Papers & Petals

This is an overdue review highly recommending Paper & Petals. I was under a tight deadline to find a dress and needed specialized alterations. The staff at Paper & Petals were very personable, knowledgeable, positive and confident. The one trait that truly stands out above all the rest was how personalized my experience was. I have no doubt that they worked with dozens, perhaps hundreds of brides during the few months that they were working with me. However, every time I call or came in, I always felt like I was a priority and that my dress and my wedding were of utmost importance to them. Georgette and her staff knew me - my name, situation and needs. I felt like I was dealing with people who truly cared. They were always as flexible and accommodating as they could be. I had a wonderful wedding, a beautiful dress and a great experience with the fantastic staff at Paper & Petals.

I honestly cannot thank Georgette enough for being an absolute life-saver and ensuring that my wedding dress, my bridesmaids' dresses, and my mom's dress were absolutely perfect!!! I had the MOST awful experience with an online bridal vendor, and I came into Georgette's shop in tears fearing that nothing could be done to fix my situation. Georgette and her staff helped to put me at ease, and fixed the entire situation for me immediately. The prices were reasonable, and most importantly, they treated me with the sort of consideration, compassion, respect, and professionalism that a customer deserves. As far as I'm concerned, Georgette is an absolute expert at what she does and has a way of making everyone (including my mom!) feel at ease regardless of body type or budget. Georgette is like a part of my family now, and I can't imagine ever going to another bridal/evening gown store again!

I have to say that I was at first skeptical to drive all the way from Sacramento to Burlingame just to see a dress I'd liked online when I first began my wedding dress hunt. But I have to say that it was well worth it and I'd do it all over again in a heartbeat.. I received excellent one on one service the moment I entered the store, and never once felt that I was taking up too much time as I tried on dress after dress after dress. And after making the long drive to try on the dress that I thought was the dress of my dreams, Georgette (the owner) actually found one that was even more beautiful and that fit my style to a tee. And she was right-I've never felt so beautiful in my life as the day of my wedding. The dress was amazing and everyone commented that it was one of the most beautiful dresses they've ever seen. I truly felt like a princess that day, and I owe much of that to Georgette and her staff. They took great care of me during each visit as I came back for alterations, and that great customer service carried on until the day we finally walked out the door with my dress in hand on the way to my wedding destination. Great service is invaluable-especially on a day as important as your wedding day, and great service is what I received from start to finish. I would definitely recommend Papers and Petals to anyone who is currently talking on the special and important task of searching for the perfect dress in an atmosphere where you'll be treated with respect and will be given amazing service from start to finish.Thank you Georgette and staff for everything,Amy G

I have nothing but the best things to say about Papers and Petals. I am a bride living in Maui, and when my internet bridal store dropped the ball less than 2 months before my wedding, Georgette saved the day. Most shops would not even return my call, and all the others said it was impossible to get a dress in such a short time but Papers and Petals bent over backwards to make sure my dress would come in time. Not only were they able to find, order and RUSH my dress, Georgette put me completely at ease in the process (although I'm sure it took quite a lot of work on her part). While a dress may seem like a silly detail in the long run, Georgette completely understood the value and sentimentality of the occasion. She made it a priority for her, and for that I am forever grateful and will be reminded of this very nice person every time I look at my bridal gown. Mahalo!

Povi Gonzales/Maui

I have been all over the Bay Area looking for a wedding dress and the VERY BEST experience I had by far was at Paper and Petals in Burlingame. They have a very extensive collection of dresses on hand in a wide variety of price points, so there is a lot to try on and the staff are very helpful. Both Georgette and Nada know their collection of dresses very well. They each did a great job of listening to what I wanted and pointed me in the exact right direction for what I wanted (none of that bs about how great some dress looked on my that was 2x what I wanted to spend). They were patient and helpful as I was trying on the dresses and helped me to figure out what fit me the best. I am delighted with the experience I had and equally delighted with the dress I eventually ordered. If I was to do it all over again, I would have started at this store first and saved myself a lot of time and effort.

This is the WORST Bridal shop ever!! We had an appointment with the owner to be fitted for our dresses, we were ignored upon arrival at the store, and she failed to show. Then the gal helping us would just randomly leave, and we were left there looking dumb. We were all grossly mismeasuered 4 sizes to big.
When we made an appointment to get the dresses, they did not know where they were, then when they were found, they were given to us folded in the plastic bag they were shipped in! They were not hung, or steamed or anything.
Then when we tried to talk to the owner, she told us she did not have time for us!
Recap:
The owner is rude, and is never around, and never apologizes for anything. Does not seem to know how to run business....
The employees do not know what they are doing.
They screwed up our order, and are not willing to do anything about it, other than argue on the phone.
Based on the other reviews, we are not the first!
BEWARE OF THIS HORRIBLE STORE DO NTO USE!

I am a size 2-4 and was sent a size 14 bridesmaid dress. They said the dress order was based on my measurements but I had a good 5 inches of fabric and then some at every measurement spot. After notifying the bride I called them (I did not want the bride to have to deal with it), and they were polite but insisted they were right, the tailor that took my measurements was wrong, and refused to help rectify the situation, except to say that if I wanted to come in the day before the wedding to have it altered they would charge me $45 for each side, not including having the bust and straps altered at all. After already spending a good deal of money on the dress, this of course is not going to make me happy. Their absolute refusal to help the situation and their repeated comments that the whole thing was my fault, I was wrong, and their attitude that they basically didn't care, that it was not their problem made dealing with them less than pleasant. After reading the comment about the horrible alterations they do below, (thank you to that person for the warning) I am not dealing with them again, and am going to have to take the dress to a respectable place to be fixed.

I just wanted to write a review on behalf of Papers&Petals Bridal. I had bought my wedding gown from the Antioch location back in January of this year, excellent service. The consultant who helped me was just wonderful, she was right on top of my likes and dislikes of my vision on my bridal gown. I was so pleased with her service that I had all of my bridal party get their dresses there, not to mention even the Moms. But I do have to say one thing about the seamstress they had. Now, it has nothing to do with the owners. Because I saw the nasty reviews on the person that wrote about them on behalf of her. I had made a request on doing a change and she simply said to me "Oh that's impossible". The owners reassured me that it would get done. If I recall correctly they sent it to the other store.To have the other seamstress do the work and it came out beautifully. By the way to the bride who complained about her dress coming in a small package, mine did to but they said that's how it's shipped. They don't open it till the bride comes in for first fitting,so that we see that it hasn't been touched. I honestly preferred that no one touched it before me. So I suggest, go down there before you judge them.

I had an appointment and when I got to the store no one came out to greet me. After 15 minutes I went back to the dressing room and told a women holding dresses I was waiting for my appointment. She didn't speak English and went inside the dressing room to tell the consultant. All I heard was "Tell her to wait!" Half an hour later the owner of the store came in with thirty of her family members of all ages that she was dressing for a wedding. She did not apologize for being late for our appointment and spent half her time with her family doing things for them. She was horrible. It was the worst customer service I've experienced. She was even rude to my mother. I would not reccommend shopping there.

I'm sorry for the brides that did have a bad experience..I'm a maid of honor in my friends wedding. We went to the store in Antioch, being not many bridal stores in the area we tried it out...our first experience was o.k. But we were ignored upon walking in the store then again for about a half an hour, only till we started taking dresses off the racks ourselves and going in the dressing room, we got the owner to notice us. We found a dress put down the first payment took measurements and left..The lady told us that she'd give us 10% off our bridesmaids dresses if we bought them there. So that bringing us back into the store to meet the mother of the owner who was sewing the alterations herself. She was not only soo rude to us but also continued to tell the mother of the bride how much weight she needed to lose. She also added money to the final price without any explanation. Then when we did ask she had no answer except an um and a silence then saying tax and some other stuff.. when our original dress of 140 dollars came to a grand total of almost 500...we canceled everything except the wedding dress which we were told no refunds on..that's fine cause it was listed on the paper print out. But my bride was overhearing some girls at a restaurant which just picked up there dresses from there for the sisters wedding and they said that they also had a horrible experience with the alterations that they were bunched up in places.The the dresses at the bottom were uneven. That they had to take them somewhere else after paying extra money to have them altered there and pay more money to other alteration shop. This was a badddd experience.

I am very disappointed at the service I have received at Paper & Petals! I found the dress, I was looking for on the designers website. They recommended Paper & Petals as a retailer. I made my appointment and everything went ok. I ordered my dress and made another appointment for when it arrived. At this appointment I waited some 25 minutes till I was seen. I figured she was a little busy, but when she came to show me my room and dress I was highly upset to see my wedding dress in its plastic packaging, laying on the floor, which the dress was in a about a 2 feet by 2 feet worth of space! My maid of honor and I opened the dress and pulled it out. The dress was inside out and what a hassle to flip it. Then she had help me in it and lace the back. I had the dress on for about 20 minutes before the owner even came to see how I was. I felt like she was helping other brides that were interested in gowns because, she already had the sale from me. No follow through what so ever! I finally took the dress off and no hanger to put my dress on so I had to leave it on the floor. By this time I'm very upset because being a bride this is a special moment to try your wedding dress on for the first time. I would think that my dress should have been on a hanger, steamed and waiting for me. I would never recommend Paper & Petals to any bride!

I had such a great experience here!!! I was a last minute bride and needed a dress in 2 months and I was 3 months pregnant! So i needed a dress that would not only look good but also not accentuate my tummy. Georgette and her staff were soo helpful in me finding the perfect dress and also helping me get bridesmaids dresses and my mothers dress all in time for my wedding!!!
I had such a great experience here and will recomend this shop to all my friends and family that are getting married!

I was sad to read the review referring to Georgette. I was on a limited budget when I went to this store for my dress. Georgette worked with me very graciously. I found two dresses I loved and she advised me to remember that debt was not a good way to start a marriage. I took her advice and bought the cheaper dress - which I'm glad I did!! Their service was great and I felt that by advising me to buy the cheaper dress she was truly wanting to help me find the best things!! Props to this store! I'm taking my best friend back this saturday for a fitting for her upcoming wedding!!!

Very unimpressed with management. I would not recommend renting tuxes for yourself or your groomsmen here -- go to a place that deals with tuxes especially like Selix.

PROS:
CONS: poor service, unfriendly

This place is horrible. When we were selecting invitations from them, they made claims that it would be easy and simple to get the invitations we wanted. However, when it came time to look at the proofs, they made it very difficult for us as they would only send us part of the invitation each time. When we finally got the invitation finalized, they charged us an extra $80 for the proofs and never mentioned to us that the proofs would cost this much. When we went to discuss with them this extra charge, the owner was very rude with us and after 30 minutes of arguing and trying to determine how they arrived at the $80 charge, the owner made up a lie and said that they charge a standard $40 fee per proof and that we got 2 proofs. If that was the case, why not tell me right at the beginning not after 30 minutes??? I know for a fact that they messed up when contacting the invitation printer for the proofs and they passed that cost of their mistake on to us rather than admitting their mistake. Avoid this place.

PROS:
CONS: Rude owner - poor customer service

I don't know why pervious reviewers found Papers & Petals Bridal unsatisfactory. I thought the staff was very helpful and the dress selection was superb. I bought my dress there.

Very cute name for a bridal store. This is what actually attracted me to come here and shop for a wedding dress. They offer a wide variety of bridal gowns and bridesmaid dresses. They also have mothe of the bride dresses, invitations, and small accessories. I thought I was in for a treat. It was awful. The lady in the store was one of the worst people. She had such a bad attitude if you could not find what you are looking for. I asked for a sample of one of the dresses from the catalog, and she said she would get it. But she never did. It seemed like she did not want my business, so I decided to go elsewhere. The prices are very outrageous too. I recommend another store for a sweet bridal experience.

Yes Papers and Petals offers everything, from invitations to wedding gowns, but the service is awful. The owner of the store gets really offended if you do not purchase anything from her. She never tells you the truth about how you look. She would just smile and say that you look wonderful. She also talks in her native tongue, which is okay, but she did not realize that I understand waht she says. She talks about most of her customers behind their backs. I did not appreciate that at all. It woiuld be a big mistake if you visited Papers and Petals. There are millons of other bridal shops.

I was not impresses with Papers and Petals Bridal Place at all. the servive was awful. The owner of the store, Georgette, was one of the fakest people I have ever met. She did show me a lot of dress samples, but told me I looked beautiful in all of them. She never told me he truth about how I looked. She was only interested in me buying a gown from her. And her pices are so overpriced. I kept telling her my concerns for some dresses and she just dismissed each one. Its not a comfotable place to shop for a gown. I would not recommend this store to any bride. It would just add more stress to her life!!

This is one of the worst bridal experiences ever. I took an appointment with one of the sales people (which happenes to be a mon and daughter store). She was 25 minutes late in helping me, which I can sometimes understand. But then she was also helping another client with me and gave her all teh attention. her daughter came to help me a bit but she was busy with her newborn baby. She was changing its diaper right on the counter!!!! disgusting. I had to hang up ost of the dresses by myself. Then the owner got really mad when none of the dresses interested me. She wanted me to buy something right then. I felt very uncomfotable. And she was very rude. Her prices were also at least 500 dollars more than most stores. This was one of the worst experienes of my life. I would not recommend this bridal store unless you want torture.