Nail Spa Pasadena

★★★☆☆

About Nail Spa Pasadena

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3.3636 11
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Don't go to this salon! They over charge, can't speak proper english and try to cheat you out of your money. I went for a full set and they did a horrible job!

1
★☆☆☆☆

Don't go to this salon! They over charge, can't speak proper english and try to cheat you out of your money. I went for a full set and they did a horrible job!

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I've been going to The Nail Spa about once a month since it opened a few years ago. Linda is the best manicurist! Though quality of service varies from manicurist to manicurist. I have a also noticed a changed in the facilities since Nail Spa came under new management (ownership?) last year. It used to be an immaculate facility and it's looking a bit run down as of late. Also, there are many new manicurists who seem quite unhappy/cranky. I still think that it is comfortable and reasonably priced, I just hope that it does not continue to slide.

4
★★★★☆

I've been going to The Nail Spa about once a month since it opened a few years ago. Linda is the best manicurist! Though quality of service varies from manicurist to manicurist. I have a also noticed a changed in the facilities since Nail Spa came under new management (ownership?) last year. It used to be an immaculate facility and it's looking a bit run down as of late. Also, there are many new manicurists who seem quite unhappy/cranky. I still think that it is comfortable and reasonably priced, I just hope that it does not continue to slide.

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I had a new set of Pink and Whites done at the Nail Spa.
The nail technician PETER was very rude. I told him exactly what I wanted the nails to look like. When they were done I wasn't pleased with the shape but decided to give it a day to see if I could get used to them. The next day I went back and asked if he could file them a little thinnner (shouldn't be a big deal after spending $45 on a full set) ... but he wasn't happy about it. He uttered some terrible things to the staff (girl at the front...also not nice!) in Vietnamese (bet he didn't know I SPEAK THE LANGUAGE!!!) and that was it. I was outta there. I will never go back and I will tell as many people as possible about this horrible experience. So much for making sure the customer is happy. Oh and beware...after I was told the Pink and White set is $40 I ended up paying $45 because he did a "shiny buff" on them (without asking if I wanted to spend the extra money...nice huh?).
I regret that I tipped him $10. He sure didn't deserve it.
DON'T TAKE A CHANCE AT THIS PLACE! Unless you like people saying disparaging things about you in a foreign language!

1
★☆☆☆☆

I had a new set of Pink and Whites done at the Nail Spa.
The nail technician PETER was very rude. I told him exactly what I wanted the nails to look like. When they were done I wasn't pleased with the shape but decided to give it a day to see if I could get used to them. The next day I went back and asked if he could file them a little thinnner (shouldn't be a big deal after spending $45 on a full set) ... but he wasn't happy about it. He uttered some terrible things to the staff (girl at the front...also not nice!) in Vietnamese (bet he didn't know I SPEAK THE LANGUAGE!!!) and that was it. I was outta there. I will never go back and I will tell as many people as possible about this horrible experience. So much for making sure the customer is happy. Oh and beware...after I was told the Pink and White set is $40 I ended up paying $45 because he did a "shiny buff" on them (without asking if I wanted to spend the extra money...nice huh?).
I regret that I tipped him $10. He sure didn't deserve it.
DON'T TAKE A CHANCE AT THIS PLACE! Unless you like people saying disparaging things about you in a foreign language!

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I go to this place about 2x a month. The best manicurists are Cindy and Linda (although Linda has some attitude issues). They're the most meticulous and reliable.The others are hot and cold -- that is a big problem here, inconsistency.
I too do not like the tiresome upselling of deluxe pedicures and treatments for calluses. Then, when you get it, they all do it differently (Linda won't use the electric callus remover because of health issues for example). No manager ever asks if you were happy. I always treat the women there respectfully, and I tip well, but they do not extend that to the customer. They could treat the customer more respectfully by speaking clearly, and not talking all around you in a language you do not understand. If you have a problem they announce it to one another and they look at you to see what is "wrong" with you. They used to wear me out by running the same music videos on the big screens but that has stopped. The chairs don't work reliably either. I don't think the price is too bad considering it is better than some...

3
★★★☆☆

I go to this place about 2x a month. The best manicurists are Cindy and Linda (although Linda has some attitude issues). They're the most meticulous and reliable.The others are hot and cold -- that is a big problem here, inconsistency.
I too do not like the tiresome upselling of deluxe pedicures and treatments for calluses. Then, when you get it, they all do it differently (Linda won't use the electric callus remover because of health issues for example). No manager ever asks if you were happy. I always treat the women there respectfully, and I tip well, but they do not extend that to the customer. They could treat the customer more respectfully by speaking clearly, and not talking all around you in a language you do not understand. If you have a problem they announce it to one another and they look at you to see what is "wrong" with you. They used to wear me out by running the same music videos on the big screens but that has stopped. The chairs don't work reliably either. I don't think the price is too bad considering it is better than some...

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On behalf of The Nail Spa, I wanted to thank everyone for your reviews, concerns, input, and most importantly, your business.

If you have any constructive criticism, please feel free to write what's on your mind and we will do our very best to change for the better.

We would also like to apologize to Eileen S. and Arcadia R. for your respective experiences at the Nail spa and we have taken immediate actions to fix those problems.

5
★★★★★

On behalf of The Nail Spa, I wanted to thank everyone for your reviews, concerns, input, and most importantly, your business.

If you have any constructive criticism, please feel free to write what's on your mind and we will do our very best to change for the better.

We would also like to apologize to Eileen S. and Arcadia R. for your respective experiences at the Nail spa and we have taken immediate actions to fix those problems.

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I've only been here once, but will never go again. I walked in and put my name on the clipboard for a mani/pedi, also telling the front desk woman, who was on the phone when I came in. I sat for just a minute before the woman told me to go to a station for my pedi. When my feet were done, they were going to ask for payment, but I told them I wanted a manicure too. No big deal, right? Then came the argument between the worker and front desk manager, over whose fault it was that I didn't get my mani and pedi at the same time. They questioned me, whether or not I said I wanted a mani too. (The proof was on the sign-in sheet.) This was so awkward for me and the other customers in there. I swear, it was like children fighting. All I wanted was to get my nails done and get out of there for my anniversary. I made the mistake of coming here because it was close to my home. The price is too expensive for the quality, probably because of the high rent on Lake. I've had better service and quality for a lot cheaper.

2
★★☆☆☆

I've only been here once, but will never go again. I walked in and put my name on the clipboard for a mani/pedi, also telling the front desk woman, who was on the phone when I came in. I sat for just a minute before the woman told me to go to a station for my pedi. When my feet were done, they were going to ask for payment, but I told them I wanted a manicure too. No big deal, right? Then came the argument between the worker and front desk manager, over whose fault it was that I didn't get my mani and pedi at the same time. They questioned me, whether or not I said I wanted a mani too. (The proof was on the sign-in sheet.) This was so awkward for me and the other customers in there. I swear, it was like children fighting. All I wanted was to get my nails done and get out of there for my anniversary. I made the mistake of coming here because it was close to my home. The price is too expensive for the quality, probably because of the high rent on Lake. I've had better service and quality for a lot cheaper.

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My wife has been to this place twice. During the first time, the pedicure experience was perfect. The beautician who attended to her was very meticulous in her work. My wife was very happy and I booked another appointment for her after few weeks. This time around, she was serviced by Amy, who from the beginning didn't do a good job and was more interested in forcing additional services to my wife (which she declined). Letting aside her selling tactics, her pedicure job was far from satisfactory. When its time to pay, Amy asked my wife for $35 (the actual service cost is $22), saying that my wife had agreed to deluxe spa at the beginning of service. My wife spoke to the manager, who after talking to Amy, sided with Amy. My wife managed to explain the situation to the manager and then paid the correct service cost.

In the process of this hustle, the experience of "spa" was lost. So, I just want you to be careful, the next time you are at Nail Spa.

I would still encourage my wife to check out this place one more time (as of now its a tie) and will definitely write my reviews.

2
★★☆☆☆

My wife has been to this place twice. During the first time, the pedicure experience was perfect. The beautician who attended to her was very meticulous in her work. My wife was very happy and I booked another appointment for her after few weeks. This time around, she was serviced by Amy, who from the beginning didn't do a good job and was more interested in forcing additional services to my wife (which she declined). Letting aside her selling tactics, her pedicure job was far from satisfactory. When its time to pay, Amy asked my wife for $35 (the actual service cost is $22), saying that my wife had agreed to deluxe spa at the beginning of service. My wife spoke to the manager, who after talking to Amy, sided with Amy. My wife managed to explain the situation to the manager and then paid the correct service cost.

In the process of this hustle, the experience of "spa" was lost. So, I just want you to be careful, the next time you are at Nail Spa.

I would still encourage my wife to check out this place one more time (as of now its a tie) and will definitely write my reviews.

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Wonderful french set! I've got sensitive nails. They put a lot of attention to detail, like checking under my nails (nail plate) before cutting! They are very clean and sterile. My nails don't "burn" when they're done with me! My french tips are always perfect and my nails have a natural look & feel. It's never "thick". I ONLY trust THE NAIL SPA in PASADENA!

5
★★★★★

Wonderful french set! I've got sensitive nails. They put a lot of attention to detail, like checking under my nails (nail plate) before cutting! They are very clean and sterile. My nails don't "burn" when they're done with me! My french tips are always perfect and my nails have a natural look & feel. It's never "thick". I ONLY trust THE NAIL SPA in PASADENA!

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The atmosphere of this salon is very professional, and the nail technicians are talented, attentive, and not pushy. They do perfect French manicures ? I came in after a horrible French manicure and asked them to fix it. Service is quick and timely, I barely had to wait to get my manicure started, and I didn?t have an appointment.

PROS: Great and timely service
CONS: None

5
★★★★★

The atmosphere of this salon is very professional, and the nail technicians are talented, attentive, and not pushy. They do perfect French manicures ? I came in after a horrible French manicure and asked them to fix it. Service is quick and timely, I barely had to wait to get my manicure started, and I didn?t have an appointment.

PROS: Great and timely service
CONS: None

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This nail salon is somewhat new and therefore feels very comfortable and clean. They have loads of massaging pedicure chairs, and their pricing is very affordable. The did a good job with my feet and I would definitely go back again.

4
★★★★☆

This nail salon is somewhat new and therefore feels very comfortable and clean. They have loads of massaging pedicure chairs, and their pricing is very affordable. The did a good job with my feet and I would definitely go back again.

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This nail place is excellent. The price is good and the quality of services and the facilities make it worthwhile. They have very comfortable spa chairs for their pedicures.

5
★★★★★

This nail place is excellent. The price is good and the quality of services and the facilities make it worthwhile. They have very comfortable spa chairs for their pedicures.

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