Neftin Volkswagon

★★★★★
  • 3550 Auto Mall Dr

    Westlake Village, CA 91362

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The recent service provided was great, all my questions were answered and service provided in a timely manner. I try to keep accurate record of services performed and next due date(s) for service(s) - but, I am not(!) always on target. However, I can feel confident that John Garcia will have that information available and will update me on recommended services that need to be done--and, he will also inform me of any other findings with risks to safety and function of my GTI. For example, on recent visit- it was found I needed, among others- rear brake linings. (I had called for oil chg and new dipstick). That was very important to me- something I was not really aware of. For this type service I am grateful! I purchased my GTI '03 in '04. I always try to speak with John Garcia about my car and bring it in on days that he is available- he knows my GTI very well -- keeps great records and I have always been pleased with service. I apprecia te John Garcia - he is a great representative for Neftin VW and the Neftin VW Staff! Much appreciated! Thank you for giving me the opportunity to express my comments- for this visit, for all prior visits and I feel confident- for future visits!

5
★★★★★

The recent service provided was great, all my questions were answered and service provided in a timely manner. I try to keep accurate record of services performed and next due date(s) for service(s) - but, I am not(!) always on target. However, I can feel confident that John Garcia will have that information available and will update me on recommended services that need to be done--and, he will also inform me of any other findings with risks to safety and function of my GTI. For example, on recent visit- it was found I needed, among others- rear brake linings. (I had called for oil chg and new dipstick). That was very important to me- something I was not really aware of. For this type service I am grateful! I purchased my GTI '03 in '04. I always try to speak with John Garcia about my car and bring it in on days that he is available- he knows my GTI very well -- keeps great records and I have always been pleased with service. I apprecia te John Garcia - he is a great representative for Neftin VW and the Neftin VW Staff! Much appreciated! Thank you for giving me the opportunity to express my comments- for this visit, for all prior visits and I feel confident- for future visits!

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Was a pleasure to have my VW worked on with your dealership, I will be back in a few thousand miles for my 40,000 service and feel great to be able to count on Steve and your team!!

5
★★★★★

Was a pleasure to have my VW worked on with your dealership, I will be back in a few thousand miles for my 40,000 service and feel great to be able to count on Steve and your team!!

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Although the Ventura location is much closer, I would rather drive a little further to take my car in for service at Neftin Volkswagen. In taking my car in for service at both locations, I have found that Neftin Volkswagen provides FAR better customer service. In my experiences there, the service department has always been very friendly and completes the work during the time frame promised. My main dealings have been with John Garcia in which he has always been very friendly and helpful in answering any questions that I have had. If you continue to staff exceptional employees such as John, I will continue to be a happy customer of Neftin Volkswagen. Thanks!

5
★★★★★

Although the Ventura location is much closer, I would rather drive a little further to take my car in for service at Neftin Volkswagen. In taking my car in for service at both locations, I have found that Neftin Volkswagen provides FAR better customer service. In my experiences there, the service department has always been very friendly and completes the work during the time frame promised. My main dealings have been with John Garcia in which he has always been very friendly and helpful in answering any questions that I have had. If you continue to staff exceptional employees such as John, I will continue to be a happy customer of Neftin Volkswagen. Thanks!

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I am so very pleased with Neftin Volkswagen. I appreciate their friendliness and great work. I have already been recommending them to my friends who are looking for new vehicles.

5
★★★★★

I am so very pleased with Neftin Volkswagen. I appreciate their friendliness and great work. I have already been recommending them to my friends who are looking for new vehicles.

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Still very happy with Neftin! John took the time to make my daughter comfortable with her first service appt and then kept me informed. This is above and beyond. Great start for us as new Neftin customers.

5
★★★★★

Still very happy with Neftin! John took the time to make my daughter comfortable with her first service appt and then kept me informed. This is above and beyond. Great start for us as new Neftin customers.

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In the past year for various reasons I purchased 3 vehicles, two new and this one used. I dreaded purchasing a third one after the experience of buying the other two. After walking into Neftin I realized that for a change it looked like I was going to get a friendly salesperson who was knowledgable and surprisingly helpful with helping both myself and my daughter. The good service and good feeling continued all the way through the sales process and a brief followup visit. I would definitely recommend Neftin and enjoyed working with both Larry and MJ.

5
★★★★★

In the past year for various reasons I purchased 3 vehicles, two new and this one used. I dreaded purchasing a third one after the experience of buying the other two. After walking into Neftin I realized that for a change it looked like I was going to get a friendly salesperson who was knowledgable and surprisingly helpful with helping both myself and my daughter. The good service and good feeling continued all the way through the sales process and a brief followup visit. I would definitely recommend Neftin and enjoyed working with both Larry and MJ.

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Steve Pfiel is the BEST! He takes care of my car as if it were his own. You should give him a bonus! He really is an exceptional rep for VW!

5
★★★★★

Steve Pfiel is the BEST! He takes care of my car as if it were his own. You should give him a bonus! He really is an exceptional rep for VW!

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Steve took great care of me and I appreciate the effort by both sides of the lot, Mazda and Volkswagen, whenever I have to bring a car in for service.

5
★★★★★

Steve took great care of me and I appreciate the effort by both sides of the lot, Mazda and Volkswagen, whenever I have to bring a car in for service.

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Our sales associate, Sherre, was outstanding. She was personable, knowledgeable and very easy to work with. Sherre took the time to show us every detail of our new car and presented it to us sparkling clean and ready to go. The paperwork process was as smooth as can be. Both Sherre and Dave answered all of our questions to our satisfaction without hesitation. Not only would I send my family and friends to this dealership ~ I would recommend that they see Sherre specifically.

5
★★★★★

Our sales associate, Sherre, was outstanding. She was personable, knowledgeable and very easy to work with. Sherre took the time to show us every detail of our new car and presented it to us sparkling clean and ready to go. The paperwork process was as smooth as can be. Both Sherre and Dave answered all of our questions to our satisfaction without hesitation. Not only would I send my family and friends to this dealership ~ I would recommend that they see Sherre specifically.

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`It was a very, very pleasant experience from what we use to deal with. George Oakes, the person who helped us is a very remarkable person. What used to be a stressful experience became a hassle free and even an enjoyable one. More power to Neftin dealership. Hope you keep it that way.

5
★★★★★

`It was a very, very pleasant experience from what we use to deal with. George Oakes, the person who helped us is a very remarkable person. What used to be a stressful experience became a hassle free and even an enjoyable one. More power to Neftin dealership. Hope you keep it that way.

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Considering it was my first time, I was a little reluctant to go to a different dealership but John Garcia, the service consultant, came out to greet me at my car, gave me the run down on what was to be done on my car and was nothing short of polite, accommodating and professional.

5
★★★★★

Considering it was my first time, I was a little reluctant to go to a different dealership but John Garcia, the service consultant, came out to greet me at my car, gave me the run down on what was to be done on my car and was nothing short of polite, accommodating and professional.

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I really enjoy the staff at Neftin Volkswagon. I am always greeted and treated like a friend with exceptional service. The service department is always so quick with everything and always returns my vehicle in the best shape. I can tell they really care about their customers. :)

5
★★★★★

I really enjoy the staff at Neftin Volkswagon. I am always greeted and treated like a friend with exceptional service. The service department is always so quick with everything and always returns my vehicle in the best shape. I can tell they really care about their customers. :)

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I had to drop off my car earlier than anticipated and Frank couldn't have been more accommodating! He was friendly and pleasant and made me like I wasn't inconveniencing him. When I picked up my car my car was ready at the scheduled time. The guys in the service office greeted me immediately and radioed for my car to be brought up. I stood outside to wait and after a few minutes the guys inside noticed i was still waiting and contacted frank again. Frank arrived within minutes and had such a great attitude. He helped me connect my new phone and even called it to make sure it worked properly. Everyone made me feel like a valued customer and I wanted you to know I appreciate the A+ service.

5
★★★★★

I had to drop off my car earlier than anticipated and Frank couldn't have been more accommodating! He was friendly and pleasant and made me like I wasn't inconveniencing him. When I picked up my car my car was ready at the scheduled time. The guys in the service office greeted me immediately and radioed for my car to be brought up. I stood outside to wait and after a few minutes the guys inside noticed i was still waiting and contacted frank again. Frank arrived within minutes and had such a great attitude. He helped me connect my new phone and even called it to make sure it worked properly. Everyone made me feel like a valued customer and I wanted you to know I appreciate the A+ service.

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For years I avoided getting regular oil change services from car dealerships. This is my first experience with VW service, specifically Neftin Westlake. It is always a pleasure to go there and receive prompt, affordable service. The employees are very courteous as well. Thank you.

5
★★★★★

For years I avoided getting regular oil change services from car dealerships. This is my first experience with VW service, specifically Neftin Westlake. It is always a pleasure to go there and receive prompt, affordable service. The employees are very courteous as well. Thank you.

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Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW "soft-touch" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised.

5
★★★★★

Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW "soft-touch" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised.

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There was some confusion about when I should bring in my vehicle for its very first inspection and I ended up with 7,000 miles on it before it was checked. Personnel at Neftin left no stone unturned (several phone calls clarifying the need for service) in making sure my Tiguan was attended to in a very timely way. I especially appreciate this attentiveness as I did not have it at my former dealership and instead used a private maintenance service to take care of warranty requirements. This has been a good start and I look forward to continued attentive service at Neftin.

5
★★★★★

There was some confusion about when I should bring in my vehicle for its very first inspection and I ended up with 7,000 miles on it before it was checked. Personnel at Neftin left no stone unturned (several phone calls clarifying the need for service) in making sure my Tiguan was attended to in a very timely way. I especially appreciate this attentiveness as I did not have it at my former dealership and instead used a private maintenance service to take care of warranty requirements. This has been a good start and I look forward to continued attentive service at Neftin.

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I took my car in on a saturday around 11am. John (Garcia?) was awesome. Got me in and out quick, fixed the fuse that was broken so I can now charge my phone while driving, got my car done quicker than promised, and even got it washed. You guys are great!

5
★★★★★

I took my car in on a saturday around 11am. John (Garcia?) was awesome. Got me in and out quick, fixed the fuse that was broken so I can now charge my phone while driving, got my car done quicker than promised, and even got it washed. You guys are great!

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Steve was very kind, professional, and made certain to tell me all that I could expect while my car was being serviced. I bought my CC at Neftin (my favorite car ever!) and I don't imagine I will ever buy a car from anyone else. Neftin is the best! Thank you for being stellar in every way.

5
★★★★★

Steve was very kind, professional, and made certain to tell me all that I could expect while my car was being serviced. I bought my CC at Neftin (my favorite car ever!) and I don't imagine I will ever buy a car from anyone else. Neftin is the best! Thank you for being stellar in every way.

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John Garcia was terrific. He is very kind and helpful. I found the service to be excellent and I have gone out of my way to continue having my vehicle serviced here because of the quality of the service and the exceptional customer service provided by John.

5
★★★★★

John Garcia was terrific. He is very kind and helpful. I found the service to be excellent and I have gone out of my way to continue having my vehicle serviced here because of the quality of the service and the exceptional customer service provided by John.

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Frank was absolutely incredible. He kept the conversation going and showed how caring he was towards my car. Although I was just getting a bulb change for one headlight and my brake lights he made the process much easier. The short time I was there I was never once unhappy with anything. While I was waiting other people that worked there said hi to me and even offered me chocolates. I am thankful Frank helped me and I hope other customers find me as wonderful as I did.

5
★★★★★

Frank was absolutely incredible. He kept the conversation going and showed how caring he was towards my car. Although I was just getting a bulb change for one headlight and my brake lights he made the process much easier. The short time I was there I was never once unhappy with anything. While I was waiting other people that worked there said hi to me and even offered me chocolates. I am thankful Frank helped me and I hope other customers find me as wonderful as I did.

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The first contact with our sales rep, Cynthia V was so pleasant and no pressure. She was prompt in calling us after signing up for the Costco program. We felt that she tryly went out of her way to make sure everything we were requesting on the vehicle was there. She was so kind in answering all of our questions over the phone and via email since we were coming from out of town. She spent so much time with us after we arrived to pick up the vehicle explaining everything. We also received a lovely unexpected follow up call. She is truly the Mazda queen.

5
★★★★★

The first contact with our sales rep, Cynthia V was so pleasant and no pressure. She was prompt in calling us after signing up for the Costco program. We felt that she tryly went out of her way to make sure everything we were requesting on the vehicle was there. She was so kind in answering all of our questions over the phone and via email since we were coming from out of town. She spent so much time with us after we arrived to pick up the vehicle explaining everything. We also received a lovely unexpected follow up call. She is truly the Mazda queen.

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I live in West Los Angeles but I drive to Neftin VW in Thousand Oaks because they have been the best dealership I have ever worked with in Southern California. They are fair and ethical and I trust the service people and the sales staff. This is my first VW and it has been trouble-free since time of purchase. I am so impressed!

5
★★★★★

I live in West Los Angeles but I drive to Neftin VW in Thousand Oaks because they have been the best dealership I have ever worked with in Southern California. They are fair and ethical and I trust the service people and the sales staff. This is my first VW and it has been trouble-free since time of purchase. I am so impressed!

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Frank Olvera service consultant was amazing very helpful and arranged with me personally for pick up and drop off of my hertz rental, after hours I was so happy with his efforts, he went above my expectations, He is an asset to your team!!!!

5
★★★★★

Frank Olvera service consultant was amazing very helpful and arranged with me personally for pick up and drop off of my hertz rental, after hours I was so happy with his efforts, he went above my expectations, He is an asset to your team!!!!

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I rated this dealership nearly all 10s. My only 9 would be the waiting area. As for the best service writer in my long history of car ownership. I rate John Garcia a 10+

5
★★★★★

I rated this dealership nearly all 10s. My only 9 would be the waiting area. As for the best service writer in my long history of car ownership. I rate John Garcia a 10+

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The driver was very polite, on-time, and efficient. Everyone was great! I loved the mid week discount!

5
★★★★★

The driver was very polite, on-time, and efficient. Everyone was great! I loved the mid week discount!

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Everything goes so well, I don't mind the little bit of time that it taks me to have my car serviced. All of the staff is friendly and helpful. A pleasure to do business there.

5
★★★★★

Everything goes so well, I don't mind the little bit of time that it taks me to have my car serviced. All of the staff is friendly and helpful. A pleasure to do business there.

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I was able to get my vehicle in the day that I wanted and would rate my satisfaction with scheduling a 10+

5
★★★★★

I was able to get my vehicle in the day that I wanted and would rate my satisfaction with scheduling a 10+

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This is the second car I have bought from Neftin. But really I am "buying" the service department. I cannot stress enough how great everyone is there. there is no question that I will buy my next car from here.

5
★★★★★

This is the second car I have bought from Neftin. But really I am "buying" the service department. I cannot stress enough how great everyone is there. there is no question that I will buy my next car from here.

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I bought my car at Neftin and have been very satisfied with it (over 200,00 miles)

5
★★★★★

I bought my car at Neftin and have been very satisfied with it (over 200,00 miles)

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Appreciated that I was greeted warmly when i first arrive at service department

5
★★★★★

Appreciated that I was greeted warmly when i first arrive at service department

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They went above the call of duty to care of my personally even though the dealership was crazy busy.

5
★★★★★

They went above the call of duty to care of my personally even though the dealership was crazy busy.

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Received excellent customer service from Steve when my tire light came on in my 6 month old Routon

5
★★★★★

Received excellent customer service from Steve when my tire light came on in my 6 month old Routon

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Neftin was very professional and understanding of my issue and it was resolved within 30 minutes.

5
★★★★★

Neftin was very professional and understanding of my issue and it was resolved within 30 minutes.

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Very satisfied with the last service and the prior one. Customer service is always outstanding. Appreciate the follow up calls to make sure that everything is ok with the car after service.

5
★★★★★

Very satisfied with the last service and the prior one. Customer service is always outstanding. Appreciate the follow up calls to make sure that everything is ok with the car after service.

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It was a pleasure buying the Mazda from Neftin.It's not like other dealerships where you have to spend 4-8 hours running back and forth from the manager to the sales person. the experience was short and not confusing at all.

5
★★★★★

It was a pleasure buying the Mazda from Neftin.It's not like other dealerships where you have to spend 4-8 hours running back and forth from the manager to the sales person. the experience was short and not confusing at all.

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We are so glad we switched from VW dealer in Van Nuys to the one in Thousand Oaks for our repairs. They even fixed recall installations that were done wrong by the Van Nuys dealership.Our customer service rep. is also a very nice man and very helpful.

5
★★★★★

We are so glad we switched from VW dealer in Van Nuys to the one in Thousand Oaks for our repairs. They even fixed recall installations that were done wrong by the Van Nuys dealership.Our customer service rep. is also a very nice man and very helpful.

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John at Neftin mazda was not high pressure at all. He was very nice to work with; he was friendly, knowledgeable, and easy to talk to, he took care of everything and made sure the was ready to go when promised. John was knowledgeable in the options available on the Mazda we wanted. The whole process went very quickly, probably because John was so organized. He is a good reflection of how the Neftin dealership operates.

5
★★★★★

John at Neftin mazda was not high pressure at all. He was very nice to work with; he was friendly, knowledgeable, and easy to talk to, he took care of everything and made sure the was ready to go when promised. John was knowledgeable in the options available on the Mazda we wanted. The whole process went very quickly, probably because John was so organized. He is a good reflection of how the Neftin dealership operates.

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They came out after I did a lot of spring cleaning and helped me get everything removed. Great place!

5
★★★★★

They came out after I did a lot of spring cleaning and helped me get everything removed. Great place!

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"My service representative Frank was, personable, efficient and thorough. I had an issue with my VW phone (unrelated to the services I came in for), he found a tech with experience to resolve the issue, overall I would give him 10s across the board.
"

5
★★★★★

"My service representative Frank was, personable, efficient and thorough. I had an issue with my VW phone (unrelated to the services I came in for), he found a tech with experience to resolve the issue, overall I would give him 10s across the board.
"

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I purchased my car from the Neftin Westlake. The service that I was given at this dealership was great. John answered any questions that I had. I would definitely recommend Neftin if you are interested in purchasing a car.

5
★★★★★

I purchased my car from the Neftin Westlake. The service that I was given at this dealership was great. John answered any questions that I had. I would definitely recommend Neftin if you are interested in purchasing a car.

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Our entire experience was exceptional! Great service all around. Salesman was very helpful and friendly! Would recommend Neftin Westlake to friends and family.

5
★★★★★

Our entire experience was exceptional! Great service all around. Salesman was very helpful and friendly! Would recommend Neftin Westlake to friends and family.

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"Truly personal service. I have had service at Mercedes, Lexus and BMW dealerships. And, this was by far the best service experience because the service consultant really made it seem like I was the most important
service customer with the most important car to be serviced. I know that may not be true, but that is exactly how he and the rest of the Neftin staff made me feel! Perception is reality."

5
★★★★★

"Truly personal service. I have had service at Mercedes, Lexus and BMW dealerships. And, this was by far the best service experience because the service consultant really made it seem like I was the most important
service customer with the most important car to be serviced. I know that may not be true, but that is exactly how he and the rest of the Neftin staff made me feel! Perception is reality."

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" I didn't end up buying a car but I wanted to thank you so much for all your help, even though it didn't particularly benefit the business at
all. A gesture such as yours goes a long way and I'll scream it from the rooftops to ensure everyone knows what an amazing dealership this is."

5
★★★★★

" I didn't end up buying a car but I wanted to thank you so much for all your help, even though it didn't particularly benefit the business at
all. A gesture such as yours goes a long way and I'll scream it from the rooftops to ensure everyone knows what an amazing dealership this is."

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I want to let you know how much I appreciate all that you did to help me get into my new car. You are the best and I will definitely be back referring people back to you. Really, thanks again so very much. You Rock!!

5
★★★★★

I want to let you know how much I appreciate all that you did to help me get into my new car. You are the best and I will definitely be back referring people back to you. Really, thanks again so very much. You Rock!!

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I just wanted to thank you for all you did for me. You went the EXTRA 100 MILES for me and I really appreciate it. The car is terrific and so much fun to drive. Thank you so much. I wish you the best.

5
★★★★★

I just wanted to thank you for all you did for me. You went the EXTRA 100 MILES for me and I really appreciate it. The car is terrific and so much fun to drive. Thank you so much. I wish you the best.

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They helped us feel completely confident in the car we were purchasing and assured us that any further service we need in the future will be handled efficiently and professionally. Thank you to Sid, John, and Danny.

5
★★★★★

They helped us feel completely confident in the car we were purchasing and assured us that any further service we need in the future will be handled efficiently and professionally. Thank you to Sid, John, and Danny.

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It was a breath of fresh air. They are trustworthy and friendly, two things that are hard to find these days. Thank you Neftin!!

5
★★★★★

It was a breath of fresh air. They are trustworthy and friendly, two things that are hard to find these days. Thank you Neftin!!

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I purchased a VW GTI from Neftin. The purchasing process was very straightforward and was kept simple. I appreciated their honesty in negotiations.

5
★★★★★

I purchased a VW GTI from Neftin. The purchasing process was very straightforward and was kept simple. I appreciated their honesty in negotiations.

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I was completely amazed at how easy buying my car from Neftin was and how stress free your staff made my purchase. My sales rep, Adam was not your typical push car salesman and I was so thankful for that. He allowed me time to look and test drive and then to decide between my choices.

5
★★★★★

I was completely amazed at how easy buying my car from Neftin was and how stress free your staff made my purchase. My sales rep, Adam was not your typical push car salesman and I was so thankful for that. He allowed me time to look and test drive and then to decide between my choices.

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I purchased a VW GTI from Neftin Westlake. The purchasing process was very straightforward and was kept simple. I appreciated their honesty in negotiations.

5
★★★★★

I purchased a VW GTI from Neftin Westlake. The purchasing process was very straightforward and was kept simple. I appreciated their honesty in negotiations.

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More about Neftin Volkswagon

Experience our award winning customer service (J.D. Power and Associates Dealer of Excellence Award) at Neftin Volkswagen of Thousand Oaks, CA. You can find an inventory of around 200 new and used cars at our dealership between Oxnard, Camarillo, Simi Valley and Woodland Hills. Here's a quick look at what you can find:

  • Jetta Sedan- Our team can help you to buy the right Jetta here at our dealership in Ventura County.
  • Passat - With best-in-class rear legroom, you can't go wrong choosing a Passat.
  • TDI Clean Diesel - The Volkswagen TDI models provide a smart option for better mileage out of your car, try one out for a test drive.
You can find many other great options at our dealership including great lease deals, just come in for a visit.

 

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