Town & Country Cleaners

★★★☆☆
  • 855 El Camino Real 42

    Palo Alto, CA 94301

    Map & Directions
  • 650-329-0998

About Town & Country Cleaners

Hours
Business Hours: Monday-Friday 8 a.m.-6 p.m. Saturday 9 a.m.-5 p.m. We are closed on Sundays and holidays

Personal Services

Personal Services
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2.5 2
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I know that a lot of dry-cleaners get a bad rep but this one deserves it.

After wearing a white dress once, I discovered a small stain on the back of it. I brought the dress to Town & Country cleaners only to find (when I picked it up a week later) that part of the dress had been shredded during the cleaning process. I was first told that I dropped it off in that condition (which I did not), then I was told that it was the manufacturer??s fault and that this type of adornment could not be cleaned without being ruined. After pointing out that I left the dress in their responsibility and that if it couldn??t be cleaned than they shouldn??t have cleaned it, I was informed that they ??did not know? the fabric would fray and they weren??t responsible. I took the dress to the store I bought it at (BCBG) at which the sales lady showed me 6 other dresses with the same hem line and unequivocally stood by the opinion that they cleaners ruined my dress. Seeing as how BCBG is an international, reputable company I am strongly inclined to take their word for it, over some dirty hole in the wall cleaners. The only reason I didn??t take the cleaners to small claims court is because the sales lady was amazing enough just to give me a refund.

I will NEVER go to this cleaner again. Not only did they ruin my dress, deny it and treat me horribly as a customer, but they did not even get the dress completely clean.

1
★☆☆☆☆

I know that a lot of dry-cleaners get a bad rep but this one deserves it.

After wearing a white dress once, I discovered a small stain on the back of it. I brought the dress to Town & Country cleaners only to find (when I picked it up a week later) that part of the dress had been shredded during the cleaning process. I was first told that I dropped it off in that condition (which I did not), then I was told that it was the manufacturer??s fault and that this type of adornment could not be cleaned without being ruined. After pointing out that I left the dress in their responsibility and that if it couldn??t be cleaned than they shouldn??t have cleaned it, I was informed that they ??did not know? the fabric would fray and they weren??t responsible. I took the dress to the store I bought it at (BCBG) at which the sales lady showed me 6 other dresses with the same hem line and unequivocally stood by the opinion that they cleaners ruined my dress. Seeing as how BCBG is an international, reputable company I am strongly inclined to take their word for it, over some dirty hole in the wall cleaners. The only reason I didn??t take the cleaners to small claims court is because the sales lady was amazing enough just to give me a refund.

I will NEVER go to this cleaner again. Not only did they ruin my dress, deny it and treat me horribly as a customer, but they did not even get the dress completely clean.

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1 out of 1 people found this review helpful.

.

A very quick drive or jog for Stanford students and staff. The prices can be a bit high, but they also offer same day service.

Located in a great shopping center for doing errands. A few doors down you'll find a Longs Drug, Peets Coffee, Jamba Juice, and Coldstone as well as many retail stores.

PROS: convenient location, good quality
CONS: can be pricey

4
★★★★☆

A very quick drive or jog for Stanford students and staff. The prices can be a bit high, but they also offer same day service.

Located in a great shopping center for doing errands. A few doors down you'll find a Longs Drug, Peets Coffee, Jamba Juice, and Coldstone as well as many retail stores.

PROS: convenient location, good quality
CONS: can be pricey

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