Stanford Park Hotel

★★★☆☆
A Gem Among Luxury Menlo Park Hotels
  • 100 El Camino Real

    Menlo Park, CA 94025

    Map & Directions
  • 866-241-2431

About Stanford Park Hotel

Hours
Daily 6am-11am

Hotels & Travel

Hotels & Travel
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3.25 4
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1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me.

2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop.

3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response.

4. Dan Karki never ever respond to any of my voice mails on customer issues, at least Dan Karki not called back on 4 voice mails in last two months.

5. Bugs were found on pillows and bed sheet, reported the bugs with pillow to front-desk "Dimitry".

6. Reward points were stopped without communicating to customer; Customer should be first communicated before taking away something from Customer.

7. When I file complain to corporate office , Dan Karki was so mad and rude that he threaten customer and said he can evict the customer any time from the property and will make sure to not allow again to reserve the room in future.

8. Mostly travel groups are there in hotel and they don??t care about any new business and behave horribly with customers, since manager Dan Karki have created this culture I have no doubt all other associate following this same attitude and work culture.

9. Worst hotel to stay in bay area and ruin your vacation or trip.

0
★☆☆☆☆

1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me.

2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop.

3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response.

4. Dan Karki never ever respond to any of my voice mails on customer issues, at least Dan Karki not called back on 4 voice mails in last two months.

5. Bugs were found on pillows and bed sheet, reported the bugs with pillow to front-desk "Dimitry".

6. Reward points were stopped without communicating to customer; Customer should be first communicated before taking away something from Customer.

7. When I file complain to corporate office , Dan Karki was so mad and rude that he threaten customer and said he can evict the customer any time from the property and will make sure to not allow again to reserve the room in future.

8. Mostly travel groups are there in hotel and they don??t care about any new business and behave horribly with customers, since manager Dan Karki have created this culture I have no doubt all other associate following this same attitude and work culture.

9. Worst hotel to stay in bay area and ruin your vacation or trip.

Pros: Bad

Cons: Bad

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Rooms are nice but this hotel is in need of a refresh on banquet space. The rooms (banquet) have low ceilings and make you feel like you are in a cave. The av team and banquet team did not deliver on what they had promised. We had to ask multiple times in order to get our order corrected to what our event order stated. I would not use them for a function such as a wedding or event but staying there you would be fine.

3
★★★☆☆

Rooms are nice but this hotel is in need of a refresh on banquet space. The rooms (banquet) have low ceilings and make you feel like you are in a cave. The av team and banquet team did not deliver on what they had promised. We had to ask multiple times in order to get our order corrected to what our event order stated. I would not use them for a function such as a wedding or event but staying there you would be fine.

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Love this hotel. A great smaller boutique hotel. Romantic getaway. We were part of a wedding party and had a wonderful stay. Rooms are huge, has a very English feeling to it. Beautiful decor and very comfortable.

5
★★★★★

Love this hotel. A great smaller boutique hotel. Romantic getaway. We were part of a wedding party and had a wonderful stay. Rooms are huge, has a very English feeling to it. Beautiful decor and very comfortable.

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My family and I stayed here when our home got flooded last winter. We were guest of the Stanford Park Hotel for about two weeks. Our stay was very pleasant. All our requests were met in a friendly, timely manner. Value was great for the area. Love the fact that the upscale shopping was just right across the street. It kept my family entertained during our stay.

2
★★★★☆

My family and I stayed here when our home got flooded last winter. We were guest of the Stanford Park Hotel for about two weeks. Our stay was very pleasant. All our requests were met in a friendly, timely manner. Value was great for the area. Love the fact that the upscale shopping was just right across the street. It kept my family entertained during our stay.

Editorial from

Located near Stanford University, this English Colonial and European-style hotel is among the most upscale in all of Silicon Valley. The grounds are lovely, and the lobby is furnished with a brick fireplace and high-backed sofa chairs. The…

 

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