Beacon Bay Auto Washes

★★★★☆
  • 4200 Birch St

    Newport Beach, CA 92660

    Map & Directions
  • 562-833-0660

About Beacon Bay Auto Washes

Details
Hours
Mon - Sat, 8am - 6pm; Sun, 8am - 5pm

Automotive

Automotive
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.

This service is ok, but after being a client there for 8 years, it is time for a change. Not because of the car wash, which is a 'c', but because of their customer service whenever there is a problem of any kind.

I recently bought a new car and because my new car did not have plates yet, they would not let me use my car wash card which had my old plate on it. So, I was charged the monthly fee for the car wash, and they made me pay for the car wash for my new car, as well.

I called their hq and spoke with Jose Ramirez, who is in charge of customer service. He said that they go by the rules always and never make exceptions. He felt that his staff did the right thing, did not offer an apology, or in any way try to make the situation right.

I called the hq 4x and left 4 messages to get a response. I wanted to give them the chance to make this right before letting others know that this is convenient, but not great and their customer service is an 'F'...

1
★☆☆☆☆

This service is ok, but after being a client there for 8 years, it is time for a change. Not because of the car wash, which is a 'c', but because of their customer service whenever there is a problem of any kind.

I recently bought a new car and because my new car did not have plates yet, they would not let me use my car wash card which had my old plate on it. So, I was charged the monthly fee for the car wash, and they made me pay for the car wash for my new car, as well.

I called their hq and spoke with Jose Ramirez, who is in charge of customer service. He said that they go by the rules always and never make exceptions. He felt that his staff did the right thing, did not offer an apology, or in any way try to make the situation right.

I called the hq 4x and left 4 messages to get a response. I wanted to give them the chance to make this right before letting others know that this is convenient, but not great and their customer service is an 'F'...

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.

Beacon does a great job on car washes. Sometimes you can print coupons online at their website which can save you a few bucks. They are careful with your car and you can definitely see the difference in the work that they provide. My interior is black and attracts lent and they do such a great job cleaning it.

5
★★★★★

Beacon does a great job on car washes. Sometimes you can print coupons online at their website which can save you a few bucks. They are careful with your car and you can definitely see the difference in the work that they provide. My interior is black and attracts lent and they do such a great job cleaning it.

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I would definitely recommend Beacon Bay Car Wash. I use to work right down the street, so the convenience was the reason for taking my car there, but now I still try to find reasons to go there. They do a really good job.

4
★★★★☆

I would definitely recommend Beacon Bay Car Wash. I use to work right down the street, so the convenience was the reason for taking my car there, but now I still try to find reasons to go there. They do a really good job.

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I would definitely recommend Beacon Bay Auto Wash. Once you go there they send you coupons in the mail and after 9 washes you get one for free. It is crowded on the weekends so I would recommend going during the week. Well worth the money.

4
★★★★☆

I would definitely recommend Beacon Bay Auto Wash. Once you go there they send you coupons in the mail and after 9 washes you get one for free. It is crowded on the weekends so I would recommend going during the week. Well worth the money.

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