Banfield Pet Hospital

★★☆☆☆
  • 2465 E Imperial Hwy

    Brea, CA 92821

    Map & Directions
  • 714-256-4616

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-Sa 7am-7pm, Su 8:30am-5pm
Phones
  • Fax (714-256-0572)
Year Established
  • 1995
2.4 5
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Don't go to the Banfield in Apple Valley, California. One morning, I took my pet into Banfield to get her anal glads expressed. She was brought back to me bleeding. I spoke with Dr. Gonzales about the situation he denied that it was there fault. When I bought her into the hospital she wasn't bleeding. I would never have that Dr. Gonzales touch any of my pets again. By the way, whats up with that receptionist Vilma? Why does she act so fake?

1
★☆☆☆☆

Don't go to the Banfield in Apple Valley, California. One morning, I took my pet into Banfield to get her anal glads expressed. She was brought back to me bleeding. I spoke with Dr. Gonzales about the situation he denied that it was there fault. When I bought her into the hospital she wasn't bleeding. I would never have that Dr. Gonzales touch any of my pets again. By the way, whats up with that receptionist Vilma? Why does she act so fake?

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We've been going to this Banfield for quite a while now. We love our veterinarian (Dr. Nicole) however she was on leave and our dogs were having ear problems. She saved Scooby's life when she had pancreatitis and we truly respect and admire her. Unfortunately, we wanted to get them in so we took an appointment with an unknown vet at their facility. Just to save alot of ranting and aggravation, I was told during my dog's wellness check that she had a mass and that it was breast cancer. Well, after I picked myself up off the floor on that insensitive comment, I asked him to show me what he was talking about. My dog Scooby weighs 64 pounds so she was too heavy to pick up. We both crouched down on the floor (he never even put her on her back and examined her underside) and he told me to but my fingers around one of her nipples and that I would be able to feel a mass. I didn't feel anything and told him just that ... he then said to squeeze a little bit and I would feel it. I felt something very warm in my hand and when I moved it away, it was full of blood. He said a biopsy was needed and then probably surgery which would cost around $2,000 or more. Now mind you, he still hasn't looked at her underside! By this time I'm in tears and quite hysterical. He wanted to start this procedure right away because it would "triple in size in 30 days" and there might be no hope at that point. At this point, a little voice starts talking to me in my head saying "something is not quite right here". I asked him to take her in back and clip her nails. In the meantime, this little vet assistant comes in and asks me when I want to schedule everything. I told her to go to him and ask him for a prescription for antibiotics because I believe she has an abcess or cyst. She proceeds to tell me that she doubts that he will write one because the dog has breast cancer and it will not help. Okay, help me out here ... now they've already classified her as having breast cancer and no tests have been done whatsoever!! When the vet comes back in, I told him that I was displeased with this comments and that we were not getting any tests or surgery done without a second opinion. He keeps on typing in the computer, gives us the paperwork and tells us to pay at the register outside. When I get home, I look at the papers and it shows that Scooby had a perfect wellness report. No abnormalities - everything in great condition. No mention of breast cancer, tumors, NOTHING!! Do you not think he should have put something like "recommended needle biopsy for mass found and owner refused" ... just SOMETHING to refer to his findings. To me, this means that there is something very wrong with this whole situation ... it just tells me that there is a definite lack of integrity here!! They will never touch my animals again!

1
★☆☆☆☆

We've been going to this Banfield for quite a while now. We love our veterinarian (Dr. Nicole) however she was on leave and our dogs were having ear problems. She saved Scooby's life when she had pancreatitis and we truly respect and admire her. Unfortunately, we wanted to get them in so we took an appointment with an unknown vet at their facility. Just to save alot of ranting and aggravation, I was told during my dog's wellness check that she had a mass and that it was breast cancer. Well, after I picked myself up off the floor on that insensitive comment, I asked him to show me what he was talking about. My dog Scooby weighs 64 pounds so she was too heavy to pick up. We both crouched down on the floor (he never even put her on her back and examined her underside) and he told me to but my fingers around one of her nipples and that I would be able to feel a mass. I didn't feel anything and told him just that ... he then said to squeeze a little bit and I would feel it. I felt something very warm in my hand and when I moved it away, it was full of blood. He said a biopsy was needed and then probably surgery which would cost around $2,000 or more. Now mind you, he still hasn't looked at her underside! By this time I'm in tears and quite hysterical. He wanted to start this procedure right away because it would "triple in size in 30 days" and there might be no hope at that point. At this point, a little voice starts talking to me in my head saying "something is not quite right here". I asked him to take her in back and clip her nails. In the meantime, this little vet assistant comes in and asks me when I want to schedule everything. I told her to go to him and ask him for a prescription for antibiotics because I believe she has an abcess or cyst. She proceeds to tell me that she doubts that he will write one because the dog has breast cancer and it will not help. Okay, help me out here ... now they've already classified her as having breast cancer and no tests have been done whatsoever!! When the vet comes back in, I told him that I was displeased with this comments and that we were not getting any tests or surgery done without a second opinion. He keeps on typing in the computer, gives us the paperwork and tells us to pay at the register outside. When I get home, I look at the papers and it shows that Scooby had a perfect wellness report. No abnormalities - everything in great condition. No mention of breast cancer, tumors, NOTHING!! Do you not think he should have put something like "recommended needle biopsy for mass found and owner refused" ... just SOMETHING to refer to his findings. To me, this means that there is something very wrong with this whole situation ... it just tells me that there is a definite lack of integrity here!! They will never touch my animals again!

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If you don't mind the ridiculous prices, this is the place for you. I had several gripes at my Brea Banfield visit (I went on experimental vet visits in research for a suspicious small bump on my dog's head, this was one of them since my friend was conned into their "Optimum Wellness Plan" but wouldn't admit she's overpaying):

1. LIES about the "free" office visit on Tue/Thu!!! LIES! I was charged $45 dollars on a Tuesday, and when I asked about the "free Tue/Thu" deal I was told "That's for vaccines only."
2. This was told by the Unfriendly, unhelpful, noncaring front desk chicks who were chatting about their personal lives instead of doing their jobs.
3. The estimate I recieved was over $1,000--to cut the bump off and test it to see if it's cancerous--this is triple what I paid for at another vet. The list of things they wanted to charge me for the estmate was 3 pages long, and for everything they could think to charge you they were going to. (They also dared to tack on meaningless tests e.g. a test for blood cell count, something pretty useless and unnecessary after consulting with other vets)
4. This visit ultimately gave me the "Big Corporation" feel that was not only noncaring but you were just a walking dollar sign to them.

The only positive was the vet tech and the vet himself. They seemed helpful but shrunk back to poker faces as soon as you gasp about the prices.

PS. I actually considered the "Optimum Wellness Plan" for my dog, because I want to give him the best of everything. I still want to give him the best of everything, but that won't include Banfield and their money-gouging ways.

1
★☆☆☆☆

If you don't mind the ridiculous prices, this is the place for you. I had several gripes at my Brea Banfield visit (I went on experimental vet visits in research for a suspicious small bump on my dog's head, this was one of them since my friend was conned into their "Optimum Wellness Plan" but wouldn't admit she's overpaying):

1. LIES about the "free" office visit on Tue/Thu!!! LIES! I was charged $45 dollars on a Tuesday, and when I asked about the "free Tue/Thu" deal I was told "That's for vaccines only."
2. This was told by the Unfriendly, unhelpful, noncaring front desk chicks who were chatting about their personal lives instead of doing their jobs.
3. The estimate I recieved was over $1,000--to cut the bump off and test it to see if it's cancerous--this is triple what I paid for at another vet. The list of things they wanted to charge me for the estmate was 3 pages long, and for everything they could think to charge you they were going to. (They also dared to tack on meaningless tests e.g. a test for blood cell count, something pretty useless and unnecessary after consulting with other vets)
4. This visit ultimately gave me the "Big Corporation" feel that was not only noncaring but you were just a walking dollar sign to them.

The only positive was the vet tech and the vet himself. They seemed helpful but shrunk back to poker faces as soon as you gasp about the prices.

PS. I actually considered the "Optimum Wellness Plan" for my dog, because I want to give him the best of everything. I still want to give him the best of everything, but that won't include Banfield and their money-gouging ways.

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Banfield Hospital is in the PetSmart market. It makes it a convient location to visit. The doctors there really seem to care about your animals. They do not try to sell you services that are unwarranted. the front desk staff is friendly, but it does seem like they are always understaffed.

4
★★★★☆

Banfield Hospital is in the PetSmart market. It makes it a convient location to visit. The doctors there really seem to care about your animals. They do not try to sell you services that are unwarranted. the front desk staff is friendly, but it does seem like they are always understaffed.

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Ratings_icons Ratings_icons

.

Banfield Hospital is in the PetSmart market. It makes it a convient location to visit. The dortors there really seem to care about your animals. They do not try to sell you services that are unwarranted. the front desk staff is friendly, but it does seem like they are always understaffed.

5
★★★★★

Banfield Hospital is in the PetSmart market. It makes it a convient location to visit. The dortors there really seem to care about your animals. They do not try to sell you services that are unwarranted. the front desk staff is friendly, but it does seem like they are always understaffed.

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Message from Banfield Pet Hospital

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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