Allen & Sons Appliance Repair

Beware of these guys. We had two appliances go out at once -- a built in microwave and refrigerator. The deal is that they come out for a fee of only $30, which gets applied to any repair. The catch is that they overcharge you for the repairs. I asked the repairman to leave after I saw his quotes. For example, he said the labor on the microwave would take about 15 minutes. However, he wanted to bill me $149 for the labor ("it's a flat fee") plus another $50 for removing the microwave. I rolled up my sleeves and pulled it out for him, to which he replied, "ok, only $25 for you." Wow, what a deal.

Posted 10/16/09 | Report Abuse

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We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order parts. They came back to do the repairs, but were only able to repair one of the appliances. One week later they returned to repair the other appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted. After some arguing, they agreed to accept the originally quoted amount. After one week of the repair of the microwave, it again malfunctioned. I contacted them to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.

Posted 11/14/08 | Report Abuse

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