Broadway Auto Svc

★★★★☆
  • 2031 W Capitol Ave

    West Sacramento, CA 95691

    Map & Directions
  • 916-373-0867

Automotive

Automotive
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What a pleasant surprise! My Lexus tranny went out so I asked a body shop owner/friend who he would use. He recommended Broadway Auto Service. They picked it up at my house, repaired it, drained the old dirty fluid, flushed it and replaced

3
★★★★★

What a pleasant surprise! My Lexus tranny went out so I asked a body shop owner/friend who he would use. He recommended Broadway Auto Service. They picked it up at my house, repaired it, drained the old dirty fluid, flushed it and replaced

.

Especially the girl who works the front; she also happens to be the owner's daughter. Customer service can be a tough job and understandably people may get you upset, but she is like that from the moment you speak to her. She doesn't listen, she has a horrible tone, and a ""what do you want me to do about it"" attitude. Her father is not much better. And the cost to fix your car is ridiculous! You can go to a just-as- credible shop and pay 2/3rds what Broadway Auto costs. They need to take a class in customer relations.

0
★☆☆☆☆

Especially the girl who works the front; she also happens to be the owner's daughter. Customer service can be a tough job and understandably people may get you upset, but she is like that from the moment you speak to her. She doesn't listen, she has a horrible tone, and a ""what do you want me to do about it"" attitude. Her father is not much better. And the cost to fix your car is ridiculous! You can go to a just-as- credible shop and pay 2/3rds what Broadway Auto costs. They need to take a class in customer relations.

Cons: slow service, no communication, expensive, the owner's daughter!

 

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