Rescue Rooter

★☆☆☆☆
  • 15200 Blackberry Hill Rd

    Los Gatos, CA 95030

    Map & Directions
  • 408-354-8844

About Rescue Rooter

Categories
  • Plumbers
Details
  • Septic Tanks

Home Construction & Remodeling

Home Construction & Remodeling
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I recently got taken by Rescue Rooter. I picked this company while my husband was out of town to unclog a blocked toilet-line. When the plumber arrived, he quoted me $125.00 to snake one toilet, but said I'd need to have all toilets snaked because they shared a common sewer-line. He then recommended another, company disapproved, procedure that involved climbing onto the roof and running a high-pressure water line down the toilet vent. He said the company no longer allowed the plumbers to carry ladders or climb on roofs, rather they were required to remove the affected toilets and run snakes and water pressure hoses through the toilet housing/hole. Both the thought of having my toilets pulled from my tiled floors and having sewer hoses running through my house was less than appealing.I opted to lend the plumber a ladder. While he was on the roof, he told me that this was the right method for unclogging toilets and that his company was crazy because other rooter services routinely worked on the roof. He also said, again, that he was doing me a favor (as he was snaking the hose down the pipe).After no more than 10 minutes, the toilet cleared. The plumber then told me that the equipment he had used was very expensive and that the charge would be $700. But, because he and the other plumbers disagreed with the company's policy, he was willing to charge just $275 for the service (instead of $700) if I agreed to pay him $100 in cash under the table. In total, I paid $290 for a 25 minute service call, plus the $100 bribe.Yes, I am an idiot and I had many chances to back out (and forfeit the $75 diagnostic charge). However, when it's evening and you have no use of your toilet, you have kids to get ready for bed, etc., you sometimes make bad decisions.Now I can't say that this plumber was a good representative of Rescue Rooter, but I suspect I'm not the first to be taken advantage of by him (i.e., the company has likely received other complaints). In any event, I would consider other rooter services before using Rescue Rooter.

1
★☆☆☆☆

I recently got taken by Rescue Rooter. I picked this company while my husband was out of town to unclog a blocked toilet-line. When the plumber arrived, he quoted me $125.00 to snake one toilet, but said I'd need to have all toilets snaked because they shared a common sewer-line. He then recommended another, company disapproved, procedure that involved climbing onto the roof and running a high-pressure water line down the toilet vent. He said the company no longer allowed the plumbers to carry ladders or climb on roofs, rather they were required to remove the affected toilets and run snakes and water pressure hoses through the toilet housing/hole. Both the thought of having my toilets pulled from my tiled floors and having sewer hoses running through my house was less than appealing.I opted to lend the plumber a ladder. While he was on the roof, he told me that this was the right method for unclogging toilets and that his company was crazy because other rooter services routinely worked on the roof. He also said, again, that he was doing me a favor (as he was snaking the hose down the pipe).After no more than 10 minutes, the toilet cleared. The plumber then told me that the equipment he had used was very expensive and that the charge would be $700. But, because he and the other plumbers disagreed with the company's policy, he was willing to charge just $275 for the service (instead of $700) if I agreed to pay him $100 in cash under the table. In total, I paid $290 for a 25 minute service call, plus the $100 bribe.Yes, I am an idiot and I had many chances to back out (and forfeit the $75 diagnostic charge). However, when it's evening and you have no use of your toilet, you have kids to get ready for bed, etc., you sometimes make bad decisions.Now I can't say that this plumber was a good representative of Rescue Rooter, but I suspect I'm not the first to be taken advantage of by him (i.e., the company has likely received other complaints). In any event, I would consider other rooter services before using Rescue Rooter.

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