Automotive Clinic

★★★★☆
  • 2035 Divisadero St

    San Francisco, CA 94115

    Map & Directions
  • 415-563-2915

About Automotive Clinic

Hours
Mon-Fri 7am-6pm, Sat 8am-6pm

Automotive

Automotive
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This is not about a repair or smog test but a car that was sold (advertised as a private sale on craigslist) by what seems to be one of their employees (my impression was that it was sold by the shop, at the shop).\r
\r
I was looking for

3
★★★★★

This is not about a repair or smog test but a car that was sold (advertised as a private sale on craigslist) by what seems to be one of their employees (my impression was that it was sold by the shop, at the shop).\r
\r
I was looking for

.

I was towed to Automotive Clinic after my fuel pump stopped working. The mechanics fixed the car and returned it to me 2 days later. The next morning I filled my tank and upon returning home noticed that gas was pouring out of the bottom of the car. After calling the fire department, I called Larry at the Automotive Clinic, he said he would send a tow truck. The tow truck arrived 20 min later without any of the necessary tools and had to return to the shop to retrieve tools necessary to remove the remaining gas from the tank.

When we finally reached the shop, Larry was disingenuous in his apology and refused to accept responsibility. As it turned out, the fuel pump that was installed had a very large fracture in it near the top (why it did not start leaking until the tank was filled). Whether or not the break occurred at the shop, at the Volkswagen supplier, or en route is unknown, what is known is that the mechanic installed a part with a significant fracture in it as though he did not inspect it at all before installing.

Larry said he would investigate the issue with the Volkswagen supplier and get back to me. After two and a half months, I called Larry to get an update, he said that Volkswagen refunded him the cost of the part, implying that Automotive bore no responsibility. He did not provide any documentation of his interaction with Volkswagen, instead claimed that Volkswagen does not document warranty claims. I do not believe that.

In Automotive Clinic's defense, they replaced the fuel pump and the new pump is working fine. No refund was offered, no guarantee that mechanics will inspect future parts was made, and only a half hearted apology was given. The mechanic should have inspected the part, the tow truck should have had the proper tools, Larry should have contacted me regarding his exchange with Volkswagen, and he certainly should have been more apologetic for turning the car into a bomb.

0
★☆☆☆☆

I was towed to Automotive Clinic after my fuel pump stopped working. The mechanics fixed the car and returned it to me 2 days later. The next morning I filled my tank and upon returning home noticed that gas was pouring out of the bottom of the car. After calling the fire department, I called Larry at the Automotive Clinic, he said he would send a tow truck. The tow truck arrived 20 min later without any of the necessary tools and had to return to the shop to retrieve tools necessary to remove the remaining gas from the tank.

When we finally reached the shop, Larry was disingenuous in his apology and refused to accept responsibility. As it turned out, the fuel pump that was installed had a very large fracture in it near the top (why it did not start leaking until the tank was filled). Whether or not the break occurred at the shop, at the Volkswagen supplier, or en route is unknown, what is known is that the mechanic installed a part with a significant fracture in it as though he did not inspect it at all before installing.

Larry said he would investigate the issue with the Volkswagen supplier and get back to me. After two and a half months, I called Larry to get an update, he said that Volkswagen refunded him the cost of the part, implying that Automotive bore no responsibility. He did not provide any documentation of his interaction with Volkswagen, instead claimed that Volkswagen does not document warranty claims. I do not believe that.

In Automotive Clinic's defense, they replaced the fuel pump and the new pump is working fine. No refund was offered, no guarantee that mechanics will inspect future parts was made, and only a half hearted apology was given. The mechanic should have inspected the part, the tow truck should have had the proper tools, Larry should have contacted me regarding his exchange with Volkswagen, and he certainly should have been more apologetic for turning the car into a bomb.

Pros: Eventually the car was repaired

Cons: Mechanic was negligible, staff was rude, car left the shop very unsafe

.

Larry at the Automotive Clinic is a class act. My car was towed there because it was close to where it broke down. He took a look at it and didn't charge me when I had it towed to our regular mechanic. He was extremely courteous and professional. Every customer left there with a grateful smile.

2
★★★★★

Larry at the Automotive Clinic is a class act. My car was towed there because it was close to where it broke down. He took a look at it and didn't charge me when I had it towed to our regular mechanic. He was extremely courteous and professional. Every customer left there with a grateful smile.

Pros: honest business

Cons: none

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A great place to have any auto work done. Reliable, guaranteed and no unnecessary work done that is not needed.

Best auto shop I have even been to!

2
★★★★★

A great place to have any auto work done. Reliable, guaranteed and no unnecessary work done that is not needed.

Best auto shop I have even been to!

Pros: Reliable

 

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