Toys R US

★★★☆☆
  • 1411 S Bradley Rd

    Santa Maria, CA 93454

    Map & Directions
  • 805-925-5266

About Toys R US

Hours
Sun 10am-8pm, Mon-Fri 10am-9:30pm, Sat 9am-9:30pm

Shopping

Shopping
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3.0 2
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They finally Redid the Toys r us in Santa Maria I was impressed with the way it looked.. It still looked brand new... Way to go guys!!!
What I was not impressed with was the service... It was the first cashier that I went to... I was having my older son pick up the toy that his brother had thrown down and we were going to buy and she kept kinda yelling MAAM ARE YOU READY!! And I know that she could hear me and say what was going on. But she still kept yelling and I told her yes give me a second... She got upset...
Now the last girl that I dealt with was very good.. The elephant that I had bought would not work so she searched and searched and finally found a small screw driver that did fit it.. She was nice and great with the return..

2
★★★★☆

They finally Redid the Toys r us in Santa Maria I was impressed with the way it looked.. It still looked brand new... Way to go guys!!!
What I was not impressed with was the service... It was the first cashier that I went to... I was having my older son pick up the toy that his brother had thrown down and we were going to buy and she kept kinda yelling MAAM ARE YOU READY!! And I know that she could hear me and say what was going on. But she still kept yelling and I told her yes give me a second... She got upset...
Now the last girl that I dealt with was very good.. The elephant that I had bought would not work so she searched and searched and finally found a small screw driver that did fit it.. She was nice and great with the return..

Pros: new store not torn up yet due to careless people

Cons: cashiers were not friendly at all!!!

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Where do I start to describe how horrible our local Toys R Us store is? I have had nothing but trouble with this store over the years. First off, every single time that I have gone to purchase a large item (usually a baby item like a highchair, stroller, etc) and I take the ticket to the front, the people in the back can never find the item and say that it shows they have several in stock but they just can't find them in the back.

The customer service is terrible at this store. The employees just do not care whether the customer is satisfied or not. My most recent negative experience was when my son received a toy as a gift and it was defective. I took the item back and told them that I would like to exchange the toy for one that worked - I didn't want a refund, just a working toy. They said that they could not do anything without a receipt. I told them that the person who gave it to him did not have a receipt, but I just wanted to exchange it for a working item. They brought the manager over and she has a very snotty attitude an refused to do anything to help us. I told her "so, let me get this straight - Toys R Us gets to keep the money for a defective item that they sold and we have to keep a broken toy." She said that that was correct.

I even tried dealing with the customer service online and they would not budge either. They insisted that without a receipt, they could do nothing.

Even though they frequently have good prices, I will not be buying anything from Toys R Us in the future.

2
★★☆☆☆

Where do I start to describe how horrible our local Toys R Us store is? I have had nothing but trouble with this store over the years. First off, every single time that I have gone to purchase a large item (usually a baby item like a highchair, stroller, etc) and I take the ticket to the front, the people in the back can never find the item and say that it shows they have several in stock but they just can't find them in the back.

The customer service is terrible at this store. The employees just do not care whether the customer is satisfied or not. My most recent negative experience was when my son received a toy as a gift and it was defective. I took the item back and told them that I would like to exchange the toy for one that worked - I didn't want a refund, just a working toy. They said that they could not do anything without a receipt. I told them that the person who gave it to him did not have a receipt, but I just wanted to exchange it for a working item. They brought the manager over and she has a very snotty attitude an refused to do anything to help us. I told her "so, let me get this straight - Toys R Us gets to keep the money for a defective item that they sold and we have to keep a broken toy." She said that that was correct.

I even tried dealing with the customer service online and they would not budge either. They insisted that without a receipt, they could do nothing.

Even though they frequently have good prices, I will not be buying anything from Toys R Us in the future.

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