Brauer, T, Dvm - Chino Hills Small Animal Hosp

★★★★☆
  • 3415 Chino Ave

    Chino, CA 91710

    Map & Directions
  • 909-591-1805

About Brauer, T, Dvm - Chino Hills Small Animal Hosp

Hours
Sat 8am-6pm

Pets & Animals

Pets & Animals
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3.5 12
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I had nightmares after going here to get prices on spay and neuter on 3 cats that I found, the total $575.00 and the PAIN MEDICATION WAS EXTRA!!!! No wonder people do not get their animals neutered.

1
★☆☆☆☆

I had nightmares after going here to get prices on spay and neuter on 3 cats that I found, the total $575.00 and the PAIN MEDICATION WAS EXTRA!!!! No wonder people do not get their animals neutered.

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Please take your family pet member somewhere else. This company is dishonest, disrespectful, money hungry, and points blame anywhere else but themselves. The company failed to disclose all costs associated with the visit (even when I asked what all costs were) and failed to get my authoriazation of an injection. I was so disturrbed by the visit that I filed a complaint with the Better Business Bureau. Throughout the process, the company blamed me, the client, was rude, made excuses, and replied in an untimely manner (their average response time was three weeks and once after the file was already closed). They were also unsympathetic and never once offered an apology. Their actions clearly state that they are money hungary and do not see their client and pet as valuable because a business that values their clients (and pet) would be quick to offer the client at least an apology for a horrible experience. If this review has not satisfied you and you are still considering taking your family pet member to their clinic, I can offer you advice: if your pet is not in a life or dealth situation do research on your own (the information out there is endless, just dedicate a moment to find it), if you do go to their clinic ask many questions and make sure you get clear answers, do not let them take your pet out of your sight (ask to go in the back room with your pet), do not sign any paperwork until the end of your visit, and make sure to speak up, be loud, and do not let their fast-talking and fast-moving staff give you the run around or confuse you.

1
★☆☆☆☆

Please take your family pet member somewhere else. This company is dishonest, disrespectful, money hungry, and points blame anywhere else but themselves. The company failed to disclose all costs associated with the visit (even when I asked what all costs were) and failed to get my authoriazation of an injection. I was so disturrbed by the visit that I filed a complaint with the Better Business Bureau. Throughout the process, the company blamed me, the client, was rude, made excuses, and replied in an untimely manner (their average response time was three weeks and once after the file was already closed). They were also unsympathetic and never once offered an apology. Their actions clearly state that they are money hungary and do not see their client and pet as valuable because a business that values their clients (and pet) would be quick to offer the client at least an apology for a horrible experience. If this review has not satisfied you and you are still considering taking your family pet member to their clinic, I can offer you advice: if your pet is not in a life or dealth situation do research on your own (the information out there is endless, just dedicate a moment to find it), if you do go to their clinic ask many questions and make sure you get clear answers, do not let them take your pet out of your sight (ask to go in the back room with your pet), do not sign any paperwork until the end of your visit, and make sure to speak up, be loud, and do not let their fast-talking and fast-moving staff give you the run around or confuse you.

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1 out of 1 people found this review helpful.

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We have been using Chino Hills small animal hospital for over 20 years. This is our 4th dog and Dr. Bauer's is his vet she was so kind to him and he just loved her.She answered all our questions. Her room was so clean and the scale was wiped down very clean and the waiting room was very clean and smelled so nice. Dr. Clark was my other dogs Vet. They all just loved him and couldn't wait to get in the room to see him. They would cry and pull on the leash to get to his room. We also used the Kennel and our Dog was so excited when we got there she would run from the front desk to the kennel door as fast as she could. She couldn't wait to be put in her own stall.When we picked her up after a month of being there she looked great and was happy to see us. Very adjusted and that says a lot for her care. The girls at the front desk are very nice and helpful and answer your questions. They were not annoyed when we called from out of state to check on our dog. I wouldn't think of taking my dog to any other Vet. or Kennel.

5
★★★★★

We have been using Chino Hills small animal hospital for over 20 years. This is our 4th dog and Dr. Bauer's is his vet she was so kind to him and he just loved her.She answered all our questions. Her room was so clean and the scale was wiped down very clean and the waiting room was very clean and smelled so nice. Dr. Clark was my other dogs Vet. They all just loved him and couldn't wait to get in the room to see him. They would cry and pull on the leash to get to his room. We also used the Kennel and our Dog was so excited when we got there she would run from the front desk to the kennel door as fast as she could. She couldn't wait to be put in her own stall.When we picked her up after a month of being there she looked great and was happy to see us. Very adjusted and that says a lot for her care. The girls at the front desk are very nice and helpful and answer your questions. They were not annoyed when we called from out of state to check on our dog. I wouldn't think of taking my dog to any other Vet. or Kennel.

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I was referred here as I recently adopted a hamster that has overgrown teeth and is having trouble eating. I called ahead and was told, sure we can trim the teeth for $10-15 without an appointment, come in after 3pm and we can take him right away.

When I arrived and signed in, they reiterated the same information again. I waited for more than an hour before they took my hamster in a back room and came right back out to tell me, sorry but we don't specialize in hamsters (even though they are a SMALL ANIMAL hospital and said they did) and in order to get his teeth trimmed, I would have to make an appointment for a later date which would cost upwards of $50. I told them I cannot wait because if the hamster could not eat, it would surely die. The assistant asked to see how bad the teeth were and when showed said, "they aren't sticking out of his mouth so it looks okay".
Anyone who knows anything about hamsters knows that overgrown teeth grow UP into the skull literally impaling the hamster, not OUT of the mouth.

As it is my hamsters teeth are cutting into it's tongue.

They are entirely UNQUALIFIED, completely UNPROFESSIONAL and UNCARING.

Do not bring your pet here if you want it to be seen as anything more than a money-generating unit by an inexperienced and unethical staff.

4
★★★★☆

I was referred here as I recently adopted a hamster that has overgrown teeth and is having trouble eating. I called ahead and was told, sure we can trim the teeth for $10-15 without an appointment, come in after 3pm and we can take him right away.

When I arrived and signed in, they reiterated the same information again. I waited for more than an hour before they took my hamster in a back room and came right back out to tell me, sorry but we don't specialize in hamsters (even though they are a SMALL ANIMAL hospital and said they did) and in order to get his teeth trimmed, I would have to make an appointment for a later date which would cost upwards of $50. I told them I cannot wait because if the hamster could not eat, it would surely die. The assistant asked to see how bad the teeth were and when showed said, "they aren't sticking out of his mouth so it looks okay".
Anyone who knows anything about hamsters knows that overgrown teeth grow UP into the skull literally impaling the hamster, not OUT of the mouth.

As it is my hamsters teeth are cutting into it's tongue.

They are entirely UNQUALIFIED, completely UNPROFESSIONAL and UNCARING.

Do not bring your pet here if you want it to be seen as anything more than a money-generating unit by an inexperienced and unethical staff.

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I have been taking my pets to this Vets office for years. I find the staff to be very friendly and responsive to our pets needs. They have been wonderful. The place is clean and the Vets are all very good in answering any questions I have had and treating them. I wouldn't go anywhere else. They also have state of the art equipment.

Eileen

5
★★★★★

I have been taking my pets to this Vets office for years. I find the staff to be very friendly and responsive to our pets needs. They have been wonderful. The place is clean and the Vets are all very good in answering any questions I have had and treating them. I wouldn't go anywhere else. They also have state of the art equipment.

Eileen

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I took my five year-old dog to this vet after having heard generally good reviews about it from both online and from around my workplace. Well, if you take nothing else from this review then please take this alone - don't always trust what good things you hear and read about places like this (especially from Anonymous reviewers). My dog was in good health with no eating or digestive problems, history of worms, or any other major life-threatening problems. She had a good, clean bill of health from our previous veterinarian at the Inland Valley Humane Society and only needed to get a brief check-up and shots. The Humane Society was no longer able to offer veterinarian care due to their funding.

When we took her to this vet after having scheduled an appointment in advance, we still had to wait almost two hours to be seen. The waiting room was not separated by healthy dogs needing a check-up and the actually unhealthy dogs requiring more. There was no help on hand to keep the dogs from making contact, so I ended up holding my dog close to me to ensure she wouldn't be exposed to the other poor dogs around us. When we finally were admitted, they did not sanitize the scale that they put her on, the thermometer that they used on her, or the table that they examined her on. They performed these procedures so quickly, before I was able to ask, and when I did, they responded that "they were sure they had" sanitized them, even though they still looked like they needed to be cleaned. They looked our dog very quickly and deemed her healthy without even hearing out any information about her from us.

The worst part was, even after having told us that she was in *perfect* health, we took her home where she immediately developed a minor diarrhea. This quickly developed into a sickness where she couldn't hold down any food and started excreting blood in her feces. We called the vet to ask what could have happened to her and even reminded them to refer to her chart of perfect health, but the phone attendant I spoke to merely giggled and said, "You know, this happens." I was appalled.

*WHY* should this happen to a perfectly healthy dog of good age? My poor thing had to suffer through this sickness for over a week and we almost lost her life because of this. Thank God we had taken her to a *DIFFERENT* vet after this that was able to save her life after *this* vet almost took it from her.

Please, please be careful to avoid this vet. It is not worth your time, your money, and most importantly of all things: your dog's life and well-being.

1
★☆☆☆☆

I took my five year-old dog to this vet after having heard generally good reviews about it from both online and from around my workplace. Well, if you take nothing else from this review then please take this alone - don't always trust what good things you hear and read about places like this (especially from Anonymous reviewers). My dog was in good health with no eating or digestive problems, history of worms, or any other major life-threatening problems. She had a good, clean bill of health from our previous veterinarian at the Inland Valley Humane Society and only needed to get a brief check-up and shots. The Humane Society was no longer able to offer veterinarian care due to their funding.

When we took her to this vet after having scheduled an appointment in advance, we still had to wait almost two hours to be seen. The waiting room was not separated by healthy dogs needing a check-up and the actually unhealthy dogs requiring more. There was no help on hand to keep the dogs from making contact, so I ended up holding my dog close to me to ensure she wouldn't be exposed to the other poor dogs around us. When we finally were admitted, they did not sanitize the scale that they put her on, the thermometer that they used on her, or the table that they examined her on. They performed these procedures so quickly, before I was able to ask, and when I did, they responded that "they were sure they had" sanitized them, even though they still looked like they needed to be cleaned. They looked our dog very quickly and deemed her healthy without even hearing out any information about her from us.

The worst part was, even after having told us that she was in *perfect* health, we took her home where she immediately developed a minor diarrhea. This quickly developed into a sickness where she couldn't hold down any food and started excreting blood in her feces. We called the vet to ask what could have happened to her and even reminded them to refer to her chart of perfect health, but the phone attendant I spoke to merely giggled and said, "You know, this happens." I was appalled.

*WHY* should this happen to a perfectly healthy dog of good age? My poor thing had to suffer through this sickness for over a week and we almost lost her life because of this. Thank God we had taken her to a *DIFFERENT* vet after this that was able to save her life after *this* vet almost took it from her.

Please, please be careful to avoid this vet. It is not worth your time, your money, and most importantly of all things: your dog's life and well-being.

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My husband and I have been taking our dogs, cats, bird and rabbit to this animal hospital since we moved to the area in 1992. They are wonderful. They have State of the Art facilities and an extremely well trained staff. I am thankful we have such a great facility in our immediate area. When in the waiting room it is surprising to here how far other customers travel to come to this clinic. As far as the post about a dog coming over from a neighboring area - one of my dogs were killed in my front yard right in front of me because a neighbors dog got out and came over. If a loose dog was outside the clinic it would worry me - one never knows what to expect from an unleashed dog. It seems the best solution is for the neighbors with the escape artist dog to put in a fully enclosued dog run to make sure their dog doesn't get out. The clinic is near a freeway. There is no way I would allow my dog the opportunity to escape a second time! Shame on the owners.

5
★★★★★

My husband and I have been taking our dogs, cats, bird and rabbit to this animal hospital since we moved to the area in 1992. They are wonderful. They have State of the Art facilities and an extremely well trained staff. I am thankful we have such a great facility in our immediate area. When in the waiting room it is surprising to here how far other customers travel to come to this clinic. As far as the post about a dog coming over from a neighboring area - one of my dogs were killed in my front yard right in front of me because a neighbors dog got out and came over. If a loose dog was outside the clinic it would worry me - one never knows what to expect from an unleashed dog. It seems the best solution is for the neighbors with the escape artist dog to put in a fully enclosued dog run to make sure their dog doesn't get out. The clinic is near a freeway. There is no way I would allow my dog the opportunity to escape a second time! Shame on the owners.

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0 out of 1 people found this review helpful.

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The staff is friendly and attentive. We've seen 2 different vets at this location and BOTH were very good with our dog. What I also liked was that they were very open to answering any questions we had and encouraged us to ask (our last vet made us feel stupid for asking a basic question---we're first time dog owners so we had LOTS of questions). The facility is clean and has a dividing wall between the cat waiting area and dog waiting area. A local K-9 officer takes his dog there also, so you know they have to be good! I highly recommend them! By the way, I have to say that the review before mine wasn't very fair since the review had nothing to do with the hospital's service but rather with an isolated issue of a nuisance dog coming to the vet grounds (I can understand why the hospital would have a problem with a "stray" dog coming over. I wouldn't be happy as a patient if there was an unleashed dog outside as I got out of my car with my own pet. And as a dog owner, I wouldn't blame the hospital for being fed up if my dog kept getting loose and paying them a visit. It's not the hospital's responsibility, it's the pet owner's.)

5
★★★★★

The staff is friendly and attentive. We've seen 2 different vets at this location and BOTH were very good with our dog. What I also liked was that they were very open to answering any questions we had and encouraged us to ask (our last vet made us feel stupid for asking a basic question---we're first time dog owners so we had LOTS of questions). The facility is clean and has a dividing wall between the cat waiting area and dog waiting area. A local K-9 officer takes his dog there also, so you know they have to be good! I highly recommend them! By the way, I have to say that the review before mine wasn't very fair since the review had nothing to do with the hospital's service but rather with an isolated issue of a nuisance dog coming to the vet grounds (I can understand why the hospital would have a problem with a "stray" dog coming over. I wouldn't be happy as a patient if there was an unleashed dog outside as I got out of my car with my own pet. And as a dog owner, I wouldn't blame the hospital for being fed up if my dog kept getting loose and paying them a visit. It's not the hospital's responsibility, it's the pet owner's.)

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1 out of 2 people found this review helpful.

.

We have lived in the Chino area since March 2004. I have 2 dogs I moved with me from Whittier. Since June 2005, my dog has been getting out of our yard and walking around the corner to this Animal Hospital. At first they called us and we were there in less than 3 mins. After the 3rd time they were a little bothered and warned they would be calling the Humane Society next time. We have done everything possible to keep this dog in the yard. He got out again and they called for him to be picked up by the Humane Society. I was able to get him out with no problem. The next time the Humane Society Officer had to come check our yard before releasing the dog to us. He verified that we have done everything possible to keep him in and he stated, "Some dogs just like to get out". But the funny part is, the dog keeps going straight to the Animal Hospital. I've pleaded with them to please call us. At least he goes there and dosen't roam the street and possibly get hit by a car. They angrily yell at me and order me out of their office. I have had this dog since his birth. He will be 10 yrs. old this Christmas. His mom died when he was born and we had to bottle feed him and the rest of the litter. All I ask is for the Animal Hospital to call us. But they said they are tired of him going there and they won't call us anymore. They will continue to call the Humane Society if he keeps going there. So needless to say, I think they are cruel, inhumane, and heartless.

1
★☆☆☆☆

We have lived in the Chino area since March 2004. I have 2 dogs I moved with me from Whittier. Since June 2005, my dog has been getting out of our yard and walking around the corner to this Animal Hospital. At first they called us and we were there in less than 3 mins. After the 3rd time they were a little bothered and warned they would be calling the Humane Society next time. We have done everything possible to keep this dog in the yard. He got out again and they called for him to be picked up by the Humane Society. I was able to get him out with no problem. The next time the Humane Society Officer had to come check our yard before releasing the dog to us. He verified that we have done everything possible to keep him in and he stated, "Some dogs just like to get out". But the funny part is, the dog keeps going straight to the Animal Hospital. I've pleaded with them to please call us. At least he goes there and dosen't roam the street and possibly get hit by a car. They angrily yell at me and order me out of their office. I have had this dog since his birth. He will be 10 yrs. old this Christmas. His mom died when he was born and we had to bottle feed him and the rest of the litter. All I ask is for the Animal Hospital to call us. But they said they are tired of him going there and they won't call us anymore. They will continue to call the Humane Society if he keeps going there. So needless to say, I think they are cruel, inhumane, and heartless.

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2 out of 3 people found this review helpful.

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When my mothers cocker spaniel ate rat poison this place knew just what to do. Her dog was under close supervision with great care. They put it on vitamin K to help clot the internal bleeding, and my mothers dog survived. I was amazed by the quality of care that this animal Hospital provided. It is a clean facility with well educated Vets that work miracles.

4
★★★★☆

When my mothers cocker spaniel ate rat poison this place knew just what to do. Her dog was under close supervision with great care. They put it on vitamin K to help clot the internal bleeding, and my mothers dog survived. I was amazed by the quality of care that this animal Hospital provided. It is a clean facility with well educated Vets that work miracles.

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2 out of 2 people found this review helpful.

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My dog really hates going to the vet, but I wouldn't take her anywhere but here. They have always been very clean, courteous, and reasonably priced. The vets really seem to care about my animals and always explain things clearly. I will continue to give them my business.

PROS: Convenient hours and location.
CONS:

5
★★★★★

My dog really hates going to the vet, but I wouldn't take her anywhere but here. They have always been very clean, courteous, and reasonably priced. The vets really seem to care about my animals and always explain things clearly. I will continue to give them my business.

PROS: Convenient hours and location.
CONS:

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2 out of 2 people found this review helpful.

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We have taken our German Shepard to Small Animal Hospital to have his vaccinations. The staff is always kind and gentle. Not only do they give the animal baths, but they have quality medical and surgical care. They will even take care of your pets dental needs. They are open every day of the week which is hard to find.

5
★★★★★

We have taken our German Shepard to Small Animal Hospital to have his vaccinations. The staff is always kind and gentle. Not only do they give the animal baths, but they have quality medical and surgical care. They will even take care of your pets dental needs. They are open every day of the week which is hard to find.

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2 out of 2 people found this review helpful.

 

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