INFINITI of Elk Grove

★★★★★
Expect More at INFINITI of Elk Grove!
  • 8586 Laguna Grove Dr

    Elk Grove, CA 95757

    Map & Directions
  • 866-743-5137

About INFINITI of Elk Grove

Hours
Sun: 10:00AM to 7:00PM; Mon-Fri: 7:00AM to 9:00PM; Sat: 8:00AM to 8:00PM
Reservations
Make A Reservation

Automotive

Automotive
More choices in Elk Grove:
Resultset_next

Mike & Son's Truck Repair Inc.

7500 San Joaquin St Sacramento, CA

Resultset_next

Mazda of Elk Grove

8588 Laguna Grove Dr Elk Grove, CA

4.6 10
Hi! Sign in to let us know how INFINITI of Elk Grove was?
Write a Review
.

Having purchased my EX35 at a nearby Honda dealership used, I took it directly to this Infinity dealership for service as the Up/Down motor in the steering column was not functioning at all. Having purchased a warranty, they nonetheless waived my deductible and performed the service as well as checked the tire pressure and did a cursory inspection of everything else. Oh, lest I forget, they washed the car also. World class service indeed!

5
★★★★★

Having purchased my EX35 at a nearby Honda dealership used, I took it directly to this Infinity dealership for service as the Up/Down motor in the steering column was not functioning at all. Having purchased a warranty, they nonetheless waived my deductible and performed the service as well as checked the tire pressure and did a cursory inspection of everything else. Oh, lest I forget, they washed the car also. World class service indeed!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Steve, thank you for putting your trust in our service team an Infiniti of Elk Grove! We are extremely happy to hear that our staff was able to exceed you expectations and solve any issues with your EX35. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Also, be sure to check out our Facebook and Twitter pages for special online offers. Best, Marco Buscalgia – General Manager - mbuscaglia@foranyauto.com
.

My husband and I went in to look for a convertible. I was greeted and helped by a great salesman, since we were just starting out I let him know that Infinity was our first stop in our hunt for the ""perfect"" date car. We drove, and liked... Before I left I was given in writing the terms of a lease. We went and test drove a few more cars and had our selection down to two. The Infinity and another ...brand. We went back to the Infintiy dealer and drove one more time, ready to sign, but it was late so we told them we'll call you in the morning for the numbers. They came back and the numbers were $100 more than the previous quote, We countered back with what happened to these, we even know the ""desk manager"" who gave us the number as he admitted it. They escalated to the exec. manager. and suddenly the car was not available or couldn't be found. In other words they couldn't make the deal work and used whatever excuse they could to get out of the written quote. I say stay away from the liars. In this economy the truth works, and you guys will NEVER have my business, and I will post here and facebook and wherever else I can find and warn buyers to watch out for the bait and switch, number fixing and everything else that happened in this transaction. For a ""luxury ""dealer, you are no better than a questionable used car dealer in a shady neighborhood

0
★☆☆☆☆

My husband and I went in to look for a convertible. I was greeted and helped by a great salesman, since we were just starting out I let him know that Infinity was our first stop in our hunt for the ""perfect"" date car. We drove, and liked... Before I left I was given in writing the terms of a lease. We went and test drove a few more cars and had our selection down to two. The Infinity and another ...brand. We went back to the Infintiy dealer and drove one more time, ready to sign, but it was late so we told them we'll call you in the morning for the numbers. They came back and the numbers were $100 more than the previous quote, We countered back with what happened to these, we even know the ""desk manager"" who gave us the number as he admitted it. They escalated to the exec. manager. and suddenly the car was not available or couldn't be found. In other words they couldn't make the deal work and used whatever excuse they could to get out of the written quote. I say stay away from the liars. In this economy the truth works, and you guys will NEVER have my business, and I will post here and facebook and wherever else I can find and warn buyers to watch out for the bait and switch, number fixing and everything else that happened in this transaction. For a ""luxury ""dealer, you are no better than a questionable used car dealer in a shady neighborhood

.

Outstanding customer service. Enjoyed every minute I spent there. Company treats customers with pure eastern high-end respect. Special thanks to our consultant Will who is an MVP and a descent man.

5
★★★★★

Outstanding customer service. Enjoyed every minute I spent there. Company treats customers with pure eastern high-end respect. Special thanks to our consultant Will who is an MVP and a descent man.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Business Response:

Thank you for writing us this stellar review! Will is a great asset to our team and will be happy to hear you had such a great experience. At Infiniti of Elk Grove we strive to provide our customers with high quality customer service and we are pleased you have noticed our hard work. Please let us know if you need anything in the future. Regards, Eddie Ramos - Service Manager eramos@foranyauto.com
.

I called Infiniti of Elk Grove on a Monday and was able to get in Tuesday morning. The loner car made it possible for me to still be able to go to work , my car was ready that evening, and they even washed it. Great service.

5
★★★★★

I called Infiniti of Elk Grove on a Monday and was able to get in Tuesday morning. The loner car made it possible for me to still be able to go to work , my car was ready that evening, and they even washed it. Great service.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Carlos, Thank you for writing us this review. We are thrilled to hear you had a great experience with our dealership. At Infiniti of Elk Grove we strive to provide our customers with excellent customer service and it is great to hear we are meeting our goal. Please let us know if you need anything in the future. Regards, Eddie Ramos β?? Service Manager eramos@foranyauto.com
.

I went to Elk Grove Infiniti because of the low pressure sales people and the outstanding service. I've got my dream car as it is loaded with tons of great features. Bigger still is the service. It was important to know that any time I needed my warranty service checks it would be handled by someone who treated the car like it was their's. The service folks are great and honest. I wouldn't go anywhere else.

5
★★★★★

I went to Elk Grove Infiniti because of the low pressure sales people and the outstanding service. I've got my dream car as it is loaded with tons of great features. Bigger still is the service. It was important to know that any time I needed my warranty service checks it would be handled by someone who treated the car like it was their's. The service folks are great and honest. I wouldn't go anywhere else.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Best customer service I have ever had. Took care of a leaking tire while I sat in their comfortable waiting lounge. The coffee was good also. In no time I was on my way to work. This was the second time I had used them, the first being a dead battery. They checke the battery and discovered it was bad. Gave me a new battery and I was on my way.

5
★★★★★

Best customer service I have ever had. Took care of a leaking tire while I sat in their comfortable waiting lounge. The coffee was good also. In no time I was on my way to work. This was the second time I had used them, the first being a dead battery. They checke the battery and discovered it was bad. Gave me a new battery and I was on my way.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Infiniti of Elk Grove gets the job done. The staff is friendly and welcoming and the service is done as promptly as possible. It's a long way for me to go to get this service and I've never been disappointed. A comfortable waiting area, a loner car or a shuttle will help you fill the time. I hope they're around when I buy my next Infiniti.

5
★★★★★

Infiniti of Elk Grove gets the job done. The staff is friendly and welcoming and the service is done as promptly as possible. It's a long way for me to go to get this service and I've never been disappointed. A comfortable waiting area, a loner car or a shuttle will help you fill the time. I hope they're around when I buy my next Infiniti.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We went out on a Saturday to check out new cars, and one of the dealerships we stopped by was Infiniti of Elk Grove. We were greeted by Will Ng, who we ended up working with. He was very friendly, extremely knowledgeable and definitely LOW PRESSURE. We test drove a car, got a tour of the facility, met other employees, etc. Between Will and his manager, we were able to get the exact car we were looking for at a price within our budget. Dave Scott handled our final paperwork, he was also very friendly and thorough. We ended up leaving with a new car and very satisfied with the whole experience-great dealership!

5
★★★★★

We went out on a Saturday to check out new cars, and one of the dealerships we stopped by was Infiniti of Elk Grove. We were greeted by Will Ng, who we ended up working with. He was very friendly, extremely knowledgeable and definitely LOW PRESSURE. We test drove a car, got a tour of the facility, met other employees, etc. Between Will and his manager, we were able to get the exact car we were looking for at a price within our budget. Dave Scott handled our final paperwork, he was also very friendly and thorough. We ended up leaving with a new car and very satisfied with the whole experience-great dealership!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent service, particularly by Irving Panigada, our service rep. They clean your car and have excellent customer relations.

5
★★★★★

Excellent service, particularly by Irving Panigada, our service rep. They clean your car and have excellent customer relations.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was really surprised when i came in day for a oil change, didnt realize you needed an appointment and they wer able to put me in anyway without the long anticipated wait. They're customer service is outstanding and i would definately come again and refer someone there

RMuhajir

5
★★★★★

I was really surprised when i came in day for a oil change, didnt realize you needed an appointment and they wer able to put me in anyway without the long anticipated wait. They're customer service is outstanding and i would definately come again and refer someone there

RMuhajir

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used INFINITI of Elk Grove, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review