn people that guys are casing the place (I had seen the mugger there before, just hanging around) but she refused. She said she put the info in her newsletter, but I never saw it there.
I suspect she makes her staff put a good face on everything (like claiming there was no dog fight the day I saw it with my own eyes) and tells you whatever she thinks will keep you coming back. I'm not surprised that the other reviewer's negative review mysteriously "disappeared" from a different website.
When I first started there, I asked if there was a minimum number of visits per month. Suzanne said no, it's all drop in. She did ask that I let her know if my dog would be gone for a while. The day I did let them know my dog would be out for a month, she had a staff member call me later to say that, as a "favor," they would hold my place. (She rarely communicates with customers directly, and makes her staff do her dirty work for her.) I said, "What favor? That's your policy! Please ask her to call me." She never did.
After seeing how happy and well behaved my dog became after he stopped going there, I was ashamed that I let him go there for the few months that I did.

1
★☆☆☆☆

As a puppy, my dog really liked the place. But once he was moved into the large dog section, I had to drag him inside. I kept asking the staff what might be going on with him, and they kept assuring me he had fun there. They were no help at all at trying to brainstorm solutions. Their webcam is so fuzzy that it's impossible to tell how your dog is interacting.
One day as I dropped off my dog, I witnessed a dog fight. Later, when I picked up my dog, I asked about the fight. It was like the Twilight Zone; they all claimed that there hadn't been one. I had seen five people descend on those dogs and break them up -- now they were claiming that nothing happened.
My dog started being fearful around people. One night we ran into one of the staff, who stopped to say hi. I noticed her manner around my dog was very strange -- she stood silent and still and stared down at him. Not the way experienced dog people act! When she put down her hand to pat his head, he snapped the air near her. I had never seen him do that to anyone before. She didn't even react like it was out of the ordinary, which made me wonder if that's what passes for acceptable behavior there.
He also started peeing inside the house. He was completely potty trained before going there, and they claim that letting the dogs pee and poop everywhere inside wouldn't affect their training at home. Don't believe them!
As soon as I stopped going there, my dog stopped peeing inside the house, stopped being fearful, and went back to being the happy puppy I had always known.
I agree with the other reviewer that some of the staff are great people who are really good with dogs. But on the whole, I think Suzanne is just out for the money and runs the place accordingly. I was once mugged when picking up my dog (it's a terrible neighborhood, and easy for people to drive by, grab a purse, and drive off). Suzanne didn't even call to see if I was okay. I later asked her to post a sign to warn people that guys are casing the place (I had seen the mugger there before, just hanging around) but she refused. She said she put the info in her newsletter, but I never saw it there.
I suspect she makes her staff put a good face on everything (like claiming there was no dog fight the day I saw it with my own eyes) and tells you whatever she thinks will keep you coming back. I'm not surprised that the other reviewer's negative review mysteriously "disappeared" from a different website.
When I first started there, I asked if there was a minimum number of visits per month. Suzanne said no, it's all drop in. She did ask that I let her know if my dog would be gone for a while. The day I did let them know my dog would be out for a month, she had a staff member call me later to say that, as a "favor," they would hold my place. (She rarely communicates with customers directly, and makes her staff do her dirty work for her.) I said, "What favor? That's your policy! Please ask her to call me." She never did.
After seeing how happy and well behaved my dog became after he stopped going there, I was ashamed that I let him go there for the few months that I did.

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.

I can't say enough to explain how both me and my dogs feel about Happy Hound. The service is great, the enviroment is great, the staff is above great! I come from a small town and to move to the bay area with my pooches it was a relief to find such a great home away from home. They love it and I wouldnt take them anywhere else. It may be a wi-bit pricey but its totally worth it. Most of all its organized, safe, and clean. LOVE IT!

2
★★★★★

I can't say enough to explain how both me and my dogs feel about Happy Hound. The service is great, the enviroment is great, the staff is above great! I come from a small town and to move to the bay area with my pooches it was a relief to find such a great home away from home. They love it and I wouldnt take them anywhere else. It may be a wi-bit pricey but its totally worth it. Most of all its organized, safe, and clean. LOVE IT!

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We are mostly happy with Happy Hound. The owner, Suzanne, really understands the needs of her clients. The hours and location are convenient. The staff are friendly and seem to keep a close watch over the dogs for potential problems. Even though there can be a lot of dogs, the staff learn each of the dogs' names.

On the downside, my dog's coat is always sticky/funky when I pick him up at the end of the day. This probably has something to do with the sheer number of dogs that he's in contact with during the day.

Overall, my dog seems happy (and tuckered out) after spending a day at Happy Hound.

PROS: Location, day care + overnight care, extended hours, web cam
CONS: Not for all dogs, yucky coat at end-of-day

4
★★★★☆

We are mostly happy with Happy Hound. The owner, Suzanne, really understands the needs of her clients. The hours and location are convenient. The staff are friendly and seem to keep a close watch over the dogs for potential problems. Even though there can be a lot of dogs, the staff learn each of the dogs' names.

On the downside, my dog's coat is always sticky/funky when I pick him up at the end of the day. This probably has something to do with the sheer number of dogs that he's in contact with during the day.

Overall, my dog seems happy (and tuckered out) after spending a day at Happy Hound.

PROS: Location, day care + overnight care, extended hours, web cam
CONS: Not for all dogs, yucky coat at end-of-day

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Dogs run free in supervised, enclosed areas, designated by size; small, med and large dogs. Handlers rotate between the enclosures, getting to know all of their charges, while ensuring everyone is playing nice and not making a ruckus. Staff are all clearly dog-lovers, and friendly to the owners as well. They do accommodate for nervous dogs or those who need a gentle introduction to the stressors of playing in a pack. My nervous ninny comes home more confident from her days at H.H., while my big solid bully dog comes home exhausted from a day with the Big Dogs. This place is tops; the only -- and I mean it -- kennel/day care situation I would recommend to anyone. It is a bit on the pricy side, but what you pay for is the well-being of your dog -- not something I've had good experience with in any other kenneling situation.

2
★★★★★

Dogs run free in supervised, enclosed areas, designated by size; small, med and large dogs. Handlers rotate between the enclosures, getting to know all of their charges, while ensuring everyone is playing nice and not making a ruckus. Staff are all clearly dog-lovers, and friendly to the owners as well. They do accommodate for nervous dogs or those who need a gentle introduction to the stressors of playing in a pack. My nervous ninny comes home more confident from her days at H.H., while my big solid bully dog comes home exhausted from a day with the Big Dogs. This place is tops; the only -- and I mean it -- kennel/day care situation I would recommend to anyone. It is a bit on the pricy side, but what you pay for is the well-being of your dog -- not something I've had good experience with in any other kenneling situation.

Pros: Dogs come home happy, well-exercised and well-behaved.

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Terrible! We took our puppy to Happy Hound and found out that they spray the dogs in the face with water if they bark!
The frustrating part is that they lied and said they only use water to break up a dog fight.... so I asked if my dog was in a fight - nope, she was barking; we don't allow barking.

Plus, the facility smells terrible. The dogs all poop and pee on the concrete floor, inside the play area.

Think carefully before exposing your dog to this environment. This facility is not focused on the well-being of the dogs, only on bringing in cash.

***** Update 9-22-2006 *****

I wrote a review on both Yelp and Insider Pages following my experience. It looks like Happy Hound is trying to clean up its image - my Yelp review is gone (they didn't even contact me) and Insider Pages emailed asking for more details as part of a verification. Here's the full story... it'll be interesting to see if I'm still allowed to tell it:

We took our dog there for a total of about 1-2 months. At first everything was great ? we always saw the same person there (Josh) who clearly had a bond with our dog. Josh disappeared one day, and soon our dog started getting more and more reluctant about going inside. Soon, she was coming out with a wet head, sprinting and pulling on the leash to get out of the building. We asked and were told at first that it was the result of dogs playing and slobbering on each other. That didn?t sound right, so we kept asking (and sometimes sticking around to observe) and finally someone told us that she was wet from spray bottles. But on our initial visit, they had originally told us that spray bottles were only used to break up fights. When we asked if our dog was getting in fights, they said no. Finally they came clean that some of the handlers sprayed the dogs to keep them from barking? but they neither apologized nor gave any assurance that this would change. We finally stopped going, even though they owed us well over a hundred dollars for pre-paid visits.

Our dog was brand new to us, a rescued puppy, and she was having some behavior problems at home (very fearful and anxious). Once we stopped going to Happy Hound, her behavior improved immediately, and soon was happy and healthy. Some of the people at Happy Hound were very nice and clearly loved the dogs. But they also had people that were borderline abusive, and they showed no interest in correcting their behavior or removing the individuals. I rarely recommend strongly against a business, but these guys deserve it.

1
★☆☆☆☆

Terrible! We took our puppy to Happy Hound and found out that they spray the dogs in the face with water if they bark!
The frustrating part is that they lied and said they only use water to break up a dog fight.... so I asked if my dog was in a fight - nope, she was barking; we don't allow barking.

Plus, the facility smells terrible. The dogs all poop and pee on the concrete floor, inside the play area.

Think carefully before exposing your dog to this environment. This facility is not focused on the well-being of the dogs, only on bringing in cash.

***** Update 9-22-2006 *****

I wrote a review on both Yelp and Insider Pages following my experience. It looks like Happy Hound is trying to clean up its image - my Yelp review is gone (they didn't even contact me) and Insider Pages emailed asking for more details as part of a verification. Here's the full story... it'll be interesting to see if I'm still allowed to tell it:

We took our dog there for a total of about 1-2 months. At first everything was great ? we always saw the same person there (Josh) who clearly had a bond with our dog. Josh disappeared one day, and soon our dog started getting more and more reluctant about going inside. Soon, she was coming out with a wet head, sprinting and pulling on the leash to get out of the building. We asked and were told at first that it was the result of dogs playing and slobbering on each other. That didn?t sound right, so we kept asking (and sometimes sticking around to observe) and finally someone told us that she was wet from spray bottles. But on our initial visit, they had originally told us that spray bottles were only used to break up fights. When we asked if our dog was getting in fights, they said no. Finally they came clean that some of the handlers sprayed the dogs to keep them from barking? but they neither apologized nor gave any assurance that this would change. We finally stopped going, even though they owed us well over a hundred dollars for pre-paid visits.

Our dog was brand new to us, a rescued puppy, and she was having some behavior problems at home (very fearful and anxious). Once we stopped going to Happy Hound, her behavior improved immediately, and soon was happy and healthy. Some of the people at Happy Hound were very nice and clearly loved the dogs. But they also had people that were borderline abusive, and they showed no interest in correcting their behavior or removing the individuals. I rarely recommend strongly against a business, but these guys deserve it.

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I am so afraid to refer people to kennels in the local area. I have been thrilled to find such a great new facility that I can refer with confidence, especially with so many of us who work late and would like to bring our dogs to work! This is an amazing option to bring your dog in so that you can take off right after work!

2
★★★★★

I am so afraid to refer people to kennels in the local area. I have been thrilled to find such a great new facility that I can refer with confidence, especially with so many of us who work late and would like to bring our dogs to work! This is an amazing option to bring your dog in so that you can take off right after work!

Pros: dog wild, clean, smart

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I was traveling to the Oakland area with my pooch, but needed a place to board her for a few days. The staff at Happy Hound is GREAT! They are friendly, knowledgable & very loving toward the dogs who board there. I think my dog had a great vacation at Happy Hound & would highly recommend this facility & group of folks.

2
★★★★★

I was traveling to the Oakland area with my pooch, but needed a place to board her for a few days. The staff at Happy Hound is GREAT! They are friendly, knowledgable & very loving toward the dogs who board there. I think my dog had a great vacation at Happy Hound & would highly recommend this facility & group of folks.

Pros: Nice facility, Clean, Good Value

 

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