Natomas Auto Body & Paint

★★★★☆

Automotive

Automotive
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Within a month after getting back my car, the clips on the side of bumper fell off but when I took it back, the estimator who handled my case told me that it was because someone had backed into my front bumper which did happen - shows signs of circle above the license plate and a dent in the middle of the front license plate nothing else but not big enough to cause - but not enough for what she claimed. At the time, I didn't argue with her and she succeeded in fooling me. I am mad as hell about it because recently my bf told me that she lied to me and that those clips should not have popped out like that. She no longer works there.

1
★★☆☆☆

Within a month after getting back my car, the clips on the side of bumper fell off but when I took it back, the estimator who handled my case told me that it was because someone had backed into my front bumper which did happen - shows signs of circle above the license plate and a dent in the middle of the front license plate nothing else but not big enough to cause - but not enough for what she claimed. At the time, I didn't argue with her and she succeeded in fooling me. I am mad as hell about it because recently my bf told me that she lied to me and that those clips should not have popped out like that. She no longer works there.

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I had repairs done to my toyota matrix at Natomas Auto Body & Paint on Del Paso rd. They truely surprised me with their great service. The girls in the front were extremely welcoming and I was set up with their AAA estimator Tamara who was wonderful.Even though my insurance would have paid for a rental car I did not really need one so their staff gave me a ride home, it was quite convenient. Tamara kept me updated on the status of repairs the whole time my vehicle was there. When I came to pick up the staff was bright faced and seemed truely happy to help. Tamara took the time to go over the vehicle and final estimate in its entirety. They seem to pay much attention to the details. The work done to my vehicle was top quality, the paint matched beautifully and the vehicle was cleaner than the day I bought it from the dealer. Ive had repairs done elsewhere in the past and Ive never been treated so well. I would highly suggest anyone to this company. I rarely give reviews on companies but I was completely happy with the experience and believe credit should be given where it is due.

2
★★★★★

I had repairs done to my toyota matrix at Natomas Auto Body & Paint on Del Paso rd. They truely surprised me with their great service. The girls in the front were extremely welcoming and I was set up with their AAA estimator Tamara who was wonderful.Even though my insurance would have paid for a rental car I did not really need one so their staff gave me a ride home, it was quite convenient. Tamara kept me updated on the status of repairs the whole time my vehicle was there. When I came to pick up the staff was bright faced and seemed truely happy to help. Tamara took the time to go over the vehicle and final estimate in its entirety. They seem to pay much attention to the details. The work done to my vehicle was top quality, the paint matched beautifully and the vehicle was cleaner than the day I bought it from the dealer. Ive had repairs done elsewhere in the past and Ive never been treated so well. I would highly suggest anyone to this company. I rarely give reviews on companies but I was completely happy with the experience and believe credit should be given where it is due.

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Last weekend, my van got side swiped in a parking garage. What I thought would take weeks to fix took mere days at Natomas Auto Body & Paint. The work was done quickly and completely, and I was updated daily by the receptionists, my estimator, and the www.natomasautobody.com website.

5
★★★★★

Last weekend, my van got side swiped in a parking garage. What I thought would take weeks to fix took mere days at Natomas Auto Body & Paint. The work was done quickly and completely, and I was updated daily by the receptionists, my estimator, and the www.natomasautobody.com website.

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I recently got in an accident and Natomas Auto Body & Paint used their tow service to pick up my vehicle with no additional charges. They worked with my insurance company and had the repair done, and my car back to me within five days. Their receptionists and estimators were very helpful and friendly.

5
★★★★★

I recently got in an accident and Natomas Auto Body & Paint used their tow service to pick up my vehicle with no additional charges. They worked with my insurance company and had the repair done, and my car back to me within five days. Their receptionists and estimators were very helpful and friendly.

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1 out of 1 people found this review helpful.

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Last weekend, my van got side swiped in a parking garage. What I thought would take weeks to fix took mere days at Natomas Auto Body & Paint. The work was done quickly and completely, and I was updated daily by the receptionists, my estimator, and their website. \n\n\n

2
★★★★★

Last weekend, my van got side swiped in a parking garage. What I thought would take weeks to fix took mere days at Natomas Auto Body & Paint. The work was done quickly and completely, and I was updated daily by the receptionists, my estimator, and their website. \n\n\n

Pros: Excellent customer service, quick repair time

Cons: N/A

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They used to be great! This last time we used their services they got paid by insurance and DID NOT complete the work and part of the repairs they did have already fallen apart!!!! We left numerous messages and no one ever returned our calls about when the work would be finished. Plus, they've never finished a job when they said they would. Repairs have always taken longer than expected.

0
★☆☆☆☆

They used to be great! This last time we used their services they got paid by insurance and DID NOT complete the work and part of the repairs they did have already fallen apart!!!! We left numerous messages and no one ever returned our calls about when the work would be finished. Plus, they've never finished a job when they said they would. Repairs have always taken longer than expected.

Pros: Used to do great work

Cons: did not complete work, does not return phone calls

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I've taken my cars her a few times, they do a pretty good job, but their staff is rude, especially Sandra. She should really be taught some customer service. The main receptionist was nice, although I could hear arguing in the background each time I called. \r\nIf you want pretty good work done & don't mind attitude, take it here... or just ask to not deal with Sandra.

1
★★★☆☆

I've taken my cars her a few times, they do a pretty good job, but their staff is rude, especially Sandra. She should really be taught some customer service. The main receptionist was nice, although I could hear arguing in the background each time I called. \r\nIf you want pretty good work done & don't mind attitude, take it here... or just ask to not deal with Sandra.

Pros: Quality work

Cons: Rude service staff

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but their staff sure is rude over the phone. but their staff sure is rude over the phone. but their staff sure is rude over the phone. but their staff sure is rude over the phone. but their staff sure is rude over the phone.

4
★★★★☆

but their staff sure is rude over the phone. but their staff sure is rude over the phone. but their staff sure is rude over the phone. but their staff sure is rude over the phone. but their staff sure is rude over the phone.

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In this day and age, it is easy to find cheap repair places. This company is not cheap, but neither is their work. They are top rated by most of the major insurance companies. They have excellent service and the highest standards for repair. They are not inexpensive, but they are worth the money to get the job done right.

5
★★★★★

In this day and age, it is easy to find cheap repair places. This company is not cheap, but neither is their work. They are top rated by most of the major insurance companies. They have excellent service and the highest standards for repair. They are not inexpensive, but they are worth the money to get the job done right.

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1 out of 1 people found this review helpful.

Message from Natomas Auto Body & Paint

Natomas Auto Body & Paint ...pays attention to small details that make a big difference in the quality and service of your repair. From estimating to remote testing, your requests are handled efficiently and professionally.

Our goal is to provide 100% customer satisfaction. All work performed by Natomas Auto body includes a lifetime guarantee as long as you own the vehicle. Natomas Auto Body conducts a series of thorough inspections to assure your vehicle meets pre-accident conditions- critical for obtaining insurance company approval. It has earned approval as a Direct Repair Provider for major insurance companies. Estimators at Natomas Auto body are required to maintain I-Car certification. They are trained to spot minor details that can avoid future problems such as corrosion, misalignment and paint peeling.

In the body shop, certified auto body technicians take extra steps to assure the proper handling of your vehicle.

 

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