U-Haul Of Torrance

★★☆☆☆
  • 24091 Hawthorne Blvd

    Torrance, CA 90505

    Map & Directions
  • 310-378-4666

About U-Haul Of Torrance

Hours
Sun 9am-5pm, Mon-Thu 7am-7pm, Sat 7am-7pm, Fri 7am-8pm

Automotive

Automotive
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Overall satisfied. They made it easy for me to drop off truck after closing hours. Left some stuff in front cabin. They kept it for me until I picked it up the next day.

5
★★★★★

Overall satisfied. They made it easy for me to drop off truck after closing hours. Left some stuff in front cabin. They kept it for me until I picked it up the next day.

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I have used U-Haul many times in the past, but working with this one made me cringe and I have not gone back. I had a similar problem as one of the other reviewers, I made a reservation for a certain sized truck and when I arrived, they did not have it. They ended up offering me the truck two sizes up for the same price - the size truck you would normally see moving people across country and I was moving 6 miles. This thing was mammoth and it took two people to guide me when I was pulling out of the lot (which is tiny) so I would not hit any other vehicles - I drove a full size van most of my life without a problem, so that puts things into perspective of how unmanageable the truck was. The service was poor. When I asked about packing materials,the individual at the desk just waived thier hand towards the area behind me as though "look around, this is what we have". I will not return to this U-Haul.

1
★☆☆☆☆

I have used U-Haul many times in the past, but working with this one made me cringe and I have not gone back. I had a similar problem as one of the other reviewers, I made a reservation for a certain sized truck and when I arrived, they did not have it. They ended up offering me the truck two sizes up for the same price - the size truck you would normally see moving people across country and I was moving 6 miles. This thing was mammoth and it took two people to guide me when I was pulling out of the lot (which is tiny) so I would not hit any other vehicles - I drove a full size van most of my life without a problem, so that puts things into perspective of how unmanageable the truck was. The service was poor. When I asked about packing materials,the individual at the desk just waived thier hand towards the area behind me as though "look around, this is what we have". I will not return to this U-Haul.

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0 out of 1 people found this review helpful.

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Run. Run as fast as you can. This is the absolute worst customer service experience of my life. I cannot begin to describe the agony that ensued after I chose to use U-Haul. I must say that I am thrilled to have the opportunity to warn you, though.

I made an on-line reservation. It seemed simple enough. I chose a truck size and pick-up location. Being the obsessive type-A person that I am, I called TWICE beforehand to ensure that my reservation was correct and that they indeed had my truck.

When I showed up to pick up my truck, they had the wrong date on my reservation (the following day). I told them that in fact my reservation was for today, and that they owed me a truck. After telling me that "this is just how life is, lady" and accusing me of lying about my reservation, I whipped out my print-out of my reservation online. They REFUSED to even look at it. After nearly jumping across the counter to attack the unpleasant unhelpful disrespectful employee, another employee jumped in an

1
★☆☆☆☆

Run. Run as fast as you can. This is the absolute worst customer service experience of my life. I cannot begin to describe the agony that ensued after I chose to use U-Haul. I must say that I am thrilled to have the opportunity to warn you, though.

I made an on-line reservation. It seemed simple enough. I chose a truck size and pick-up location. Being the obsessive type-A person that I am, I called TWICE beforehand to ensure that my reservation was correct and that they indeed had my truck.

When I showed up to pick up my truck, they had the wrong date on my reservation (the following day). I told them that in fact my reservation was for today, and that they owed me a truck. After telling me that "this is just how life is, lady" and accusing me of lying about my reservation, I whipped out my print-out of my reservation online. They REFUSED to even look at it. After nearly jumping across the counter to attack the unpleasant unhelpful disrespectful employee, another employee jumped in an

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0 out of 1 people found this review helpful.

 

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