Thomas International Furniture

★★★★☆
An assortment of merchandise at the lowest prices in the market
  • 22715 Hawthorne Blvd.

    Torrance, CA 90505

    Map & Directions
  • 310-378-8854

About Thomas International Furniture

Hours
Monday - Friday: 10:00 AM - 7:30 PM, Saturday: 10:00 AM - 6:00 PM, Sunday: 11:00 AM - 6:00 PM

Home & Garden

Home & Garden
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3.5 4
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.

This is my first ever review. Just had the sofa and love seat returned from repair. If you want an inferior product, Ashley furniture is it. If you want inferior service, Thomas I. is it. The furniture I bought fell quickly apart and with that happening you find out what kind of customer service a store really offers their customers. And as you might expect, it is not quite what you deserve.
The problem was the sagging of the cushions which made the new sofa and love seat look as of it had been used for many years and in need of replacement. They came to assess the problems, took the sofa in for repair, when they returned it I refused to accept it because the model of the sofa and love seat changed significantly, and I believe it is virtually impossible to have the leather look decent again after it has sagged. I was invited to make a visit to the warehouse where Mr. Thomas, the owner, informed me in no uncertain terms that a refund or store credit was out of the question. He gave me a copy of how the set was supposed to look, acted as if I should be pleased since I had the sofa after all ( for a little less) than a year. It was just returned again in the same state as earlier when I had refused it because having it modified with less fill is only making it sag even more, and we do need something to sit on. The pillows are so stuffed that it appears the cushions are about to burst out of their seams. I am going to report this to the BBB. Not sure if they can help at this point but maybe someone else can be helped by this review.
Before I contacted Thomas I. about the state of my furniture, I had written a letter to Ashley Furniture but never received a reply. This should be telling about the confidence they have in their own furniture.
By the way you should also be aware of the lighting that is used in their showroom, so your furniture may not show their true color. Also before you buy or have it delivered, go on the internet to see how your sofa is really supposed to look because I can't remember my sofa and love seat ever looking like that. This alone gives me a nagging feeling.

1
★☆☆☆☆

This is my first ever review. Just had the sofa and love seat returned from repair. If you want an inferior product, Ashley furniture is it. If you want inferior service, Thomas I. is it. The furniture I bought fell quickly apart and with that happening you find out what kind of customer service a store really offers their customers. And as you might expect, it is not quite what you deserve.
The problem was the sagging of the cushions which made the new sofa and love seat look as of it had been used for many years and in need of replacement. They came to assess the problems, took the sofa in for repair, when they returned it I refused to accept it because the model of the sofa and love seat changed significantly, and I believe it is virtually impossible to have the leather look decent again after it has sagged. I was invited to make a visit to the warehouse where Mr. Thomas, the owner, informed me in no uncertain terms that a refund or store credit was out of the question. He gave me a copy of how the set was supposed to look, acted as if I should be pleased since I had the sofa after all ( for a little less) than a year. It was just returned again in the same state as earlier when I had refused it because having it modified with less fill is only making it sag even more, and we do need something to sit on. The pillows are so stuffed that it appears the cushions are about to burst out of their seams. I am going to report this to the BBB. Not sure if they can help at this point but maybe someone else can be helped by this review.
Before I contacted Thomas I. about the state of my furniture, I had written a letter to Ashley Furniture but never received a reply. This should be telling about the confidence they have in their own furniture.
By the way you should also be aware of the lighting that is used in their showroom, so your furniture may not show their true color. Also before you buy or have it delivered, go on the internet to see how your sofa is really supposed to look because I can't remember my sofa and love seat ever looking like that. This alone gives me a nagging feeling.

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All my furniture has been purchased from TI, I have compared prices so many times and I always go back to Thomas Intl. Best delivery rates, best prices, nice furniture, nice people!!!! I highly recomend this store...

2
★★★★★

All my furniture has been purchased from TI, I have compared prices so many times and I always go back to Thomas Intl. Best delivery rates, best prices, nice furniture, nice people!!!! I highly recomend this store...

Pros: Best prices, Best selection, Great staff!!!

.

Ive only shopped at the Thomas International Home Furnishings a couple of times with my wife. They are located in a nice building on Hawthorne Blvd and have a parking lot available for their patrons. Their furniture look very nice and their show room has a good number of pieces however we have not found anything we were interested in purchasing there.

4
★★★★☆

Ive only shopped at the Thomas International Home Furnishings a couple of times with my wife. They are located in a nice building on Hawthorne Blvd and have a parking lot available for their patrons. Their furniture look very nice and their show room has a good number of pieces however we have not found anything we were interested in purchasing there.

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This store carries mid-range quality furniture and good prices. The help sometimes tends to hover, and some of the inventory is garish. The quality is a step up from Ikea's.

4
★★★★☆

This store carries mid-range quality furniture and good prices. The help sometimes tends to hover, and some of the inventory is garish. The quality is a step up from Ikea's.

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