Quality Tune Up Shops

★★★☆☆

About Quality Tune Up Shops

Categories
  • Automotive Repair

Automotive

Automotive
More choices in Mountain View:
Resultset_next

Precision Tune Auto care and Brake

19320 Old Middlefield Way Mountain View, CA

Resultset_next

FCC Collision Centers

2029 Old Middlefield Way Mountain View, CA

3.0 3
Hi! Sign in to let us know how Quality Tune Up Shops was?
Write a Review
.

Buyer beware! Questionable business practice. The owner tried taking advantage of my bad situation. I asked him if his estimate was fair and in line with other companies he nodded and said: "You are actally getting a better deal than anywhere else". I called up other shops and it turned out that Quality tune ups price was 50+% more expensive. After confronting him he got caught in several lies. I think there are plenty of compentitive shops out there. There is really no need to award business to Quality tune up at 2580 El Camino.

1
★☆☆☆☆

Buyer beware! Questionable business practice. The owner tried taking advantage of my bad situation. I asked him if his estimate was fair and in line with other companies he nodded and said: "You are actally getting a better deal than anywhere else". I called up other shops and it turned out that Quality tune ups price was 50+% more expensive. After confronting him he got caught in several lies. I think there are plenty of compentitive shops out there. There is really no need to award business to Quality tune up at 2580 El Camino.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

So just to re balance on Mitch's experience, I have used these guys 3 times on 3 different occasions, and they've consistently provided good free advice (which turned out to be correct when double checked, unlike what Sears auto center suggested) and reasonable service.
Obviously this is a service shop and they do a mix of appointment and first come first serve. As always in circumstances like that, you have to juggle with resource and promise, but altogether, I recommend these guys.

4
★★★★☆

So just to re balance on Mitch's experience, I have used these guys 3 times on 3 different occasions, and they've consistently provided good free advice (which turned out to be correct when double checked, unlike what Sears auto center suggested) and reasonable service.
Obviously this is a service shop and they do a mix of appointment and first come first serve. As always in circumstances like that, you have to juggle with resource and promise, but altogether, I recommend these guys.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I reviewed this business a while ago and game them 2 stars based on my experience outlined below. I recently decided to take my car back to Quality for another oil change and was much happier with their service. The mechanic's time estimate was spot on this time, although still not as quick as other places I've been (hence the 4-star rating).

Old review.....

To be fair, let me start with the positive stuff. The guy behind the counter was professional and friendly, prices are competitive, the location is very convenient, and my wife had the oil changed in her car here a couple months back and they were fast. Despite all these positives, however, my visit to Quality Tune Up yesterday for a routine oil change was disappointing.

The guy behind the counter told me my oil change would take about a half hour--not bad for no appointment, I thought. I was with my four-year-old son, so we decided to kill the time at the adjacent shopping center.

When we arrived back a half hour later, they hadn't even begun work on my car. I asked the manager what was going on and he told me that my car was next up and that it would only be "a couple of minutes once we get it on the rack." Like the guy said my car was next up, but, because the mechanic kept checking in on other projects in the middle of my oil change, it took another hour for my car to be ready.Anyone who's ever run errands with a preschooler knows that an hour of unplanned wait time is an eternity.

I could have lived with the 1 & 1/2 hour process (maybe) had they warned me up front about the timing. At least we could have found something to entertain ourselves. But having my expectations so grossly mis set--twice--is inexcusable.

4
★★★★☆

I reviewed this business a while ago and game them 2 stars based on my experience outlined below. I recently decided to take my car back to Quality for another oil change and was much happier with their service. The mechanic's time estimate was spot on this time, although still not as quick as other places I've been (hence the 4-star rating).

Old review.....

To be fair, let me start with the positive stuff. The guy behind the counter was professional and friendly, prices are competitive, the location is very convenient, and my wife had the oil changed in her car here a couple months back and they were fast. Despite all these positives, however, my visit to Quality Tune Up yesterday for a routine oil change was disappointing.

The guy behind the counter told me my oil change would take about a half hour--not bad for no appointment, I thought. I was with my four-year-old son, so we decided to kill the time at the adjacent shopping center.

When we arrived back a half hour later, they hadn't even begun work on my car. I asked the manager what was going on and he told me that my car was next up and that it would only be "a couple of minutes once we get it on the rack." Like the guy said my car was next up, but, because the mechanic kept checking in on other projects in the middle of my oil change, it took another hour for my car to be ready.Anyone who's ever run errands with a preschooler knows that an hour of unplanned wait time is an eternity.

I could have lived with the 1 & 1/2 hour process (maybe) had they warned me up front about the timing. At least we could have found something to entertain ourselves. But having my expectations so grossly mis set--twice--is inexcusable.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Quality Tune Up Shops, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review