Western Appliance Tv & Stereo

★★★☆☆
  • 646 Blossom Hill Rd

    San Jose, CA 95123

    Map & Directions
  • 408-297-2440

About Western Appliance Tv & Stereo

Categories
  • Small Appliances

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.

he helps me all the time because no one at the store will assist me because i haggle prices.i have a ton of units and spend $2000 a month there and Sean is aware of this and always makes sure i am taken good care of. The manager of the store i am not sure of his name is very rude and cold and i have walked out plenty of times on his watch when I've needed things. There was also 1 other friendly man there who i no longer see.

5
★★★★★

he helps me all the time because no one at the store will assist me because i haggle prices.i have a ton of units and spend $2000 a month there and Sean is aware of this and always makes sure i am taken good care of. The manager of the store i am not sure of his name is very rude and cold and i have walked out plenty of times on his watch when I've needed things. There was also 1 other friendly man there who i no longer see.

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My boyfriend and I went to Western Appliance in early November to shop for a new dishwasher, stainless steel sink, disposal, microwave, gas range, and refrigerator. As we walked in the door, we told the pouncing salesperson, "We just want a quote. We do not want to buy today." We repeated this several times. At the end of our 90 minute search, the salesperson said he would provide a package deal discount with itemized prices. He asked me to fill out an application for a Western Appliance credit card. I was so exhausted, I agreed. He spent 45 minutes creating a quote and running my credit report. Finally, he placed the prices in front of me and said, "When would you like this delivered?" I replied, "We told you many times we just wanted a quote!!!" So he demanded that I pay him $10.00 to get the quote he had already processed. I gave him cash. His sales manager screamed at him from the desk, "ARE YOU PAYING FOR HER DEPOSIT?" and the salesperson screamed back, "No, she gave me cash!" Two weeks later, I got the Western Appliance credit card in the mail, that I had not wanted. I was so angry, I tore it up. They tried to push a sale on me that was unwanted. My advice -- go to the store to research the models but buy at University Electric

0
★☆☆☆☆

My boyfriend and I went to Western Appliance in early November to shop for a new dishwasher, stainless steel sink, disposal, microwave, gas range, and refrigerator. As we walked in the door, we told the pouncing salesperson, "We just want a quote. We do not want to buy today." We repeated this several times. At the end of our 90 minute search, the salesperson said he would provide a package deal discount with itemized prices. He asked me to fill out an application for a Western Appliance credit card. I was so exhausted, I agreed. He spent 45 minutes creating a quote and running my credit report. Finally, he placed the prices in front of me and said, "When would you like this delivered?" I replied, "We told you many times we just wanted a quote!!!" So he demanded that I pay him $10.00 to get the quote he had already processed. I gave him cash. His sales manager screamed at him from the desk, "ARE YOU PAYING FOR HER DEPOSIT?" and the salesperson screamed back, "No, she gave me cash!" Two weeks later, I got the Western Appliance credit card in the mail, that I had not wanted. I was so angry, I tore it up. They tried to push a sale on me that was unwanted. My advice -- go to the store to research the models but buy at University Electric

Pros: Wide selection of goods on display

Cons: Sales staff, sales processes, slow response time, assumption that customer wants to purchase

.

Bought a big screen TV, and service was great, salesperson knew his stuff. Great price as well. Had product in stock.I would certainly recommend shopping here. Go there last, as they often have the best price as well.

5
★★★★★

Bought a big screen TV, and service was great, salesperson knew his stuff. Great price as well. Had product in stock.I would certainly recommend shopping here. Go there last, as they often have the best price as well.

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I special ordered a LG Washer and Dryer on 3/28/08 thinking that it should be ready for delivery in 3 weeks.

Firstly, the salesperson sold me last year's model (when I read him the specific model number) and then apologized and charged me $50 more for the model they originally agreed to sell me.

When I called the purchasing dude on 4/11 to find out about my order, he told me he would call me back, since the factory was closed. He never did (a common occurance at this company). When I called the following week he told me the goods were on a truck and might arrive later that week. I told him it was important that they arrive on 4/19. When I went to the store on 4/18 he had left and the store manager promised to follow-up on the order and call me back. Again on Sunday I went to the store and spoke to yet another store manager, who told me he didn't know about this, but would call me on Monday.

When I called on Monday he gave me a story about the order only being placed on 4/14 (something about a salesperson being on vacation) and when I told him I wanted to cancel he said they would charge the 25% restocking fee, never once acknowledging their fault or bad service. I agreed that if they would be able to deliver by 4/24 I would accept the product. Once again no call on 4/22, but when I called he said the goods would be delivered by Wed (no not 4/23 but 4/30) at which time I canceled the order.

Frys have the product for $50 less and free shipping with delivery in 2 days...what a relief!

Stay away from these guys...they are steeped in the deceptive practices of the old days!!!

1
★☆☆☆☆

I special ordered a LG Washer and Dryer on 3/28/08 thinking that it should be ready for delivery in 3 weeks.

Firstly, the salesperson sold me last year's model (when I read him the specific model number) and then apologized and charged me $50 more for the model they originally agreed to sell me.

When I called the purchasing dude on 4/11 to find out about my order, he told me he would call me back, since the factory was closed. He never did (a common occurance at this company). When I called the following week he told me the goods were on a truck and might arrive later that week. I told him it was important that they arrive on 4/19. When I went to the store on 4/18 he had left and the store manager promised to follow-up on the order and call me back. Again on Sunday I went to the store and spoke to yet another store manager, who told me he didn't know about this, but would call me on Monday.

When I called on Monday he gave me a story about the order only being placed on 4/14 (something about a salesperson being on vacation) and when I told him I wanted to cancel he said they would charge the 25% restocking fee, never once acknowledging their fault or bad service. I agreed that if they would be able to deliver by 4/24 I would accept the product. Once again no call on 4/22, but when I called he said the goods would be delivered by Wed (no not 4/23 but 4/30) at which time I canceled the order.

Frys have the product for $50 less and free shipping with delivery in 2 days...what a relief!

Stay away from these guys...they are steeped in the deceptive practices of the old days!!!

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.

I strongly discourage anyone from purchasing anything from this store! The staff are very incompetent and have no clue on what they are selling. Last year I purchased a telescopic kitchen hood for my kitchen. These people never disclosed that this hood came with a separate motor which weighs more than 50 pounds that needs to be installed on the roof top. They told me that the motor was contained within the unit. After I installed the hood, the hood had no suction. The motor came on a later date in a separate packaging. They had no idea that this unit had a separate motor! When I told them that there was no way for me to install this motor on the roof top of my two story existing home, they just shrugged it off. They would not take the motor back nor they would reimburse me for the separate under-cabinet motor that I had to purchase in order for the hood to function. They are irresponsible, unprofessional and lack knowledge of the appliances that they sell. Stay away from that store!

1
★☆☆☆☆

I strongly discourage anyone from purchasing anything from this store! The staff are very incompetent and have no clue on what they are selling. Last year I purchased a telescopic kitchen hood for my kitchen. These people never disclosed that this hood came with a separate motor which weighs more than 50 pounds that needs to be installed on the roof top. They told me that the motor was contained within the unit. After I installed the hood, the hood had no suction. The motor came on a later date in a separate packaging. They had no idea that this unit had a separate motor! When I told them that there was no way for me to install this motor on the roof top of my two story existing home, they just shrugged it off. They would not take the motor back nor they would reimburse me for the separate under-cabinet motor that I had to purchase in order for the hood to function. They are irresponsible, unprofessional and lack knowledge of the appliances that they sell. Stay away from that store!

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.

I strongly discourge anyone from purchasing anything from this store! The staff are very incompetent and have no clue on what they are selling. Last year I purchased a telescopic kitchen hood for my kitchen. These people never disclosed that this hood came with a separate motor which weighs more than 50 pounds that needs to be installed on the roof top. They told me that the motor was contained within the unit. After I installed the hood, the hood had no suction. The motor came on a later date in a separate packaging. They had no idea that this unit had a separate motor! When I told them that there was no way for me to install this motor on the roof top of my two story existing home, they just shrugged it off. They would not take the motor back nor they would reimburse me for the separate under-cabinet motor that I had to purchase in order for the hood to function. They are irresponsible, unprofessional and lack knowledge of the appliances that they sell. Stay away from that store!

0
★☆☆☆☆

I strongly discourge anyone from purchasing anything from this store! The staff are very incompetent and have no clue on what they are selling. Last year I purchased a telescopic kitchen hood for my kitchen. These people never disclosed that this hood came with a separate motor which weighs more than 50 pounds that needs to be installed on the roof top. They told me that the motor was contained within the unit. After I installed the hood, the hood had no suction. The motor came on a later date in a separate packaging. They had no idea that this unit had a separate motor! When I told them that there was no way for me to install this motor on the roof top of my two story existing home, they just shrugged it off. They would not take the motor back nor they would reimburse me for the separate under-cabinet motor that I had to purchase in order for the hood to function. They are irresponsible, unprofessional and lack knowledge of the appliances that they sell. Stay away from that store!

.

The delivery services do not support anything wired direct.

If you are replacing any appliance, check your wiring connection and get a competant person (electrician) to unwire the old appliance and install a power outlet BEFORE the delivery occurs.

if its wired direct, they will not remove the old appliance or install the new one.

They do have quality name brand products and excellent prices.

3
★★★☆☆

The delivery services do not support anything wired direct.

If you are replacing any appliance, check your wiring connection and get a competant person (electrician) to unwire the old appliance and install a power outlet BEFORE the delivery occurs.

if its wired direct, they will not remove the old appliance or install the new one.

They do have quality name brand products and excellent prices.

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I generally prefer to shop online for most electronics because I find that the big box retailers have staff that are remarkably unfriendly to women shoppers (usually a mix of condescending and unhelpful). However, with large appliances that you want to see, it's hard to avoid having to go into a store. Western Appliance is actually a great place to shop -- the staff are friendly, knowledgable, helpful, and know when to leave you alone to browse. We purchased a washer and dryer and realized after we left that we needed an electric dryer (not gas), so called them back and they made the switch without us needing to go back in the store to deal with paperwork. The selection they carry is very good and they always seem to have sales and promotions going on and offer extremely reasonable prices. There are also plenty of fun things (like their ranges and wine refrigerators) that are fun to look at and dream about.

5
★★★★★

I generally prefer to shop online for most electronics because I find that the big box retailers have staff that are remarkably unfriendly to women shoppers (usually a mix of condescending and unhelpful). However, with large appliances that you want to see, it's hard to avoid having to go into a store. Western Appliance is actually a great place to shop -- the staff are friendly, knowledgable, helpful, and know when to leave you alone to browse. We purchased a washer and dryer and realized after we left that we needed an electric dryer (not gas), so called them back and they made the switch without us needing to go back in the store to deal with paperwork. The selection they carry is very good and they always seem to have sales and promotions going on and offer extremely reasonable prices. There are also plenty of fun things (like their ranges and wine refrigerators) that are fun to look at and dream about.

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.

Western Appliance has really great service and prices. I have purchased a dishwasher there and a washer and dryer. The service and the prices beat the pants off both Sears and Best Buy. Everything delivered in two days. I will definitely go back for any appliances I need.

4
★★★★☆

Western Appliance has really great service and prices. I have purchased a dishwasher there and a washer and dryer. The service and the prices beat the pants off both Sears and Best Buy. Everything delivered in two days. I will definitely go back for any appliances I need.

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