Evergreen Animal Care Center

★★★★☆
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  • 23947 Newhall Ave

    Newhall, CA 91321

    Map & Directions
  • 661-254-5102

Pets & Animals

Pets & Animals
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.

As a former employee, I can tell you first hand that there are some shady things going on at Evergreen. I wouldnt reccomend this place to anyone who is looking for a facility that cares for your animals and not just your pocketbook. You

3
★★★★★

As a former employee, I can tell you first hand that there are some shady things going on at Evergreen. I wouldnt reccomend this place to anyone who is looking for a facility that cares for your animals and not just your pocketbook. You

.

Dr. Mansour has been our vet since 1994 and has provided excellent care and has treated us fairly while taking care of our two sets of standard poodles over the years. He has always worked with us on price and knows that I am a practical dog owner, not an emotional one. His facilities have always been clean and he has never charged me for non-necessity care. I recently had horrible and enormously expensive emergency service at Saugus Vet Hospital where I promptly removed my pet after she was stable and quickly transported her to Evergreen. I will never make that mistake again!!

Nina

5
★★★★★

Dr. Mansour has been our vet since 1994 and has provided excellent care and has treated us fairly while taking care of our two sets of standard poodles over the years. He has always worked with us on price and knows that I am a practical dog owner, not an emotional one. His facilities have always been clean and he has never charged me for non-necessity care. I recently had horrible and enormously expensive emergency service at Saugus Vet Hospital where I promptly removed my pet after she was stable and quickly transported her to Evergreen. I will never make that mistake again!!

Nina

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As an AAHA accredited practice, Evergreen Animal Hospital belongs to a select group of practices that are committed to meeting the highest standards in veterinary medicine. Evergreen has passed a stringent evaluation of over 900 standards covering patient care, client service and medical protocols. The evaluation includes a quality assessment review of the hospital??s facility, medical equipment, practice methods and pet health care management.

Only 15 percent of all small animal veterinary practices in the U.S. have achieved accreditation by the American Animal Hospital Association. In order to maintain accredited status, Evergreen must continue to be evaluated regularly by the association??s consultants.

Evergreen takes its responsibility towards the clients and patients of our hospital very seriously. We feel that it is our duty to make sure that the client is aware of everything that their pet needs and the best treatment options available. The client then has a choice as to the extent of services they wish to engage us in. We feel like this reflects both our care of the patients and our respect for the owner.

2
★★★★★

As an AAHA accredited practice, Evergreen Animal Hospital belongs to a select group of practices that are committed to meeting the highest standards in veterinary medicine. Evergreen has passed a stringent evaluation of over 900 standards covering patient care, client service and medical protocols. The evaluation includes a quality assessment review of the hospital??s facility, medical equipment, practice methods and pet health care management.

Only 15 percent of all small animal veterinary practices in the U.S. have achieved accreditation by the American Animal Hospital Association. In order to maintain accredited status, Evergreen must continue to be evaluated regularly by the association??s consultants.

Evergreen takes its responsibility towards the clients and patients of our hospital very seriously. We feel that it is our duty to make sure that the client is aware of everything that their pet needs and the best treatment options available. The client then has a choice as to the extent of services they wish to engage us in. We feel like this reflects both our care of the patients and our respect for the owner.

.

Don't be fooled by the looks of the building. Evergreen is a filthy place, in many ways. Never let your animal out of your sight if you go here. Your animal will be treated very poorly and even beaten. Stay away from their treatments you will pay for tons of services you do not receive. And lied to about what you need. They don't disinfect because then they get more business. Surgeries are unethical and they are never sterile. Stay away stay away

0
★☆☆☆☆

Don't be fooled by the looks of the building. Evergreen is a filthy place, in many ways. Never let your animal out of your sight if you go here. Your animal will be treated very poorly and even beaten. Stay away from their treatments you will pay for tons of services you do not receive. And lied to about what you need. They don't disinfect because then they get more business. Surgeries are unethical and they are never sterile. Stay away stay away

.

I boarded my dog at Evergreen, in the new facility. It is amazing. My husband & I dropped by in the middle of the day to check this place out, and we were very impressed. The place was spotless, and there was a girl playing with one of the dogs in an outside area. We decided to try it because we were very impressed with how much the staff seemed to love the animals, and how well the dogs were cared for.
It was the best descision we could have made. Our dog was happy, healthy and smelled great when we picked her up, and I knew that she was safe and in a nice place while we were away.
I know that there are people who are just difficult to please, or want to find something to complain about, but honestly... you have to visit this place to see what a great job they are doing.

5
★★★★★

I boarded my dog at Evergreen, in the new facility. It is amazing. My husband & I dropped by in the middle of the day to check this place out, and we were very impressed. The place was spotless, and there was a girl playing with one of the dogs in an outside area. We decided to try it because we were very impressed with how much the staff seemed to love the animals, and how well the dogs were cared for.
It was the best descision we could have made. Our dog was happy, healthy and smelled great when we picked her up, and I knew that she was safe and in a nice place while we were away.
I know that there are people who are just difficult to please, or want to find something to complain about, but honestly... you have to visit this place to see what a great job they are doing.

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When we dropped our dog off at Evergreen to board him, he was perfectly healthy. When we picked him up, he was sick. When I advised their practice manager of this, her initial position was that our pet couldn't have gotten sick there because they take this precaution and that precaution. (Customer Service Tip #1: Never outright say and/or infer that the client is a liar.)

Her second position was that she would know if something was circulating their kennel as other people would have notified her. (Customer Service Tip #2: Listen to the client. Hello? Isn't that what I'm trying to tell you? Maybe you want to investigate my concern? Customer Service Tip #3: Don't contradict yourself. So, wait... You just told me that our pet couldn't get sick while boarding with you and then changed your mind and now he can get sick?)

Her third and final position was that there was wording in their boarding authorization form that says that we acknowledge that our pet might become sick while boarding there. Well, I'm part of a couple and happen to be the part that wasn't there at the time of drop off. So, I was lamentably unaware of this small, yet very important detail. Might she have started the conversation off with this fact?

I've worked in the veterinary industry for over 15 years and have consulted for numerous practices during that time in multiple states. I paid good money for them to take care of my pet. He was healthy when he was dropped off and I expected him to be healthy when I picked him up. This falls quite short of the basic expectations that I, as a pet owner, have the veterinary hospital charged with his care. I expect that:

1.my pet won??t come into contact with any other pets during his stay.
2.my pet will have his kennel was properly sanitized before he is put in it.
3.my pet will have his food and water bowls properly sanitized before his use.
4.if any animal shows signs of illness while boarding, that they are then housed and walked in separate areas from the healthy population so as not to spread the illness.

I understand that ??things happen? sometimes, no matter how many precautions are taken. Having said that, and knowing that something did happen, I expect Evergreen to take responsibility for that. I expect good customer service. I expect Evergreen to reimburse me for the money I spent when I took him to his normal vet and had him treated for the virus he picked up in their kennel.

It has been my experience that a good, reputable veterinary hospital, upon finding out that a pet contracted a virus or sustained an injury while in their care, will treat that pet for free themselves or cover any expenses if you want to take your pet to his regular vet for treatment.

To date, this has not been done.

1
★☆☆☆☆

When we dropped our dog off at Evergreen to board him, he was perfectly healthy. When we picked him up, he was sick. When I advised their practice manager of this, her initial position was that our pet couldn't have gotten sick there because they take this precaution and that precaution. (Customer Service Tip #1: Never outright say and/or infer that the client is a liar.)

Her second position was that she would know if something was circulating their kennel as other people would have notified her. (Customer Service Tip #2: Listen to the client. Hello? Isn't that what I'm trying to tell you? Maybe you want to investigate my concern? Customer Service Tip #3: Don't contradict yourself. So, wait... You just told me that our pet couldn't get sick while boarding with you and then changed your mind and now he can get sick?)

Her third and final position was that there was wording in their boarding authorization form that says that we acknowledge that our pet might become sick while boarding there. Well, I'm part of a couple and happen to be the part that wasn't there at the time of drop off. So, I was lamentably unaware of this small, yet very important detail. Might she have started the conversation off with this fact?

I've worked in the veterinary industry for over 15 years and have consulted for numerous practices during that time in multiple states. I paid good money for them to take care of my pet. He was healthy when he was dropped off and I expected him to be healthy when I picked him up. This falls quite short of the basic expectations that I, as a pet owner, have the veterinary hospital charged with his care. I expect that:

1.my pet won??t come into contact with any other pets during his stay.
2.my pet will have his kennel was properly sanitized before he is put in it.
3.my pet will have his food and water bowls properly sanitized before his use.
4.if any animal shows signs of illness while boarding, that they are then housed and walked in separate areas from the healthy population so as not to spread the illness.

I understand that ??things happen? sometimes, no matter how many precautions are taken. Having said that, and knowing that something did happen, I expect Evergreen to take responsibility for that. I expect good customer service. I expect Evergreen to reimburse me for the money I spent when I took him to his normal vet and had him treated for the virus he picked up in their kennel.

It has been my experience that a good, reputable veterinary hospital, upon finding out that a pet contracted a virus or sustained an injury while in their care, will treat that pet for free themselves or cover any expenses if you want to take your pet to his regular vet for treatment.

To date, this has not been done.

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My step-moms cat was old and not doing well. She took her to Evergreen for a check up and was told that there was not much hope for improvement in the cats condition. They provided her with all the options and then sent them home to think about it. She had been told that taking a day or two would not change things one way or the other. Two days later, my step-mom went back and had the cat put down. But they allowed her the time to come to terms with the inevitable. For this reason alone, I recommend them.

4
★★★★☆

My step-moms cat was old and not doing well. She took her to Evergreen for a check up and was told that there was not much hope for improvement in the cats condition. They provided her with all the options and then sent them home to think about it. She had been told that taking a day or two would not change things one way or the other. Two days later, my step-mom went back and had the cat put down. But they allowed her the time to come to terms with the inevitable. For this reason alone, I recommend them.

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