Valvoline Express Care

★☆☆☆☆
Look fort the V. It Shows They Know. (TM)
  • 3412 Hillcrest Ave

    Antioch, CA 94531

    Cross street: On Hillcrest Ave. At Wildflower Dr. Next to Chevron in Antioch

    Map & Directions
  • 925-754-8040

About Valvoline Express Care

Categories
Hours
Sun 8am-4pm, Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
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Brought my car to these guys to have shocks put on. I had bought the shocks online thinking I would have time to do in my spare time Ha. So after a couple months in my garage I took car and shocks to this shop. They did good job in short time...how hard are shocks when you have a lift and air tools. To make my story short one of the shocks failed in a matter of months so.... I go back down with a monroe claim form and ask them if they could help me with claim. The manager flat out told me tough luck if you had bought the shocks here we would do it but you didn't so p... off. The claim form states take the defective shock to a monroe shock dealer and they would replace defective part. So no $$ out of Valvoline express care pocket... and I told the valvoline guy that I was willing and able to pay the fee for the work of taking shock off and putting replacement on. This is downright Dis-service at best. I am writing this here because the guy who operates the place is all smiles till you have a problem then all he can say is I'm sorry you didn't buy shocks from us at hyperinflated prices so tough luck. Well I'm sorry here's a nice review Mike in Antioch

0
★☆☆☆☆

Brought my car to these guys to have shocks put on. I had bought the shocks online thinking I would have time to do in my spare time Ha. So after a couple months in my garage I took car and shocks to this shop. They did good job in short time...how hard are shocks when you have a lift and air tools. To make my story short one of the shocks failed in a matter of months so.... I go back down with a monroe claim form and ask them if they could help me with claim. The manager flat out told me tough luck if you had bought the shocks here we would do it but you didn't so p... off. The claim form states take the defective shock to a monroe shock dealer and they would replace defective part. So no $$ out of Valvoline express care pocket... and I told the valvoline guy that I was willing and able to pay the fee for the work of taking shock off and putting replacement on. This is downright Dis-service at best. I am writing this here because the guy who operates the place is all smiles till you have a problem then all he can say is I'm sorry you didn't buy shocks from us at hyperinflated prices so tough luck. Well I'm sorry here's a nice review Mike in Antioch

Pros: did initial work fast

Cons: un willing to help after the sale

 

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