Lithia Nissan Hyundai-Fresno

★★★☆☆
  • 5590 N Blackstone Ave

    Fresno, CA 93710

    Map & Directions
  • 559-435-3500

2.6667 3
Hi! Sign in to let us know how Lithia Nissan Hyundai-Fresno was?
Write a Review
.

Their service department personnel have very poor person to person communication. They do not know how to apologize for an inconvience and the manager could care less about a customer's feelings. I will urge all my friends and family to look else where for a Nissan purchase. This place has the worst customer service department.

1
★☆☆☆☆

Their service department personnel have very poor person to person communication. They do not know how to apologize for an inconvience and the manager could care less about a customer's feelings. I will urge all my friends and family to look else where for a Nissan purchase. This place has the worst customer service department.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought a Nissan Sentra from them last month. Their nature of service was so different from the other auto dealers (we visited a ton of them in Los Angeles before settling on this one). They were not quite eager to make a sale, but we finally bought one, as the price quote matched our expectation.

However, their after-sale service was pathetic. they promised to send us our alternative set of keys in 2 weeks by mail, which never arrived for 2 months. The remote keys they gave us did not work either. So we set up an appointment 2 months later to get it fixed. We show up at the appointed time, and asked for the sales rep, and for 30 minutes, different people walked in, and asked us what the issue was, but no one bothered to give us an update. They would take down our details and then disappear. All this on a Saturday morning, despite us being the only customers in the showroom (quite surprising!).

Finally, we lost our patience, and went into the office to inquire, and after going there 2-3 times, we were told that our car had been taken for servicing indeed. It was ready after about an hour, but I was totally apalled at the way they treated their customers.

I think they thought the duty was over, once the sale was closed. Indeed pathetic!!

3
★★★☆☆

We bought a Nissan Sentra from them last month. Their nature of service was so different from the other auto dealers (we visited a ton of them in Los Angeles before settling on this one). They were not quite eager to make a sale, but we finally bought one, as the price quote matched our expectation.

However, their after-sale service was pathetic. they promised to send us our alternative set of keys in 2 weeks by mail, which never arrived for 2 months. The remote keys they gave us did not work either. So we set up an appointment 2 months later to get it fixed. We show up at the appointed time, and asked for the sales rep, and for 30 minutes, different people walked in, and asked us what the issue was, but no one bothered to give us an update. They would take down our details and then disappear. All this on a Saturday morning, despite us being the only customers in the showroom (quite surprising!).

Finally, we lost our patience, and went into the office to inquire, and after going there 2-3 times, we were told that our car had been taken for servicing indeed. It was ready after about an hour, but I was totally apalled at the way they treated their customers.

I think they thought the duty was over, once the sale was closed. Indeed pathetic!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought a car from here, and continue to take it to the service dept for routine oil changes. They have excellent customer service, hardly any wait time (when you have an appt), and overall do a great job!

4
★★★★☆

We bought a car from here, and continue to take it to the service dept for routine oil changes. They have excellent customer service, hardly any wait time (when you have an appt), and overall do a great job!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Lithia Nissan Hyundai-Fresno, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review