Rock Bottom Restaurant & Brewery

★★★☆☆
  • 1 Pine Ave

    Long Beach, CA 90802

    Map & Directions
  • 562-308-2255

About Rock Bottom Restaurant & Brewery

Categories
  • Restaurants
Hours
M-Su 11am-midnight

Food

Food
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WORST RESTAURANT EVER.............SERVICE IS TERRIBLE. I went there with a few friend and i have to say we waited for the food to be served for over 45 mins because we were a party of 8. When we were done eating the waitress picked up all

3
★★★★★

WORST RESTAURANT EVER.............SERVICE IS TERRIBLE. I went there with a few friend and i have to say we waited for the food to be served for over 45 mins because we were a party of 8. When we were done eating the waitress picked up all

.

Food is good, family friendly atmosphere. Prices are reasonable and the portions are above average.

3
★★★☆☆

Food is good, family friendly atmosphere. Prices are reasonable and the portions are above average.

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We were a party of 8 who admittedly arrived late-ish (around 10.15 pm). We were seated at the bar and informed by the server that they were still serving a "late night menu". After that, she did not return for 15 minutes to take our order even though the restaurant was quite empty. When we finally had managed to flag her down, she seemed reluctant to take our order and was rather curt and not very polite. Everyone orderd a plate of finger food and a beer.

When she returned with the food she threw the first plates on the table (probably to make her displeasure shown that we had ordered something) - people had to avoid getting touched by the plates. The rest of the plates were brought out by the food runner. The food was OK, but some of our order was wrong (chicken instead of beef tacos). The server at this time was nowhere to be found so we couldn't complain.

She never returned to our table so that we had to go to the bar to get refills for our beers ourselves. Upon her return from the kitchen at some point later she loudly complained about us to the barkeeper.

At 11.30 the lights were turned on as the restaurant closes at 12.00. We asked for the check. As soon as we had settled the bill (we debated if we should give the server a tip, but we did in the end), she came up to us and took my friend's beer that she was about to finish out of her hand with the words "The lights are on now, so bye bye!!" (said in a baby voice) So "bye bye" we left and certainly won't return to this restaurant.

0
★☆☆☆☆

We were a party of 8 who admittedly arrived late-ish (around 10.15 pm). We were seated at the bar and informed by the server that they were still serving a "late night menu". After that, she did not return for 15 minutes to take our order even though the restaurant was quite empty. When we finally had managed to flag her down, she seemed reluctant to take our order and was rather curt and not very polite. Everyone orderd a plate of finger food and a beer.

When she returned with the food she threw the first plates on the table (probably to make her displeasure shown that we had ordered something) - people had to avoid getting touched by the plates. The rest of the plates were brought out by the food runner. The food was OK, but some of our order was wrong (chicken instead of beef tacos). The server at this time was nowhere to be found so we couldn't complain.

She never returned to our table so that we had to go to the bar to get refills for our beers ourselves. Upon her return from the kitchen at some point later she loudly complained about us to the barkeeper.

At 11.30 the lights were turned on as the restaurant closes at 12.00. We asked for the check. As soon as we had settled the bill (we debated if we should give the server a tip, but we did in the end), she came up to us and took my friend's beer that she was about to finish out of her hand with the words "The lights are on now, so bye bye!!" (said in a baby voice) So "bye bye" we left and certainly won't return to this restaurant.

Pros: OK food & beer

Cons: Lousy service

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I went to Rockbottom in Long Beach yesterday, and the customer service was horrible. I've heard this from my friends from their experience, but I decided to take the risk. Their thoughts were true, and it was a very inconvenient experience. First, the host was rude when she wanted us to sit right away, even though my friend and I were waiting for our friend. Second, although we were a large party, the server acted very unfriendly when she took our orders. Third, she took very long to take our orders, bring out our food, and was not courteous enough to refill our drinks or check up on us at all unless we asked her ourselves for assistance. Fourth, our meat was supposed to be well done, and there was still red on the meat. The serve did not even say sorry and only offered to cook it longer. Lastly, we walked out without any thank-you's, and the employees seemed to pay more attention to themselves than their customers throughout our whole experience. Due to this one experience, and one experience alone, I will not be returning to Rock Bottom.

0
★☆☆☆☆

I went to Rockbottom in Long Beach yesterday, and the customer service was horrible. I've heard this from my friends from their experience, but I decided to take the risk. Their thoughts were true, and it was a very inconvenient experience. First, the host was rude when she wanted us to sit right away, even though my friend and I were waiting for our friend. Second, although we were a large party, the server acted very unfriendly when she took our orders. Third, she took very long to take our orders, bring out our food, and was not courteous enough to refill our drinks or check up on us at all unless we asked her ourselves for assistance. Fourth, our meat was supposed to be well done, and there was still red on the meat. The serve did not even say sorry and only offered to cook it longer. Lastly, we walked out without any thank-you's, and the employees seemed to pay more attention to themselves than their customers throughout our whole experience. Due to this one experience, and one experience alone, I will not be returning to Rock Bottom.

Pros: Food was okay

Cons: Horrible customer service

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We rented the banquet room for an event and it was an awful experience. They changed all the prices and rules last minute. We finally got in there at a much higher price and they didnt calculate our bill correctly. Service was slow and the waitress was rude. Never use this place for their banquet room. Food was decent. Beer was below average.

0
★☆☆☆☆

We rented the banquet room for an event and it was an awful experience. They changed all the prices and rules last minute. We finally got in there at a much higher price and they didnt calculate our bill correctly. Service was slow and the waitress was rude. Never use this place for their banquet room. Food was decent. Beer was below average.

Pros: Good location

Cons: Bad service

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This restaurant certainly lives up to it's name - The Rock Bottom. I've been to the restaurant a total of three times and have received horrible service on each visit. Many of the waiters act as if they don't really want to be there and it shows in the quality of service they provide. My appetizer was forgotten on one visit. The very next visit after ordering, we waited over an hour for our food to arrive!! Weekends or game days seem to be worse as there are too many customers and too few waiters. If you have a few hours to spend waiting for dinner, this is the place to go. The food is wonderful (when you finally get it)but the service is terrible!!

1
★★★☆☆

This restaurant certainly lives up to it's name - The Rock Bottom. I've been to the restaurant a total of three times and have received horrible service on each visit. Many of the waiters act as if they don't really want to be there and it shows in the quality of service they provide. My appetizer was forgotten on one visit. The very next visit after ordering, we waited over an hour for our food to arrive!! Weekends or game days seem to be worse as there are too many customers and too few waiters. If you have a few hours to spend waiting for dinner, this is the place to go. The food is wonderful (when you finally get it)but the service is terrible!!

Pros: Good food, fun atmosphere, decent portions

Cons: Sub par service, long wait for food, difficult parking, larger parties given preference

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I ordered macaroni and cheese...it was $9.99 so I expected it to be pretty big or at least a meal size...imagine my surprise when I got a tiny cup, no more than 6 oz. of mac n cheese. No sides, nothing. Horrible!

0
★☆☆☆☆

I ordered macaroni and cheese...it was $9.99 so I expected it to be pretty big or at least a meal size...imagine my surprise when I got a tiny cup, no more than 6 oz. of mac n cheese. No sides, nothing. Horrible!

Pros: Downtown Long Beach Crowd

Cons: too much money!

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wanted to check this place out after missing a friends birthday party there. food was awful. one of the worse places that i have been to. had a beer sample and lets just say no were to my liking. the server was really nice though but honestly the food just made me want to leave

0
★☆☆☆☆

wanted to check this place out after missing a friends birthday party there. food was awful. one of the worse places that i have been to. had a beer sample and lets just say no were to my liking. the server was really nice though but honestly the food just made me want to leave

Pros: service

Cons: food

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I have to say that the food was awesome... The service was a bit slow and the waitress rarely came to see if we needed anything... It was only mid week and not overly busy, so it was a mystery on why it took so long to be seated and served... We were very happy with the food and the price was right... The bartenders were great, especially since we had to wait a while... the drinks were well made but a bit pricey... Again I cannot say enough about the food... spectacular meal....

PROS: great food
CONS: slow service

4
★★★★☆

I have to say that the food was awesome... The service was a bit slow and the waitress rarely came to see if we needed anything... It was only mid week and not overly busy, so it was a mystery on why it took so long to be seated and served... We were very happy with the food and the price was right... The bartenders were great, especially since we had to wait a while... the drinks were well made but a bit pricey... Again I cannot say enough about the food... spectacular meal....

PROS: great food
CONS: slow service

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I love to eat there especially their sandwiches. There salmon grilled sandwiches are the BEST!!! They do have great salad and customer service is alright. Because its in a very busy area parking can be problem but you can't complaint about food.

4
★★★★☆

I love to eat there especially their sandwiches. There salmon grilled sandwiches are the BEST!!! They do have great salad and customer service is alright. Because its in a very busy area parking can be problem but you can't complaint about food.

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The food was ok! It could have been a lot better. If you want to watch sports on multiple TVs and drink fresh brewed beer then this is the place to go. Good hangout spot! The waitresses are kinda cute too!

2
★★★★☆

The food was ok! It could have been a lot better. If you want to watch sports on multiple TVs and drink fresh brewed beer then this is the place to go. Good hangout spot! The waitresses are kinda cute too!

Pros: Reasonable Prices, Good Location, Multiple Televisions

Cons: Food, Parking Fee

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I wasn't expecting much, since they're a chain and they really focus more on beer than food, but I had the chicken enchiladas and I thought they were great. Good and cheesy, just like I like them. The chicken was smoked, not boiled like at some places.

Of course, I did have to sample the beer and was pretty pleased about that, too. I had the stout. It was good, and not bitter. Good and chocolatey, actually.

2
★★★★☆

I wasn't expecting much, since they're a chain and they really focus more on beer than food, but I had the chicken enchiladas and I thought they were great. Good and cheesy, just like I like them. The chicken was smoked, not boiled like at some places.

Of course, I did have to sample the beer and was pretty pleased about that, too. I had the stout. It was good, and not bitter. Good and chocolatey, actually.

Message from Rock Bottom Restaurant & Brewery

Rock Bottom is an engaging craft beer experience where beer enthusiasts can enjoy a variety of unique homegrown beers brewed on-site.

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