Robbins Brothers

★★★☆☆
Mon - Fri: 10:00 am - 8:00 pm Sat: 11:00 am - 7:00 pm Sun: 11:00 am - 6:00 pm
  • 21200 Hawthorne Blvd.

    Torrance, CA 90503

    Map & Directions
  • 310-540-5659

About Robbins Brothers

Categories
  • Custom Jewelry
  • Diamonds
Details
  • Shop Online
  • Internet Shopping
Hours
M-F 10am-8pm, Sa 11am-7pm, Su 11am-6pm
Special Offer
Engagement Party
Emails
  • fanclub@robbinsbrothers.com
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • Financing
  • MasterCard
  • Check

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My fiance & I recently visited the Torrance store to get my engagement ring resized. "Matt Hernandez" was assigned to help us. This salesperson is very rude, arrogant, condescending & completely unprofessional. He gave us a bad vibe from the start. Every word out of his mouth was rude & unprofessional. When i told him that he was rude & that I did not appreciate his attitude, he replied that he was not rude & gave me a creepy smile. I quickly took my ring back from him & stormed out of the store. If Matt Hernandez cannot sell a service as simple as ring resizing, how is he going to sell jewelry with that poor attitude? After my horrible experience at this store, I wlll never ever do business at any Robbins Brothers store. Beware! Spend your hard earned money at another establishment with better jewelry selection & much better customer service! I would give this store a zero of out 5 star rating if I could.

1
★☆☆☆☆

My fiance & I recently visited the Torrance store to get my engagement ring resized. "Matt Hernandez" was assigned to help us. This salesperson is very rude, arrogant, condescending & completely unprofessional. He gave us a bad vibe from the start. Every word out of his mouth was rude & unprofessional. When i told him that he was rude & that I did not appreciate his attitude, he replied that he was not rude & gave me a creepy smile. I quickly took my ring back from him & stormed out of the store. If Matt Hernandez cannot sell a service as simple as ring resizing, how is he going to sell jewelry with that poor attitude? After my horrible experience at this store, I wlll never ever do business at any Robbins Brothers store. Beware! Spend your hard earned money at another establishment with better jewelry selection & much better customer service! I would give this store a zero of out 5 star rating if I could.

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.

My fiance & I recently visited the Torrance store to get my engagement ring resized. "Matt Hernandez" was assigned to help us. This salesperson is very rude, arrogant, condescending & completely unprofessional. He gave us a bad vibe from

3
★★★★★

My fiance & I recently visited the Torrance store to get my engagement ring resized. "Matt Hernandez" was assigned to help us. This salesperson is very rude, arrogant, condescending & completely unprofessional. He gave us a bad vibe from

.

The only reason that you should visit Robbins Brothers is to see a lot of styles, all in one place, before you go to find something comparable for much, much cheaper elsewhere. Do not expect to have consistent, competent, or well-informed service. When picking out our engagment ring last year, my fiance and I were passed off between three different people, all of whom told us different (and contradictory) things about the rings. When we attempted to follow up on purchasing one of the rings, they were terrible about returning calls or e-mails. The thing that was so laughable about the whole experience was how they talked up the "wonderful experience"they were trying to create at their store, and how they treat everyone like "family". Eventually, my fiance ordered a beautiful ring elsewhere that was almost exactly the setting that Robbins Brothers had offered, with almost .25 carats more in terms of diamonds-- for almost $1500 less. Not learning from past experience, we went to Robbins Brothers to look for wedding bands yesterday. Again, we were passed off between several people, and once again, we were given a number of contradictory pieces of information. When we got home, empty-handed (thank goodness, it turns out!), I was able to find the exact same ring for him for $400 less on-line, with a guarentee that the ring would arrive in plenty of time-- this when the Robbins Brothers people told us there was absolutely no way they could have it here in two months. We are still looking for my band, but I can tell you where we are NOT going to be getting it-- the Robbins Brothers in Torrance!

0
★☆☆☆☆

The only reason that you should visit Robbins Brothers is to see a lot of styles, all in one place, before you go to find something comparable for much, much cheaper elsewhere. Do not expect to have consistent, competent, or well-informed service. When picking out our engagment ring last year, my fiance and I were passed off between three different people, all of whom told us different (and contradictory) things about the rings. When we attempted to follow up on purchasing one of the rings, they were terrible about returning calls or e-mails. The thing that was so laughable about the whole experience was how they talked up the "wonderful experience"they were trying to create at their store, and how they treat everyone like "family". Eventually, my fiance ordered a beautiful ring elsewhere that was almost exactly the setting that Robbins Brothers had offered, with almost .25 carats more in terms of diamonds-- for almost $1500 less. Not learning from past experience, we went to Robbins Brothers to look for wedding bands yesterday. Again, we were passed off between several people, and once again, we were given a number of contradictory pieces of information. When we got home, empty-handed (thank goodness, it turns out!), I was able to find the exact same ring for him for $400 less on-line, with a guarentee that the ring would arrive in plenty of time-- this when the Robbins Brothers people told us there was absolutely no way they could have it here in two months. We are still looking for my band, but I can tell you where we are NOT going to be getting it-- the Robbins Brothers in Torrance!

Pros: big selection

Cons: poor customer service, salespeople who provide incorrect information, high prices for the quality

.

You cant miss the Robbins Bros store when youre driving down Hawthorne Blvd. They have a huge sign in front of the store of a huge engagement-like ring with their name. They are in a pretty nice building and inside they have a large selection of jewelry. However, I didnt find anything unique that I wanted to buy but the staff was very warm and friendly.

3
★★★☆☆

You cant miss the Robbins Bros store when youre driving down Hawthorne Blvd. They have a huge sign in front of the store of a huge engagement-like ring with their name. They are in a pretty nice building and inside they have a large selection of jewelry. However, I didnt find anything unique that I wanted to buy but the staff was very warm and friendly.

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.

Nothing fancy, a jewelery warehouse of uneventful styles. The staff was friendly enough, and they seemed interested in helping. However, I was unimpressed with the styles and products they offered. They all looked the same and nothing like I wanted. They did offer cheaper alternatives for those that were watching their budgets.

PROS: location, friendly staff, inexpensive items for those on a budget
CONS: all products looked the same, nothing eventful

2
★★☆☆☆

Nothing fancy, a jewelery warehouse of uneventful styles. The staff was friendly enough, and they seemed interested in helping. However, I was unimpressed with the styles and products they offered. They all looked the same and nothing like I wanted. They did offer cheaper alternatives for those that were watching their budgets.

PROS: location, friendly staff, inexpensive items for those on a budget
CONS: all products looked the same, nothing eventful

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.

My husband and I checked out RB in Torrance when we started looking for engagement rings... VERY disappointed. They carry almost exclusively the most basic of basic designs, nothing I would call unique or designer-- nothing close to the featured styles in the latest bridal magazines. After hearing their radio ads we definitely expected much more...And the topper- their prices were unreasonably high... for the same amount of money at RB for a half carat solitaire ring, we ended up purchasing a 1.5 ct plus eternity band, custom made with a GIA certification down at the jewelry mart. Traveling downtown is worth the trip.

PROS: very plain basic styles
CONS: over priced, simple styles, nothing unique

2
★★☆☆☆

My husband and I checked out RB in Torrance when we started looking for engagement rings... VERY disappointed. They carry almost exclusively the most basic of basic designs, nothing I would call unique or designer-- nothing close to the featured styles in the latest bridal magazines. After hearing their radio ads we definitely expected much more...And the topper- their prices were unreasonably high... for the same amount of money at RB for a half carat solitaire ring, we ended up purchasing a 1.5 ct plus eternity band, custom made with a GIA certification down at the jewelry mart. Traveling downtown is worth the trip.

PROS: very plain basic styles
CONS: over priced, simple styles, nothing unique

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.

My boyfriend took me here once to buy me a ring. They have so much beautiful jewelry. I was very impress with their prices and customer service. They are really helpful in trying to find the perfect ring for you. The quality of the jewelry is awesome. I highly recommend this Jewelry store.

4
★★★★☆

My boyfriend took me here once to buy me a ring. They have so much beautiful jewelry. I was very impress with their prices and customer service. They are really helpful in trying to find the perfect ring for you. The quality of the jewelry is awesome. I highly recommend this Jewelry store.

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1 out of 1 people found this review helpful.

Message from Robbins Brothers

Robbins Bros., World's Biggest Engagement Ring Store, features diamond engagement rings in platinum, white gold, yellow gold and palladium, wedding ring sets, wedding bands, bridal jewelry, loose diamonds and designer settings.

More about Robbins Brothers

Robbins Brothers features diamond engagement rings in platinum, white gold, yellow gold and palladium, wedding ring sets, wedding bands, bridal jewelry, loose diamonds and designer settings.

 

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