Zinke's Shoe Repair

★★★☆☆

About Zinke's Shoe Repair

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415 S Lake Ave Ste 102 Pasadena, CA

2.5 18
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I don't speak Spanish so I have to disagree with the other reviewer. I have had Zinke's dye, repair and almost rebuild favorite shoes for several years. I had a pair of shoes that were past their prime and took them in to ask what we could do. For 1/4 of the cost of new shoes they dyed them a different color - and I am definitely happy to reccomend them to anyone else.

5
★★★★★

I don't speak Spanish so I have to disagree with the other reviewer. I have had Zinke's dye, repair and almost rebuild favorite shoes for several years. I had a pair of shoes that were past their prime and took them in to ask what we could do. For 1/4 of the cost of new shoes they dyed them a different color - and I am definitely happy to reccomend them to anyone else.

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I left 2 pairs of boots at Zinke's yesterday. They told me they would be ready today. I arrive to pick them up - the woman can't find them at first. Then she finds them and says they are not ready as "the machine had broken". The tips of the heels had been taken off one pair and the front sole of the other pair. I asked them when they would be ready and they said either in about 20 minutes or Monday. I told them I need them today and would it be later than 20 minutes. She shrugged her shoulders and said she didn't know. When I told her this was unacceptable she started to shout at me. I picked up both pairs of boots and left. Never will I go to Zinke's again.

0
★☆☆☆☆

I left 2 pairs of boots at Zinke's yesterday. They told me they would be ready today. I arrive to pick them up - the woman can't find them at first. Then she finds them and says they are not ready as "the machine had broken". The tips of the heels had been taken off one pair and the front sole of the other pair. I asked them when they would be ready and they said either in about 20 minutes or Monday. I told them I need them today and would it be later than 20 minutes. She shrugged her shoulders and said she didn't know. When I told her this was unacceptable she started to shout at me. I picked up both pairs of boots and left. Never will I go to Zinke's again.

Cons: service

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I got my shoes fixed and then two weeks later they came unglued.. when i asked them to try again they told me that i had never been there before and that they would have to charge me again.. they could not have cared less....

0
★☆☆☆☆

I got my shoes fixed and then two weeks later they came unglued.. when i asked them to try again they told me that i had never been there before and that they would have to charge me again.. they could not have cared less....

Pros: bad service

Cons: bad bad service

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This place does a great job. I always get quality work. They have added years to the life of many of my shoes. I get heels, resoles as well as shoes buffed and polished. Not the cheapest in town but I trust their quality.

5
★★★★★

This place does a great job. I always get quality work. They have added years to the life of many of my shoes. I get heels, resoles as well as shoes buffed and polished. Not the cheapest in town but I trust their quality.

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.

I had dropped off shoes in late December. I clearly told them I wanted re-soles, and new insole linings. I went back a week later, and they did not have the insole work done. The problem is, these people do not speak English and unless you just want some basic service that you can communicate by pointing, they probably will not get the job right. Anything that requires detailed explanation is a roll of the dice, unless you can speak Spanish. I will not shop here anymore.

1
★☆☆☆☆

I had dropped off shoes in late December. I clearly told them I wanted re-soles, and new insole linings. I went back a week later, and they did not have the insole work done. The problem is, these people do not speak English and unless you just want some basic service that you can communicate by pointing, they probably will not get the job right. Anything that requires detailed explanation is a roll of the dice, unless you can speak Spanish. I will not shop here anymore.

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.

Recently when my husband went to pick up my shoes, after having them repaired at Zinke?s in Pasadena, he presented the clerk with the ticket; she looked at it and said that the shoes referred to on the ticket were no longer there. He told her that he had not picked them up and she insisted that he had and suggested that we ought to look around our home for them. She then confiscated the ticket and refused to discuss the matter further. He returned a few days later to ask them to look through all the finished shoes while he waited, and she refused stating that she had already done that. The staff completely stonewalled him from that point forward. The shoes were new and had cost $140.00. Of no concern to them was the fact that we had been regular customers for the last three years, bringing in a minimum of two pairs of shoes a month. I won?t even bother to state the obvious regarding the quality of customer service that we received because more importantly this is nothing short of theft. Shame on you Zinke's! What you gained in not taking responsibility for one pair of shoes, you lost one thousand fold in respect from your customers and community.

0
★☆☆☆☆

Recently when my husband went to pick up my shoes, after having them repaired at Zinke?s in Pasadena, he presented the clerk with the ticket; she looked at it and said that the shoes referred to on the ticket were no longer there. He told her that he had not picked them up and she insisted that he had and suggested that we ought to look around our home for them. She then confiscated the ticket and refused to discuss the matter further. He returned a few days later to ask them to look through all the finished shoes while he waited, and she refused stating that she had already done that. The staff completely stonewalled him from that point forward. The shoes were new and had cost $140.00. Of no concern to them was the fact that we had been regular customers for the last three years, bringing in a minimum of two pairs of shoes a month. I won?t even bother to state the obvious regarding the quality of customer service that we received because more importantly this is nothing short of theft. Shame on you Zinke's! What you gained in not taking responsibility for one pair of shoes, you lost one thousand fold in respect from your customers and community.

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Horrible customer service. I am attempting to reach them via phone as I type. The phone just rings and rings. I brought in two leather boxes, to have leather glued down on the sides. The lady at the counter told me they would be ready on Saturday. I arrived Monday (two days after they were to be ready) at 12:00 only to be told they weren't ready. When I asked why, she said they were busy. When I asked why she didn't call me to let me know again she said matter of factly that they were busy. Not even an attempt at an apology. She told me they would be ready after 3:00 that day. It is now Tuesday, at 10:00 am and I am trying to contact them before driving over and as I said, there is no answer. Phone has rang no less than 50 times.
Will never bring any thing there again.

0
★☆☆☆☆

Horrible customer service. I am attempting to reach them via phone as I type. The phone just rings and rings. I brought in two leather boxes, to have leather glued down on the sides. The lady at the counter told me they would be ready on Saturday. I arrived Monday (two days after they were to be ready) at 12:00 only to be told they weren't ready. When I asked why, she said they were busy. When I asked why she didn't call me to let me know again she said matter of factly that they were busy. Not even an attempt at an apology. She told me they would be ready after 3:00 that day. It is now Tuesday, at 10:00 am and I am trying to contact them before driving over and as I said, there is no answer. Phone has rang no less than 50 times.
Will never bring any thing there again.

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I heard from my sister's husband that this place used to be THE place all Pasadenians went to get their shoes repaired and altered... obviously, that was back in the 'good 'ol days' because when I recently went there to get my shoes repaired along with getting some inserts, I was first ignored (in an empty store) by the completely unintelligible almost non-English speaking woman at the counter. Finally after deigning to give me a glare, she gave a cursory look at my shoes and said she 'not fix them' (I had them repaired at another shoe shop in Koreatown the next week with no issues). I then asked where the inserts were- she gestured towards a wall and walked away. I looked for a few minutes and not finding anything got ready to leave. I was then accused by nutjob of stealing some of the inserts- when I held up my empty hands she just turned and went into the back room . REALLY bizarre and really unhelpful that they would hire such a horrid person. I'll never go there again.

0
★☆☆☆☆

I heard from my sister's husband that this place used to be THE place all Pasadenians went to get their shoes repaired and altered... obviously, that was back in the 'good 'ol days' because when I recently went there to get my shoes repaired along with getting some inserts, I was first ignored (in an empty store) by the completely unintelligible almost non-English speaking woman at the counter. Finally after deigning to give me a glare, she gave a cursory look at my shoes and said she 'not fix them' (I had them repaired at another shoe shop in Koreatown the next week with no issues). I then asked where the inserts were- she gestured towards a wall and walked away. I looked for a few minutes and not finding anything got ready to leave. I was then accused by nutjob of stealing some of the inserts- when I held up my empty hands she just turned and went into the back room . REALLY bizarre and really unhelpful that they would hire such a horrid person. I'll never go there again.

Pros: I still don't know it for a fact, but they might be able to fix shoes.

Cons: One of the most useless people working there imaginable.

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The woman who worked on my shoes did half of what I asked for. The shoe she worked on was poorly sewn and very uneven. I was told the shoes would take a week and went back to find they weren't ready. After another week I went to find she had not fixed the other shoe at all. She told me this was because she worked part time. The front desk person was no help.

1
★★☆☆☆

The woman who worked on my shoes did half of what I asked for. The shoe she worked on was poorly sewn and very uneven. I was told the shoes would take a week and went back to find they weren't ready. After another week I went to find she had not fixed the other shoe at all. She told me this was because she worked part time. The front desk person was no help.

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I had a pair of kid leather high heels that required a new half sole, heel tips and a shine. The price quoted was $39.95!!! For that, I could buy two pairs of new shoes at DSW. They are absolutely nuts. Go elsewhere.

1
★☆☆☆☆

I had a pair of kid leather high heels that required a new half sole, heel tips and a shine. The price quoted was $39.95!!! For that, I could buy two pairs of new shoes at DSW. They are absolutely nuts. Go elsewhere.

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They saved my favorite boots! My favorite boots were dying, Zinke's breathed new life into them by installing new zippers, refreshing the leather with a conditioning treatment, and polishing them up!

They provided me with excellent service, and had no trouble finding the boots when I came in to claim them.

Their hours are 8:30 am- 6:00 pm Monday through Saturday.

2
★★★★☆

They saved my favorite boots! My favorite boots were dying, Zinke's breathed new life into them by installing new zippers, refreshing the leather with a conditioning treatment, and polishing them up!

They provided me with excellent service, and had no trouble finding the boots when I came in to claim them.

Their hours are 8:30 am- 6:00 pm Monday through Saturday.

Pros: Good Shoe repair at a good price

Cons: I wish they were open later.

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this was my first and will be my last exerience with zinkes. they could not find my shoes when I went to pick them up, and after they finally found them they were not even done eventhough they were supossed to be done at 3pm and I was there at 4, after an insincre apology I was told I could wait another 30 min for them to be done. i come back the next morning, and they can't find the shoes again, I had to find them for them! not an isolated incident, the women in front of me had her shoes missing as well. no one was comped for their incompetence as well. don't know how they are still in business.

0
★☆☆☆☆

this was my first and will be my last exerience with zinkes. they could not find my shoes when I went to pick them up, and after they finally found them they were not even done eventhough they were supossed to be done at 3pm and I was there at 4, after an insincre apology I was told I could wait another 30 min for them to be done. i come back the next morning, and they can't find the shoes again, I had to find them for them! not an isolated incident, the women in front of me had her shoes missing as well. no one was comped for their incompetence as well. don't know how they are still in business.

Cons: disorganized, bad customer service

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Well they place looks pretty organized and customer friendly although I suggest that they do remodel the shop just because it looked old. I found so many shoes here but at a rather expensive cost. So I decided to browse around before I leave. I found some really cool shoes and they look great. Believe me, they are up-to-date but its really cool how they have so many selections in the first place. They are a huge carrier or leather shoes!

3
★★★☆☆

Well they place looks pretty organized and customer friendly although I suggest that they do remodel the shop just because it looked old. I found so many shoes here but at a rather expensive cost. So I decided to browse around before I leave. I found some really cool shoes and they look great. Believe me, they are up-to-date but its really cool how they have so many selections in the first place. They are a huge carrier or leather shoes!

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I have brought a few pairs of shoes here and they have done a good job. They come back in almost new shape buffed, polished, and they do a decent repair job. They carry an array of polishes, shoe horns, tress, etc. Friendly service.

4
★★★★☆

I have brought a few pairs of shoes here and they have done a good job. They come back in almost new shape buffed, polished, and they do a decent repair job. They carry an array of polishes, shoe horns, tress, etc. Friendly service.

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The place is okay if you want to fix some scuffs or your heels are worn out, but don't trust your shoes to be re-soled or fixed beyond the basics. After getting my shoes back, within a day the whole work fell apart and nails they used to mend the heel are now coming up from the inside. I would much rather them say that they can't fix it than to attempt and come out with a dodgy result.

2
★★☆☆☆

The place is okay if you want to fix some scuffs or your heels are worn out, but don't trust your shoes to be re-soled or fixed beyond the basics. After getting my shoes back, within a day the whole work fell apart and nails they used to mend the heel are now coming up from the inside. I would much rather them say that they can't fix it than to attempt and come out with a dodgy result.

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.

I keep forgetting about this place. They've always done a great job 1) getting my shoes back to near - new, and 2) putting more durable soles on my shoes than the originals.

4
★★★★☆

I keep forgetting about this place. They've always done a great job 1) getting my shoes back to near - new, and 2) putting more durable soles on my shoes than the originals.

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.

It looks old (the chairs are probably worth a fortune now!), but Zinke's still does wonderful shoe repair. I had my boots reheeled and bought some suede renew spray and saved myself a fortune! The staff are helpful as well, often recommending how to reduce the cost of your repairs.

5
★★★★★

It looks old (the chairs are probably worth a fortune now!), but Zinke's still does wonderful shoe repair. I had my boots reheeled and bought some suede renew spray and saved myself a fortune! The staff are helpful as well, often recommending how to reduce the cost of your repairs.

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The shine guys will polish your shoes while you wait, or buff and bag them for pick up later. The store carries all the trappings -- from cans of Kiwi polish to ties, horns, trees, and brushes.

1
★★★☆☆

The shine guys will polish your shoes while you wait, or buff and bag them for pick up later. The store carries all the trappings -- from cans of Kiwi polish to ties, horns, trees, and brushes.

Pros: efficent

 

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