Bank of The West

★★★☆☆
  • 1280 4th Ave

    San Diego, CA 92101

    Map & Directions
  • 619-342-9429

About Bank of The West

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  • Investments
  • Securities
  • Other Financial Services
  • Real Estate Agents

Real Estate

Real Estate
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3.0 3
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Best bank ever. The Wealth Management is world class!

2
★★★★★

Best bank ever. The Wealth Management is world class!

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I have been wondering if I should move my money from this bank because the customer service just keeps getting worse. Although I have not found a bank yet that meets my expectations. The tellers are a bit on the slow side, and I get the feeling that I am really not a valued business customer. When I mention that to the people that work there, I get this weird look and we are sorry you feel that way. Strange how one views their bank. If you looking for that extra customer service keep looking.

1
★★★☆☆

I have been wondering if I should move my money from this bank because the customer service just keeps getting worse. Although I have not found a bank yet that meets my expectations. The tellers are a bit on the slow side, and I get the feeling that I am really not a valued business customer. When I mention that to the people that work there, I get this weird look and we are sorry you feel that way. Strange how one views their bank. If you looking for that extra customer service keep looking.

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Some time ago we went to Bank of the West to refinance our existing mortgage; it took them 3 months to tell us they couldn't do it. We paid $350 for the appraisal and we were told at the beginning that if not approved we would get a refund, NOT TRUE.

Then we complained to the head office and you can see the answer: letter dated April 1, 2008 - Loan application April 26, 2008? They can't even write a letter without making a mistake!

By the way, with another bank we were able to refi in 2 weeks and the appraisal fee was only $200.

Bank of the West, never again!

Here you can read the true story:
http://bankofthewest.angelfire.com/

1
★☆☆☆☆

Some time ago we went to Bank of the West to refinance our existing mortgage; it took them 3 months to tell us they couldn't do it. We paid $350 for the appraisal and we were told at the beginning that if not approved we would get a refund, NOT TRUE.

Then we complained to the head office and you can see the answer: letter dated April 1, 2008 - Loan application April 26, 2008? They can't even write a letter without making a mistake!

By the way, with another bank we were able to refi in 2 weeks and the appraisal fee was only $200.

Bank of the West, never again!

Here you can read the true story:
http://bankofthewest.angelfire.com/

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