Hanna's Appliances

★☆☆☆☆

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I purchased a used washer/dryer set from this place last summer. The washer failed to work on the first load. Hanna picked it up, said it was fixed, and delivered an entirely different, less valuable washer without even consulting with me. When I said I did not want this washer they refused to take it back unless I paid a 25% restocking fee! No prior notice had been given of this fee. I fortunately had charged this on a VISA card (for an additional 3% charge) and disputed the charge. Hanna responded to everyone that I had the washer I selected. Fortunately I had a witness to the purchase. After almost three months of having my $442 in limbo, a BBB complaint, an independent evaluation of the washer they wanted me to accept, and gobs of conversations with third parties they accepted my VISA dispute without any admission of wrong doing or apology. The BBB was worthless in this ordeal. Despite being advised of the ethics of their member they continue to rate them A+. Clearly membership fees are more valuable to them than honest business practices. My VISA provider, Chase, was my strong supporter and probably the only reason I got the refund. Unless you want to deal with a bait-and-switch place do not purchase from Hanna!

1
★☆☆☆☆

I purchased a used washer/dryer set from this place last summer. The washer failed to work on the first load. Hanna picked it up, said it was fixed, and delivered an entirely different, less valuable washer without even consulting with me. When I said I did not want this washer they refused to take it back unless I paid a 25% restocking fee! No prior notice had been given of this fee. I fortunately had charged this on a VISA card (for an additional 3% charge) and disputed the charge. Hanna responded to everyone that I had the washer I selected. Fortunately I had a witness to the purchase. After almost three months of having my $442 in limbo, a BBB complaint, an independent evaluation of the washer they wanted me to accept, and gobs of conversations with third parties they accepted my VISA dispute without any admission of wrong doing or apology. The BBB was worthless in this ordeal. Despite being advised of the ethics of their member they continue to rate them A+. Clearly membership fees are more valuable to them than honest business practices. My VISA provider, Chase, was my strong supporter and probably the only reason I got the refund. Unless you want to deal with a bait-and-switch place do not purchase from Hanna!

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