Dear sir, I've been a satisfied Merritts Ace customer for over 30 years. On 11/24/2010 I called your store to find out when the sale started. The young lady that answered was very pleaseant, after I explained what item I was calling about (Childrens tunnel tent), she indicated that if I came into the store 30 minutes before closing, I could purchase the item for the sale price. I arrived at exactly 0845 hrs and selected the item along with several other items and quickly got into line, at which time I was approached by a store manager, who stated "You can't buy that at the sale price until after Thanksgiving". I courteously explained that I had called the store 45 minutes earlier and had been instructed by a Merritts store employee to come after 0830 and purchase the item at the sale price. After completing several inquiries to his staff, the manager said " I don't know who told you that but that person was wrong to tell you that". I explained that I had come to the store in good faith and I expected to be treated fairly but it made no difference to him, he would not hear it, instead he made me feel as if I was making the entire incident up to save a few dollars.(What ever happened to the customer is always right). I am a 16 yr veteran with the LAPD. I have never been made to feel like I had committed a theft like I had felt that night, but there's always a first time. My father shopped at Merrits, My son also shops here, they will be very disappointed when they hear this story.
Merritt's is probably the last old school hardware store there is. They have your hard to find parts and a very very knowledgeable staff. The prices cant be beat at Merritt's and they always have really good specials. I highly recommend Merritt's to anyone likes good customer service.
I lived in Hacienda Heights for almost 14 years, and during all those years I would always end up at Merritt's every time I needed something for any home project or repair I would be working on, specially items and services hard or impossible to find anywhere else.I moved from Hacienda Heights almost 20 years ago, and to this date I still go back to Merritt's for these odd and difficult to find items and the special services they offer, they carry just about anything, and their staff is the most knowledgeable, helpful, and courteous.It is always a pleasant experience to do business with them.Not many places around anymore that offer so much variety in a much smaller footprint compared to the big home imp. centers, and above all, such great personalized service.
Anyone who lives in La Puente or the surrounding area really needs to check this place out!! They have an awesome staff and a HUGE variety of products. The service you get at this store is INCREDIBLE and the price is almost just as good! I recently visited home depot and lowes to get some bolts for my sons xbox 360 but could not get any help at either place, so I decided to give merritts a shot. I was amazed that the young man was so quick and knowledgable about the product he sells. Ill never shop anywhere else. Thanks much to Richard and the rest of the merritts crew. Keep up the good work!
This store has the best customer service. They have employees that do run and hide when they see customers enter the store. When you have a question they actually take you to the aisle where the product is. They are reasonably priced for the service you get. They carry a wide variety of hardware not just the popular brands like Home Depot and Lowe's often do.
i scoured all of the stores in my neighborhood including retailers on the internet for a specific product i needed to absolutely no avail...until i called merritt's today as a very last resort (i live a couple of blocks away from merritt's but i normally shop outside of la puente because the products in the surrounding stores are quite limited). what do you know! not only did they carry the product i was looking for, but they even had it in immediate stock and it cost less than what i would have paid for it if i had found it anywhere else (retails for $8, but merritt's had it for $5.99)! and, the sales clerk on the phone--although she was certain they carried it at the time of my call--didn't even hesitate to double-check to confirm its availability in-store for me without me having to even ask her first. first-rate in every way! highly recommend! way to go merritts in la puente! all the best to your first-class sales team! God bless you!!!
Whenever I shop in any store I look for 2 things. One is if they have the product I want. 2nd and most important, is the service I receive. Merritt's has the best service I have experienced in any store. They may not look bug from the outside but once you enter you'll see they havev everything Lowes and Home Depot does and in most cases more. The prices are cheaper than Depot as well. The one thing that sets Merritt's apart though is the help you receive. Whenever I shop there I am approached by several knowledgeable employees. They are not only friendly but very helpful as well. Merritt's also will help in getting your large and bulky items to your car. I have lived and La Puente for over 15 years and I will not buy hardware anywhere else. If you need anything go to Merritt's first.
PROS: Helpfulness, Knowledge, Assortment