Black Sea Gallery

★★★☆☆
  • 14258 Lora Dr

    Los Gatos, CA 95032

    Map & Directions
  • 408-399-5070

About Black Sea Gallery

Categories
  • Furniture Stores

Home & Garden

Home & Garden
More choices in Los Gatos:
Resultset_next

Pier 1

636 Blossom Hill Rd Los Gatos, CA

Resultset_next

Babycoo

140 W. Main St Suite H Los Gatos, CA

3.3333 3
Hi! Sign in to let us know how Black Sea Gallery was?
Write a Review
.

I own the Los Gatos location and have never had any order take a year, or refused to give a refund....my guess is this is a different location, which is also a different owner...If you look me up in the Better Business Bureau, we have 0 complaints!!!!

5
★★★★★

I own the Los Gatos location and have never had any order take a year, or refused to give a refund....my guess is this is a different location, which is also a different owner...If you look me up in the Better Business Bureau, we have 0 complaints!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My wife and I purchased a sofa from these people and it has been a nightmare.

As far as i can tell any good reviews online were probably the owners adding a bit of hope to a failing story .. when you see reviews that read like their web site marketing it needs to be discounted.

Here is a step by step of our experience..

Ordered a 3,000.00 sofa, purchase was easy and they seemed nice to work with. They said the sofa would take 2- 3 months at the latest. they will call me in 1.5 months with an ETA / delivery date.

2 months went bye and nothing from them. I made 10 calls and each time they said they would check and get back with me... nothing but the brush off every time... called main store in Oakland and got the same. Thru my calls I did speak with new sales reps that all now realize things are a bit off with this store.

As we come up on 3 months I started to Google them and realized I made a big mistake; I saw stories if 1 year delays, refusal to return money when they did not deliver and some interesting data from the better business bureau (you should check before you do business with them) it goes into scary detail about this company and gives them 100% unsatisfactory rating across all the stores. The stories I read mirror my experience to the T.

I never got the couch...

This next part is speculation... I think they have cash flow issues and are doing the rob Peter to pay Doug thing here. In other words, you may put in an order but they can not get delivery from their suppliers until they pay for the product. Problem is your money was used to pay for a sofa that another unhappy sucker needs (and already paid for 6 months ago) and you wont get yours until yet another unsuspecting sucker buys a sofa. I think it is a house of cards that is about to blow up at some point. Question is when it does will you have paid but not received delivery and do you want to play that game to save a few bucks?

1
★☆☆☆☆

My wife and I purchased a sofa from these people and it has been a nightmare.

As far as i can tell any good reviews online were probably the owners adding a bit of hope to a failing story .. when you see reviews that read like their web site marketing it needs to be discounted.

Here is a step by step of our experience..

Ordered a 3,000.00 sofa, purchase was easy and they seemed nice to work with. They said the sofa would take 2- 3 months at the latest. they will call me in 1.5 months with an ETA / delivery date.

2 months went bye and nothing from them. I made 10 calls and each time they said they would check and get back with me... nothing but the brush off every time... called main store in Oakland and got the same. Thru my calls I did speak with new sales reps that all now realize things are a bit off with this store.

As we come up on 3 months I started to Google them and realized I made a big mistake; I saw stories if 1 year delays, refusal to return money when they did not deliver and some interesting data from the better business bureau (you should check before you do business with them) it goes into scary detail about this company and gives them 100% unsatisfactory rating across all the stores. The stories I read mirror my experience to the T.

I never got the couch...

This next part is speculation... I think they have cash flow issues and are doing the rob Peter to pay Doug thing here. In other words, you may put in an order but they can not get delivery from their suppliers until they pay for the product. Problem is your money was used to pay for a sofa that another unhappy sucker needs (and already paid for 6 months ago) and you wont get yours until yet another unsuspecting sucker buys a sofa. I think it is a house of cards that is about to blow up at some point. Question is when it does will you have paid but not received delivery and do you want to play that game to save a few bucks?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I love to look around this store. The furniture is different from the usual furniture stores, and they also sell great extras for your home (decorative items). The prices are very competitive and they seem to sell things for every room in your house. Most of the furniture is mediterranean in style (darker woods and heavy - no fine pieces here)

4
★★★★☆

I love to look around this store. The furniture is different from the usual furniture stores, and they also sell great extras for your home (decorative items). The prices are very competitive and they seem to sell things for every room in your house. Most of the furniture is mediterranean in style (darker woods and heavy - no fine pieces here)

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Black Sea Gallery, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review