California Pizza Kitchen

★★★☆☆
  • 24155 Laguna Hills Mall Ste 1000

    Laguna Hills, CA 92653

    Map & Directions
  • 949-458-9600

About California Pizza Kitchen

Hours
Sunday 10:30AM - 8:30PM ,Monday 10:30AM - 9:30PM ,Tuesday 10:30AM - 9:30PM ,Wednesday 10:30AM - 9:30PM ,Thursday 10:30AM - 9:30PM ,Friday 10:30AM - 9:30PM ,Saturday 10:30AM - 9:30PM

Food

Food
More choices in Laguna Hills:
Resultset_next

Sundried Tomato of Laguna Beach

361 Forest Ave Ste 309 Laguna Beach, CA

Resultset_next

Bistango

19100 Von Karman Ave 100 Irvine, CA

2.6667 3
Hi! Sign in to let us know how California Pizza Kitchen was?
Write a Review
.

Food was average. The waitress made 2 mistakes--she forgot to get more dressing that we asked for, and she had only one scoop of ice cream on the fudge brownie instead of two that we asked for. When the bill came, it was at least 1/3 more

3
★★★★★

Food was average. The waitress made 2 mistakes--she forgot to get more dressing that we asked for, and she had only one scoop of ice cream on the fudge brownie instead of two that we asked for. When the bill came, it was at least 1/3 more

.

Ever had a 'fun meal' with the family?
CPK..in Laguna Hills Mall.. El Toro Road.. is a NO GO

CPK.. has 12.00 pizza.. and is .. a pizza with lettuce and a few pieces of chicken sprinkled on top.. NOT worth the price

CPK.. has a 'free scratcher' .. when you 'return'.. only the MGR.. can scratch the card.. to get to your 'hidden' prize.. a WHOPPING 1.20.. !!! WOW.

The whole thing stinks of .. 'gimmickry'.. oh yea.. hold onto your 'scratcher'.. it's worth.. um.. a buck !

Not even a glass of tea for a return customer.. what an insult.. No More Calif. Pizza For US !

0
★☆☆☆☆

Ever had a 'fun meal' with the family?
CPK..in Laguna Hills Mall.. El Toro Road.. is a NO GO

CPK.. has 12.00 pizza.. and is .. a pizza with lettuce and a few pieces of chicken sprinkled on top.. NOT worth the price

CPK.. has a 'free scratcher' .. when you 'return'.. only the MGR.. can scratch the card.. to get to your 'hidden' prize.. a WHOPPING 1.20.. !!! WOW.

The whole thing stinks of .. 'gimmickry'.. oh yea.. hold onto your 'scratcher'.. it's worth.. um.. a buck !

Not even a glass of tea for a return customer.. what an insult.. No More Calif. Pizza For US !

.

Food at CPK is normally good however one bad experience can make people think twice about going back. Here's my plight and complaint...After my wife gave birth at a nearby hospital, she ordered BBQ chopped salad take-out from the Laguna Hills CPK as a treat from the typically bad hospital food. I picked up the food and delivered the food to my wife. As she finishes half her salad and a piece of bread, she notices that the remaining pieces of bread had black/green stuff in the middle of all the pieces of bread. After closer examination, it turns out to be MOLD...with disgust and a lost appetite, I called the restaurant back to complain. The night shift manager asked that I bring the bread back to the restaurant the next day and the manager at that time will take care of the situation. That's when it all went to HELL!!!

I brought the samples back to the manager, David Bonilla, the next day and all he could say was thanks for bringing the samples back and he will send it to the bread company. I waited for some kind of sincere apology with a reparation of some sort like a refund of the meal or complimetary dish on your next visit. None of that sort. He said the bread was free so he can offer me some more free bread if i'd like. In other words, he didn't feel that consumer eating moldy bread from his restaurant was not an incident big enough for a gesture of that sort. I said a customer can have a bad experience at your restaurant & get their meal comped but having my wife eat moldy bread from your restaurant wasn't good enough. I was so appalled & upset at the situation. On top of that, I asked for the corporate office to file a complaint and he antogonized me even more to go ahead & call & see if anything happens. This whole experience was unbelievable & certainly unacceptable. I thought managers are trained to diffuse these situations but apparently not. He didn't even obtain information or write down some incident report for further investigation.

0
★☆☆☆☆

Food at CPK is normally good however one bad experience can make people think twice about going back. Here's my plight and complaint...After my wife gave birth at a nearby hospital, she ordered BBQ chopped salad take-out from the Laguna Hills CPK as a treat from the typically bad hospital food. I picked up the food and delivered the food to my wife. As she finishes half her salad and a piece of bread, she notices that the remaining pieces of bread had black/green stuff in the middle of all the pieces of bread. After closer examination, it turns out to be MOLD...with disgust and a lost appetite, I called the restaurant back to complain. The night shift manager asked that I bring the bread back to the restaurant the next day and the manager at that time will take care of the situation. That's when it all went to HELL!!!

I brought the samples back to the manager, David Bonilla, the next day and all he could say was thanks for bringing the samples back and he will send it to the bread company. I waited for some kind of sincere apology with a reparation of some sort like a refund of the meal or complimetary dish on your next visit. None of that sort. He said the bread was free so he can offer me some more free bread if i'd like. In other words, he didn't feel that consumer eating moldy bread from his restaurant was not an incident big enough for a gesture of that sort. I said a customer can have a bad experience at your restaurant & get their meal comped but having my wife eat moldy bread from your restaurant wasn't good enough. I was so appalled & upset at the situation. On top of that, I asked for the corporate office to file a complaint and he antogonized me even more to go ahead & call & see if anything happens. This whole experience was unbelievable & certainly unacceptable. I thought managers are trained to diffuse these situations but apparently not. He didn't even obtain information or write down some incident report for further investigation.

Cons: Unprofessional manager

Editorial from

High chairs, crayons, and plenty of pizza options to fit any picky pallet. Gluten free options available. Most locations have changing stations.

 

Wait, you're the expert.

If you've been to or used California Pizza Kitchen, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review