Paul's Tv: King of Big Screen

★★★☆☆
  • 500 N Harbor Blvd

    La Habra, CA 90631

    Map & Directions
  • 562-448-9800

About Paul's Tv: King of Big Screen

Hours
10am-9pm, 7 days a week
2.775 40
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.

Well, you suppose you are getting a brand new set, it was obviously an openbox one.\r
\r
The box delivered by UPS was left at my door step without my confirmaiton (signature) of delivery.\r
\r
The packaging styroform was cracked and even a

3
★★★★★

Well, you suppose you are getting a brand new set, it was obviously an openbox one.\r
\r
The box delivered by UPS was left at my door step without my confirmaiton (signature) of delivery.\r
\r
The packaging styroform was cracked and even a

.

Josh and Joseph from Paul's TV came to deliver our 82-in TV, and did a great, professional job. Josh knows all the ins and outs of Paul's TV equipment. I would definitely recommend shopping here since the employees are very knowledgeable.

3
★★★★★

Josh and Joseph from Paul's TV came to deliver our 82-in TV, and did a great, professional job. Josh knows all the ins and outs of Paul's TV equipment. I would definitely recommend shopping here since the employees are very knowledgeable.

.

I bought my first big screen from Paul's TV in La Habra before 9/11 when he still owned the store (the Gladiator DVD was playing in their home theater showcase. It was a beautiful experience). Based on the good will earned, I bought a Mitsubishi WD57831 DLP from Paul's in 2007 (the manager then was deceptive about the availability of the 65" sets the day I bought the 57", the 65" sets showing up in their ad a day or two after I made my purchase).

I paid $399 for an extended warranty based on the salesman's assurance that it would cover any problems for another three years after the manufacturer's warranty expired. His claim was not true, at least according to Paul's TV this morning. Earlier today, the second lamp replaced under warranty died, so I called the extended warranty department, which claimed that only one replacement lamp was covered by it (why, then, did they replace two?).

So, Paul's TV sold me a television that would require a new lamp almost annually (which they did not disclose), and an extended warranty that would replace only one lamp in its three years of coverage!

Making no progress with the extended warranty department, I called Paul's, whose manager implied that I was lying, claimed there was nothing he could do, and then directed me to their customer service. There, the representative said that the service department would call me. It's been several hours now, and I've not heard from them.

Paul's TV misrepresented the extended warranty and so far are unwilling to make things right. I will never buy from them again, and I like new televisions.

Buyer beware.

1
★☆☆☆☆

I bought my first big screen from Paul's TV in La Habra before 9/11 when he still owned the store (the Gladiator DVD was playing in their home theater showcase. It was a beautiful experience). Based on the good will earned, I bought a Mitsubishi WD57831 DLP from Paul's in 2007 (the manager then was deceptive about the availability of the 65" sets the day I bought the 57", the 65" sets showing up in their ad a day or two after I made my purchase).

I paid $399 for an extended warranty based on the salesman's assurance that it would cover any problems for another three years after the manufacturer's warranty expired. His claim was not true, at least according to Paul's TV this morning. Earlier today, the second lamp replaced under warranty died, so I called the extended warranty department, which claimed that only one replacement lamp was covered by it (why, then, did they replace two?).

So, Paul's TV sold me a television that would require a new lamp almost annually (which they did not disclose), and an extended warranty that would replace only one lamp in its three years of coverage!

Making no progress with the extended warranty department, I called Paul's, whose manager implied that I was lying, claimed there was nothing he could do, and then directed me to their customer service. There, the representative said that the service department would call me. It's been several hours now, and I've not heard from them.

Paul's TV misrepresented the extended warranty and so far are unwilling to make things right. I will never buy from them again, and I like new televisions.

Buyer beware.

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.

Wow, order TV on 2/27/2011, was told it would be shipped and delivered by March 3rd, 2011.

For 3 days order sat in a pending state, for 3 days I could not get Pauls TTV to respond to my questions about delivery.

When I did get them on

3
★★★★★

Wow, order TV on 2/27/2011, was told it would be shipped and delivered by March 3rd, 2011.

For 3 days order sat in a pending state, for 3 days I could not get Pauls TTV to respond to my questions about delivery.

When I did get them on

.

We purchased a 50 inch Panasonic Viera television in October 2009 in January the television died, we contacted Paul's they told us to contact Panasonic who in return told us to contact their contracted repair service. The television has

3
★★★★★

We purchased a 50 inch Panasonic Viera television in October 2009 in January the television died, we contacted Paul's they told us to contact Panasonic who in return told us to contact their contracted repair service. The television has

.

I recently purchased a 55 Samsung 3D, just a few weeks ago. I started to have issues withntheir delivery service. After a week, I noticed that my tv would get dimmer after 30 minutes. When I watched a basketball game it would look like

3
★★★★★

I recently purchased a 55 Samsung 3D, just a few weeks ago. I started to have issues withntheir delivery service. After a week, I noticed that my tv would get dimmer after 30 minutes. When I watched a basketball game it would look like

.

now know what a used car salesman is like!!!
I bought a TV from Pauls TV on Black Friday. They did not tell me they were out of stock until after I signed the credit card receipt. Then, they told me I would get a call to arrange for delivery that day for weekend delivery. Of course, no call, and no delivery that weekend. On Sat, I called the sales person who told me he would call me on Monday which he never did, so I had to call him. When I got hold of him, he told me I would get a call from Delivery on tues for Wed delivery. Ofcourse, no call. Meanwhile, they have already charged my credit card.
Finally, I called their customer service dept and finally I heard from their delivery dept. The delivery was late and when I called their customer service dept, the lady there said "what do you want me to do about it?" Can you believe that? Of course she never even bothered to take down my name!
I asked to speak to her supervisor, but he was conveniently not there, so I had to call back the next day to complain! They didn't even offer me a coupon or a discount for my next visit, not that I would ever buy from Paul's TV again, or recommend anyone to buy from them!!!!

1
★☆☆☆☆

now know what a used car salesman is like!!!
I bought a TV from Pauls TV on Black Friday. They did not tell me they were out of stock until after I signed the credit card receipt. Then, they told me I would get a call to arrange for delivery that day for weekend delivery. Of course, no call, and no delivery that weekend. On Sat, I called the sales person who told me he would call me on Monday which he never did, so I had to call him. When I got hold of him, he told me I would get a call from Delivery on tues for Wed delivery. Ofcourse, no call. Meanwhile, they have already charged my credit card.
Finally, I called their customer service dept and finally I heard from their delivery dept. The delivery was late and when I called their customer service dept, the lady there said "what do you want me to do about it?" Can you believe that? Of course she never even bothered to take down my name!
I asked to speak to her supervisor, but he was conveniently not there, so I had to call back the next day to complain! They didn't even offer me a coupon or a discount for my next visit, not that I would ever buy from Paul's TV again, or recommend anyone to buy from them!!!!

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Business Response:

Hi Asas, I'm sorry to hear that you had a frustrating experience. If you will send your contact information to us at royaltreatment@paulstv.com, I will have someone call you to discuss the situation. Thanks, Katie W.
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Thye reviews are correct. They are the worst. They advertised several BLACK FRIDAY deals. I got to their Redondo Beach location at opening (8:00am). They were OUT of all of the advertised deals. The salesman that I got stuck with was extremely unaware of their products. He had to keep going back to his computer and consulting with his colleagues. I knew far more than he did about the stores products and their features. Going to the store was a complete waste of time. Avoid the hassles and if you know exactly what you want (because they certainly can't help you) order the product that you are interested in online (from them or a qualified reseller). Anyways, they suck.

1
★☆☆☆☆

Thye reviews are correct. They are the worst. They advertised several BLACK FRIDAY deals. I got to their Redondo Beach location at opening (8:00am). They were OUT of all of the advertised deals. The salesman that I got stuck with was extremely unaware of their products. He had to keep going back to his computer and consulting with his colleagues. I knew far more than he did about the stores products and their features. Going to the store was a complete waste of time. Avoid the hassles and if you know exactly what you want (because they certainly can't help you) order the product that you are interested in online (from them or a qualified reseller). Anyways, they suck.

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Business Response:

Hi John, Thank you for your feedback. We always strive to treat our customers like royalty, and we would like to talk to you about your experience. If you will send us your contact information at royaltreatment@paulstv.com, someone will be in touch. Thank You, Katie W.
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I went on Buycom and purchased a 42" flat screen Samsung TV, Paul's TV was the company offering this Samsung on Buycom for $499.99 w Free Samsung DVD and Free Shipping.

The company sent the DVD player, got it in 3 days, BUT NO TV. I

3
★★★★★

I went on Buycom and purchased a 42" flat screen Samsung TV, Paul's TV was the company offering this Samsung on Buycom for $499.99 w Free Samsung DVD and Free Shipping.

The company sent the DVD player, got it in 3 days, BUT NO TV. I

.

Ordered television via their website -

Erica and Lance worked hard on getting my television delivered to me quickly as possible.

They're both professional, and easy to communicate with.

They resolved any questions or concerns I had.

Purchase with confidence.
Enjoying my LG television as I write this!

5
★★★★★

Ordered television via their website -

Erica and Lance worked hard on getting my television delivered to me quickly as possible.

They're both professional, and easy to communicate with.

They resolved any questions or concerns I had.

Purchase with confidence.
Enjoying my LG television as I write this!

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Business Response:

Hi Leon, I'm glad you are enjoying your new LG TV! Thank you for taking time to write a review; We think Erica & Lance are great, too! Thanks, Katie W.
.

Ordered television via their website -
Erica and Lance worked hard on getting my television delivered to me quickly as possible.
They're both professional, and easy to communicate with.
They resolved any questions or concerns I had.
Purchase with confidence.

2
★★★★★

Ordered television via their website -
Erica and Lance worked hard on getting my television delivered to me quickly as possible.
They're both professional, and easy to communicate with.
They resolved any questions or concerns I had.
Purchase with confidence.

.

I will never buy from here again! They call themselves the King of Big Screens.

More like the "King of Big Scams."

I ordered. I waited a week. I called. I was told that it was out of stock. I asked why I wasn't told. They said they hadn't done it yet. I cancelled.

I went to us-appliance.com and got the same HDTV for $108 less plus a free blu-ray player and had it in 8 business days.

1
★☆☆☆☆

I will never buy from here again! They call themselves the King of Big Screens.

More like the "King of Big Scams."

I ordered. I waited a week. I called. I was told that it was out of stock. I asked why I wasn't told. They said they hadn't done it yet. I cancelled.

I went to us-appliance.com and got the same HDTV for $108 less plus a free blu-ray player and had it in 8 business days.

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Business Response:

Hi Bob, I'm so sorry to hear that you cancelled your order with Paul's TV. Thank you for letting us know - your review can help us improve our customer service. If you would like to tell us more about your experience, please send your contact info to royaltreatment@paulstv.com. Someone will call you. Thanks, Katie W.
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I've purchased 3 TV's from Paul's TV in the last 2 years. Everything was fine with pricing and fast delivery. Nightmare started when a repair service call was required, within the Warranty period. Forget about calling and wasting your valuable time. These guys don't really care about returning business, I guess. Mis-communications in scheduling, technician never showed up or showed up to prior scheduled time frame, no call backs, told me keep on waiting, and no one wants to take ownership of the situation! This is the worst service experience I have had! Again, you can buy a TV from Paul's for the price and fast delivery, but if you need repair service, good luck. Don't even think about spending your money on buying their extended warranty! I am done with Paul's. I will pay more at a more reputable store!

0
★☆☆☆☆

I've purchased 3 TV's from Paul's TV in the last 2 years. Everything was fine with pricing and fast delivery. Nightmare started when a repair service call was required, within the Warranty period. Forget about calling and wasting your valuable time. These guys don't really care about returning business, I guess. Mis-communications in scheduling, technician never showed up or showed up to prior scheduled time frame, no call backs, told me keep on waiting, and no one wants to take ownership of the situation! This is the worst service experience I have had! Again, you can buy a TV from Paul's for the price and fast delivery, but if you need repair service, good luck. Don't even think about spending your money on buying their extended warranty! I am done with Paul's. I will pay more at a more reputable store!

Pros: low price and fast delivery

Cons: No After Sale Repair Service!

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DO NOT BUY FROM PAUL'S TV... We spent $3,500 for big screen Mitsubishi in December 2006. Every year a certain bulb goes out and the TV dies. We have the extended warranty, but the first time it went out the TV wasn't even a year old yet. When we called for repair, we were told they couldn't send anyone out for a week. We had invited several friends over to watch the USC/UCLA football game and had to rent a TV. When the service technician came out, he showed my wife how easy it is to install a new bulb. The following year in December the bulb went out again. This time Paul's TV service department gave us the run around about replacing another bulb. Keep in mind we have an extended warranty. They finally gave my wife a new bulb and she installed it herself. Well here it is Christmas Day 2009 and the bulb has gone out for the third year in a row. I am at the point now where I might park myself in front of their store and let people know they sell crap. They can deliver a TV in one day, but it takes them over a week to repair one.

1
★☆☆☆☆

DO NOT BUY FROM PAUL'S TV... We spent $3,500 for big screen Mitsubishi in December 2006. Every year a certain bulb goes out and the TV dies. We have the extended warranty, but the first time it went out the TV wasn't even a year old yet. When we called for repair, we were told they couldn't send anyone out for a week. We had invited several friends over to watch the USC/UCLA football game and had to rent a TV. When the service technician came out, he showed my wife how easy it is to install a new bulb. The following year in December the bulb went out again. This time Paul's TV service department gave us the run around about replacing another bulb. Keep in mind we have an extended warranty. They finally gave my wife a new bulb and she installed it herself. Well here it is Christmas Day 2009 and the bulb has gone out for the third year in a row. I am at the point now where I might park myself in front of their store and let people know they sell crap. They can deliver a TV in one day, but it takes them over a week to repair one.

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Business Response:

Hi Don, I'm so sorry that you are having problems with your big screen TV. We would like to talk to you about the problem further. Will you send your contact information to royaltreatment@paulstv.com? Thank You, Katie W.
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I spent close to $4000 at Paul's TV on a brand new 63" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! In order to get my tv replaces, it took a month, yes I just barely got it switched out 12/6/09, 3 different scheduled appointments, way too many phone calls, and much to much wasted time! The incompetence of the customer service representatives baffles the mind. Each time an appointment was scheduled there was miscommunication between the customer service representatives and the technicians so that each time my time was wasted and my tv was not replaced. When my tv was finally replaced, even teh technicians complained that the customer service representatives were horrible and didnt know what they were doing. When the technicians can see customer service problems with customer service representatives and the management who hires and oversees these idots dont, there are major corporate problems with the company. NEVER buy from Paul's tv, if you do, you will be sorry. Best Buy and even Howard's have comperable pricing and their customer service is awesome!! DO NOT SHOP WITH PAULS TV>>>>>>EVER!!!!!!

1
★☆☆☆☆

I spent close to $4000 at Paul's TV on a brand new 63" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! In order to get my tv replaces, it took a month, yes I just barely got it switched out 12/6/09, 3 different scheduled appointments, way too many phone calls, and much to much wasted time! The incompetence of the customer service representatives baffles the mind. Each time an appointment was scheduled there was miscommunication between the customer service representatives and the technicians so that each time my time was wasted and my tv was not replaced. When my tv was finally replaced, even teh technicians complained that the customer service representatives were horrible and didnt know what they were doing. When the technicians can see customer service problems with customer service representatives and the management who hires and oversees these idots dont, there are major corporate problems with the company. NEVER buy from Paul's tv, if you do, you will be sorry. Best Buy and even Howard's have comperable pricing and their customer service is awesome!! DO NOT SHOP WITH PAULS TV>>>>>>EVER!!!!!!

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Business Response:

Hi Lisa, Thank you for letting us know about your experience at Paul's TV. We are always striving to improve our customer service, and your feedback helps us do that. We would like to talk to you about your experience. Will you please send your contact information to royaltreatment@paulstv.com? Thanks, Katie W.
.

I spent close to $4000 at Paul's TV on a brand new 63" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! In order to get my tv replaces, it took a month, yes I just barely got it switched out 12/6/09, 3 different scheduled appointments, way too many phone calls, and much to much wasted time! The incompetence of the customer service representatives baffles the mind. Each time an appointment was scheduled there was miscommunication between the customer service representatives and the technicians so that each time my time was wasted and my tv was not replaced. When my tv was finally replaced, even teh technicians complained that the customer service representatives were horrible and didnt know what they were doing. When the technicians can see customer service problems with customer service representatives and the management who hires and oversees these idots dont, there are major corporate problems with the company. NEVER buy from Paul's tv, if you do, you will be sorry. Best Buy and even Howard's have comperable pricing and their customer service is awesome!! DO NOT SHOP WITH PAULS TV>>>>>>EVER!!!!!!

0
★☆☆☆☆

I spent close to $4000 at Paul's TV on a brand new 63" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! In order to get my tv replaces, it took a month, yes I just barely got it switched out 12/6/09, 3 different scheduled appointments, way too many phone calls, and much to much wasted time! The incompetence of the customer service representatives baffles the mind. Each time an appointment was scheduled there was miscommunication between the customer service representatives and the technicians so that each time my time was wasted and my tv was not replaced. When my tv was finally replaced, even teh technicians complained that the customer service representatives were horrible and didnt know what they were doing. When the technicians can see customer service problems with customer service representatives and the management who hires and oversees these idots dont, there are major corporate problems with the company. NEVER buy from Paul's tv, if you do, you will be sorry. Best Buy and even Howard's have comperable pricing and their customer service is awesome!! DO NOT SHOP WITH PAULS TV>>>>>>EVER!!!!!!

Pros: sales men are good at selling

Cons: customer service is the worst I have ever experienced!

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I purchased a big screen on Sunday 11/22 from the Irvine location. There was problem after problem with the delivery and the worst customer service experience trying to get the delivery resolved. At this point, I was ready to say this is the first and last time I shop with Paul's TV BUT after I wrote an email with the details of my situation to their customer "feedback" section on their website, I not only got a call from the Regional Manager, I got a phone call from the President of the company. He apologized and had my TV delivered within a few hours of our conversation. I was impressed with the President's commitment to customer service and it showed in how he took care of my situation. At the end of it all, I did feel like I got the royal treatment from Paul's TV, the King of Big Screen.

1
★★★☆☆

I purchased a big screen on Sunday 11/22 from the Irvine location. There was problem after problem with the delivery and the worst customer service experience trying to get the delivery resolved. At this point, I was ready to say this is the first and last time I shop with Paul's TV BUT after I wrote an email with the details of my situation to their customer "feedback" section on their website, I not only got a call from the Regional Manager, I got a phone call from the President of the company. He apologized and had my TV delivered within a few hours of our conversation. I was impressed with the President's commitment to customer service and it showed in how he took care of my situation. At the end of it all, I did feel like I got the royal treatment from Paul's TV, the King of Big Screen.

.

My husband and I went here to purchase furniture and left with 52 inch TV. They came to our house to install and found out they sub contract labor? Got TV installed and was defective out of box. This was not Pauls problem because they didnt make the TV. The problem I had was with dealing with Dishonest Salesman with no concern over my return business. I was overpromised and under delivered by Pauls TV. I called the store and spoke with a manager who barely even apologized. I will return to Living spaces but never to Pauls TV. There are other options out there always explore them. So Sorry Pauls your dishonesty lost you another customer.

0
★☆☆☆☆

My husband and I went here to purchase furniture and left with 52 inch TV. They came to our house to install and found out they sub contract labor? Got TV installed and was defective out of box. This was not Pauls problem because they didnt make the TV. The problem I had was with dealing with Dishonest Salesman with no concern over my return business. I was overpromised and under delivered by Pauls TV. I called the store and spoke with a manager who barely even apologized. I will return to Living spaces but never to Pauls TV. There are other options out there always explore them. So Sorry Pauls your dishonesty lost you another customer.

Pros: None

Cons: Everything

.

I purchased a TV at Pauls TV. When I got home I realized I bought a

much larger screen then would fit in the living room. I cancelled

the delivery and planned to go back to the store on Monday to get a

TV with a smaller screen. On Monday I noticed my money had not been

transferred back into my account. Now it's been nine days later and

I still have not been refunded my money. Everytime I call customer

service they tell me the money will be refunded tomorrow. Today,

they told me they can't find the money. I guess you need to be male

to be King at Pauls TV.

0
★☆☆☆☆

I purchased a TV at Pauls TV. When I got home I realized I bought a

much larger screen then would fit in the living room. I cancelled

the delivery and planned to go back to the store on Monday to get a

TV with a smaller screen. On Monday I noticed my money had not been

transferred back into my account. Now it's been nine days later and

I still have not been refunded my money. Everytime I call customer

service they tell me the money will be refunded tomorrow. Today,

they told me they can't find the money. I guess you need to be male

to be King at Pauls TV.

Pros: Nothing Positive to Say

Cons: Scary

.

Horrible experience with my TV purchase from Paul's!!!

Their deals are gimmicks and you'll be upset when you find the tv and a cheaper price elsewhere with better service.

I bought a LG 1080 Scarlett from Buena Park location. The gimmick i got caught with was the 3 yr no interest deal on my total purchase (including wall mount )and the salesperson saying it was the best price on the market guaranteed.

Low and behold it wasn't the best price, so i had to get it price adjusted to the hundreds lower that BestBuy had it for ... the wall mount ended up being WRONG for the tv, had to argue to return it ... and the financing had minimum payments and I was NEVER told the terms of agreement!

Salesperson did not explain their "no interest" financing through Wells Fargo ... now i'm getting calls left and right and my credit is probably suffering from it!

I want to report them to B B Bureau! NIGHTMARE experience!

0
★☆☆☆☆

Horrible experience with my TV purchase from Paul's!!!

Their deals are gimmicks and you'll be upset when you find the tv and a cheaper price elsewhere with better service.

I bought a LG 1080 Scarlett from Buena Park location. The gimmick i got caught with was the 3 yr no interest deal on my total purchase (including wall mount )and the salesperson saying it was the best price on the market guaranteed.

Low and behold it wasn't the best price, so i had to get it price adjusted to the hundreds lower that BestBuy had it for ... the wall mount ended up being WRONG for the tv, had to argue to return it ... and the financing had minimum payments and I was NEVER told the terms of agreement!

Salesperson did not explain their "no interest" financing through Wells Fargo ... now i'm getting calls left and right and my credit is probably suffering from it!

I want to report them to B B Bureau! NIGHTMARE experience!

Pros: Gimmicks

Cons: Pushy Sales, Terms of Agreement, Hassle

.

The King of Big Screen - that's a pretty arrogant statement - considering. My wife and I went into your Rancho Cucamonga store (inside Living Spaces) on an advertised sale day to purchase a Bose Acustimas 10 (AM-10) system. We had been considering this home theater speaker system for sometime due to it's smaller, discrete size. We finally decided to commit and went to Paul's TV as our first stop.

Doing our homework - we were well aware of Bose's set prices on most of there products. Excited about our new speakers, we step into the home theater system and waited to speak with a sales representative. After walking around and waiting to be discovered, we finally found all of the sales representatives gathered in a cluster near the sales desk. We approached them and asked for help. To our surprise, they each offered an excuse as to why they couldn't help us, yet there appeared to be only one other customer in the home theater area besides us. Finally it resolved to - who we guessed was the manager - telling an East Indian gentleman to assist us.

Feeling bad that we had just tore him from the fun, we explained that we already knew exactly what we wanted and would try to make this quick. Reluctantly, the East Indian sales representative took us over to wall mounted Bose AM - 16 system and told us in broken English that this was the AM - 10 and the price is $1299.99. I told him this was the AM - 16 and we didn't need the rear center channel. He argued that this was the AM - 10 and the price was $1299.99. He agreed to double check that price for us, however. As we sat and watched "Sahara" on a big screen for a while, we realized he wasn't coming back.

I went back over to the sales desk and found him on the telephone. When he saw me he held up his hand as if to say "wait". So, I went back to where my wife was sitting patiently. We waited for another few minutes and then decided to leave. As we were walking out, he told us that the Bose AM - 10 system had been "discontinued". Talk about a brush-off! So we left - never to return for any reason. I'm just glad this happened before we entered into any kind of an agreement with these clowns!

Went to Ken Crane and was in and out - totally satisfied - in about 20 minutes to a half our.

5
★★★★★

The King of Big Screen - that's a pretty arrogant statement - considering. My wife and I went into your Rancho Cucamonga store (inside Living Spaces) on an advertised sale day to purchase a Bose Acustimas 10 (AM-10) system. We had been considering this home theater speaker system for sometime due to it's smaller, discrete size. We finally decided to commit and went to Paul's TV as our first stop.

Doing our homework - we were well aware of Bose's set prices on most of there products. Excited about our new speakers, we step into the home theater system and waited to speak with a sales representative. After walking around and waiting to be discovered, we finally found all of the sales representatives gathered in a cluster near the sales desk. We approached them and asked for help. To our surprise, they each offered an excuse as to why they couldn't help us, yet there appeared to be only one other customer in the home theater area besides us. Finally it resolved to - who we guessed was the manager - telling an East Indian gentleman to assist us.

Feeling bad that we had just tore him from the fun, we explained that we already knew exactly what we wanted and would try to make this quick. Reluctantly, the East Indian sales representative took us over to wall mounted Bose AM - 16 system and told us in broken English that this was the AM - 10 and the price is $1299.99. I told him this was the AM - 16 and we didn't need the rear center channel. He argued that this was the AM - 10 and the price was $1299.99. He agreed to double check that price for us, however. As we sat and watched "Sahara" on a big screen for a while, we realized he wasn't coming back.

I went back over to the sales desk and found him on the telephone. When he saw me he held up his hand as if to say "wait". So, I went back to where my wife was sitting patiently. We waited for another few minutes and then decided to leave. As we were walking out, he told us that the Bose AM - 10 system had been "discontinued". Talk about a brush-off! So we left - never to return for any reason. I'm just glad this happened before we entered into any kind of an agreement with these clowns!

Went to Ken Crane and was in and out - totally satisfied - in about 20 minutes to a half our.

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Business Response:

Hi Glenn, I'm sorry to hear about your frustrating visit to a Paul's TV Store. Your feedback helps us improve, and we are grateful for your honesty. Would you be willing to talk to us further about your experience? If so, please send your contact information to royaltreatment@paulstv.com. Thank You, Katie W.
.

We purchased 52 inch mitsubishi. The picture was never right and has now broken due to colored lines across the screen. We were told that it would be costly to fix and since have purchased a Sony. I would not recommend Pauls TV to anyone.

0
★☆☆☆☆

We purchased 52 inch mitsubishi. The picture was never right and has now broken due to colored lines across the screen. We were told that it would be costly to fix and since have purchased a Sony. I would not recommend Pauls TV to anyone.

Pros: close to home

Cons: no actual value for the money or warranties

.

SMOOTH SAILING LaHabra, royal treatment at purchase, Mitshubishi, 52", HD TV, 1080 DLP, Rear Projection, and the WARRANTY at $300, 24 X 7, . Jun 07. THEN "ownership changed." At !0 PM Friday, Jan 16, the screen went BLACK, a "red light" prompted review of the Handbook indicating "the lamp" had "outlived its useful life," recommending professional response.

ABOUT FACE. Contacting "Repair" at "KING PAUL" early Saturday AM, Jan 17, given a cordial referral to "THE WARRANTY COMPANY," there is an auto message definining "business hours," M-F; callback "PAUL": "hadn't realized "THAT?" "Manger" not there, would return call; DID NOT; upon my callback, he was so rude, I just expoded at which time he threatened they would NEVER PROVIDE SERVICE if I talked to HIM that way. Phone "store manager;" a female informs "is with a customer," AND suggests I drive down there, pick up and replace the lamp as people do "all the time." A "TEAM LEADER" returns this call to TRANSLATE a "WARRANTY" is now a form of "INSURANCE," the issuer situated in COLORADO (without a national network of "responders?") and this over which he has no control, given the written 24 x 7 "protection" contained in the contract" that "KING PAUL" marketed and sold likely on commssion? Albeit he responds "they have THEIR "REPAIR PEOPLE" out "THERE" on SATURDAY, but refuses service '"HERE." NOT THEIR PROBLEM?

District Attorneys in respective venues should be investigating FRAUD, pure and simple. BIG SCREEN TVs "trademark" of "THE KING." Major sports, Sunday talk shows, this weekend of pre-inaugural events, that Tuesday? Mitsubishi producing "a lamp" outliving "useful life" in less than two years at range of $200 part/labor, their "REPAIR" website not listing authorized repair providers?

0
★☆☆☆☆

SMOOTH SAILING LaHabra, royal treatment at purchase, Mitshubishi, 52", HD TV, 1080 DLP, Rear Projection, and the WARRANTY at $300, 24 X 7, . Jun 07. THEN "ownership changed." At !0 PM Friday, Jan 16, the screen went BLACK, a "red light" prompted review of the Handbook indicating "the lamp" had "outlived its useful life," recommending professional response.

ABOUT FACE. Contacting "Repair" at "KING PAUL" early Saturday AM, Jan 17, given a cordial referral to "THE WARRANTY COMPANY," there is an auto message definining "business hours," M-F; callback "PAUL": "hadn't realized "THAT?" "Manger" not there, would return call; DID NOT; upon my callback, he was so rude, I just expoded at which time he threatened they would NEVER PROVIDE SERVICE if I talked to HIM that way. Phone "store manager;" a female informs "is with a customer," AND suggests I drive down there, pick up and replace the lamp as people do "all the time." A "TEAM LEADER" returns this call to TRANSLATE a "WARRANTY" is now a form of "INSURANCE," the issuer situated in COLORADO (without a national network of "responders?") and this over which he has no control, given the written 24 x 7 "protection" contained in the contract" that "KING PAUL" marketed and sold likely on commssion? Albeit he responds "they have THEIR "REPAIR PEOPLE" out "THERE" on SATURDAY, but refuses service '"HERE." NOT THEIR PROBLEM?

District Attorneys in respective venues should be investigating FRAUD, pure and simple. BIG SCREEN TVs "trademark" of "THE KING." Major sports, Sunday talk shows, this weekend of pre-inaugural events, that Tuesday? Mitsubishi producing "a lamp" outliving "useful life" in less than two years at range of $200 part/labor, their "REPAIR" website not listing authorized repair providers?

Pros: Smooth sales transaction with warranty, delivery and set up.

Cons: Absolutely no hint of "consumer regard," especially marketing worthless warranty on commission no doubt.

.

Very nice people. Bought our family television here. They advertise locally and they have a wide arrangement of televisions to chose from. They also delivered and installed it for us.

4
★★★★☆

Very nice people. Bought our family television here. They advertise locally and they have a wide arrangement of televisions to chose from. They also delivered and installed it for us.

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1 out of 1 people found this review helpful.

Business Response:

Hi Casey, Thanks so much for taking time to write a review! We're glad you enjoyed your visit to our store. Thanks, Katie W.
.

Here is a deal. Paul?s TV-King of Big Screen provides poor customer service as many reviews stated here. Go to Paul?s TV in Granada Hills. They are the ones who will take care of all your needs and will exceed all of your expectations. They are providing a great service. Here is a telephone number for all of you - (818) 363-1102.

0
★☆☆☆☆

Here is a deal. Paul?s TV-King of Big Screen provides poor customer service as many reviews stated here. Go to Paul?s TV in Granada Hills. They are the ones who will take care of all your needs and will exceed all of your expectations. They are providing a great service. Here is a telephone number for all of you - (818) 363-1102.

.

I don't know if management from Paul's TV reads these comments or not but, here is my take regarding Paul's TV Service Dept. I purchased my TV from a different retailer, the salesperson offered me an extended warranty and I said " I'll take my chances." Three years later my TV died right before the playoffs. I called around and got few estimates then, I called Paul's TV. I spoke with a technician and he was able to trouble shoot the TV's problem right over the phone. He provide me with an estimate which was considerably lower than the other places. Two days later their technician showed up and install the part for me. My TV is working again thanks to Paul's TV.

2
★★★★★

I don't know if management from Paul's TV reads these comments or not but, here is my take regarding Paul's TV Service Dept. I purchased my TV from a different retailer, the salesperson offered me an extended warranty and I said " I'll take my chances." Three years later my TV died right before the playoffs. I called around and got few estimates then, I called Paul's TV. I spoke with a technician and he was able to trouble shoot the TV's problem right over the phone. He provide me with an estimate which was considerably lower than the other places. Two days later their technician showed up and install the part for me. My TV is working again thanks to Paul's TV.

Pros: BEST PRICE, BEST SERVICE

Cons: NONE

.

We purchased a $4000 Mitsubishi TV. It has broken 4 times in less that 3 years. We just got is fixed again and 2 days later it does NOT turn on. Our TV was broken for nearly 3 1/2 months before we got it back. We have received poor customer service...several days before returned phone calls. Still trying to get someone back out to fix it for the fifith time. Paul's is expecting us to pay over $600 for this TV repair. Pathetic company! Please do not give them your business!

0
★☆☆☆☆

We purchased a $4000 Mitsubishi TV. It has broken 4 times in less that 3 years. We just got is fixed again and 2 days later it does NOT turn on. Our TV was broken for nearly 3 1/2 months before we got it back. We have received poor customer service...several days before returned phone calls. Still trying to get someone back out to fix it for the fifith time. Paul's is expecting us to pay over $600 for this TV repair. Pathetic company! Please do not give them your business!

.

Went to Paul?s and picked out the Mitsubishi. Paid $4000 cash for the TV and another $500 cash for the service contract. Hmmmm. Bulb went out already. Called Paul?s. Got the run around from service, and was eventually told a manager had to ok the new bulb. What?????? OK I waited two days. Bah.... Called the manager. Got the recording. No return call for a day. Called again the next day. Finally the return call. I'm informed that a manager does not ok bulbs...... Someone would call me. Not holding my breath......... Next day I received the call from Paul?s. The guy informs me I can pick-up the bulb at the La Habra store. I asked about my $500 service contract, and was told that the bulb would be at the La Habra store and that?s the best they could do for me and my SERVICE CONTRACT........... If you enjoy a real pain in your _-_, then buy from Paul?s. They really don't give a hoot............

0
★☆☆☆☆

Went to Paul?s and picked out the Mitsubishi. Paid $4000 cash for the TV and another $500 cash for the service contract. Hmmmm. Bulb went out already. Called Paul?s. Got the run around from service, and was eventually told a manager had to ok the new bulb. What?????? OK I waited two days. Bah.... Called the manager. Got the recording. No return call for a day. Called again the next day. Finally the return call. I'm informed that a manager does not ok bulbs...... Someone would call me. Not holding my breath......... Next day I received the call from Paul?s. The guy informs me I can pick-up the bulb at the La Habra store. I asked about my $500 service contract, and was told that the bulb would be at the La Habra store and that?s the best they could do for me and my SERVICE CONTRACT........... If you enjoy a real pain in your _-_, then buy from Paul?s. They really don't give a hoot............

Pros: It was close.

Cons: I was sold a load of BS for $4500

.

New 62" tv bulb went out 2006 was replaced under warranty. Went out again 2008 said
warranty only covers one bulb replacment. It doesn't say that any where in my service contract.
My service contract says covers parts and labor for 5 years.
I feel a bulb is a part am I wrong ?? And they Don't care if or when your tv gos out.
Will never buy a tv from Paul's again. There in it for the sale only no customer service.

0
★☆☆☆☆

New 62" tv bulb went out 2006 was replaced under warranty. Went out again 2008 said
warranty only covers one bulb replacment. It doesn't say that any where in my service contract.
My service contract says covers parts and labor for 5 years.
I feel a bulb is a part am I wrong ?? And they Don't care if or when your tv gos out.
Will never buy a tv from Paul's again. There in it for the sale only no customer service.

Cons: Customer service is the worst

.

Purchased a 65 Mitsubishi and a 4 warranty in December 2007, the televison went out this morning Saturday June 2008. Call center Manager deduced that the picture bulb went out - no service until Monday due to parts department closed for the weekend. Spoke with 6 different people within the Paul's TV organization and the tone was consistent ,we just don't care and cannot do anything until Monday. There is only one parts depatment for all Paul's TV locations or manufacture, who is also only open for service Monday through Friday. Long story short the service repair warranties are strictly valid Monday through Friday, if you need service on a weekend you are clearly on your own. There return policies are very strict and do not allow any returns after 30 days, I have no desire to get the new bulb, drive to La Habra, do future business with Paul's all I want is for this TV to be gone..... Paul is the King of Undeliverables

0
★☆☆☆☆

Purchased a 65 Mitsubishi and a 4 warranty in December 2007, the televison went out this morning Saturday June 2008. Call center Manager deduced that the picture bulb went out - no service until Monday due to parts department closed for the weekend. Spoke with 6 different people within the Paul's TV organization and the tone was consistent ,we just don't care and cannot do anything until Monday. There is only one parts depatment for all Paul's TV locations or manufacture, who is also only open for service Monday through Friday. Long story short the service repair warranties are strictly valid Monday through Friday, if you need service on a weekend you are clearly on your own. There return policies are very strict and do not allow any returns after 30 days, I have no desire to get the new bulb, drive to La Habra, do future business with Paul's all I want is for this TV to be gone..... Paul is the King of Undeliverables

Pros: Close to Home

Cons: No weekend repair service, expensive worthless warranties

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We brought a tv in 2003 and it just went out last week. it is an lt model and we are planning to replace with with another tv from Paul's.

2
★★★★★

We brought a tv in 2003 and it just went out last week. it is an lt model and we are planning to replace with with another tv from Paul's.

.

Purchased a 73" Mitsubishi 1 1/2 yr ago from Paul's. Luckily I also bought an extended warranty although still had problems. Within one week of purchase, the first tv "died" and had to be replaced. Pretty good after that until recently when the color went bad. Then the bulb "popped" on a Friday night. I called Paul's and they basically said "tough, you'll have to wait until Monday morning. After I complained profusely, they let me pick up a bulb but I had to pay $290 for it, promising to credit my credit card back after they had the warranty paperwork completed. A week later, the charge is on my card, but no credit yet. After replacing the bulb, the color was still bad. I called warranty service and they took me through all kinds of resets and tests and it's still bad. Now I'm waiting for a service person to call back to schedule something. What a pain. Ken Crane's or other next time for a tv...

2
★★☆☆☆

Purchased a 73" Mitsubishi 1 1/2 yr ago from Paul's. Luckily I also bought an extended warranty although still had problems. Within one week of purchase, the first tv "died" and had to be replaced. Pretty good after that until recently when the color went bad. Then the bulb "popped" on a Friday night. I called Paul's and they basically said "tough, you'll have to wait until Monday morning. After I complained profusely, they let me pick up a bulb but I had to pay $290 for it, promising to credit my credit card back after they had the warranty paperwork completed. A week later, the charge is on my card, but no credit yet. After replacing the bulb, the color was still bad. I called warranty service and they took me through all kinds of resets and tests and it's still bad. Now I'm waiting for a service person to call back to schedule something. What a pain. Ken Crane's or other next time for a tv...

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Business Response:

Hi Fred, I'm sorry to hear about the problems with your Mitsubishi TV. If you will send your contact information to royaltreatment@paulstv.com, we will have someone contact you about the problem and resolve it as soon as possible. Thanks, Katie W.
.

Love the Mitsubishi's (plural) that I have bought...
The most recent being a 62' DLP, bought with extended warranty, bought the warranty because the salesman said it includes replacement lamp which is 3-400 bucks, he siad it wwould go out in 4000-6000 hours or about 2 years, gusee what, 1 year 11 months 5 days later lamp went out, Pauls replaced it, Oh yea, when we bought the TV the dude came out a second time to help set up the cable order.

Pauls Rocked, Now if the dude above is correct and they have been bought out maybe thats the problem but otherwise great place

2
★★★★★

Love the Mitsubishi's (plural) that I have bought...
The most recent being a 62' DLP, bought with extended warranty, bought the warranty because the salesman said it includes replacement lamp which is 3-400 bucks, he siad it wwould go out in 4000-6000 hours or about 2 years, gusee what, 1 year 11 months 5 days later lamp went out, Pauls replaced it, Oh yea, when we bought the TV the dude came out a second time to help set up the cable order.

Pauls Rocked, Now if the dude above is correct and they have been bought out maybe thats the problem but otherwise great place

Pros: Great place, knowledgable sals person

Cons: None at this point

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STAY AWAY FROM PAUL?S TV. Unless you can do without the TV when it goes out. And it doesn?t take long. We paid over $700.00 for our extended warranty and it isn't worth a dime. Paul?s will not help me with the warranty company and they don't care. They say it isn't their problem...but they sure wanted to sell me that warranty!! The warranty company is even worse. They say you just have to wait. I know there is more than 1 service guy in southern California, and the warranty people say it?s too bad. We have to wait. My TV has been out for over 3 months...waiting for a minor thing as a fan. They won't give me a different service company; they say I just have to wait. In the meantime my warranty is being used up for no reason. That $700.00 I used for an extended warranty could go to a new Television. I WILL NOT RECOMMEND PAUL'S TV TO ANYONE. I plan to turn them in for bad service.

0
★☆☆☆☆

STAY AWAY FROM PAUL?S TV. Unless you can do without the TV when it goes out. And it doesn?t take long. We paid over $700.00 for our extended warranty and it isn't worth a dime. Paul?s will not help me with the warranty company and they don't care. They say it isn't their problem...but they sure wanted to sell me that warranty!! The warranty company is even worse. They say you just have to wait. I know there is more than 1 service guy in southern California, and the warranty people say it?s too bad. We have to wait. My TV has been out for over 3 months...waiting for a minor thing as a fan. They won't give me a different service company; they say I just have to wait. In the meantime my warranty is being used up for no reason. That $700.00 I used for an extended warranty could go to a new Television. I WILL NOT RECOMMEND PAUL'S TV TO ANYONE. I plan to turn them in for bad service.

Pros: None

Cons: Don't stand by their products and warranties. Once you're out the door and they have your money...YOU"RE DONE TO THEM

.

I bought a Mitsubishi tv in August of 2007. The tv stopped working in January 2008. Since it is still under warranty, I called Paul's. It was 6 days before they could come out. The tv stopped working again in March. this time it was 9 days before they could come out. After checking out the tv, the tech determined he didn't have the part to fix it and would have to order it. After numerous calls checking on the status, we received a call saying that they would have the part and be able to come out on the 27th! That will mean this tv will have been out of service for 30 days in a 3 month period. Is that the kind of service you should receive after paying over $2000.00 for a tv and extended warranty?! When my husband questioned why it takes so long for service, their answer was "we sell thousands of tvs". Great. Then hire enough people to service them in a timely manner!

0
★☆☆☆☆

I bought a Mitsubishi tv in August of 2007. The tv stopped working in January 2008. Since it is still under warranty, I called Paul's. It was 6 days before they could come out. The tv stopped working again in March. this time it was 9 days before they could come out. After checking out the tv, the tech determined he didn't have the part to fix it and would have to order it. After numerous calls checking on the status, we received a call saying that they would have the part and be able to come out on the 27th! That will mean this tv will have been out of service for 30 days in a 3 month period. Is that the kind of service you should receive after paying over $2000.00 for a tv and extended warranty?! When my husband questioned why it takes so long for service, their answer was "we sell thousands of tvs". Great. Then hire enough people to service them in a timely manner!

.

We bought a Mitsubishi 55 inch TV that cost about $4500.00 in 2000. Now the TV leaked coolant on the circuit board (PCB) and is unrepairable and we barely used the TV. This was a known issue from Mitsubishi and customers were never notified.

0
★☆☆☆☆

We bought a Mitsubishi 55 inch TV that cost about $4500.00 in 2000. Now the TV leaked coolant on the circuit board (PCB) and is unrepairable and we barely used the TV. This was a known issue from Mitsubishi and customers were never notified.

.

I am currently researching and buying a TV and I learned that Paul's was recently bought by new owners who have different policies. I haven't bought my TV yet so I cannot rate them, however on this site one cannot post a comment in reviews without adding a star rating so I added one randomly.

2
★★★★★

I am currently researching and buying a TV and I learned that Paul's was recently bought by new owners who have different policies. I haven't bought my TV yet so I cannot rate them, however on this site one cannot post a comment in reviews without adding a star rating so I added one randomly.

.

The salesman was very slick and ended up selling me the extended protection that
I didn't want. I had a power surge and called the store.....power surges arn't covered
and they refused to repair it at all. They reccommended a repair shop, I paid $500.00 for the repair. The power co. paid. The big screen Mitsubishi blew out again, this time for no reason.........I'm not going to get it repaired a second time for another $500.00, I'll just buy a new one..........NOT FROM PAUL'S AND NOT A
MITSUBISHI !!!!!!!!!!!!!!!!

1
★★★☆☆

The salesman was very slick and ended up selling me the extended protection that
I didn't want. I had a power surge and called the store.....power surges arn't covered
and they refused to repair it at all. They reccommended a repair shop, I paid $500.00 for the repair. The power co. paid. The big screen Mitsubishi blew out again, this time for no reason.........I'm not going to get it repaired a second time for another $500.00, I'll just buy a new one..........NOT FROM PAUL'S AND NOT A
MITSUBISHI !!!!!!!!!!!!!!!!

Pros: Same day delivery

Cons: They didn't set it up properly

.

This is a good store if you want to buy a big screen. They have a very good selection, and their prices are better than average. They have a good staff that seems to know what they are talking about, and they deliver, too.

4
★★★★☆

This is a good store if you want to buy a big screen. They have a very good selection, and their prices are better than average. They have a good staff that seems to know what they are talking about, and they deliver, too.

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Business Response:

Hi Jennifer, Thank you so much for taking the time to give us your feedback. We're so happy that you liked our store! Thanks, Katie
.

Yeah right. Negotiating with these people is impossible. Yes, they've got lots of big-screens, but so does Ken Crane's. And Ken Crane's will give you a much better deal.

1
★★★☆☆

Yeah right. Negotiating with these people is impossible. Yes, they've got lots of big-screens, but so does Ken Crane's. And Ken Crane's will give you a much better deal.

Pros: Base prices are low, Lots of Mitsubishis

Cons: Don't negotiate, Not a huge selection, Packages suck

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