Grand Hand Car Wash & Express Lube

★★☆☆☆
  • 3430 Grand Ave

    Chino Hills, CA 91709

    Map & Directions
  • 909-464-8286

About Grand Hand Car Wash & Express Lube

Categories
Hours
Mon. - Fri. 8am - 6pm;Sat. 8am - 4pm;Sun. CLOSED

Automotive

Automotive
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2.0 6
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Just left the car wash after speaking to the manager named Manny... A couple weeks ago I took my wife's car to get detailed and when I came to pick it up the gas cap was broken! They said they would look at the tape and check if they did the damage. It turns out the cameras caught the blower taking the gas cap right off. ( I know this because he returned the gas cap to me a couple days after). After he spoke to corporate, he told me to get an estimate or invoice so that they can take care of half. Today he totally LIED and said that he never said anything like that! Why would I waste my time to go get an invoice then? The part was $110 and all he said that he can give me a $110 detail service. I told him next time to be a man of his word. I didnt take that detail offer. I don't like doing business with stupid people!

1
★☆☆☆☆

Just left the car wash after speaking to the manager named Manny... A couple weeks ago I took my wife's car to get detailed and when I came to pick it up the gas cap was broken! They said they would look at the tape and check if they did the damage. It turns out the cameras caught the blower taking the gas cap right off. ( I know this because he returned the gas cap to me a couple days after). After he spoke to corporate, he told me to get an estimate or invoice so that they can take care of half. Today he totally LIED and said that he never said anything like that! Why would I waste my time to go get an invoice then? The part was $110 and all he said that he can give me a $110 detail service. I told him next time to be a man of his word. I didnt take that detail offer. I don't like doing business with stupid people!

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What a irresponsible company!! I brought my car for wash with its Wednesday Special, and they only vaccumed the interior briefly. While I was not paying attention for a little bit, they immediately drove my car for a wash... They didn't really clean my car, and there were many stinks on the top of my car!! And after I returned home and opened the trunk, and I realized they didn't vaccum it!! I called the company and told them they didn't vaccum the trunk, and they just replied with no manner than I need to ask for the trunk to be vaccumed!! What kind of service is this? I'm a paying customer, and I have to request for something that they are supposed to do? All other car washes would clean my trunk without having me to ask, and they would do the service perfectly!! This is completely ridiculous!! I told them already, I will never come back again!! And they just hanged up on me...

1
★☆☆☆☆

What a irresponsible company!! I brought my car for wash with its Wednesday Special, and they only vaccumed the interior briefly. While I was not paying attention for a little bit, they immediately drove my car for a wash... They didn't really clean my car, and there were many stinks on the top of my car!! And after I returned home and opened the trunk, and I realized they didn't vaccum it!! I called the company and told them they didn't vaccum the trunk, and they just replied with no manner than I need to ask for the trunk to be vaccumed!! What kind of service is this? I'm a paying customer, and I have to request for something that they are supposed to do? All other car washes would clean my trunk without having me to ask, and they would do the service perfectly!! This is completely ridiculous!! I told them already, I will never come back again!! And they just hanged up on me...

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This place scratched the poop out of my brand new 09 lancer and i talked to the manager and he insisted it was not them. I was so angry because the service was terrible also. Water spots everywhere.

1
★☆☆☆☆

This place scratched the poop out of my brand new 09 lancer and i talked to the manager and he insisted it was not them. I was so angry because the service was terrible also. Water spots everywhere.

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You need a good lube before getting screwed by the Grand Car Wash & Express Lube. I used the Car Wash several times out of convenience even though I felt the prices were too high and service was mediocre, at best. I noticed change missing from my console and the seats were never moved back, but all these things were minor. However, last week the Car Wash damaged the door sill plates on my Cadillac. After approaching the Manager I was told they would take no responsibility for damaging my car. Very bad business, structure and management. The owner's only release a pre-recorded message for their telephone number and have no other means of contact. With 5 cars I was spending over $100 a week at the Car Wash. Now I will go out of my way to make sure nobody I know ever uses the Grand Car Wash and Express Lube.

1
★☆☆☆☆

You need a good lube before getting screwed by the Grand Car Wash & Express Lube. I used the Car Wash several times out of convenience even though I felt the prices were too high and service was mediocre, at best. I noticed change missing from my console and the seats were never moved back, but all these things were minor. However, last week the Car Wash damaged the door sill plates on my Cadillac. After approaching the Manager I was told they would take no responsibility for damaging my car. Very bad business, structure and management. The owner's only release a pre-recorded message for their telephone number and have no other means of contact. With 5 cars I was spending over $100 a week at the Car Wash. Now I will go out of my way to make sure nobody I know ever uses the Grand Car Wash and Express Lube.

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This place is dreamy. I can get my car washed, and oil changed in under a hour. They do a wonderful job. I reccomend this facility, located across the street from San Bernardino County Sherrif's office of Chino Hills & the Community Park. Best of all, if you get bored waiting, it's only a few steps away from Starbucks, Denny's, Fantastic Sam's, and a slew of other businesses to occupy your time.

4
★★★★☆

This place is dreamy. I can get my car washed, and oil changed in under a hour. They do a wonderful job. I reccomend this facility, located across the street from San Bernardino County Sherrif's office of Chino Hills & the Community Park. Best of all, if you get bored waiting, it's only a few steps away from Starbucks, Denny's, Fantastic Sam's, and a slew of other businesses to occupy your time.

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It's probably not the cheapest place in town, but I was impressed with the level of service I received. I thought they did a nice job with my car, inside and out. I'll go there again.

4
★★★★☆

It's probably not the cheapest place in town, but I was impressed with the level of service I received. I thought they did a nice job with my car, inside and out. I'll go there again.

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