Rack It

★★★★☆

Your SportsRack Connection

  • 7582 Clairemont Mesa Blvd

    San Diego, CA 92111

    Cross street: <p>We are located in San Diego's Kearny Mesa between the 805 and 163 freeways on Clairemont Mesa Blvd.&#x000A0; Our cross-streets are Convoy to the East and Ruffner to the West.</p>

    Map & Directions
  • 858-560-8877

Sports & Recreation

Sports & Recreation
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Ive spent thousands of dollars here since the mid 90s,

I recently noticed corrosion of the base mounts of my Thule system. I contacted Rack-It and they replied:

I am sorry you are having a problem with Your Xsporter. Thule had a batch of the base pieces that were not powder-coated properly. We have new bases in stock. If you bring in your defective ones we can swap them out for you at no charge. This is not a very common problem. You are only the 3rd person I have seen with this problem in the last few years.

So I went by the store to pick up the new bases, intending to return the defective ones once Id made the switch.

The fellow refused to allow me to take the replacements without leaving the defective ones. I offered to purchase them, or leave my credit card until I returned the defects. Again, No.

He said its Thules policy, that theyd had problems with people not returning, and that there was nothing he could do. I pointed out that I was HIS customer, that his company made the profit on the sale, and that this was not only inconvenient but insulting. Again, Sorry, its Thule. Nothing I can do about it. So I replied that Id like to purchase a set of base pieces. He wouldnt sell them to me.

I replied that Id never purchase from Rack-It again, and that Id tell everyone of my experience. He didnt care.

1
★☆☆☆☆

Ive spent thousands of dollars here since the mid 90s,

I recently noticed corrosion of the base mounts of my Thule system. I contacted Rack-It and they replied:

I am sorry you are having a problem with Your Xsporter. Thule had a batch of the base pieces that were not powder-coated properly. We have new bases in stock. If you bring in your defective ones we can swap them out for you at no charge. This is not a very common problem. You are only the 3rd person I have seen with this problem in the last few years.

So I went by the store to pick up the new bases, intending to return the defective ones once Id made the switch.

The fellow refused to allow me to take the replacements without leaving the defective ones. I offered to purchase them, or leave my credit card until I returned the defects. Again, No.

He said its Thules policy, that theyd had problems with people not returning, and that there was nothing he could do. I pointed out that I was HIS customer, that his company made the profit on the sale, and that this was not only inconvenient but insulting. Again, Sorry, its Thule. Nothing I can do about it. So I replied that Id like to purchase a set of base pieces. He wouldnt sell them to me.

I replied that Id never purchase from Rack-It again, and that Id tell everyone of my experience. He didnt care.

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Rack-It\r
\r
There is another combination of letters, and of similar sound, that would suffice for a review of this company. But you should know more as to why.\r
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Until yesterday, I have been a repeat customer of Rack-It since the mid

3
★★★★★

Rack-It\r
\r
There is another combination of letters, and of similar sound, that would suffice for a review of this company. But you should know more as to why.\r
\r
Until yesterday, I have been a repeat customer of Rack-It since the mid

.

These guys know their stuff. I bought a set of Thule cradles, but was not able to secure them to my vehicle because I was missing a piece. I went in there and described my situation and they knew exactly what I needed. Nothing like dealing with someone who knows thier stuff.

4
★★★★☆

These guys know their stuff. I bought a set of Thule cradles, but was not able to secure them to my vehicle because I was missing a piece. I went in there and described my situation and they knew exactly what I needed. Nothing like dealing with someone who knows thier stuff.

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0 out of 1 people found this review helpful.

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The service here is awesome. The guys know their parts so even if you don't remember the name of a universal support for an xsporter truck rack, describe it to them and they can help you out. Kind of small, but they are the authority on thule. They can order it if they don't have it.

4
★★★★☆

The service here is awesome. The guys know their parts so even if you don't remember the name of a universal support for an xsporter truck rack, describe it to them and they can help you out. Kind of small, but they are the authority on thule. They can order it if they don't have it.

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0 out of 1 people found this review helpful.

Message from Rack It

We are San Diego County's Oldest and Largest Sports Rack Store, serving the community since 1986. Come in a see what we can offer you!

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More about Rack It

Our rack experts can help you find the right rack solution for your vehicle. We can fit a rack to nearly any car or truck and we have the accesories to help you carry almost anything, from bikes to kayaks to luggage and more!

 

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