Vroman's Fine Writing Gifts

★★★★☆
  • 667 E Colorado Blvd

    Pasadena, CA 91101

    Map & Directions
  • 626-744-1834

About Vroman's Fine Writing Gifts

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This store was moved back into Vroman's Bookstore. Clearly, other reviewers haven't been there in awhile. The new space is lovely and the staff could not be more helpful. I've had invitations, business cards, and a special birthday project

3
★★★★★

This store was moved back into Vroman's Bookstore. Clearly, other reviewers haven't been there in awhile. The new space is lovely and the staff could not be more helpful. I've had invitations, business cards, and a special birthday project

.

Was waiting for about 10 min before anyone would come and help me. When she did seem very put out. They did not have what I was looking for and when I asked to speak to the manager she says "Your speaking to the assistant manager." I asked to speak to someone higher, she just says "No ones here, I'm a manager." RUDE will take my business somewhere else.

0
★☆☆☆☆

Was waiting for about 10 min before anyone would come and help me. When she did seem very put out. They did not have what I was looking for and when I asked to speak to the manager she says "Your speaking to the assistant manager." I asked to speak to someone higher, she just says "No ones here, I'm a manager." RUDE will take my business somewhere else.

Pros: Location

Cons: Bad Staff

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I went there twice in attempt to buy ink and a pen, the staff's service was rude and arrogant, and when I got home I realize that not only I didn't need bottled ink for the pen she recommended, she also give me the wrong color of ink. I was too lazy to exchange it, so kept it without return. After about 6 month I dropped by again for another fountain pen, and unfortunately was greeted by the same woman. I was looking for a specific type of Mont Blank fountain pen as a gift to my father, which they happen to be out of stock temporally, then I asked if she could show me the approximate size of it so I can order it for now. She said she knew, but she could not show me, so I said "what do you mean? you have all different size of pen under this counter, you can't pick one and say it is about the size of this pen?" and she smeared a smile on her face and said, "that's right, I cannot!" By then I had already decided on a cheaper pen and ink for myself, while she ran up the item, suddenly remembering about the ink color mistake from last time, I said to her, "oh can you check the ink color inside the box? I got the wrong color last time." Then she rolled her eyes and yelled at me and said," well, I didn't know what color was inside the box!" By then I lost my patience too and asked her what her name was, she shook her neck and said' "my name is so and so, and I am THE MANAGER of the store."

I heard that, and went inside the bookstore for a complaint, but never heard a reply from the manager of the bookstore either. A couple days later I inquired about the incident with the office again, a woman told me that I just caught the manager during a bad time, she was having "some dental problem that has been bothering her, that's why she took it out on a customer." I thought to myself, "wow, a dental problem that lasted six month, but ok." so I said "fine, you have my email and phone number, let her give me a call and apologize in person." They never call again.

0
★☆☆☆☆

I went there twice in attempt to buy ink and a pen, the staff's service was rude and arrogant, and when I got home I realize that not only I didn't need bottled ink for the pen she recommended, she also give me the wrong color of ink. I was too lazy to exchange it, so kept it without return. After about 6 month I dropped by again for another fountain pen, and unfortunately was greeted by the same woman. I was looking for a specific type of Mont Blank fountain pen as a gift to my father, which they happen to be out of stock temporally, then I asked if she could show me the approximate size of it so I can order it for now. She said she knew, but she could not show me, so I said "what do you mean? you have all different size of pen under this counter, you can't pick one and say it is about the size of this pen?" and she smeared a smile on her face and said, "that's right, I cannot!" By then I had already decided on a cheaper pen and ink for myself, while she ran up the item, suddenly remembering about the ink color mistake from last time, I said to her, "oh can you check the ink color inside the box? I got the wrong color last time." Then she rolled her eyes and yelled at me and said," well, I didn't know what color was inside the box!" By then I lost my patience too and asked her what her name was, she shook her neck and said' "my name is so and so, and I am THE MANAGER of the store."

I heard that, and went inside the bookstore for a complaint, but never heard a reply from the manager of the bookstore either. A couple days later I inquired about the incident with the office again, a woman told me that I just caught the manager during a bad time, she was having "some dental problem that has been bothering her, that's why she took it out on a customer." I thought to myself, "wow, a dental problem that lasted six month, but ok." so I said "fine, you have my email and phone number, let her give me a call and apologize in person." They never call again.

Pros: Convenient Location

Cons: Bad service

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Vroman's Fine Writing Gifts and Stationary is located on Pasadenas Colorado Avenue down the street from (and owned by) Vroman's Bookstore. As with the bookstore, the high quality and selection at this store is hard to beat. They have a great selection of stationary items as well as pens, including calligraphy pens.

5
★★★★★

Vroman's Fine Writing Gifts and Stationary is located on Pasadenas Colorado Avenue down the street from (and owned by) Vroman's Bookstore. As with the bookstore, the high quality and selection at this store is hard to beat. They have a great selection of stationary items as well as pens, including calligraphy pens.

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.

My husband and I ordered our wedding invitations and thank you cards through Vromans. Their staff was excellent and didn't mind sitting with us through the hours it took to find the perfect invitation. Their turn around time was as promised and they can even do printing themselves in certain cases (we had them print our save the date cards). I really like having a reliable vendor during my wedding planning process, and I appreciated their help with the invitation phrasing. I definitely recommend!

4
★★★★☆

My husband and I ordered our wedding invitations and thank you cards through Vromans. Their staff was excellent and didn't mind sitting with us through the hours it took to find the perfect invitation. Their turn around time was as promised and they can even do printing themselves in certain cases (we had them print our save the date cards). I really like having a reliable vendor during my wedding planning process, and I appreciated their help with the invitation phrasing. I definitely recommend!

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.

Good service and an excellent selection of common and hard to find pens, inks and pencils. After looking for several weeks for a uncommon type of fountain pen ink at a reasonable price I was surprised to find the answer in my back yard. They not only had the ink (and a great selection of other inks), but at a great price. The staff was also extremely helpful in helping me find a replacement nib for my pen - repeatedly calling the service rep at getting the nib quickly shipped out at no additional cost to me. Overall a great place to get high quality pens and pencils.

PROS: Great selection
CONS:

4
★★★★☆

Good service and an excellent selection of common and hard to find pens, inks and pencils. After looking for several weeks for a uncommon type of fountain pen ink at a reasonable price I was surprised to find the answer in my back yard. They not only had the ink (and a great selection of other inks), but at a great price. The staff was also extremely helpful in helping me find a replacement nib for my pen - repeatedly calling the service rep at getting the nib quickly shipped out at no additional cost to me. Overall a great place to get high quality pens and pencils.

PROS: Great selection
CONS:

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They've taken what used to be housed in a small section of the Bookstore, moved it into it's own space and expanded the selection. Beautiful paperweights of brass, glass, and sand filled leather pouches are only some beautiful desk accessories available. They stock the highest quality stationery (Cranes), both plain and monogrammed. We bought our casual wedding invitations and had them printed here. Our proof was done in less than 24 hours, and the final printing turned around in about the same time. What I expected to take a week or more was done in 2 days. The staff is extremely knowledgeable, professional, and friendly, but not pushy in any way.

2
★★★★☆

They've taken what used to be housed in a small section of the Bookstore, moved it into it's own space and expanded the selection. Beautiful paperweights of brass, glass, and sand filled leather pouches are only some beautiful desk accessories available. They stock the highest quality stationery (Cranes), both plain and monogrammed. We bought our casual wedding invitations and had them printed here. Our proof was done in less than 24 hours, and the final printing turned around in about the same time. What I expected to take a week or more was done in 2 days. The staff is extremely knowledgeable, professional, and friendly, but not pushy in any way.

Pros: great staff, excellent products

Cons: , moviegoers use parkin

 

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