Pioneer Plumbing

★★★★☆
  • 11674 Burbank Blvd

    North Hollywood, CA 91601

    Map & Directions
  • 310-242-6337

Home Construction & Remodeling

Home Construction & Remodeling
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3.5 6
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My drains clogged up called several companies
And found out I needed new sewer line installed.
I found pioneer on line they were nice enough to give me free estimate Carlos came out gave me written estimate which was lower by 3400.00 from estimates I received. Thank you pioneer saved me some big bucks.

5
★★★★★

My drains clogged up called several companies
And found out I needed new sewer line installed.
I found pioneer on line they were nice enough to give me free estimate Carlos came out gave me written estimate which was lower by 3400.00 from estimates I received. Thank you pioneer saved me some big bucks.

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first class service and first class company as a whole....I have used them for a number of years now and I can not be more satisfied as a customer....prices are always fair...service is always great...they are clean...on time...and always get things done quickly

5
★★★★★

first class service and first class company as a whole....I have used them for a number of years now and I can not be more satisfied as a customer....prices are always fair...service is always great...they are clean...on time...and always get things done quickly

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Our house had a busted pipe in the middle of the night. We called Pioneer Plumbing in the middle of the night. The plumber arrived at our house about 45 minutes later. He is professional, understanding of the problem and quick to fix the pipe. Thank you Pioneer Plumbing for your help. Not only will we continue to use your company but we will always refer you guys.

5
★★★★★

Our house had a busted pipe in the middle of the night. We called Pioneer Plumbing in the middle of the night. The plumber arrived at our house about 45 minutes later. He is professional, understanding of the problem and quick to fix the pipe. Thank you Pioneer Plumbing for your help. Not only will we continue to use your company but we will always refer you guys.

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Unfortunately, we have come to expect a lower level of customer service from Cable companies, Utility companies, electricians, the DMV - and Plumbers.

I did a 'plumbing+(my zipcode)' search on Google and got about 15 companies nearby. I called all 15 and this company was the ONLY ONE to call me back - with sameday service and a reasonable price.

They arrived near to the end of the time window I was given, but arrived nonetheless.

They were thorough and clean and got the job done (2 things) in about 45min.

These occurances are rare, but if it happens again they will be my FIRST call...

PROS: cheap, thorough
CONS:

4
★★★★☆

Unfortunately, we have come to expect a lower level of customer service from Cable companies, Utility companies, electricians, the DMV - and Plumbers.

I did a 'plumbing+(my zipcode)' search on Google and got about 15 companies nearby. I called all 15 and this company was the ONLY ONE to call me back - with sameday service and a reasonable price.

They arrived near to the end of the time window I was given, but arrived nonetheless.

They were thorough and clean and got the job done (2 things) in about 45min.

These occurances are rare, but if it happens again they will be my FIRST call...

PROS: cheap, thorough
CONS:

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They do not show up during the time they say they will...trust me. After taking off work 3 different days and giving them 3 consecutive chances on three seperate days to fix my plumbing problem. I received a call 2+ hours after the third day they were to fix the problem saying I had to reschedule with them a THIRD time. I told them that I had been more than accomodating and they had to fix it "today" after waiting 5 hours, their response was that they could finally come between 9PM and 11PM on a SATURDAY! I have done more than my part in trying to be an easy customer for this company. Enough!
They just don't seem to care even minimally.
It seems to me that in addition to poor customer service, the company also tries to maximize the number of house calls in order to bill for each house call.
THEY DESERVE THIS NEGATIVE REVIEW.

1
★☆☆☆☆

They do not show up during the time they say they will...trust me. After taking off work 3 different days and giving them 3 consecutive chances on three seperate days to fix my plumbing problem. I received a call 2+ hours after the third day they were to fix the problem saying I had to reschedule with them a THIRD time. I told them that I had been more than accomodating and they had to fix it "today" after waiting 5 hours, their response was that they could finally come between 9PM and 11PM on a SATURDAY! I have done more than my part in trying to be an easy customer for this company. Enough!
They just don't seem to care even minimally.
It seems to me that in addition to poor customer service, the company also tries to maximize the number of house calls in order to bill for each house call.
THEY DESERVE THIS NEGATIVE REVIEW.

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My home warranty sent these plumbers to service my garbage disposal. I took off work to wait for the appointment from 2pm to 4pm. I called at 230pm when I hadn't heard anything and I was told they would definitely be there by 400. We called again at 4:00, and were told that the truck broke down and they would try to send another plumber. It would have been nice if someone told us! At 500 no plumber.

PROS: None
CONS: Unreliable, don't call when they can't make it.

1
★☆☆☆☆

My home warranty sent these plumbers to service my garbage disposal. I took off work to wait for the appointment from 2pm to 4pm. I called at 230pm when I hadn't heard anything and I was told they would definitely be there by 400. We called again at 4:00, and were told that the truck broke down and they would try to send another plumber. It would have been nice if someone told us! At 500 no plumber.

PROS: None
CONS: Unreliable, don't call when they can't make it.

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Message from Pioneer Plumbing

Fast, Same Day Service! FREE Estimates. Serving all of Los Angeles, San Gabriel Valley, San Fernando Valley and Ventura.

More about Pioneer Plumbing

For over 30 years, Pioneer Plumbing & Rooter has proudly served the Southern California areas of Los Angeles, San Fernando Valley, San Gabriel Valley and Ventura. We’re a family owned and operated full-service plumbing contractor, providing residential and commercial services to thousands of satisfied customers and businesses. We do anything from total plumbing installation to the most basic plumbing repairs and services. No job is too large – or too small.

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