New-Century Air Systems

★★★☆☆
  • 3766 OMEC CIR

    RANCHO CORDOVA, CA 95742

    Map & Directions
  • 916-362-2822

About New-Century Air Systems

Details
Hours
Mon-Fri 6:30am-6:30pm

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 3
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First of all, the person at my door made me feel like I was getting cornered into a time they could be at my house. Did not like that tactic. On the day of the appointment, he called to change the time. He got the time he wanted after all.

When he showed up, the rep said so you want a quote for a new a/c system, huh? I said I wasn't planning on getting a unit right now, but I wanted to get the 'no obligation' quote for a new system. The individual became visibly agitated and said: "you're not going to buy a new a/c system"? I said not right now, I just wanted the quote to know what this will entail...and the cost. He then said: "...I don't know why they set this up if you're not going to buy a unit". Now if that isn't pressuring the customer. I said I didn't know either, I thought your quotes were free. He then turned around and left. Not even a sorry for the inconvenience or confusion. Remember, these people are asking for YOUR time, not theirs. So he just turned around and left like I ruined his day or something.

I don't know about Mr Reliable and Professional's comment, but I will tell people DO NOT DO BUSINESS WITH THIS ORGANIZATION. Very unprofessional and their reliablilty is very much in question after their impression.

Conclusion: If the salesman are this way, I can imagine how the installers are!!!

Yours Truly,
Mr Disatisfied.

p.s. It's too bad, they may do more
business if at least their attitude was in
the right place.

1
★☆☆☆☆

First of all, the person at my door made me feel like I was getting cornered into a time they could be at my house. Did not like that tactic. On the day of the appointment, he called to change the time. He got the time he wanted after all.

When he showed up, the rep said so you want a quote for a new a/c system, huh? I said I wasn't planning on getting a unit right now, but I wanted to get the 'no obligation' quote for a new system. The individual became visibly agitated and said: "you're not going to buy a new a/c system"? I said not right now, I just wanted the quote to know what this will entail...and the cost. He then said: "...I don't know why they set this up if you're not going to buy a unit". Now if that isn't pressuring the customer. I said I didn't know either, I thought your quotes were free. He then turned around and left. Not even a sorry for the inconvenience or confusion. Remember, these people are asking for YOUR time, not theirs. So he just turned around and left like I ruined his day or something.

I don't know about Mr Reliable and Professional's comment, but I will tell people DO NOT DO BUSINESS WITH THIS ORGANIZATION. Very unprofessional and their reliablilty is very much in question after their impression.

Conclusion: If the salesman are this way, I can imagine how the installers are!!!

Yours Truly,
Mr Disatisfied.

p.s. It's too bad, they may do more
business if at least their attitude was in
the right place.

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High pressure sales! When I asked for other work they did, he got mad. He spent a lot of time telling us to be careful of "scam" artists, but when we told him we needed to verify his claims and record, he got upset. he also did not provide a written quote, only a sticky pad with writing on it, which he kept. He also would not tell us what model of A/C units he was quoting. He told us we better sign a deal today, because this is the last day for the "special" rebate where they would cover the sales tax and match the rebate.

When I told him we were going to have to check on his previous work, he closed his briefcase and told me the meeting was over.

My wife was very upset with the way he presented himself and allowed himself to become so visibly angry. She was actually afraid he was going to snap.

This may be a very good company! I will never know because the sales man was too much...

3
★★★☆☆

High pressure sales! When I asked for other work they did, he got mad. He spent a lot of time telling us to be careful of "scam" artists, but when we told him we needed to verify his claims and record, he got upset. he also did not provide a written quote, only a sticky pad with writing on it, which he kept. He also would not tell us what model of A/C units he was quoting. He told us we better sign a deal today, because this is the last day for the "special" rebate where they would cover the sales tax and match the rebate.

When I told him we were going to have to check on his previous work, he closed his briefcase and told me the meeting was over.

My wife was very upset with the way he presented himself and allowed himself to become so visibly angry. She was actually afraid he was going to snap.

This may be a very good company! I will never know because the sales man was too much...

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.

After a energy audit done by our local utilities company, it was noted that we could benefit from a new heating and air conditioning system. After review several possibilities, we elected 3 - one of which was New Century Air Systems.

From my initial call to get a quote to the actual installation of the our new heating and air conditioning system, the people we delt with were extremely professional. They were prompt, courteous and after the completion of the installation process, I have come to recognize them as a highly reliable company to deal with. I highly recommend them to any one who has heating and or cooling system needs for their home. New Century Air Systems will be able to meet those needs at a drop of a hat!

PROS: Professional, Reliable, Courteous, Prompt
CONS: None that I can think of

5
★★★★★

After a energy audit done by our local utilities company, it was noted that we could benefit from a new heating and air conditioning system. After review several possibilities, we elected 3 - one of which was New Century Air Systems.

From my initial call to get a quote to the actual installation of the our new heating and air conditioning system, the people we delt with were extremely professional. They were prompt, courteous and after the completion of the installation process, I have come to recognize them as a highly reliable company to deal with. I highly recommend them to any one who has heating and or cooling system needs for their home. New Century Air Systems will be able to meet those needs at a drop of a hat!

PROS: Professional, Reliable, Courteous, Prompt
CONS: None that I can think of

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