I loved shopping here for my wedding band. We were looking for a band that would compliment my engagement ring and didn't see anything we liked much in the display cases. The salespeson went in the back and pulled out the perfect ring - AND it was cheaper than anything else we were looking at. I liked the fact that he was looking more for asthetics than price when he was helping us. I highly recommend them!
I have a ring from Blue Nile but have to resize the ring to a smaller size so I brought it to Shane Co. The guy on the sales floor said resizing the ring will compromise the ring's integrity. He could have stopped there, but he didn't. He went on and said that is what happens when you buy something from internet; that's fine he said that. However, he definitely stepped over the line when he said that with MAJOR ATTITUDE with huge smirk on his face like the ring is cheap when the ring was appraised by other jewelers for really good quality & 5-digit price tag. I also brought the ring to Tiffany's and asked the same question, and even salesperson and customer service rep recognized the quality of this ring; they *politely* informed me that they can't resize the ring but did recommand the best solution is to have where I got the ring (Blue Nile) do the job to ensure the integrity of the ring.
It seems like this salesperson in Shane Co will only be nice to you when they make a chunk of money out of you. A good jeweler is not only be there when you make a purchase but also be there on a rainy day.
PROS: Many locations
CONS: One salesperson's attitude will stop me from going ever again