Montclair Collection

★★★☆☆

About Montclair Collection

Hours
Monday To Saturday From 10:00 AM To 06:00 PM Sunday From 12:00 PM To 05:00 PM

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As the OWNERS of the MONTCLAIR COLLECTION we are truly sorry for the negative service that has recently come to our attention. Though we realize this apology comes late, we have just become alerted to the postings on this website. We make every effort to provide the best customer service experience to all our brides. Due to this, we have recently added a ??Customer Service Survey? to our website. Any comments posted here, GOOD or BAD, come directly to the owners.

We have taken efforts to provide better Customer Care, improve our service and come back to make our salon a premiere boutique in Los Angeles area.

We would love to hear from you and WELCOME you to our store and to our website.

2
★★★★★

As the OWNERS of the MONTCLAIR COLLECTION we are truly sorry for the negative service that has recently come to our attention. Though we realize this apology comes late, we have just become alerted to the postings on this website. We make every effort to provide the best customer service experience to all our brides. Due to this, we have recently added a ??Customer Service Survey? to our website. Any comments posted here, GOOD or BAD, come directly to the owners.

We have taken efforts to provide better Customer Care, improve our service and come back to make our salon a premiere boutique in Los Angeles area.

We would love to hear from you and WELCOME you to our store and to our website.

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I am a bride that was so fed up looking for my wedding gown. Finally I was told by a couple of friends that I should really try this store before giving up and I was so glad I did.
I had very helpful service and everything was handled very professionally from start to finish. Special Thanks to Charlene and Marcell for all their efforts.

Therese

5
★★★★★

I am a bride that was so fed up looking for my wedding gown. Finally I was told by a couple of friends that I should really try this store before giving up and I was so glad I did.
I had very helpful service and everything was handled very professionally from start to finish. Special Thanks to Charlene and Marcell for all their efforts.

Therese

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I know Montana stores have a certain high-class quality to them - that's actually why I went looking for my wedding dress in that area, but part of being high-end/classy is having manners, right? As I suspected, Montclair's has a great selection of designers. What was surprising was the cave-man like etiquette these women have. Honestly, I was overwhelmed, shocked, appalled. You're much better off going to one of the stores on La Cienega (Monique Lhuillier) or Robertson (Mary Linns), which have BOTH beautiful bridal couture and professional, polite sales people. If you decide to brave it, and go in anyway because they've got certain designers that you like, don't forget your thick skin - you're gonna need it

1
★★☆☆☆

I know Montana stores have a certain high-class quality to them - that's actually why I went looking for my wedding dress in that area, but part of being high-end/classy is having manners, right? As I suspected, Montclair's has a great selection of designers. What was surprising was the cave-man like etiquette these women have. Honestly, I was overwhelmed, shocked, appalled. You're much better off going to one of the stores on La Cienega (Monique Lhuillier) or Robertson (Mary Linns), which have BOTH beautiful bridal couture and professional, polite sales people. If you decide to brave it, and go in anyway because they've got certain designers that you like, don't forget your thick skin - you're gonna need it

Pros: Selection of bridal dresses

Cons: Sales people who act like they're above you

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I have known for years that the ladies that work at Montclair have a reputation for being rude but I didn't experience it first hand until recently. I went shopping with my cousin and she was prepared to spend anywhere from $5K-$10K on her dress and the sales lady was the nastiest, foulest sales woman I have EVER encountered. She appeared annoyed and impatient and treated us like we were wasting her time. We asked if we could see the dress in its alternate color and she said "no", it would have to be ordered sight unseen. Who orders a $5,000 dress without seeing it! This experience was horrendous, horrible and awful! The sad thing was, it was my cousin's favorite dress after an entire day of shopping but she will purchase the dress at another boutique.

0
★☆☆☆☆

I have known for years that the ladies that work at Montclair have a reputation for being rude but I didn't experience it first hand until recently. I went shopping with my cousin and she was prepared to spend anywhere from $5K-$10K on her dress and the sales lady was the nastiest, foulest sales woman I have EVER encountered. She appeared annoyed and impatient and treated us like we were wasting her time. We asked if we could see the dress in its alternate color and she said "no", it would have to be ordered sight unseen. Who orders a $5,000 dress without seeing it! This experience was horrendous, horrible and awful! The sad thing was, it was my cousin's favorite dress after an entire day of shopping but she will purchase the dress at another boutique.

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This is definitely the best experience me and my bridesmaids could have had. We had been everywhere looking for my wedding dress and I wish we had come here first. The ladies at The Montclair Collection helped me but didn't push me into finding a dress. We decided on a beautiful gown by an Italian designer and I absolutely loved it!! We were very happy that we could get our bridesmaids dresses there too. What a great experience. THANK YOU EVERYONE at the MONTCLAIR COLLECTION

Monica and Jeff

2
★★★★★

This is definitely the best experience me and my bridesmaids could have had. We had been everywhere looking for my wedding dress and I wish we had come here first. The ladies at The Montclair Collection helped me but didn't push me into finding a dress. We decided on a beautiful gown by an Italian designer and I absolutely loved it!! We were very happy that we could get our bridesmaids dresses there too. What a great experience. THANK YOU EVERYONE at the MONTCLAIR COLLECTION

Monica and Jeff

Pros: Great people and great dresses

Cons: parking on Montana Ave

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I went to this store on recommendation from friends and found the most gorgeous selection of wedding dresses. I had been to so many other stores that all had the same or very similar gowns. Shireen and Jan were so wonderful they helped me find the perfect dress that was in my budget and made me look AND feel like a princess. Thanks again. I'll tell our friends about your store

Iris

2
★★☆☆☆

I went to this store on recommendation from friends and found the most gorgeous selection of wedding dresses. I had been to so many other stores that all had the same or very similar gowns. Shireen and Jan were so wonderful they helped me find the perfect dress that was in my budget and made me look AND feel like a princess. Thanks again. I'll tell our friends about your store

Iris

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I recently purchased my wedding dress from the Montclair Collection. 2 of my friends had purchased their dresses there and highly recommended it. At first I thought it would be like all other store but when I arrived I was so happy with the experienced ladies who worked there. It was to chose from so many beautiful dresses but they did not push me into buying but wanted me to make the right choice. They treated me like family. Thank you to everyone there, you helped make my wedding perfect

5
★★★★★

I recently purchased my wedding dress from the Montclair Collection. 2 of my friends had purchased their dresses there and highly recommended it. At first I thought it would be like all other store but when I arrived I was so happy with the experienced ladies who worked there. It was to chose from so many beautiful dresses but they did not push me into buying but wanted me to make the right choice. They treated me like family. Thank you to everyone there, you helped make my wedding perfect

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I just wanted to thank the staff at the Montclair Collection for helping me make my wedding day so special. I had been to so many store in LA and Orange county and was not satisfied with the choices or the help. I was made to try on dresses I didn't even want to try on. The people at Montclair were great attentive, and helped me make selecting a dress a beautiful experience. Everyone was GREAT including the seamstress who fitted my gown to a "T" You helped make our dream wedding a succes!!

2
★★★★★

I just wanted to thank the staff at the Montclair Collection for helping me make my wedding day so special. I had been to so many store in LA and Orange county and was not satisfied with the choices or the help. I was made to try on dresses I didn't even want to try on. The people at Montclair were great attentive, and helped me make selecting a dress a beautiful experience. Everyone was GREAT including the seamstress who fitted my gown to a "T" You helped make our dream wedding a succes!!

Pros: Warm and friendly atmosphere

Cons: parking

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I was referred to The Montclair Collection by 2 of my friends that had bought their gowns there and was extremely happy with the selection. This made my decision difficult but the staff was wonderful in not pushing me and helping me to decide on my perfect dream dress. Thank You for a beautiful memory.

2
★★★★★

I was referred to The Montclair Collection by 2 of my friends that had bought their gowns there and was extremely happy with the selection. This made my decision difficult but the staff was wonderful in not pushing me and helping me to decide on my perfect dream dress. Thank You for a beautiful memory.

Pros: Great selection and great staff

Cons: none

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It had been my experience that bridal salons were pushy and rude, but here The woman who helped me was over the top friendly and helpful so here is where purchased my dress. Then while I was there for my fitting I witnessed some completely rude behavior by Jan towards another bride who was late to her appointment, enough so that if I were her I would have walked out. Then when I was done I was handed a receipt for the alterations-$500 to be paid in cash which I found to be very unprofessional esp when they decided what size to order the dress over a size too big for me. Interesting how that worked. Over all they have one of the most elegant selections and they are experts, but it comes at a price, apparently in cash.

3
★★★☆☆

It had been my experience that bridal salons were pushy and rude, but here The woman who helped me was over the top friendly and helpful so here is where purchased my dress. Then while I was there for my fitting I witnessed some completely rude behavior by Jan towards another bride who was late to her appointment, enough so that if I were her I would have walked out. Then when I was done I was handed a receipt for the alterations-$500 to be paid in cash which I found to be very unprofessional esp when they decided what size to order the dress over a size too big for me. Interesting how that worked. Over all they have one of the most elegant selections and they are experts, but it comes at a price, apparently in cash.

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My initial visit went off without a hitch. Sherene was wonderful and attentive. When I scheduled my second appointment, one of the sales ladies (she is a red head), totally ignored me but was willing to assist two girls who came in after me. Finally, I approached her desk. Red didn't utter a word to me until she was finished with her task at hand and acted like she was doing me a huge favor by acknowledging my existence. I don't think she received the memo that customer service is king in the retail industry. If you're going to shell out this much money on a gown, I highly recommend that you go elsewhere.

0
★☆☆☆☆

My initial visit went off without a hitch. Sherene was wonderful and attentive. When I scheduled my second appointment, one of the sales ladies (she is a red head), totally ignored me but was willing to assist two girls who came in after me. Finally, I approached her desk. Red didn't utter a word to me until she was finished with her task at hand and acted like she was doing me a huge favor by acknowledging my existence. I don't think she received the memo that customer service is king in the retail industry. If you're going to shell out this much money on a gown, I highly recommend that you go elsewhere.

Cons: Rude sales representative, OLD and dirty sample gowns

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I went in to this store with an appointment and there was a trunk sale (which I did not know about). They were really trying to push me on this particular designer. They kept saying "oh that's the one" rather than let me acknowledge what I liked. You could tell that they were only interested in the sale. Pushy, snobby, not accomodating, not particularly nice at all. OVERPRICED dresses. Go to Lezu in Beverly Hills or The Image Bridal Salon in West Los Angeles!

1
★☆☆☆☆

I went in to this store with an appointment and there was a trunk sale (which I did not know about). They were really trying to push me on this particular designer. They kept saying "oh that's the one" rather than let me acknowledge what I liked. You could tell that they were only interested in the sale. Pushy, snobby, not accomodating, not particularly nice at all. OVERPRICED dresses. Go to Lezu in Beverly Hills or The Image Bridal Salon in West Los Angeles!

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I went to Montclair to try on wedding gowns and told them I had been at another store and was comparing dresses. They asked me which dress I liked and I told them. They did not have the dress in their shop, but told me they could get it for me and give me a discount. This may sound like a good deal, but I did not feel comfortable. I called the designer. They manufacture in the Valley. The man told me they do not sell to Montclair and that they could not get the dress I was ready to order. My doubts were confirmed. I was not comfortable buying this important dress just to save a few bucks, and risk disappointment in the end. I went back to the store that I saw the dress in originally and I was relieved to purchase it from them. My advice is to beware.

0
★☆☆☆☆

I went to Montclair to try on wedding gowns and told them I had been at another store and was comparing dresses. They asked me which dress I liked and I told them. They did not have the dress in their shop, but told me they could get it for me and give me a discount. This may sound like a good deal, but I did not feel comfortable. I called the designer. They manufacture in the Valley. The man told me they do not sell to Montclair and that they could not get the dress I was ready to order. My doubts were confirmed. I was not comfortable buying this important dress just to save a few bucks, and risk disappointment in the end. I went back to the store that I saw the dress in originally and I was relieved to purchase it from them. My advice is to beware.

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Montclair Collection has given me and my sister the best experience ever (thank you Jan!)! They have an amazing collection of beautiful and sophisticated gowns. The staff is very knowledgeable and very professional. I highly recommend this place to all brides. They also have beautiful accessories to match! Some people might think they're a little pricey, but hey that's couture for you!

2
★★★★★

Montclair Collection has given me and my sister the best experience ever (thank you Jan!)! They have an amazing collection of beautiful and sophisticated gowns. The staff is very knowledgeable and very professional. I highly recommend this place to all brides. They also have beautiful accessories to match! Some people might think they're a little pricey, but hey that's couture for you!

Pros: Great selection, professional and knowledgeable staff

Cons: a little pricey (but worth it!)

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Despite its beautiful collection of designer gowns, this boutique, hands down, gave me the worst wedding experience I would never wish upon any bride-to-be. Although it is touted as a boutique with superb customer service, once I purchased my dress from them, it was as if their manners and courtesy disappeared. They were condescending, rude, and disrespectful. If you are a bride who is willing to be belittled and bullied in order to get your "dream gown", then this is the store for you. For all others, I would suggest looking elsewhere.

1
★★☆☆☆

Despite its beautiful collection of designer gowns, this boutique, hands down, gave me the worst wedding experience I would never wish upon any bride-to-be. Although it is touted as a boutique with superb customer service, once I purchased my dress from them, it was as if their manners and courtesy disappeared. They were condescending, rude, and disrespectful. If you are a bride who is willing to be belittled and bullied in order to get your "dream gown", then this is the store for you. For all others, I would suggest looking elsewhere.

Pros: collection of couture wedding gowns

Cons: customer service (manager and staff)

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I bought my wedding dress here and found the staff to be very helpful and knowledgeable. Wedding dress shops and salespeople can have a bad reputation - lack of transparency in pricing, rudeness, poor service - and Montclair Collection was the opposite. They have gorgeous dresses that I didn't see elsewhere, and most were very sophisticated and on the elegant, simple side. I think it's a perfect place for a bride in her 30s and 40s. They also have cute shoes and accessories. Small selection, but great stuff.

2
★★★★★

I bought my wedding dress here and found the staff to be very helpful and knowledgeable. Wedding dress shops and salespeople can have a bad reputation - lack of transparency in pricing, rudeness, poor service - and Montclair Collection was the opposite. They have gorgeous dresses that I didn't see elsewhere, and most were very sophisticated and on the elegant, simple side. I think it's a perfect place for a bride in her 30s and 40s. They also have cute shoes and accessories. Small selection, but great stuff.

Pros: Beautiful, unique dresses

Cons: Can't think of any

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The sales people were awful. When telling one that I was looking at gowns, another actually asked me if I were "really" getting married and proceeded to stare at me in disbelief as if I were some crazy woman who just shows up at salons to try on gowns. Finally she told me she thought I was too young. I'm almost 30. I will not be buying any wedding apparel from there - EVER. There are plenty of other salons that are much less judgmental and far more helpful.

1
★☆☆☆☆

The sales people were awful. When telling one that I was looking at gowns, another actually asked me if I were "really" getting married and proceeded to stare at me in disbelief as if I were some crazy woman who just shows up at salons to try on gowns. Finally she told me she thought I was too young. I'm almost 30. I will not be buying any wedding apparel from there - EVER. There are plenty of other salons that are much less judgmental and far more helpful.

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My friend and I visited Montclair Collection last year when she was looking for a wedding dress for her wedding. They had a nice collection of beautiful gowns but we couldn't tell what designers made them and the sales staff wouldn't divulge that information. They also has some beautiful jewelry, headpieces and viels that looked very unique. Their prices seem a bit expensive though so my friend did not buy her dress at this store.

3
★★★☆☆

My friend and I visited Montclair Collection last year when she was looking for a wedding dress for her wedding. They had a nice collection of beautiful gowns but we couldn't tell what designers made them and the sales staff wouldn't divulge that information. They also has some beautiful jewelry, headpieces and viels that looked very unique. Their prices seem a bit expensive though so my friend did not buy her dress at this store.

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Very expensive gowns. My sister and I found the Montclair Collection's staff to be unfriendly and unhelpful. They won't tell you the dress designer's name unless you are very insistent. Very pushy salespeople.

2
★★☆☆☆

Very expensive gowns. My sister and I found the Montclair Collection's staff to be unfriendly and unhelpful. They won't tell you the dress designer's name unless you are very insistent. Very pushy salespeople.

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