Eyebank Optometry

★☆☆☆☆

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Health & Medical

Health & Medical
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Dougherty Laser Vision

321 N Larchmont Blvd Ste 1021 Los Angeles, CA

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Carolyn Wong OD - Carolyn M Wong, OD

11540 Santa Monica Blvd 202 Los Angeles, CA

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I chose this place because of their close proximity to my workplace. (It's hard to make Dr. appts when everything is closed by the time you get out of work.) So this way I could just drop by during my lunch hour. Well, the staff was not very friendly (it was a very condescending type of "friendly.") Even though I made an appt. they tried to bypass me let other patients in ahead of me! When I asked why they said that I didn't have an appt.!! After telling them they were mistaken (and I was not a happy camper by then,) they relented and did not make me wait. Well the Dr. was also a condescending and did not spend very much time with me (bye bye $90.) I left without filling any prescriptions (for both contacts or glasses as they were very expensive. Well, the last straw was when I found out that when they submitted their payment form to my insurance they not only claimed for the office visit but a pair of VERY expensive prescription contacts that I NEVER requested/ordered!!!!!!! So they lied and earned a extra "payout" thinking I would not notice. When I called and confronted them I was told that they "made a mistake" and that I could just have store credit!! What?! I immediately called my insurance and was told that they had had this problem with this doctor before!! They then called them while I was on the other line and confronted the doctor's office. The insurance agent 'straightened' them out and all of a sudden the doctor was more than happy to return the funds. I can't believe someone would operate a business with such dishonest practices (and this was an 'upscale' office.) I would tell everyone to stay far away from this guys but no longer need to, as not long after my insurance dealt with them they closed down sudden and mysteriously.. So there you go.

1
★☆☆☆☆

I chose this place because of their close proximity to my workplace. (It's hard to make Dr. appts when everything is closed by the time you get out of work.) So this way I could just drop by during my lunch hour. Well, the staff was not very friendly (it was a very condescending type of "friendly.") Even though I made an appt. they tried to bypass me let other patients in ahead of me! When I asked why they said that I didn't have an appt.!! After telling them they were mistaken (and I was not a happy camper by then,) they relented and did not make me wait. Well the Dr. was also a condescending and did not spend very much time with me (bye bye $90.) I left without filling any prescriptions (for both contacts or glasses as they were very expensive. Well, the last straw was when I found out that when they submitted their payment form to my insurance they not only claimed for the office visit but a pair of VERY expensive prescription contacts that I NEVER requested/ordered!!!!!!! So they lied and earned a extra "payout" thinking I would not notice. When I called and confronted them I was told that they "made a mistake" and that I could just have store credit!! What?! I immediately called my insurance and was told that they had had this problem with this doctor before!! They then called them while I was on the other line and confronted the doctor's office. The insurance agent 'straightened' them out and all of a sudden the doctor was more than happy to return the funds. I can't believe someone would operate a business with such dishonest practices (and this was an 'upscale' office.) I would tell everyone to stay far away from this guys but no longer need to, as not long after my insurance dealt with them they closed down sudden and mysteriously.. So there you go.

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