Sincere Hardware Supply

★★★☆☆
  • 258 11th St

    Oakland, CA 94607

    Map & Directions
  • 510-832-2838

2.5 10
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Terrible experience! No customer service on floor. Wanted to purchase brass bthrm faucet -- they only had 4 faucets of any kind in stock -- none brass -- all others required 2-3 weeks special order. Was told they don't carry brass b/c customers all want stainless. Lost special order I had come to pick up for a friend. Want to support local business but in this case, the Internet is cheaper, more convenient, has more selection, and reduces exposure to incompetence and lack of concern for customer. Will NEVER go back.

1
★☆☆☆☆

Terrible experience! No customer service on floor. Wanted to purchase brass bthrm faucet -- they only had 4 faucets of any kind in stock -- none brass -- all others required 2-3 weeks special order. Was told they don't carry brass b/c customers all want stainless. Lost special order I had come to pick up for a friend. Want to support local business but in this case, the Internet is cheaper, more convenient, has more selection, and reduces exposure to incompetence and lack of concern for customer. Will NEVER go back.

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Just recently remold our house. Oven cabnt. Back order or two after they told us it realdy to pick it up. Then they give us a different color oven temp for our contractor to install. Kitchen cabnt. all poor condition. Customer services very poor. They are chip but their supply also bad too

1
★☆☆☆☆

Just recently remold our house. Oven cabnt. Back order or two after they told us it realdy to pick it up. Then they give us a different color oven temp for our contractor to install. Kitchen cabnt. all poor condition. Customer services very poor. They are chip but their supply also bad too

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they supplied a used faucet as new with the vanity I ordered .and said it was special order/non-returnable
The installer said the supplied faucet was clogged with sand and was not flowing water. When I called the store they said it is special order and cannot be returned/refunded . When I said that there was water dripping from the unit when removed from the box , they said that this was remaining from "testing"

They said replacement will take 2 weeks . they did offer to refund after I threatened them .

3
★★★☆☆

they supplied a used faucet as new with the vanity I ordered .and said it was special order/non-returnable
The installer said the supplied faucet was clogged with sand and was not flowing water. When I called the store they said it is special order and cannot be returned/refunded . When I said that there was water dripping from the unit when removed from the box , they said that this was remaining from "testing"

They said replacement will take 2 weeks . they did offer to refund after I threatened them .

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Last Saturday was my first time going into Sincere and I thought the showroom was great! My husband and I are starting our process in remodeling our kitchen and bathroom and Sincere seems to have everything we need. The staff was really friendly and patient with us and I am impressed on the wide variety of products they have. They give out free kitchen designs if we provide them with measurements, so I am looking forward in going to go back there soon with them.

4
★★★★☆

Last Saturday was my first time going into Sincere and I thought the showroom was great! My husband and I are starting our process in remodeling our kitchen and bathroom and Sincere seems to have everything we need. The staff was really friendly and patient with us and I am impressed on the wide variety of products they have. They give out free kitchen designs if we provide them with measurements, so I am looking forward in going to go back there soon with them.

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I have just recently came here and bought an entire set of kitchen with granite counter tops. The outcome of it was amazing! The customer service was excellent and everyone was very helpful. I was really stressed out from remodeling but they have made it much easier and less stressful due to their patience and knowledge of the products. The showroom was very professional compared to a lot of other ones I've been to and it gave me a lot of ideas on how to do mine. I am definitely recommending Sincere to my family and friends!

5
★★★★★

I have just recently came here and bought an entire set of kitchen with granite counter tops. The outcome of it was amazing! The customer service was excellent and everyone was very helpful. I was really stressed out from remodeling but they have made it much easier and less stressful due to their patience and knowledge of the products. The showroom was very professional compared to a lot of other ones I've been to and it gave me a lot of ideas on how to do mine. I am definitely recommending Sincere to my family and friends!

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Bought an entire set of kitchen cabinets - had to return some items due to poor quality, scratches and damage. Salesman failed to mention the manufacturer only made right hand wall cabinets, failed to mention the doors have 6 plastic caps (3") to cover holes for hinges, failed to mention when switching the hinge to the left side your door and cabinet box will have extra damage (12 holes for each cabinet) from the screws that were originally there. The display in their store did not show single door wall cabinets - very very misleading. The manager suggested I find someone to patch and color match all the holes in 10 wall cabinets! Would not refund me my money! We will be settling this in court!

1
★☆☆☆☆

Bought an entire set of kitchen cabinets - had to return some items due to poor quality, scratches and damage. Salesman failed to mention the manufacturer only made right hand wall cabinets, failed to mention the doors have 6 plastic caps (3") to cover holes for hinges, failed to mention when switching the hinge to the left side your door and cabinet box will have extra damage (12 holes for each cabinet) from the screws that were originally there. The display in their store did not show single door wall cabinets - very very misleading. The manager suggested I find someone to patch and color match all the holes in 10 wall cabinets! Would not refund me my money! We will be settling this in court!

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Purchased Kraftmaid cabinets for a DIY kitchen remodel and cheaper brand ones for 2 bathroom remodels over the past year. We had to reorder some items due to incorrect door sizing, cracked and scratched doors & wrong color toe kicks. So our project became somewhat protracted. We saved quite a bit but their customer service is lacking. They don't answer the phone (hence, no phone numbers listed for any of their locations on their official website), they don't return voicemail messages nor emails. Faxes seem to do the trick. Maybe high volume contractors get better treatment - I don't know. If you can tolerate their dismal communication standards you will save money on cabinetry. Tip: If you go there on a weekend and expect to sit with a designer you better be there when the doors open or you will grow roots waiting to be seen.

3
★★★☆☆

Purchased Kraftmaid cabinets for a DIY kitchen remodel and cheaper brand ones for 2 bathroom remodels over the past year. We had to reorder some items due to incorrect door sizing, cracked and scratched doors & wrong color toe kicks. So our project became somewhat protracted. We saved quite a bit but their customer service is lacking. They don't answer the phone (hence, no phone numbers listed for any of their locations on their official website), they don't return voicemail messages nor emails. Faxes seem to do the trick. Maybe high volume contractors get better treatment - I don't know. If you can tolerate their dismal communication standards you will save money on cabinetry. Tip: If you go there on a weekend and expect to sit with a designer you better be there when the doors open or you will grow roots waiting to be seen.

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When we were remodeling our bathroom, this store helped with both ideas & parts. We also bought a kitchen faucet, it was a little pricey but a grand looker and very flexible with the use.

2
★★☆☆☆

When we were remodeling our bathroom, this store helped with both ideas & parts. We also bought a kitchen faucet, it was a little pricey but a grand looker and very flexible with the use.

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We were remodeling our master bathroom and needed to replace our two large Milgard windows because our new bathtub was much deeper and consequently we needed to reduce the height of the windows.Our contractor called to order the windows and explained that it was important for us to have a large picture area in one of the windows because we had a nice view of Mount Diablo. The contractor gave the size of the windows. Sincere's representative failed to tell our contractor that if we wanted to have ventilation the demarcation between the picture area and the bottom opening would be nearly in the middle of the window. Had Sincere told us this I would have simply used a picture window for the Mt. Diablo view and used the two part window for the opposite view so that we would still have ventilation. We were not given adequate information to make an informed decision.Sincere refused to rectify the situation.I believe that some of Sincere's employees are unable to communicate adequately in the English language and consequently they will not be able to provide necessary information and respond appropriately to questions and statements by their customers. Neither do they respond adequately to complaints. I will not shop there again.

1
★☆☆☆☆

We were remodeling our master bathroom and needed to replace our two large Milgard windows because our new bathtub was much deeper and consequently we needed to reduce the height of the windows.Our contractor called to order the windows and explained that it was important for us to have a large picture area in one of the windows because we had a nice view of Mount Diablo. The contractor gave the size of the windows. Sincere's representative failed to tell our contractor that if we wanted to have ventilation the demarcation between the picture area and the bottom opening would be nearly in the middle of the window. Had Sincere told us this I would have simply used a picture window for the Mt. Diablo view and used the two part window for the opposite view so that we would still have ventilation. We were not given adequate information to make an informed decision.Sincere refused to rectify the situation.I believe that some of Sincere's employees are unable to communicate adequately in the English language and consequently they will not be able to provide necessary information and respond appropriately to questions and statements by their customers. Neither do they respond adequately to complaints. I will not shop there again.

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Why would you want to drive for miles and put up with the parking hassles and trying to find a staff memeber in a giant warehouse style hardware store when you can just drop in this locally owned establishment? Although a little crowded with their somewhat interesting and eclectic stock, you are bound to find what you need for all your home improvement and other projects.

4
★★★★☆

Why would you want to drive for miles and put up with the parking hassles and trying to find a staff memeber in a giant warehouse style hardware store when you can just drop in this locally owned establishment? Although a little crowded with their somewhat interesting and eclectic stock, you are bound to find what you need for all your home improvement and other projects.

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