Bill Smith Automotive Car Svc

★★★☆☆
  • 136 N Cedros Ave

    Solana Beach, CA 92075

    Map & Directions
  • 858-755-3323

About Bill Smith Automotive Car Svc

Categories
Details
Hours
mon 8:00am-5:30pm;tue 8:00am-5:30pm;wed 8:00am-5:30pm;thu 8:00am-5:30pm;fri 8:00am-5:30pm;

Automotive

Automotive
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3.0 2
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I initially called on a Friday morning to determine the cost for a car battery replacement.

The woman who answered the phone told me that their computer system was down but that she would call me back when it came back online to give me a price.

All Friday and the weekend went by with no call, so Monday afternoon I tried back. The system had come back online, but they forgot to give me a call. No big deal, things like that happen.

The woman who had assisted me on Friday proceeded to get the information about my car and determine the cost for replacement in their computer system. She told me "$280 for the battery and $45 for the labor." I responded very politely that this seemed high for the cost of a battery and I asked, again very politely, what type of battery this was and whether that was the retail price for the battery.

Her response? 'It's none of your business what the retail price of the battery is.'

EXCUSE ME?? I told her I thought that was a rude way to respond to a customer and she proceeded to hang up the phone on me.

I'm actually glad this happened because it saved me the trouble of dealing with a repair shop that refuses to be transparent about how they are charging you. Don't say it is "$45 in labor" if you are charging me an extra $100 markup (or whatever) for the battery. If this is how they do business in general, Bill Smith Automotive is an auto shop that should be avoided at all costs.

Deceptive, and rude.

1
★☆☆☆☆

I initially called on a Friday morning to determine the cost for a car battery replacement.

The woman who answered the phone told me that their computer system was down but that she would call me back when it came back online to give me a price.

All Friday and the weekend went by with no call, so Monday afternoon I tried back. The system had come back online, but they forgot to give me a call. No big deal, things like that happen.

The woman who had assisted me on Friday proceeded to get the information about my car and determine the cost for replacement in their computer system. She told me "$280 for the battery and $45 for the labor." I responded very politely that this seemed high for the cost of a battery and I asked, again very politely, what type of battery this was and whether that was the retail price for the battery.

Her response? 'It's none of your business what the retail price of the battery is.'

EXCUSE ME?? I told her I thought that was a rude way to respond to a customer and she proceeded to hang up the phone on me.

I'm actually glad this happened because it saved me the trouble of dealing with a repair shop that refuses to be transparent about how they are charging you. Don't say it is "$45 in labor" if you are charging me an extra $100 markup (or whatever) for the battery. If this is how they do business in general, Bill Smith Automotive is an auto shop that should be avoided at all costs.

Deceptive, and rude.

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I alway hated bring my car to the mechanics, I usually had no idea what in the hell they were talking about and felt like I was getting ripped off. That is until I found Bill Smith's ... I totally and completely trust these guys. Honest and helpful, plus knowledgeable mechancis and friendly service. I have referred numerous people here and will continue doing so.

5
★★★★★

I alway hated bring my car to the mechanics, I usually had no idea what in the hell they were talking about and felt like I was getting ripped off. That is until I found Bill Smith's ... I totally and completely trust these guys. Honest and helpful, plus knowledgeable mechancis and friendly service. I have referred numerous people here and will continue doing so.

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