Pizza Factory

★★★☆☆
  • 12273 Highland Ave Ste 132

    Etiwanda, CA 91739

    Map & Directions
  • 909-463-4544

Food

Food
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The Pizza is awsome. Customer service is great. The new owner is very family oriented, ready to serve and make his customers feel at home. My husband, my grandson and I went there for dinner yesterday and there was a baseball team of 2 or 3 year olds having pizza and recieving awards. When it was over some of the parents and kids left. However there were still about 6 adults and 5 children from that group still there. The owner came out with free ice cream for them. That put a smile on children's faces. That is going above and beyond the basic customer service. My favorate pizza is the bacon, sausage and pepperoni. We will definetly go there again.

2
★★★★☆

The Pizza is awsome. Customer service is great. The new owner is very family oriented, ready to serve and make his customers feel at home. My husband, my grandson and I went there for dinner yesterday and there was a baseball team of 2 or 3 year olds having pizza and recieving awards. When it was over some of the parents and kids left. However there were still about 6 adults and 5 children from that group still there. The owner came out with free ice cream for them. That put a smile on children's faces. That is going above and beyond the basic customer service. My favorate pizza is the bacon, sausage and pepperoni. We will definetly go there again.

Pros: Seating inside and outside

Cons: Although windows tinted sun very bright late afternoon

.

At 38 wks pregnant & went to The Pizza Factory for dinner & ordered a special that was 2 lrg. pizzas w/ 2 toppings for $22. I requested a sauce change on 1 pizza from regular pizza sauce to pesto sauce. They told me there would be an additional fee which I was ok with because I thought it would be minimal. They ended up charging me an additional $7.18 for a pesto sauce instead of just switching the pizza sauce & informed me that it was now a ??specialty pizza.? (My brother orders this pizza at the Sonora, CA location & they don??t even charge him a sauce charge.) I brought it to the cashier's attention after we had paid and she said that we needed to talk with the owner & that he was gone for the day. I went back the next day & he was incredibly rude to me, would NOT REFUND ANY money to me & told me "if you can't afford to eat out, you shouldn't!!!" He then chased/followed me out of the store telling me that ??I don't need your business? and ??I??m not even going to tell you what type of person I think you are!" He was incredibly unprofessional and his actions were offensive. It's unbelievable that he had the audacity to chase/follow a pregnant woman (who's 2 wks out from her due date) out of his store to further insult her.

0
★☆☆☆☆

At 38 wks pregnant & went to The Pizza Factory for dinner & ordered a special that was 2 lrg. pizzas w/ 2 toppings for $22. I requested a sauce change on 1 pizza from regular pizza sauce to pesto sauce. They told me there would be an additional fee which I was ok with because I thought it would be minimal. They ended up charging me an additional $7.18 for a pesto sauce instead of just switching the pizza sauce & informed me that it was now a ??specialty pizza.? (My brother orders this pizza at the Sonora, CA location & they don??t even charge him a sauce charge.) I brought it to the cashier's attention after we had paid and she said that we needed to talk with the owner & that he was gone for the day. I went back the next day & he was incredibly rude to me, would NOT REFUND ANY money to me & told me "if you can't afford to eat out, you shouldn't!!!" He then chased/followed me out of the store telling me that ??I don't need your business? and ??I??m not even going to tell you what type of person I think you are!" He was incredibly unprofessional and his actions were offensive. It's unbelievable that he had the audacity to chase/follow a pregnant woman (who's 2 wks out from her due date) out of his store to further insult her.

Pros: Great pizza

Cons: HORRIBLE CUSTOMER SERVICE/OVER CHARGES CUSTOMERS

Message from Pizza Factory

We warmly Welcome you to our home away from home and hope that you enjoy your time with us here at the Pizza Factory® as much as we enjoy serving and meeting you. God Bless. The Bryan Family

More about Pizza Factory

http://facebook.com/rcpizzafactory | Pizza Factory - Rancho Cucamonga | Looking for some great tasting pizza freshly made? Come visit with your friends and share the best pizza place in town. http://ranchocucamonga.pizzafactory.com/ We make our own dough, use only the freshest vegetables, use only the choicest meats, use real 100% mozzarella cheese, blend our own sauce to perfection and prepare every pizza to order. Awesome!

 

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