Insider Pages Reviews for Enchanted Gowns

1 Stars: 4 good dresses from 6 weddings? (by Tami C.)

Tami C. — Wed, 24 Oct 2007 22:01:00 GMT

Unfortunately since the owner Wendy is no longer on site often service has gone down hill. Our family has done 6 weddings there and the last 2 have been horrible. We normally order custom dresses since they offer free alterations on custom gowns. My sister got married in 06/03 and the alterations were done so badly she had to pick up her dress on the way to Tahoe and dress train still wasn't correct. I wanted to prove to my girls this was not the way Wendy does business. Now with my wedding coming up 11/2007 I wanted to redeem Enchanted Gowns with my family. I set up the first fitting for 04/15/07 this had to be postponed due the Wendy having 2 family parties that weekend. So we reschedueld for 05/19/07, I had to call to confirm and was then told they wanted to rescheduel again, unfortunately 2 girls flew in from out of state and we couldn't change date. So Wendy did the right thing and kept our appointment. My last girl had her fitting 06/16/07. Instead of putting the order for my dresses in she held off the entire order until the very end of July. I called 08/08/07 to see when the dresses ourld be in was advised 10/27/07, with the wedding 11/07/2007 out of state this wouldn't work. After leaving messages for 3 days I finally got a call back from Wendy stating she held off on the order incase one of my bridal party was pregnant. (Wendy never called to make sure it was ok to hold off ordering). Then she promised me the dresses were being rushed and would be in the first of October. The dresses finally came in 10/18/07 at 3:00 pm. She ordered the dresses so large that the 200.00 dresses are now requiring 150.00 for the alterations. Wendy is not taking any responsiblty and not trying to even compensate for her error. This has almost ruined my wedding and it still could.

1 Stars: Avoid at all costs. (by Anonymous P.)

Anonymous P. — Thu, 19 Oct 2006 06:08:00 GMT

I will not go into detail but I will never recommend this store to anyone. Avoid doing business with Enchanted Gowns at all costs as it will save you a lot of time, effort and frustration.

PROS: Will do custom gown work.
CONS: Custom gown work not up to par.

4 Stars: Enchanted Gowns (by Cali R.)

Cali R. — Mon, 05 Sep 2005 12:26:00 GMT

Enchanted Gowns is a small bridal store located close to downtown Pinole. The have a few parking spaces in front of the store but usually parking is not a problem because they don't usally have too many customers. The store has nice storefront windows displaying their wedding gowns. inside they have a few selections of bridal accesories and wedding dresses. I had my dress altered here and the seamstress did great job.

3 Stars: Enchanted Gowns (by Carol Q.)

Carol Q. — Wed, 30 Nov 2005 20:47:00 GMT

I was driving and saw this bridal store and decided to stop and see what gowns they offered. I realized that you have to make an appointment in order for them to open for you. There was this special gown that I liked , so I decided to call. They kept their appointment and it was nice. I recieved one on one service and they were very friendly. The selection is not that large, but you could get lucky and find that one gown. I ended up not buying a gown from here, but the experience was good.

1 Stars: Worst customer service ever! DO NOT TRUST THEIR SERVICE!! (by Jameie M.)

Jameie M. — Tue, 23 Oct 2007 20:39:00 GMT

I ordered my dress for my wedding there and they totally destroyed the side where my train was. They do not take direction well and change the story to fit their convenience. I didn't get my dress until the day I drove from the bay area to South Lake Tahoe. I didn't have any time to have changes or additional alterations made. This has happened again now with my sister wedding, as she ordered me a size 16 and I am size 8 dress! I am now forced to go to another alterations store as I do not trust their work. This has cost me now an additional $150! Please, I warn you go else ware!!

4 Stars: Beautiful gowns (by Gloria R.)

Gloria R. — Tue, 27 Sep 2005 06:00:00 GMT

I had the oppurtunity to visit Enchanted Gowns when my sister was looking for a wedding gown for her wedding last year. This is not a big store but they do have a lot of gowns on display and beautiful ones custom made. They had styles that were rare and unique. It was really fun to visit a place that sells wedding gowns and bridal items. It always brings excitement. The staff was great and very helpful with offering ideas and suggestions. I would suggest a visit here if your looking for wedding gowns.