Suzannes Bridal - CLOSED

★★★☆☆
  • 169 Cohasset Rd Ste 6

    Chico, CA 95926

    Map & Directions
  • 530-332-9331

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I bought my dress from Suzannes Bridal 10 years ago. She recommended I purchase a dress larger than I needed so that alterations could be made for a tailored fit. Not only was the dress HUGE, but her seamstress wrote down my measurement incorrectly. After the initial fitting, I had the dress altered three times by Suzannes seamstress! (which I had to pay for!) By the time I got my dress, (three days before my wedding) it was ruined. I went to San Fransisco and bought a new dress.
It was a horrible experience!! I would NOT recommend any to this shop!

1
★☆☆☆☆

I bought my dress from Suzannes Bridal 10 years ago. She recommended I purchase a dress larger than I needed so that alterations could be made for a tailored fit. Not only was the dress HUGE, but her seamstress wrote down my measurement incorrectly. After the initial fitting, I had the dress altered three times by Suzannes seamstress! (which I had to pay for!) By the time I got my dress, (three days before my wedding) it was ruined. I went to San Fransisco and bought a new dress.
It was a horrible experience!! I would NOT recommend any to this shop!

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Before I get negative comments I want to state that Yes, I was there months before my wedding.. and yes, I had to have it altered.
I had appointments... I called ahead of time. I asked questions, but still each time I was at my appointment, the alterations from the previous fittings had not been completed or even started. I waited for over 3 hours one day to try on my dress while they were hurriedly sewing it. All I ever got were excuses. No apologies. None. Months went by and the wedding was close. I went in for the final fitting.. and you've guessed it! The dress had not be touched since the last fitting. Day before the wedding, appointment to pick up the finished dress... I go in.. and IT'S NOT DONE AT ALL.. nothing's been done to complete the gown. For one hour, they can't even find my dress. When they find it, it has all the alterations from before still pinned up and ready to sew... but nothing done. I am in tears.. and walk out of the store. Call mom.. send in the troops! Mom (72 yrs old) drives over to talk to the owner.. gets excuses.. parks her fanny on the couch and tells the owner politely that she isn't leaving until my dress is completed and handed over to her. Dress finally gets done hours later.. and they forgot to give her my shoes or my shawl that went with the gown.. at this point, who cares about the shoes??? I am not a bridezilla. I am a gentle lady. Save your heartache~ go somewhere else.

0
★☆☆☆☆

Before I get negative comments I want to state that Yes, I was there months before my wedding.. and yes, I had to have it altered.
I had appointments... I called ahead of time. I asked questions, but still each time I was at my appointment, the alterations from the previous fittings had not been completed or even started. I waited for over 3 hours one day to try on my dress while they were hurriedly sewing it. All I ever got were excuses. No apologies. None. Months went by and the wedding was close. I went in for the final fitting.. and you've guessed it! The dress had not be touched since the last fitting. Day before the wedding, appointment to pick up the finished dress... I go in.. and IT'S NOT DONE AT ALL.. nothing's been done to complete the gown. For one hour, they can't even find my dress. When they find it, it has all the alterations from before still pinned up and ready to sew... but nothing done. I am in tears.. and walk out of the store. Call mom.. send in the troops! Mom (72 yrs old) drives over to talk to the owner.. gets excuses.. parks her fanny on the couch and tells the owner politely that she isn't leaving until my dress is completed and handed over to her. Dress finally gets done hours later.. and they forgot to give her my shoes or my shawl that went with the gown.. at this point, who cares about the shoes??? I am not a bridezilla. I am a gentle lady. Save your heartache~ go somewhere else.

Pros: Lots of dresses.. but poor quality service

Cons: If they get your dress done on time.. you are lucky!

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Horrible horrible service. We ordered our flower girls' dress Jan 25th for a May 1st wedding. It was supposed to take 10 weeks. Still no dress. Its April 20th. I have been calling steadily for a week and Suzanne will not return any calls. Won't tell us ANYTHING! Did they truly order it? Have they even called the company who's shipping it? Horrible, horrible service. Do NOT rely on these people to provide ANYTHING for your wedding. They are unresponsive, disorganized and once they have your money they could care less if you get what you ordered. RUN from this place!

1
★☆☆☆☆

Horrible horrible service. We ordered our flower girls' dress Jan 25th for a May 1st wedding. It was supposed to take 10 weeks. Still no dress. Its April 20th. I have been calling steadily for a week and Suzanne will not return any calls. Won't tell us ANYTHING! Did they truly order it? Have they even called the company who's shipping it? Horrible, horrible service. Do NOT rely on these people to provide ANYTHING for your wedding. They are unresponsive, disorganized and once they have your money they could care less if you get what you ordered. RUN from this place!

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I got married in May 2009. Suzanne's was the first place I shopped for a dress and they actually had a very good selection. I found the dress I loved and ordered it (even though I had been told by NUMEROUS people not to deal with them at all). I got my dress in a reasonable amount of time (something like 2 months) and thankfully did not have to have any alterations done. The customer service was OK, definitely not great. I took my dress in about a 2 weeks before the wedding so I could have it steamed and they said it would only take a week maybe. 2 weeks later, and on my way to our rehearsal, I had to finally go into the store and wait for them to steam it while I was there (even after calling numerous times to see if it was ready). The dress was perfect for my wedding day. But after that is when my REAL trouble and frustration started.
Suzanne's offers a service to clean and preserve your wedding dress. DO NOT USE THIS SERVICE.
I took my dress in to get it cleaned in July. They said it would take about a month or a month and a half and they would call me when it was ready. 2 months later, still no call. I called them and they reassured me they were just a little behind schedule and it should be done within the next few weeks. Another month goes by, still no word from Suzanne's. I call to find out that the owners of the dry cleaners they use had some health issues and that they were a little backed up. Okay, I can understand that and sympathize with them. So I wait. And wait. And wait. 2 months go by, STILL NO CALL. Not even a courtesy call to say sorry that it is taking so long. Nothing. My mom and mother-in-law both have gone in to talk to them about it and they always have more and more excuses. I paid $100 upfront for the cleaning only. It has now been 8 months since I took my wedding dress in to get it DRY CLEANED and I STILL do not have it back.
I AM SO FRUSTRATED WITH SUZANNE'S BRIDAL. 10 months after our wedding, I'm pretty sure the dirt and grime is set in and is not going to be able to be cleaned. This is so unprofessional. I'm sorry that the people at the dry cleaners have been sick or whatnot. But that is not my fault. It is your responsibility as a business to realize that "hey, maybe we should go pick the dress up and take it somewhere else to get it cleaned." I think it is absolutely unacceptable to tell me my dress will be ready in 2 months and 8 months later, I still do not have it back. There are many other small details that make Suzanne's a horrible business, but I don't have the patience to write it all out. Basically, if you want a dress from here, buy it. But DO NOT use ANY of their other services. Absolutely a terrible way to run a business.

1
★☆☆☆☆

I got married in May 2009. Suzanne's was the first place I shopped for a dress and they actually had a very good selection. I found the dress I loved and ordered it (even though I had been told by NUMEROUS people not to deal with them at all). I got my dress in a reasonable amount of time (something like 2 months) and thankfully did not have to have any alterations done. The customer service was OK, definitely not great. I took my dress in about a 2 weeks before the wedding so I could have it steamed and they said it would only take a week maybe. 2 weeks later, and on my way to our rehearsal, I had to finally go into the store and wait for them to steam it while I was there (even after calling numerous times to see if it was ready). The dress was perfect for my wedding day. But after that is when my REAL trouble and frustration started.
Suzanne's offers a service to clean and preserve your wedding dress. DO NOT USE THIS SERVICE.
I took my dress in to get it cleaned in July. They said it would take about a month or a month and a half and they would call me when it was ready. 2 months later, still no call. I called them and they reassured me they were just a little behind schedule and it should be done within the next few weeks. Another month goes by, still no word from Suzanne's. I call to find out that the owners of the dry cleaners they use had some health issues and that they were a little backed up. Okay, I can understand that and sympathize with them. So I wait. And wait. And wait. 2 months go by, STILL NO CALL. Not even a courtesy call to say sorry that it is taking so long. Nothing. My mom and mother-in-law both have gone in to talk to them about it and they always have more and more excuses. I paid $100 upfront for the cleaning only. It has now been 8 months since I took my wedding dress in to get it DRY CLEANED and I STILL do not have it back.
I AM SO FRUSTRATED WITH SUZANNE'S BRIDAL. 10 months after our wedding, I'm pretty sure the dirt and grime is set in and is not going to be able to be cleaned. This is so unprofessional. I'm sorry that the people at the dry cleaners have been sick or whatnot. But that is not my fault. It is your responsibility as a business to realize that "hey, maybe we should go pick the dress up and take it somewhere else to get it cleaned." I think it is absolutely unacceptable to tell me my dress will be ready in 2 months and 8 months later, I still do not have it back. There are many other small details that make Suzanne's a horrible business, but I don't have the patience to write it all out. Basically, if you want a dress from here, buy it. But DO NOT use ANY of their other services. Absolutely a terrible way to run a business.

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The most disjointed, disorganized store I have ever seen and the service is not much better than the store's appearance. It took my saleslady less than 10 minutes to tell me they were less than David's Bridal for their alterations (I never asked), and that Corwin's did not have the designer of the dress I first tried on. Again, I never asked. I sensed they were a little too desperate to make a sale and that made me want to RUN!!!!!! I just did not feel good in this store. Also, I didn't like being told every dress was "gorgeous, honey."

1
★☆☆☆☆

The most disjointed, disorganized store I have ever seen and the service is not much better than the store's appearance. It took my saleslady less than 10 minutes to tell me they were less than David's Bridal for their alterations (I never asked), and that Corwin's did not have the designer of the dress I first tried on. Again, I never asked. I sensed they were a little too desperate to make a sale and that made me want to RUN!!!!!! I just did not feel good in this store. Also, I didn't like being told every dress was "gorgeous, honey."

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I have heard many negative comments about this shop but I cannot say the same. Suzanne is a polite lady who runs a busy store. I got a good deal on a beautiful dress. Suzanne gave me a significant discount off of a designer dress, so being paitent and friendly pays off. The girls who helped me were great. I will agree with the many people who complain about their time management skills. I had to wait in the store for my dress to be completed a few times despite the fact that I had made appointments far in advance. My advise is to check in with them often to make sure your dress is a priority, set early deadlines for the completion of your dress and have someone else do the alterations because I feel that I was overcharged for the amount of work that was done. Think again before you avoid this store... you may find exactly what you are looking for.

4
★★★★☆

I have heard many negative comments about this shop but I cannot say the same. Suzanne is a polite lady who runs a busy store. I got a good deal on a beautiful dress. Suzanne gave me a significant discount off of a designer dress, so being paitent and friendly pays off. The girls who helped me were great. I will agree with the many people who complain about their time management skills. I had to wait in the store for my dress to be completed a few times despite the fact that I had made appointments far in advance. My advise is to check in with them often to make sure your dress is a priority, set early deadlines for the completion of your dress and have someone else do the alterations because I feel that I was overcharged for the amount of work that was done. Think again before you avoid this store... you may find exactly what you are looking for.

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I'm not sure where all the negative comments come from, but I had been engaged for 6 years and had gone into Suzannes at least twice a year to look at dresses. They have always been helpful and I have never seen them treat anybody unfairly or rude. I recently bought my dress off the rack only 6 weeks before the wedding. They had all of my alterations done within 2 weeks (just like they promised). Their alterations are very affordable unlike another place in town. Courtney was always polite and helped me with anything I needed. My wedding and my dress were both perfect. Suzannes has the best selection and I would highly recommend them.

5
★★★★★

I'm not sure where all the negative comments come from, but I had been engaged for 6 years and had gone into Suzannes at least twice a year to look at dresses. They have always been helpful and I have never seen them treat anybody unfairly or rude. I recently bought my dress off the rack only 6 weeks before the wedding. They had all of my alterations done within 2 weeks (just like they promised). Their alterations are very affordable unlike another place in town. Courtney was always polite and helped me with anything I needed. My wedding and my dress were both perfect. Suzannes has the best selection and I would highly recommend them.

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It's funny how alot of the negative comments have some type of praise for corwin's bridal. i went to corwin's twice and was treated like a piece of dirt. the sales ladies were rude and pushy. i was not allowed to look though the dresses only the magazine's. when a new customer walked in the girl that was helping me closed my book and went to her. very unprofessional. not only that but at the bridal fair on 8/16/09 corwin's had the audacity to sit there and bad mouth suzanne's for twenty minutes while i was talking to them, not classy ladies. suzanne's bridal is very nice. lots to choose from and great customer service. i bought my dress for a very reasonable price and so have my friends. i recommend them for their selection, prices and customer service.

5
★★★★★

It's funny how alot of the negative comments have some type of praise for corwin's bridal. i went to corwin's twice and was treated like a piece of dirt. the sales ladies were rude and pushy. i was not allowed to look though the dresses only the magazine's. when a new customer walked in the girl that was helping me closed my book and went to her. very unprofessional. not only that but at the bridal fair on 8/16/09 corwin's had the audacity to sit there and bad mouth suzanne's for twenty minutes while i was talking to them, not classy ladies. suzanne's bridal is very nice. lots to choose from and great customer service. i bought my dress for a very reasonable price and so have my friends. i recommend them for their selection, prices and customer service.

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I had heard some very negative things about this store, but figured I'd check it out myself. I walked in to see a bride-to-be literally sobbing. Reason? She had gone in several times to get her dress altered and it was never done on schedule. She was there to pick up her dress and her wedding was THAT evening!
I walked out, so I can't comment on the quality of the dresses (Told the bride I just wanted to show her my support). Had I ruined someone's special day I would be apologizing all over the place but that did not happen at Suzanne's Bridal. The saleswoman and maybe she was the owner, attitude infuriated me and the bride's mom. I don't know if these are the exact words the saleswoman used, but it is dam close. "Your dress is done and looks great on you. So go and enjoy your day."

Typically, I am not the type of person to badmouth anyone, but after hearing another horror story about this store today, I decided this merited a comment.

1
★☆☆☆☆

I had heard some very negative things about this store, but figured I'd check it out myself. I walked in to see a bride-to-be literally sobbing. Reason? She had gone in several times to get her dress altered and it was never done on schedule. She was there to pick up her dress and her wedding was THAT evening!
I walked out, so I can't comment on the quality of the dresses (Told the bride I just wanted to show her my support). Had I ruined someone's special day I would be apologizing all over the place but that did not happen at Suzanne's Bridal. The saleswoman and maybe she was the owner, attitude infuriated me and the bride's mom. I don't know if these are the exact words the saleswoman used, but it is dam close. "Your dress is done and looks great on you. So go and enjoy your day."

Typically, I am not the type of person to badmouth anyone, but after hearing another horror story about this store today, I decided this merited a comment.

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I recently bought my wedding dress from this store of the rack. You know it wasn't as bad as some of these reviews say. I had to wait for may be ten minutes when I walked in but that is expected there are other people with appointments as well as other walk ins. They had me look through the racks at first to see what I liked the dresses where a little cramped but dresses are big they take up a lot of room and they have a huge selection. All of the girls I spoke with were very sweet, they kept my budget in mind. Suzanne found my dress it was a little more then my budget but she went ahead and cut the price down to my budget. I loved it here and I will have my alterations done here as well. people say OMG my dress isn't done on time my advise fib tell them your wedding date is a month before your wedding then you know you will get your dress on time....I am not stressed because of time and a lot of these reviews sound like "princess brides" anyways great store friendly staff

4
★★★★☆

I recently bought my wedding dress from this store of the rack. You know it wasn't as bad as some of these reviews say. I had to wait for may be ten minutes when I walked in but that is expected there are other people with appointments as well as other walk ins. They had me look through the racks at first to see what I liked the dresses where a little cramped but dresses are big they take up a lot of room and they have a huge selection. All of the girls I spoke with were very sweet, they kept my budget in mind. Suzanne found my dress it was a little more then my budget but she went ahead and cut the price down to my budget. I loved it here and I will have my alterations done here as well. people say OMG my dress isn't done on time my advise fib tell them your wedding date is a month before your wedding then you know you will get your dress on time....I am not stressed because of time and a lot of these reviews sound like "princess brides" anyways great store friendly staff

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Do you believe that you deserve to be treated well? Do you feel uncomfortable with pushy salespeople? Do you listen to recommendations from others? Did you read the other reviews? If you answered yes to any of these questions you know this is NOT the place you want to buy your wedding gown.

1
★☆☆☆☆

Do you believe that you deserve to be treated well? Do you feel uncomfortable with pushy salespeople? Do you listen to recommendations from others? Did you read the other reviews? If you answered yes to any of these questions you know this is NOT the place you want to buy your wedding gown.

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My experience at Suzanne's has been different. Maybe maturity has something to do with what one expects from a bridal shopping experience. I'm 48. Suzanne's was my second stop. Although I have purchased a number of formal gowns at Corwin's, I was not impressed with their selection of gowns nor with the idea of having to look through a very limited catalog to see what they had in the store. At Suzanne's, I described my "perfect gown" to the attendant and she brought several for me to choose from. I didn't have to paw through all of the dresses to find what I was looking for. Although at first glance, I felt the final dress that she brought was totally inappropriate, I trusted her knowledge of her stock and what would work on my body style. The dress was perfect!! And, it was not the most, nor the least expensive, but well within my budget expectations.

I would agree that the space is a bit cramped. I would also expect sales people - especially those on commission, if indeed they are - to attempt to boost their sales. Duh. That's their job!! Perhaps the "Princess Brides" need to take a look at their own expectations and attitudes.

3
★★★☆☆

My experience at Suzanne's has been different. Maybe maturity has something to do with what one expects from a bridal shopping experience. I'm 48. Suzanne's was my second stop. Although I have purchased a number of formal gowns at Corwin's, I was not impressed with their selection of gowns nor with the idea of having to look through a very limited catalog to see what they had in the store. At Suzanne's, I described my "perfect gown" to the attendant and she brought several for me to choose from. I didn't have to paw through all of the dresses to find what I was looking for. Although at first glance, I felt the final dress that she brought was totally inappropriate, I trusted her knowledge of her stock and what would work on my body style. The dress was perfect!! And, it was not the most, nor the least expensive, but well within my budget expectations.

I would agree that the space is a bit cramped. I would also expect sales people - especially those on commission, if indeed they are - to attempt to boost their sales. Duh. That's their job!! Perhaps the "Princess Brides" need to take a look at their own expectations and attitudes.

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The store staff cares a great deal--ABOUT THEIR COMMISSIONS. There is a reason why all these other reviews mention the same issue. IT is true. They don't listen to you and just keep pushing old dresses that are just not worth what they are asking for it.

I ended up going to 3 other stores and finally bought my dress at another store in Chico. I found 3 dresses that I loved there when I asked the opinion of the saleslady helping me at this other store downtown, she picked (not knowing of course) the one I liked best. The amazing thing is that the one she picked was the cheapest of the three. I know that at Suzannes their decision would have been the one that would give them the biggest commission.

1
★☆☆☆☆

The store staff cares a great deal--ABOUT THEIR COMMISSIONS. There is a reason why all these other reviews mention the same issue. IT is true. They don't listen to you and just keep pushing old dresses that are just not worth what they are asking for it.

I ended up going to 3 other stores and finally bought my dress at another store in Chico. I found 3 dresses that I loved there when I asked the opinion of the saleslady helping me at this other store downtown, she picked (not knowing of course) the one I liked best. The amazing thing is that the one she picked was the cheapest of the three. I know that at Suzannes their decision would have been the one that would give them the biggest commission.

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You may not know right now how much stress it will add to your overall wedding to use Suzanne's Bridal, but it does! They have terrible customer service and do not follow through with appointments and scheduled completion dates. I used them after going to Bella Donna in Sacramento (which was an awesome store) because I wanted the convenience of staying in town. This is not the experience you want to have when spending $1500 in a store. If I could turn back time, I would commit to the drive and go with Bella Donna. The six times I went to Suzanne's and my gown wasn't ready equaled the time I would have spent going to Sacramento. I'm not a very edgy, stressed out bride, but Suzanne's about put me over the edge. The worst part is that you never have the ease of knowing that your stuff is getting taken care of. Here I am 5 days from my wedding, and I have no confidence that they will have my dress steamed for me on Friday so I can pick it up. They may not even have my bridesmaid dresses done for our appointment, but then they won't even make the courtesy call to let you know to come 4 hours later or whatever they need to frantically finish your work. For the happiest day of your life, you want vendors who take care of you and do not create a sense of uneasiness or mistrust. Suzanne has failed as a vendor in my book and I would not fall into the trap of "I'd rather not have to go to Sacramento" and use Suzanne ever again.

1
★☆☆☆☆

You may not know right now how much stress it will add to your overall wedding to use Suzanne's Bridal, but it does! They have terrible customer service and do not follow through with appointments and scheduled completion dates. I used them after going to Bella Donna in Sacramento (which was an awesome store) because I wanted the convenience of staying in town. This is not the experience you want to have when spending $1500 in a store. If I could turn back time, I would commit to the drive and go with Bella Donna. The six times I went to Suzanne's and my gown wasn't ready equaled the time I would have spent going to Sacramento. I'm not a very edgy, stressed out bride, but Suzanne's about put me over the edge. The worst part is that you never have the ease of knowing that your stuff is getting taken care of. Here I am 5 days from my wedding, and I have no confidence that they will have my dress steamed for me on Friday so I can pick it up. They may not even have my bridesmaid dresses done for our appointment, but then they won't even make the courtesy call to let you know to come 4 hours later or whatever they need to frantically finish your work. For the happiest day of your life, you want vendors who take care of you and do not create a sense of uneasiness or mistrust. Suzanne has failed as a vendor in my book and I would not fall into the trap of "I'd rather not have to go to Sacramento" and use Suzanne ever again.

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Suzanne's Bridal has a wide selection of dresses and the sales ladies and Suzanne herself are very nice until you have ordered and paid for your dress. Once you get your dress(es), DO NOT use Suzanne's Bridal for alterations. None of the bridesmaids' dresses or the wedding gown were completed on time as promised. We were given appointment after appointment to pick up the dresses and every time we went, we received the same answer-"The dresses aren't ready yet, I'm so sorry." Four of the bridesmaids were from out of town. The bride did not get her dress until 4 days before the wedding even though we were told that the alterations would be ready by the "next day." The bride had to stay and wait for 2 hours while the dress was hurriedly finished. The gloves we ordered (which were not the right ones-so they needed to be altered) were not finished until 6 hours before the wedding even though we were repeatedly told that they would be done by the "next day." The day before the wedding, we were told that the drop off the gloves would be finished and dropped off at the rehearsal site, but they still weren't finished. We have had a very frustrating, stressful and disappointing experience with Suzanne's Bridal and will never use them again. Remember, they are very nice and courteous until you have paid for your order.

1
★☆☆☆☆

Suzanne's Bridal has a wide selection of dresses and the sales ladies and Suzanne herself are very nice until you have ordered and paid for your dress. Once you get your dress(es), DO NOT use Suzanne's Bridal for alterations. None of the bridesmaids' dresses or the wedding gown were completed on time as promised. We were given appointment after appointment to pick up the dresses and every time we went, we received the same answer-"The dresses aren't ready yet, I'm so sorry." Four of the bridesmaids were from out of town. The bride did not get her dress until 4 days before the wedding even though we were told that the alterations would be ready by the "next day." The bride had to stay and wait for 2 hours while the dress was hurriedly finished. The gloves we ordered (which were not the right ones-so they needed to be altered) were not finished until 6 hours before the wedding even though we were repeatedly told that they would be done by the "next day." The day before the wedding, we were told that the drop off the gloves would be finished and dropped off at the rehearsal site, but they still weren't finished. We have had a very frustrating, stressful and disappointing experience with Suzanne's Bridal and will never use them again. Remember, they are very nice and courteous until you have paid for your order.

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Suzanne's Bridal definitely has the best selection (that's where I finally bought my dress), and I noticed that the sales people seemed to say that each dress that was $1000+ was "gorgeous" on me (how convenient), and this surprisingly was a lot different than the other stores. The sales people in other bridal shops just ignored me, but the sales girls at Suzanne's seemed to care more about the money I would spend rather than my actual wedding, but I just ignored them. ADVICE: anytime you need an opinion in any clothing store, it's better to ask some random customer, rather than a sales person. A sales person will say that a barrel or a burlap bag looks great on you.

3
★★★☆☆

Suzanne's Bridal definitely has the best selection (that's where I finally bought my dress), and I noticed that the sales people seemed to say that each dress that was $1000+ was "gorgeous" on me (how convenient), and this surprisingly was a lot different than the other stores. The sales people in other bridal shops just ignored me, but the sales girls at Suzanne's seemed to care more about the money I would spend rather than my actual wedding, but I just ignored them. ADVICE: anytime you need an opinion in any clothing store, it's better to ask some random customer, rather than a sales person. A sales person will say that a barrel or a burlap bag looks great on you.

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I am a bride who purchesed my dress at Suzzanes. The sales people (including Suzzane) was nice when I was looking for my dress and that's where it ended. After I purchesed and got my dress I waited over 2 months (wedding was 2 mo away) for my first set of alterations to be completed. The ALWAYS said they would be done on a certain day and it NEVER was. These people get ruder by each visit. Do not use them for your alterations, ever.

1
★☆☆☆☆

I am a bride who purchesed my dress at Suzzanes. The sales people (including Suzzane) was nice when I was looking for my dress and that's where it ended. After I purchesed and got my dress I waited over 2 months (wedding was 2 mo away) for my first set of alterations to be completed. The ALWAYS said they would be done on a certain day and it NEVER was. These people get ruder by each visit. Do not use them for your alterations, ever.

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I am not recommending this store. I had heard that they had been around a long time so I went to check it out. Don't make my mistake. You are treated better if you walk in looking like you have money! Saw someone else walk out because they appeared not to have a lot of money and were ignored. Ended up meeting her an hour later at Corwins Bridal (which is in downtown Chico : ). That is were we both ended up getting our wedding gowns. Hear their alteration department sucks, but I didn't get my gown there.

2
★★☆☆☆

I am not recommending this store. I had heard that they had been around a long time so I went to check it out. Don't make my mistake. You are treated better if you walk in looking like you have money! Saw someone else walk out because they appeared not to have a lot of money and were ignored. Ended up meeting her an hour later at Corwins Bridal (which is in downtown Chico : ). That is were we both ended up getting our wedding gowns. Hear their alteration department sucks, but I didn't get my gown there.

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i found that most of the sales people were rude...and didn't take me seriously. After i was frustrated and ready to leave one of the sales Lady's came out of the back and finally treated me how a bride to be is supposed to be treated, her name was Audrey rose and she was absolutely wonderful...she is the only reason i stayed there and bought my dress from Suzanne's. One last thing though...the other sales Lady's treated her with even more disrespect then they treated me..They were actually rolling their eyes behind her back.they acted like she was taking too much time, she let me try on about 10 dresses (they had a great selection)and they acted completely irritated with her. I feel that when your spending upwards of $1000 on a dress they should be a little more accomodating and drop the attitude.

3
★★★☆☆

i found that most of the sales people were rude...and didn't take me seriously. After i was frustrated and ready to leave one of the sales Lady's came out of the back and finally treated me how a bride to be is supposed to be treated, her name was Audrey rose and she was absolutely wonderful...she is the only reason i stayed there and bought my dress from Suzanne's. One last thing though...the other sales Lady's treated her with even more disrespect then they treated me..They were actually rolling their eyes behind her back.they acted like she was taking too much time, she let me try on about 10 dresses (they had a great selection)and they acted completely irritated with her. I feel that when your spending upwards of $1000 on a dress they should be a little more accomodating and drop the attitude.

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Staff was far too opinionated on my selections; bordering on pushy. It felt like they were after my money, not my satisfaction.

I would not recommend them, despite their selection, because I left feeling irritated, stressed, and confused.

2
★★☆☆☆

Staff was far too opinionated on my selections; bordering on pushy. It felt like they were after my money, not my satisfaction.

I would not recommend them, despite their selection, because I left feeling irritated, stressed, and confused.

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Maybe it's only me, but I hate it when commisioned salespeople care only about making a sale. That is what it felt like at Suzanne's. Also, they either didn't know a lot, or didn't want to take the time to answer my questions. I did try on 3 dresses at Suzanne's, but after I actually saw acustomer cry because her gown alterations were still not done, and her wedding was the next day. I would not recommend this store .

2
★★☆☆☆

Maybe it's only me, but I hate it when commisioned salespeople care only about making a sale. That is what it felt like at Suzanne's. Also, they either didn't know a lot, or didn't want to take the time to answer my questions. I did try on 3 dresses at Suzanne's, but after I actually saw acustomer cry because her gown alterations were still not done, and her wedding was the next day. I would not recommend this store .

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This bridal salon has a very nice selection of gowns and bridesmaid dresses. However it was very difficult to sort through their selections due to how the store is arranged. It leaves very little room to be able to pull the dresses out and actually be able to see them. I was very disappointed with the customer service I received in the beginning. No matter how it was phrased the sales person kept ignoring my budget and would try to convince me to spend more than I could afford on a dress. The owner or manager (I'm not sure which) did come out and help me after I got very irritated with the situation and wanted to leave. She ended up making everything good for my frustration and found me a beautiful dress which I adore!

PROS: Easy to get to, in house alterations
CONS: Push sales lady

3
★★★☆☆

This bridal salon has a very nice selection of gowns and bridesmaid dresses. However it was very difficult to sort through their selections due to how the store is arranged. It leaves very little room to be able to pull the dresses out and actually be able to see them. I was very disappointed with the customer service I received in the beginning. No matter how it was phrased the sales person kept ignoring my budget and would try to convince me to spend more than I could afford on a dress. The owner or manager (I'm not sure which) did come out and help me after I got very irritated with the situation and wanted to leave. She ended up making everything good for my frustration and found me a beautiful dress which I adore!

PROS: Easy to get to, in house alterations
CONS: Push sales lady

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Review Partner
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After going to over a dozen bridal shops in Redding, Sacramento, Reno and Chico...I really like this shop. Has a good selection...comparable to shops in larger cities. The girls were very helpful and not pushy at all. I was given just the

5
★★★★★

After going to over a dozen bridal shops in Redding, Sacramento, Reno and Chico...I really like this shop. Has a good selection...comparable to shops in larger cities. The girls were very helpful and not pushy at all. I was given just the

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This bridal salon has a very nice selection of gowns and bridesmaid dresses. However it was very difficult to sort through their selections due to how the store is arranged. It leaves very little room to be able to pull the dresses out and

3
★★★★★

This bridal salon has a very nice selection of gowns and bridesmaid dresses. However it was very difficult to sort through their selections due to how the store is arranged. It leaves very little room to be able to pull the dresses out and

 

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